TMS launches HOSTED VOICE solution to the channel

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1 TMS launches HOSTED VOICE solution to the channel "Great news" we have taken away ALL the barriers to selling 'hosted' voice! YOUR salespeople can now earn more upfront commission selling a hosted solution and YOU can enjoy more margin and turnover than a traditional PBX sale. Interested?... Welcome to the first TMS newsletter of 2015 This has been designed specifically for YOU as one of our loyal customers. We are conscious that we have all seen some major developments across our industry recently and that there has been no let-up in the pace of technological change that affects us all! Our aim is to try and keep our Channel Partners up to speed with what's going on firstly at TMS but also across the wider industry on the issues that affect you. To help us improve the content going forward, we'd love to hear your views, feedback or comments, so please tell us what you think by clicking the feedback link at the end or ing Duncan or the Team. We hope you enjoy reading this newsletter. INDUSTRY BYTES Vodafone and Liberty Global in merger talks? Apple and the power of brand

2 TMS NEWS NGCS CHANGES TM Solutions' participation in the Openreach Complaints Trial May 2015 TMS has been participating in this trial since April The following information is in advance of the industry wide communications which is currently with the Openreach communications team ready for imminent publication on the Openreach Portal. TMS has been participating Openreach rolled out the use of the new Portal screens by which CPs raise complaints (not DSO) cases in April. The trial concluded successfully and was transitioned to the next stage. Feedback from CPs in the trial was that the screens were easy to use and while the volumes were low it showed the screens were usable and that the teams could manage the cases using Single Interface (SI) in Openreach.1 To download full details, simply click here New Ofcom NGCS changes - Effective 1st July 2015 Major changes to the regulation of the main non-geographic number ranges will come into effect on 1st July The below whitepaper aims to explain why the changes are being introduced, what these changes could mean, what will be required of communication providers to comply with the new regulations, and the predicted impact on the billing process. click here : Non-Geographic Call Services - Get Ready For the Change We have been working on the programming required for the 80 new industry agreed NGCS charge groups, further details of this are to follow once programming is completed. We are yet to receive new TMS pricing from our carriers, but will confirm once we have all details. For any CP that uses non-tms carriers, please contact your carriers for further information and advise your TMS account advisor. GEN031/15 New consolidated IVR - Making it easier for you to Openreach. Openreach has been reviewing the customer entry points into the Customer Service call centre to provide a simpler, easier experience on the IVR (Interactive voice response). They identified a number of options which are redundant as they route to the same pool of agents, so have consolidated these to give a simpler IVR experience as part of their commitment to simplify the way they work. Next Steps The new Openreach Customer Service number is FREE and is now available to use The official IVR changeover will take place on 30 April 2015 On the 30 April 2015 all current IVR numbers affected will be switched off and all CPs will be required to dial the new Openreach Customer Service number. A recorded message will be activated as of 30 April 2015 advising agents to redial the new IVR number (These are listed below) click here : New Openreach IVR Structure

3 Fraud Alert! Fraud Alert for Telecoms Companies. We would like to bring your attention to an active fraud involving Telecoms companies throughout the UK, with the latest attempt on Tuesday afternoon. Some of you may have heard of the fraudster 'Josif' before, a man who calls in looking to purchase Virtual Telephone numbers (mainly 0203) and wants to divert them to mobile. 'Josif' is still active and also tries to buy hosted telephony arranging the use of soft phones. He may also inquire about diverting these to Paris or similar.... Marketing updates TMS have a collection of new brochures detailing our range products in depth. Please feel free to down load from our web site whenever you like. The new branding reflects the style and is consistent with our advertising and other communications media. Business Boosters campaign Our recent research has provided us with what we feel could represent a massive boost to a business like yours. To make it more interesting, we've called it "The Top 6 secrets to boosting your business. With our Telecoms expertise in the provision of Voice, Data and Billing services for over 13 years to companies just like yours - we really understand how to be an enabler to help boost business growth. We are also proud to announce our team winning the coveted Comms dealer marketing team of the year award at the recent CAN awards Marketing Award of the year winners TM Solutions' Duncan Wilkinson, Charli Milne and Martin Boiles pictured with TV presenter Chris Hollins after receiving the prestigious 'Vendor Marketing Team of the Year' award. The Awards ceremony took place at the Café De Paris in London's West End on the same day as the General Election Day, May 7th... TMS won the voting too. LinkedIn TMS are on Linked! Come and see our latest updates click here And please feel free to follow us!

4 TMS PRODUCT UPDATES TMS are pleased to announce that we can now offer a wide range of data circuit options for you and your customers. We are aiming to be able to give you the best possible prices for all your connectivity needs. We have secured fantastic prices and supply agreements with all the major data operators in the UK, namely: - Vodafone, Gamma, GCI com, Entanet, BT and Virgin Media Business. Each time you have a data requirement please give us the chance to quote - All we need are the post codes! Call your Account manager or your Business Partner Support representative You've nothing to lose and everything to gain if we secure that amazing price FOR YOU! TMS Billing A unique billing system with unlimited capabilities, integrated products including WLR3, Mobile, Voice & Data connectivity all from our single portal TMS TMS Broadbrand We offer a wide range of Broadband services from many of the leading UK Carriers and Service Providers. TMS Data High speed bandwidths Multi-carrier solutions Business-grade reliability Fully-managed to wires-only options TMS Hosted Voice Migrate your Telephony Solution to the cloud with TMS Hosted Voice Platform TMS WLR3 Our WLR3 platform is totally flexible, user-friendly and a single interface for TMS CLick TMS supply you with our web based portal CLIck which gives you access to your customer database, from here you can add new customers and maintain your existing base New Business We are now suppliers for Vodafone, Gamma, GCI com, Entanet, BT and Virgin Media Business

5 TMS INTERNAL NEWS Please click the links to see our latest TMS internal news TMS CHARITY EVENTS AND DONATIONS TMS ESCALATION PROCESS FOR ISSUES NEEDING TO BE RAISED INTERNALLY TMS INTERNAL STRUCTURE Interested in LinkedIn training? Please vote if you would be interested in attending a very lucrative and insightful LinkedIn training course at TMS HQ. If we receive enough interest, we will schedule a course, hosted by a LinkedIn professional trainer. This will be a 'hot', industry relevant training course with limited availability - places will be allocated on a first served basis, so don't delay - when it's gone, it's gone! And finally...to help us improve anything going forward, we'd love to hear your views, feedback or comments. Please tell us what you think by clicking the link below or ing Duncan or the Team. Whatever you want, from further information via to a friendly chat with one of our experts we're just a phone call away. Sales: sales@tms.co.uk TM Solution Ltd, Monarch House, Abingdon Science Park Barton Lane, Abingdon, Oxfordshire, OX14 3NB