Visit talktalkbusiness.co.uk. Call

Save this PDF as:
 WORD  PNG  TXT  JPG

Size: px
Start display at page:

Download "Visit talktalkbusiness.co.uk. Call 0800 954 5707. Email enquiries@talktalkbusiness.co.uk"

Transcription

1 By choosing Avaya and TalkTalk Business your business will benefit from market leading IP Telephony and the UK s most available Next Generation Network to deliver the ultimate one stop shop. Avaya s unique logical customer architecture fits perfectly with TalkTalk Business high quality IP network services for both voice and data, eliminating the need to manage multiple local circuits, premises gateways, and local service providers. This new combination will also allow staff to be more productive by extending services to them, no matter where they are to promote seamless, collaborative working as a unified customer facing organization. We also offer a range of complementary services hosted in the cloud to maximise your flexibility.

2 Need to go further? Recording Record and play back inbound and outbound calls at the click of a mouse, with TalkTalk Business browser controlled network based call recording Replay service as a cost effective alternative to customer premise equipment. Business NGNs Whether you re looking for numbers to generate revenue or simply move with you, choose from one of the widest ranges of business numbers available to gain a local, regional or national presence. We offer a range of hosted call handling solutions such as IVR to front your contact centre operation. Depending on your business needs and how you operate, this flexibility can transform the efficiency of your teams, save you cap-ex and drive cost from the business. Voice over Ethernet TalkTalk Business proposes a great value SIP Trunk solution for businesses with high call traffic needs, which can be integrated with existing business phone systems. IPVPN Utilise MPLS (multi protocol label switching) technology to bring together numerous traffic types, such as voice, video and data, into one secure streamlined IT network that gives each application the priority it needs whilst driving down costs. Consolidated call billing Competitive business grade calls and line rental charges, with one simple bill and a full support service. Making the switch Changing equipment and services so fundamental to your business can be daunting. Concern over cost saving promises and achieving operational benefits can sometimes cause many to put off the usually complex decision. Furthermore, older telephone systems can often drive maintenance costs to spiral out of control but businesses put off making a change due to the disruption it may cause. With us, the installation is seamless due to our rigorous pre-testing. On the day your system goes live (in or out of office hours, you decide), you ll have an engineer, the training team and your project manager on site and on hand, should you need them. Where possible installations are set up for parallel running to make sure everything is perfect before switching your existing system off. Once your system is live, you ll be supported by a team of specialists; from your dedicated Account Manager to our engineers. Interested? We hope this has been helpful and you have got a good insight into our Next Generation telephony. Please get in touch if there s anything else you need and thank you for your interest in us and our products.

3 Next Generation Telephony from industry leader Avaya and TalkTalk Business TalkTalk Business and Avaya team up to deliver an end-to-end Next Generation telephony solution to meet all your needs; from the incoming voice call to the feature rich, intuitive system, fully supported by the best call handling solutions around to project the image and service your business deserves. 80% of companies believe they deliver a superior customer experience but only 8% of their customers agree. Customer Focus Inc.

4 What is driving change? As we continue to push the work/life boundaries and ask more of technology, the convergence of next generation voice, data and IP based systems has never been more crucial to not just supporting your business but helping it grow. The explosion of handheld devices and communicating seamlessly across them all has created a headache for most providers, with reliance on accessing the Internet and in what is now a 24/7 culture meaning we re never fully away from the office. Coupled with this, the choice now open to customers in how they communicate with your business is staggering, from to tweets, from calls (declining in popularity) to SMS. This is fantastic for them but often creates a challenge for you. To succeed in today s tech age, businesses need to be agile, flexible, and collaborative with your stakeholders around the clock, but have a future-proof infrastructure that is flexible enough to grow with the business difficult when you re trying to control costs. Avaya and TalkTalk Business understand the need to stay connected, both in and away from the office and have invested heavily to deliver solutions that allow you to work the way you want. TalkTalk Business Next Generation Voice and data solutions combine with Avaya s powerful systems to deliver a truly end-to-end call handling strategy; from the voice call that arrives, through an intuitive and feature rich telephony system, supported by the best call handling solutions available today. The TalkTalk Business Next Generation Network was built to embrace new technology, not wrestle with it a similar position to Avaya who is a world renowned leader in cutting edge IP telephony solutions. Together, we can make sure your services are brought together, from calls and high capacity broadband to feature rich systems, completely hassle-free. Our solutions will not just deliver better quality voice, cost savings and one of the best call handling portfolios in the industry, but give you insight into your callers and control over their management like never before. With features such as location information, presence, historic data to anticipate needs, real time reporting and much more.

5 A little more about our Next Generation Telephony Solution How does it work? With us, your business can enjoy professional and genuinely optimised customer interactions with real-time performance management, whilst reducing reliance on your IT team with a system that is fully integrated with your operations and completely robust. By combining TalkTalk Business SIP (Session Initiation Protocol) Trunking technology with the advanced capabilities of Avaya s Aura solution we can help you work far more efficiently using a simplified network architecture, reducing the need for multiple costly, separate service connections. Even better, because SIP Trunking connects your IP PBX directly to our IP backbone, you don t need to purchase or maintain additional TDM enterprise gateways common in some IP ACD/PBXs, saving you both money and hassle. And with connectivity all in place you can start enjoying the interactions with your customers in the way they want using whatever medium they choose with the market leading Avaya Aura contact centre. A distinct advantage this solution brings is the ability to deploy your staff in a flexible way all together in large locations or spread out, including home working options. This builds in disaster recovery / business continuity to your operations at the outset an issue high on many rganisations agenda.

6 Great Partners With technology driving change in the way we work, customers are looking more and more for hassle-free solutions from experienced providers they can really trust. An exciting partnership between communication industry leaders TalkTalk Business and Avaya means customers can now look forward to a seamless superfast, almost plug and play technology fit, giving peace of mind, as well as typically lower line rental costs and extended functionality on the back of SIP Trunk services (Voice over Ethernet). Avaya is a global leader in enterprise communications systems. The company provides contact centres, unified communications and related services directly and through its channel partners to leading businesses and organizations around the world. The company also provides a vast suite of market leading software to complement their hardware solutions, such as their best-selling Aura solution. Enterprises of all sizes depend on Avaya for state-of-the-art communications that improve efficiency, collaboration, customer service and competitiveness. TalkTalk Business is a Gold Level Partner of Avaya s DevConnect Program due to rigorous pre-testing of our SIP Trunk technology to ensure it fits seamlessly with Avaya products and services - benefitting customers with peace of mind to deploy solutions rapidly with confidence. Who is the solution for? Our customers are prompted to look for a new telephone system for a number of reasons; they may have an outdated system which can t cope with growth or flexible/ home working aspirations, the system may be so old that maintenance costs are spiralling out of control or the business may be looking to purely improve their call handling strategy by implementing a system for the first time, following complaints or competitive benchmarking. be really painful for your business. Because new technologies tend to deliver easy to use interfaces and intuitive features, they re actually far simpler to use whereas older systems may feel hard to control due to complex navigation menus and programming models. Moving to an IP based solution will help you work more efficiently with enviable reporting to give you visibility of actual calling behaviors something you may not fully have sight of with your existing system. Rather than building a bespoke solution as many providers are forced to do, Avaya s flexible approach means that their systems can easily extend throughout your business. So, whether you re looking to save money, have just outgrown your current phone system or want to take advantage of the latest IP technology, we can help. If your business still utilises a more traditional telephone system, you may be finding that it can t cope very well with evolving technologies. You may be fed-up of buying additional CTI licenses and IVR ports and even worse, it may be suffering from reduced ACD scalability due to high CTI traffic and CPU load, which can If you already have an IP based system installed but are looking to make it work harder, in line with a new contact strategy, you ll be pleased to know you don t have to rip it all out and start again. By working with our customers, we can extend the usability of existing systems to extend their features using SIP technology.

An Introduction to SIP

An Introduction to SIP SIP trunking, simply put, is a way for you to accomplish something that you already do, for less money, with equal or better quality, and with greater functionality. A Guide to SIP V4 An Introduction to

More information

Enhanced Enterprise SIP Communication Solutions

Enhanced Enterprise SIP Communication Solutions Enhanced Enterprise SIP Communication Solutions with Avaya Aura and Allstream SIP Trunking An Allstream White Paper 1 Table Of Contents Beyond VoIP 1 SIP Trunking delivers even more benefits 1 Choosing

More information

VoIP Solutions Guide Everything You Need to Know

VoIP Solutions Guide Everything You Need to Know VoIP Solutions Guide Everything You Need to Know Simplify, Save, Scale VoIP: The Next Generation Phone Service Ready to Adopt VoIP? 10 Things You Need to Know 1. What are my phone system options? Simplify,

More information

SIP Trunks. The benefits of SIP Trunking: ( ipbx )

SIP Trunks. The benefits of SIP Trunking: ( ipbx ) NSN s SIP trunking is the fastest growing telephony service. It connects your site directly into NSN s network via an IP connection to carry and terminate your inbound and outbound voice calls across the

More information

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved.

Colt VoIP Access. 2010 Colt Technology Services Group Limited. All rights reserved. Colt VoIP Access 2010 Colt Technology Services Group Limited. All rights reserved. Business requirements Are you looking for ways to simplify management of national or even international voice services

More information

Meeting the challenge of voice services

Meeting the challenge of voice services Meeting the challenge of voice services Executive Summary Making the most of convergence to bridge the gap between IT networks and traditional telephony. This white paper is aimed at IT support companies

More information

4net Technologies. Managed Services and Cloud Solutions

4net Technologies. Managed Services and Cloud Solutions 4net Technologies Managed Services and Cloud Solutions Managed Services and Cloud Solutions Managed Services and Cloud Solutions are an opportunity for organisations to bring control to complexity by managing

More information

4net Technologies. Network Services V1.04-1115

4net Technologies. Network Services V1.04-1115 4net Technologies Network Services V1.04-1115 Network Services 4net Technologies Network Services is a comprehensive portfolio of telephony calls and lines services devised to simplify and maximise your

More information

UNS White Paper - What is hosted voice?

UNS White Paper - What is hosted voice? UNS White Paper - What is hosted voice? Learn more about how a Business hosted voice solution could benefit you Hosted Telephony is one of the most powerful ways to make your business more agile and save

More information

Five Hosted VoIP Features

Five Hosted VoIP Features Five Hosted VoIP Features WHITEPAPER: switching to HOSTED VOICE www.megapath.com advantages of hosted voice Hosted Voice, also known as Hosted VoIP, allows your business to make phone calls using the same

More information

No. 1 - The Simple Guide to SIP Trunking. City Lifeline Technology Briefing

No. 1 - The Simple Guide to SIP Trunking. City Lifeline Technology Briefing No. 1 - The Simple Guide to SIP Trunking City Lifeline Technology Briefing We ll be adding these to our website every couple of months or so, to provide you with useful and informative information on a

More information

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity

Genius SIP Trunking voice services. A cost effective alternative to ISDN that gives your business flexibility and business continuity A cost effective alternative to ISDN that gives your business flexibility and business continuity What is Genius SIP? Genius SIP is a market-leading SIP Trunking solution, connecting your site directly

More information

SIP as an Enabling Technology

SIP as an Enabling Technology SIP as an Enabling Technology Michael Taylor Chief Technology Officer 973.359.8516 MTaylor@spscom.com Jeffery Bryce Manager Sales Engineering 917.825.9700 Jeffery.Bryce@level3.com Agenda Acceptance of

More information

SIP Trunking voice services

SIP Trunking voice services SIP Trunking voice services A cost effective alternative to ISDN that gives your business flexibility and business continuity WHAT IS IP DIRECTCONNECT? IP DirectConnect is the UK s market-leading SIP Trunking

More information

Gamma SIP Trunks with Microsoft Lync

Gamma SIP Trunks with Microsoft Lync Phone systems and services Gamma SIP Trunks with Microsoft Lync A cost effective alternative to ISDN that provides flexibility and continuity for your business Reliable voice services Gamma SIP Trunks

More information

SIP Connectivity. A Beyond Wires White Paper

SIP Connectivity. A Beyond Wires White Paper Introduction Can you ever imagine having a life without wires? No more being drawn back to a power socket, being stuck to a location or being governed by some CAT5 cabling?! In this White Paper we will

More information

Connect your customers to next generation broadband technologies today.

Connect your customers to next generation broadband technologies today. Connect your customers to next generation broadband technologies today. Choose from the widest range of Broadband products in the market from standard ADSL2+ to differentiating services that drive competitive

More information

Inter-Tel 5000 Network Communications Solutions

Inter-Tel 5000 Network Communications Solutions Inter-Tel 5000 Network Communications Solutions 2006 Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your

More information

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER

SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER SIP Trunking Guide: Get More For Your Money 07/17/2014 WHITE PAPER Overview SIP trunking is the most affordable and flexible way to connect an IP PBX to the Public Switched Telephone Network (PSTN). SIP

More information

Gamma. Reliable, high speed data connectivity for business. Data services. Network Solutions

Gamma. Reliable, high speed data connectivity for business. Data services. Network Solutions Gamma Network Solutions Data services Reliable, high speed data connectivity for business WHAT ARE OUR DATA SERVICES? CONVERGE YOUR VOICE AND DATA Our family of high speed IP connectivity services connects

More information

With HD quality Full transparent networking features And on-demand capacity enhancements

With HD quality Full transparent networking features And on-demand capacity enhancements Always more than you expect Panasonic NS1000 SIP BUSINESS COMMUNICATIONS SERVER With HD quality Full transparent networking features And on-demand capacity enhancements The NS1000 at a glance SIP and IP

More information

White Paper. Moving from ISDN to SIP: What you should know. A guide for anyone looking to implement SIP Trunks in their business

White Paper. Moving from ISDN to SIP: What you should know. A guide for anyone looking to implement SIP Trunks in their business White Paper Moving from ISDN to SIP: What you should know A guide for anyone looking to implement SIP Trunks in their business 1 Moving from ISDN to SIP: What you should know A guide for anyone looking

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Connecting your business

Connecting your business mobiles Connecting your business fixed voice & data digital & IT autovoice managed services adsi energy About us Founded in 2002, ADSI are dedicated to reducing business costs by offering high-quality

More information

Transforming public services in Scotland Value Added Services

Transforming public services in Scotland Value Added Services Transforming public services in Scotland Value Added Services Maximising your investment in SWAN Dedicated to connecting Scotland The Scottish Wide Area Network (SWAN) is the only secure network available

More information

SIP Calls Time On ISDN

SIP Calls Time On ISDN SIP Calls Time On ISDN What is SIP Trunking? In simple terms a SIP Trunk is a VoIP service that connects your PBX to the PSTN using the internet. IP PBX Your Premises DSL, Direct Internet or Ethernet Foehn

More information

Effectively Managing Communications with Customers During a Service Outage

Effectively Managing Communications with Customers During a Service Outage Effectively Managing Communications with Customers During a Service Outage A money saving approach that can also increase customer satisfaction Table of Contents Limitations of Traditional Approaches to

More information

business phone systems

business phone systems SDN Communications business phone systems Combine and streamline your communication tools www.sdncommunications.com avaya phone systems improve business agility - reduce costs - increase productivity If

More information

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business

SIP Trunking. The line is virtual. The benefits are real. Savings, scalability, and service for any business SIP Trunking The line is virtual. The benefits are real. Savings, scalability, and service for any business What is SIP trunking? In the days before the internet, a trunk was the name for a dedicated line

More information

WHOLESALE SIP TRUNKING

WHOLESALE SIP TRUNKING 1 WE MAKE IT POSSIBLE The dawn of a new era of communications BT Wholesale s how new technology can bring new opportunities. 2 The dawn of a new era of communications The world of communications is changing,

More information

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS

OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS OVERVIEW OPTUS OUTBOUND VOICE SOLUTIONS ANSWER THE CALL TO KEEP COSTS DOWN CONTENTS YOUR VOICE SERVICES NEED TO KEEP UP WITH YOUR BUSINESS 01 EVOLVING AT A PACE THAT SUITS YOU 02 OUTBOUND VOICE SOLUTIONS

More information

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN

SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN SIP TRUNKING THE COST EFFECTIVE AND FLEXIBLE ALTERNATIVE TO ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

WHEN THE CUSTOMER CALLS...

WHEN THE CUSTOMER CALLS... OVERVIEW OPTUS INBOUND VOICE SOLUTIONS WHEN THE CUSTOMER CALLS... CONTENTS FIRST IMPRESSIONS COUNT 01 ADAPTABLE, FLEXIBLE, DYNAMIC 02 A QUICK SUMMARY OF INBOUND SOLUTIONS 04 MORE SERVICES TO CONSIDER 05

More information

Business Continuity protection for SIP trunking service

Business Continuity protection for SIP trunking service An Allstream White Paper Business Continuity protection for SIP trunking service An Allstream White Paper 1 Table of contents The value of SIP trunking 1 The issue of business continuity 1 SIP trunking

More information

3-in-1 Business Technology Solutions

3-in-1 Business Technology Solutions Derbyshire Leicestershire London Head Office Head Office Leicestershire The Hopkiln, Bury Court, Bentley, Surrey GU0 5lZ 0345 0742 993 0345 303 00 leicestershire@opusteam.co.uk info@opusteam.co.uk London

More information

The Best Communications Solution for your business ipecs-lik

The Best Communications Solution for your business ipecs-lik Your Communications Solution The Best Communications Solution for your business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs.

VPLS lies at the heart of our Next Generation Network approach to creating converged, simplified WANs. Virtual Private LAN Service (VPLS) A WAN that thinks it s a LAN. VPLS is a high security, low latency means to connect sites or services either point-to-point or as a mesh. We use Virtual Private LAN Service

More information

Why prioritise cloud telephony for your business?

Why prioritise cloud telephony for your business? Why prioritise cloud telephony for your business? Your insight to getting into The Cloud A 360 Solutions White Paper Overview There is much talk about hosted or cloud-based telephony and the rapid adoption

More information

SIP Matters at 360 Solutions

SIP Matters at 360 Solutions SIP Matters at 360 Solutions Flexible, resilient and cost effective call routing for your voice traffic 360 Solutions What is SIP Trunking? Our SIP Trunking solution will connect your site directly into

More information

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and

D-Link, the D-Link logo, and VoiceCenter are trademarks or registered trademarks of D-Link Corporation or its subsidiaries in the United States and D-Link VoiceCenter TM Response Point TM with Microsoft Delivers a Fully- Featured Business Phone System with Leading-Edge Productivity and Integration Features White Paper Abstract Small Businesses Gain

More information

DigiDial- VoIP SSMM Service Overview No Boundaries outside the box of traditional telephony P er ver OecioV

DigiDial- VoIP SSMM Service Overview     No Boundaries outside the box of traditional telephony      P er ver OecioV DigiDial-VoIP is a business-grade Voice over IP service that is hosted on DigiLink s IP network and provides a robust, low-cost enterprise voice solution, replacing costly PBX or Centrex service with the

More information

Telephony & Connectivity to the Cloud

Telephony & Connectivity to the Cloud Telephony & Connectivity to the Cloud Why Choosing a True All-In-One Solution Matters Creating Tomorrow s Contact Center. Today. 02 Introduction If you are a contact center executive, telephony is critical

More information

Phone. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1

Phone. customerservice@switchtelecom.com.au switchtelecom.com.au. May2014-Version 1 Phone 1800 800 723 customerservice@switchtelecom.com.au switchtelecom.com.au May2014-Version 1 Welcome to a new kind of telecommunications company Best Products Mobile Offering an extensive range of smartphones

More information

Unified Communications in a Nutshell. beronet. communication without borders

Unified Communications in a Nutshell. beronet. communication without borders Unified Communications in a Nutshell beronet communication without borders Table of Contents 03 Introduction Introduction to selling mobydick, beronet & Snom 04 05 06 09 1 0 Who Why UC? Understanding UC,

More information

Delivering the right contact center solution for your business

Delivering the right contact center solution for your business Delivering the right contact center solution for your business G ENESYS AN ALCATEL LUCENT COMPANY ACCESS GROUP About Access Access Group is a name that is synonymous with great service offerings. Be it

More information

Excellence through experience. Shaping information technology to help you achieve more

Excellence through experience. Shaping information technology to help you achieve more Excellence through experience Shaping information technology to help you achieve more We base our service on the needs of our clients and listen carefully to their problems, their objectives and their

More information

SOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS

SOPHISTICATED COLLABORATION MADE SIMPLE. TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS TELSTRA ivision AUDIO VISUAL ROOM SOLUTIONS SOPHISTICATED COLLABORATION MADE SIMPLE Enhance your discussions and decision making with our range of fully managed audio visual and video conferencing solutions

More information

Choosing the Right Business VoIP Option for Small Businesses

Choosing the Right Business VoIP Option for Small Businesses Choosing the Right Business VoIP Option for Small Businesses Copyright 2015 AireSpring Introduction A small business has many priorities; things such as finding new customers, recruiting and retaining

More information

The Communications Partner That Can Transform Your Business

The Communications Partner That Can Transform Your Business The Communications Partner That Can Transform Your Business Broadcore s comprehensive service offering is very valuable to our organization. We no longer manage several different providers to get reliable

More information

Introduction: Who are we? Introducing Pace Telecom

Introduction: Who are we? Introducing Pace Telecom Become a Partner Introduction: Who are we? Introducing Pace Telecom Pace Telecom is established as a leading total communications company with highly successful divisions in mobile, fixed line, telephone

More information

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE

USING THE CLOUD FOR BUSINESS TRANSFORMATION AVAYA CLOUD SOLUTIONS DELIVERED BY BT WHOLESALE 1 USING THE CLOUD FOR BUSINESS TRANSFORMATION 2 Using the cloud for business transformation Life is tough out there. As one of our valued Avaya channel partners, we want to make it easier for you. We realise

More information

Asterisk Call Centre Systems

Asterisk Call Centre Systems Asterisk Call Centre Systems Foehn s Asterisk Based Call Centre Systems Every call centre is unique and operates in an increasingly global context with companies outsourcing business processes to international

More information

4net Technologies. Cloud Services V1.00-1115

4net Technologies. Cloud Services V1.00-1115 4net Technologies Cloud Services V1.00-1115 4net Cloud Services 4net s Cloud Service successfully combines the most advanced technologies with the latest services and applications to create a network,

More information

VitalPBX. Hosted Voice That Works. For You

VitalPBX. Hosted Voice That Works. For You VitalPBX Hosted Voice That Works For You Vital Voice & Data s VitalPBX VVD Hosted PBX solutions provide you with the stability of a traditional telephone PBX system and the flexibility that only a next

More information

The cost effective and flexible alternative to ISDN

The cost effective and flexible alternative to ISDN SIP Trunks The cost effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Hosted Contact Centre. Driving a more flexible customer service experience. Making technology easy and enjoyable

Hosted Contact Centre. Driving a more flexible customer service experience. Making technology easy and enjoyable Hosted Contact Centre Driving a more flexible customer service experience Making technology easy and enjoyable Page 2 Making technology easy and enjoyable Your contact centre is critical to the success

More information

Whitepaper August 2011

Whitepaper August 2011 Guide to migrating to SIP Whitepaper August 2011 Trefor Davies, CTO of Timico http://www.trefor.net/ Session Initiation Protocol or SIP is the VoIP standard used by most telecommunications service providers

More information

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION

LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION LITTLE BLACK BOOK CONTACT CENTRE & CUSTOMER COLLABORATION WHAT DO CUSTOMERS WANT FROM CONTACT CENTRES 41 % % % Person who answers the phone handles the whole call 40 To be treated as a valued customer

More information

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate

Hosted IP Telephony. An easy to understand guide. A white paper from Mason Infotech September 2013. Helping business communicate Hosted IP Telephony An easy to understand guide A white paper from Mason Infotech September 2013 Contents Introduction What is hosted telephony? Who is hosted good for? Why consider hosted telephony? The

More information

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships

OVERVIEW Intelligent Communication Solutions for Automotive Dealerships OVERVIEW Intelligent Communication Solutions for Automotive Dealerships Avaya IP Office the Intelligent Communications solution for today s small and midsize auto dealers avaya.com 2 Millions of users

More information

Replace or maintain? Managing your PBX system could be the most effective answer. Our 5 stage process will show you how.

Replace or maintain? Managing your PBX system could be the most effective answer. Our 5 stage process will show you how. Replace or maintain? Managing your PBX system could be the most effective answer. Our 5 stage process will show you how. Richard Cairns Solution Specialist, ø Is your PBX system too old to cope? A lot

More information

IT Enterprise Services Capita Voice Network Services An Ofcom-registered service provider. Brochure

IT Enterprise Services Capita Voice Network Services An Ofcom-registered service provider. Brochure IT Enterprise Services Capita Voice Network Services An Ofcom-registered service provider Brochure 2 Voice Network Services. Capita IT Enterprise Services is an Ofcom-registered communications provider.

More information

VoIP Telephone system benefits:

VoIP Telephone system benefits: s Why IP PBX? The VoIP Phone system is evolving, which is why you will find SIP based, IP PBXs like pbxnsip, offering more value for money and features than a traditional proprietary phone system. Traditional

More information

Cisco Unified Intelligent Contact Management Enterprise 7.2

Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise 7.2 Cisco Unified Intelligent Contact Management Enterprise-an integral component of the Cisco Unified Communications system-delivers an integrated

More information

Foehn s SIP Trunking Service

Foehn s SIP Trunking Service SIP Versus ISDN What is SIP Trunking? In simple terms a SIP Trunk is a VoIP service that connects your PBX to the PSTN using the internet. IP PBX DS L, Di rect Internet or Ethernet Foehn s SIP Trunking

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process.

IP PBX Buyer s Guide. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. Learn what an IP PBX system can do for you and understand what issues you should consider during your decision-making process. IP PBX Buyer s Guide Copyright 2007, Tippit, Inc., All Rights Reserved Contents

More information

Are you moving premises?

Are you moving premises? Are you moving premises? Mobile Solutions Effective Communication Effective communication is the key to every successful business and today s communication requirements are not restricted to the office.

More information

The Future of Communications

The Future of Communications The Future of Communications Cost-Effective Alternatives to ISDN SIP TECHNOLOGY / CLOUD TELEPHONY 0800 206 2107 www.cavcoms.com 0800 206 2107 Cavendish www.cavcoms.com Communications Ltd Cavendish House,

More information

Understanding The Benefits Of Unified Communications And Hosted VoIP

Understanding The Benefits Of Unified Communications And Hosted VoIP Understanding The Benefits Of Unified Communications And Hosted VoIP oip Having Unified Communications (UC) in place can benefit not only your organisations but also your employees and customers. The Benefits

More information

Best Practices for deploying unified communications together with SIP trunking connectivity

Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper Best Practices for deploying unified communications together with SIP trunking connectivity An Allstream White Paper 1 Table of contents Correct identification and maximization

More information

Data services. Reliable, high speed data connectivity for business

Data services. Reliable, high speed data connectivity for business Data services Reliable, high speed data connectivity for business Data services WHAT ARE OUR DATA SERVICES? Our family of high speed IP connectivity services connects your business directly to Gamma s

More information

www.unifyu.co.uk Hosted Telephony Guide

www.unifyu.co.uk Hosted Telephony Guide Hosted Telephony Guide Hosted IP Telephony - Overview IP Telephony is the new way of communication in the UK; Hosted IP Telephony allows greater flexibility over Traditional Phone Systems. IP Telephone

More information

SIP Trunks. The cost-effective and flexible alternative to ISDN

SIP Trunks. The cost-effective and flexible alternative to ISDN SIP Trunks The cost-effective and flexible alternative to ISDN A cost-effective alternative to ISDN that provides flexibility and continuity Reliable voice services SIP trunking is the fastest-growing

More information

Cisco Healthcare Intelligent Contact Center

Cisco Healthcare Intelligent Contact Center Solution Overview Cisco Healthcare Intelligent Contact Center Cisco Healthcare Intelligent Contact Center provides a centralized approach to a virtualized contact center that can help improve communication

More information

Data services. Reliable, high speed data connectivity for business

Data services. Reliable, high speed data connectivity for business Data services Reliable, high speed data connectivity for business WHAT ARE OUR DATA SERVICES? Pennine s family of high speed IP connectivity services connect your business directly to our carrier s next

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

connect to SIP over ja.net T A I L O R E D for education

connect to SIP over ja.net T A I L O R E D for education connect to SIP over ja.net T A I L O R E D for education SIP CONNECT changing the way institutions communicate the future of communications UK educational intitutions have traditionally relied upon fixed-line

More information

MITEL. 5000 Network Communications Solutions

MITEL. 5000 Network Communications Solutions MITEL 5000 Network Communications Solutions Today s IP-Centric Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization

More information

Better communication at lower cost

Better communication at lower cost DATASHEET Technical Datasheet SIP TRUNKING Better communication at lower cost SIP Trunking lets you bring your voice and data together over a single connection, helping to reduce your communications spend

More information

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS

UNIQUE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS WE MAKE IT POSSIBLE A COMPLETE, FLEXIBLE HOSTED TELEPHONY AND UNIFIED COMMUNICATIONS SOLUTION, HELPING YOU CREATE A PROPOSITION THAT IS UNIQUE WHOLESALE HOSTED CENTREX TAKING COMMUNICATION INTO THE CLOUD

More information

syntec.co.uk Cloud services for efficiency & customer service

syntec.co.uk Cloud services for efficiency & customer service Cloud services for efficiency & customer service Syntec offers a comprehensive suite of services which enable you to manage all aspects of your contact centre efficiently and cost effectively. The reliable,

More information

Converged Private Networks. Supporting voice and business-critical applications across multiple sites

Converged Private Networks. Supporting voice and business-critical applications across multiple sites Converged Private Networks Supporting voice and business-critical applications across multiple sites Harness converged voice and high-speed data connectivity MPLS-based WAN solution that supports voice

More information

Delivering effective voice services over your IP Network

Delivering effective voice services over your IP Network Delivering effective voice services over your IP Network Why duplicate costs? Voice and data networks have evolved independently of each other and consequently most organisations operate two separate networks,

More information

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish

The Foehn Transparent Pricing Guarantee. The Most Flexible Cloud Phone System. By Experts from Start to Finish The Foehn Transparent Pricing Guarantee The Most Flexible Cloud Phone System By Experts from Start to Finish -002 Introduction INTRODUCTION Whether you are a growing company or an established company looking

More information

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE

OPPORTUNITIES HOSTED SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES IT S THE CLOUD, ONLY CLEARER WE MAKE IT POSSIBLE SOLUTIONS THAT HELP YOU INCREASE MARGINS AND TAKE ADVANTAGE OF NEW SALES OPPORTUNITIES IT S THE CLOUD, ONLY CLEARER THE CLOUD IS RESHAPING THE FUTURE OF Hosted applications such as IP Centrex, SIP Trunking

More information

A host of hybrid phone solutions... SIP Trunk Solutions

A host of hybrid phone solutions... SIP Trunk Solutions SIP Trunk Solutions A host of hybrid phone solutions... SIP Trunking Quick Start Guide SIP Trunking Quick Start Guide SIP Trunking Overview The VoiceHost SIP Trunking solution provides substantially more

More information

Telco Distribution Agreement Overview

Telco Distribution Agreement Overview Telco Distribution Agreement Overview Church Resources Overview Church Resources (CR) works to support the not-for-profit industry in Australia. By combining the buying power of our 18,000 Members nationally,

More information

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications

MyCloud Dedicated Unified Communications (UC) Transforming Business Communications MyCloud Dedicated Unified Communications (UC) Transforming Business Communications Businesses need communications tools that make their work easier and are available anywhere, anytime including within

More information

Ali Marshall 3 rd Sector Telcom

Ali Marshall 3 rd Sector Telcom Ali Marshall 3 rd Sector Telcom Who are 3rd Sector Telecom? We are a specialist provider of all aspects of telecommunications to the charity and not-for-profit sector Voice Mobile Inbound Connectivity

More information

The Best Communications Solution for Your Business ipecs-lik

The Best Communications Solution for Your Business ipecs-lik Your Communications Solution The Best Communications Solution for Your Business ipecs-lik ipecs-lik Simply Unifying for SMB Communications 02 As your workforce becomes more mobile and dependant on ease

More information

MITEL. 5000 Communications Platform

MITEL. 5000 Communications Platform MITEL 5000 Communications Platform Today s Hybrid Communications Platform In today s competitive business environment, you understand the need to optimize the performance of your organization by utilizing

More information

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED

UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED UC FOR THE CLOUD ERA HOSTED, VIRTUAL & MANAGED WHITE PAPER WHITE PAPER UC FOR THE CLOUD ERA 2 COMMUNICATION: THE FOUNDATION OF BUSINESS In the past, the private branch exchange (PBX) likely saved your

More information

Partner with the UK s leading. Managed Security Service Provider

Partner with the UK s leading. Managed Security Service Provider Partner with the UK s leading Managed Security Service Provider The Talk Straight Advantage Established in 2007, Talk Straight is an ISP with a difference, and is at the forefront of a revolution in cloud

More information

every cloud has a golden lining How to make money from the convergence of voice and data with cloud (or hosted) telephony SIP trunks and mobile VoIP

every cloud has a golden lining How to make money from the convergence of voice and data with cloud (or hosted) telephony SIP trunks and mobile VoIP every cloud has a golden lining How to make money from the convergence of voice and data with cloud (or hosted) telephony SIP trunks and mobile VoIP cloud telephony IAN FISHWICK, Chief Executive, AdEPT

More information

The History & Future of Unified Communications Introducing Unified Communications

The History & Future of Unified Communications Introducing Unified Communications The History & Future of Unified Communications Introducing Unified Communications The worker of the future is virtual. Far from wanting a 100% telecommuting, work from home experience, this new breed of

More information

Building a Multi-Channel Contact Center

Building a Multi-Channel Contact Center WHITE PAPER Building a Multi-Channel Contact Center Building a Multi-Channel Contact Center PAGE 1 Table of Contents Traditional Call Centers Evolve... The Multi-Channel Contact Center... More Focus on

More information

PACKNET - OUR BACKGROUND

PACKNET - OUR BACKGROUND PACKNET - OUR BACKGROUND Launched in 2003 as a software development house for the Telecoms industry Worked with likes of BT, Vodafone and Cable&Wireless researching and developing bespoke next generation

More information

Cisco Unified Intelligent Contact Management Enterprise 7.5

Cisco Unified Intelligent Contact Management Enterprise 7.5 Cisco Unified Intelligent Contact Management Enterprise 7.5 Cisco Unified Communications Solutions unify voice, video, data, and mobile applications on fixed and mobile networks, enabling easy collaboration

More information

NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony

NFON Whitepaper: Integrating Microsoft Lync (Skype for Business) with Telephony . Myths and facts - for enterprise owners, managers and buyers. Document Version: V1.0 Date: November 2015 NFON UK Ltd, 140 Wales Farm Road, London, W3 6UG, UK Page 1 of 7 1. INTRODUCTION While the business

More information