Make your Small Business Look Much Bigger

Transcription

1 Make your Small Business Look Much Bigger A guide to 03 numbers by Windsor Telecom 30 DAY FREE TRIALS

2 03 Numbers For Small Business Quick and Easy to Set Up 03 numbers work in tandem with your existing landline or mobile numbers. They simply sit on top and are directed to your chosen destination number, allowing you to use and integrate them as you wish (e.g. donation line, customer services, main phone number, etc.). We can help you get your new number up and running straight away Your Windsor Telecom Number Your Callers Any Landline or Mobile Online Portal Smartphone App Free Call Statistics Voic to Account Manager Route to Mobile Time of Day Routing Page 2

3 03 Numbers For Small Business 0333 & 0330 Why Choose 03 Numbers? 03 numbers are fast becoming the UK s most popular range of business phone numbers. This is because they offer exactly the same benefits as 08 numbers (e.g numbers) with one crucial difference the cost to call them. 03 Numbers cost the same to call as standard geographic numbers (01/02 area codes), even from a mobile phone. Calls to 03 numbers are also included in your callers free minutes on their mobile and landline tariffs: so by offering a cheap/free call you will gain more enquiries and sales. Ofcom s Communications Market Report 2014 reveals that more calls are now made from mobiles than landlines, making 03 numbers caller-friendly and future-proof. Another great benefit of 03 numbers is you can actually choose your telephone number! Memorable - handpick a telephone number that your callers will remember and makes you stand out from your competitors. E.g or Boost enquiries & sales - your callers will never pay more than the cost of a standard local or national call to phone you, so you ll encourage more calls. Keep the same phone number wherever you go making relocation cheaper and easier, and ensuring existing customers and suppliers come with you. Never miss any important enquiries or sales choose to receive your calls on any landline or mobile, and change instantly at the touch of a button or tap of a screen. Encourage more calls from outside your area because your 03 won t have a local area code you can appear nationwide and receive calls from across the UK or any area where you choose to advertise. We have thousands of highly memorable numbers to choose from, helping customers to remember you easily and making you stand out from the competition. One of our customers specialises in domestic cleaning and uses our highly memorable number. You can also use digits related to your industry. Do you offer a round-theclock service? If you do, imagine your number including '247'. Are you an advisory service? Then include '121' in your number Gauge your Marketing success Vision online call statistics tell you how many calls your 03 number receives, how many you miss, your busiest periods and much more. Quick & easy to set up you don t need to install any additional equipment, which means we can get your 03 number up and running almost instantly. This is why thousands of smart organisations, big and small, now use 03 including: Pioneer, Nikon UK, Vodafone, The BBC, Oxfam, the Metropolitan Police, RSPCA and thousands of small businesses. Page 3

4 Memorable 0333 & 0330 Numbers Gold Gold Platinum Ultimate Gold: 15 per month Platinum: 25 per month Ultimate: 40 per month and a minimum two-year contract. Free Call Handling Features for Small Business Each of our numbers come with really useful features that help your business and give you greater control over how your callers are dealt with. My Windsor Online Management Real-time control of your Windsor phone number via the web.» Modify the settings on your call handling features» Reroute your Windsor Number to a new target number» View call statistics» Contact your dedicated Account Manager easily Page 4

5 Free Call Handling Features for Small Business Dedicated Account Manager You can choose to contact your personal Account Manager via their direct line or by .» Complete peace of mind with our red-carpet service» Your personal point of contact from day one» Direct line through to your named contact» Meet the team: Instant Call Rerouting Route your Windsor number to any landline or mobile. Make live changes via the web or using a phone keypad.» Change where you receive your calls at any time» Divert your calls to any landline, mobile or abroad» Ideal disaster recovery solution if your landline fails or your office evacuated» Forward to a call answering service out of hours» Send calls to another office or location. Route to Mobile You can change the target number at any time via Instant call rerouting.» Control which mobile number you want to receive your calls on» Reroute your Windsor number via the web or a phone keypad» Particularly useful for out of hours, or if you use live messaging services» Great in an emergency for disaster recovery should your landline go down» With Audio Whisper activated, you know if the call is personal or business. Vision Lite View your summary call statistics online.» Reports show missed/engaged/answered calls» Helpful for planning staffing levels and monitoring marketing activity» Upgrade to Vision for much more detailed live call statistics. Page 5

6 Free Call Handling Features for Small Business Voic to Perfect for when you can't answer the call, or out of hours. Receive your messages by .» Get all your voic s sent to your inbox as MP3s» Simply listen to messages on your PC/MAC and via My Windsor» Also works with Blackberry/iPhones/Android/etc.» Change the recipient address via My Windsor» Forward voic s to colleagues or homeworkers» Easily manageable by storing audio files in your folders. Time of Day Routing Set your opening hours and choose where calls go during business times and after hours.» Route calls to an office during the day and an alternative number (e.g. your mobile) at a different time» Each day can have separate start and finish times (e.g. Mon-Fri 9am-5pm / Sat-Sun 10am-4pm).» If you only work 'in the office' three days a week, all other days can be set so callers go to voic or your mobile. Missed Call Alerts Choose to receive an or SMS every time you miss a call.» The calling number is provided so you can call back» Ideal if you are busy or in a meeting» Choose to turn this feature on/off. Smartphone App Our powerful App is the most advanced in the UK. Fully control your Windsor number(s) on the move.» Analyse calls stats for today, yesterday and the last 7 days» View and listen to voic s from the past 30 days» Examine and modify important settings and make live changes. Page 6

7 Call Handling Upgrades for Small Business Choose from our many upgrade features to tailor the service to meet you exact needs. Audio Whisper (Call Whisper) A 'whisper' through your phone earpiece seconds before connecting a call tells you the type of call you are about to receive.» Helps you answer calls more professionally» If you work from home or use a mobile, you know if each call is personal or business related» Perfect if you operate more than one brand or company» An option to accept or reject the call is also available. Audio Announce Promote your website, latest offer, event or urgent newsflash. For example: "Welcome to ABC Cars where we re currently offering a three-year warranty on vehicles. Please visit abc-cars-uk.com."» Also known as Recorded Information Lines, provide important information instantly» Frees staff to deal with more incoming calls» Record your own phone messages and upload using My Windsor (free)» Or we can record your message using our professional equipment (from 30)» Or outsource to our professional voice-recording partners (from 200)» Use an 0844 number and earn a call revenue of 2p per minute. Virtual Switchboard Ideal if you have various departments or offices. Callers can choose an option and get straight through to the right place.» By giving options, callers can choose who they wish to speak to and define their enquiry: e.g. press 1 for customer service, 2 for accounts, 3 for sales, etc.» You can record and upload unique announcements for each option» Improve customer service, staff productivity and reduce costs» Your callers will not get irritated, as your phone lines will not be engaged. Page 7

8 Call Handling Upgrades for Small Business Intro Message A professional greeting is a great introduction to your company and gives a memorable first impression.» Your callers instantly know they ve got through to the right organisation» Helps reassure callers that their enquiry will be dealt with efficiently» Add a promotional message for your website, latest offer, event or an urgent news bulletin» Record your own phone greeting and upload using My Windsor (free)» Or we can record your greeting using our professional equipment (from 30)» Or outsource to our professional voice-recording partners (from 200). Call Queue Queue your callers without expensive in-house equipment, and control this professional system online via your My Windsor account.» Play marketing messages or important announcements to a captive audience, whilst improving call efficiency» Avoid engaged calls and handle more sales/enquiries» No need to install or maintain expensive in-house equipment» Upload a pre-recorded welcome message and change this via My Windsor» Seamlessly puts callers through to the next available agent/target number» A choice of hold music, marketing or apology messages encourages callers to stay on the line» Inform callers of their queue position number» View and manage your call queues easily online using My Windsor. Mid Call Transfer Frees up your phone lines and allows you to transfer calls between offices or departments. Simply press # to transfer a call anywhere in the World*» The call transfers in our network, thus freeing up your phone lines» Enhances customer service by eliminating the need to hang up and redial» Answer more calls and save money on installing extra phone lines» Multiple offices or departments can act as one» No need for expensive phone systems and no maintenance costs. * With International Routing enabled Page 8

9 Call Handling Upgrades for Small Business Call Record Record your inbound calls at network level to be stored, viewed and played via the web using My Windsor. There is no need for expensive hardware, engineer visits or equipment installation.» Record all your inbound calls» Share call recordings with your colleagues» Save time on note-taking as calls can be replayed» View the last 30 days of calls in My Windsor and download in MP3 format» Start and stop recording at any point during the call» No need to install expensive equipment or hardware» Settle disputes or customer complaints by accessing historical call recordings. Zone Plan Based on the caller s area code, a call is routed automatically to the nearest branch or office. Perfect for organisations with more than one office, location or contact centre. Improve customer service, give a local service and avoid advertising multiple contact numbers.» Bypass expensive, onsite hardware based Automatic Call Distribution systems» Promote one number in advertising or marketing campaigns» Save money on telemarketing numbers for each branch» Callers receive a local service from their local office» Connect incoming calls to appropriately skilled agents or contact centres» Route calls correctly, creating a more positive customer experience» Increase productivity and provide seamless end-to-end efficient call handling» Analyse performance and event information in real-time using My Windsor. Page 9

10 Windsor Telecom is a key player in the UK Telecoms market. Our growth since 1999 reflects our commitment to build and deliver value added, quality products and services to our ever-expanding customer base. Never losing sight of our core values, managing change is part of Windsor's culture, and we've made our mark by listening and educating our customers to make best use of our bespoke technology solutions. Call: enquiries@windsor-telecom.co.uk web: