Quick-Start Guide

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1 For TradeMark Media s system Thank you for choosing TradeMark Media for your hosting. You ve made a wise choice. TradeMark Media offers comprehensive spam and virus protection, POP3 and WebMail message delivery and easy account administration all on a reliable network. Please read this guide carefully. It will help you administer and check your both from a standard Web browser (Internet Explorer, Firefox, Chrome) and from a POP3 client (Outlook, Mac Mail, etc.). It will also help you perform common tasks associated with . Contents Administering Accounts... 2 Adding Accounts... 2 Adding an Alias... 2 Modifying Existing Accounts... 3 Checking Your Using Any POP3 or IMAP Client (Outlook, Mac Mail, Thunderbird, etc.)... 3 Requirements:... 3 Using a Web Browser... 4 Common Tasks... 4 Changing your Password... 4 Adding an Auto Responder (Vacation Message)... 4 Forwarding Your Managing Spam... 5 Setting spam cleanup options... 5 Modifying DNS Settings... 6 Page 1 of 6

2 Administering Accounts Adding Accounts One of the first things you ll want to do is add accounts to your domain. To do this, you must be the administrator for your domain and have your domain name and password ready. 1. To log into the administrative control center, visit You will be presented with a login screen that looks like this: 2. Log in using your domain name and your administrative password. If you have forgotten your password, please contact TradeMark Media staff. 3. After logging in, you ll be presented with a host of options. Please only modify options that you are completely familiar with and comfortable changing. To add a new address, click on the Add/Edit Mailbox link. 4. On the next screen you ll see all your existing mailboxes. Click the Add Mailbox button. 5. Complete the form on the following page. The User Name will be the first part of the address (before symbol) that you want to create. For password requirements, click the Requirements link. 6. When you ve completed the form, press SAVE. Now this account can begin receiving . Adding an Alias An alias is an address that automatically forwards to a different address or multiple addresses. These are especially useful for general addresses such as or They do not store on the system (they simply forward on) and once you add them they won t have a WebMail account. 1. Log into your administrative control center by following step 1 above. 2. Click on the Manage Aliases link and then click on the Add Alias button. 3. Enter the alias name. 4. Choose which members of your domain need to be forwarded from the alias. 5. Add up to 4 additional members from outside of your domain. 6. Click SAVE to add the alias. IMPORTANT: If you want to create an address that permanently forwards to a different address, please set up an alias (following the instructions above) instead of a true address with forwarding. Page 2 of 6

3 Modifying Existing Accounts 1. Log in to your administrative control panel. Then choose Add/Edit a Mailbox or Manage Aliases. 2. Manage an account by clicking on the account name. 3. Delete an account by checking the box next to the account and then choosing Delete from the Select Action menu. There are many other administrative options within the system that go beyond the scope of this Quick- Start Guide. Please do not change any settings that you are not completely familiar with. Checking Your Using Any POP3 or IMAP Client (Outlook, Mac Mail, Thunderbird, etc.) IMPORTANT: It is highly recommended that you use an client to check your when not traveling. Due to storage considerations, older will periodically be deleted from the mail server and there is a 100MB limit on all mail stored on the server. TradeMark Media does not support storage of on our server for long periods of time, and we can t provide consulting on setting up your addresses with your specific client. Every client is different. Follow your client s instructions to set up a new mail account and use the following account information: Requirements: Incoming Server: Outgoing Server: secure. srvr.com You can either use the outgoing mail server that your Internet Service Provider gives you or you can use ours (secure. srvr.com) For the incoming server, check the option that indicates the server requires an encrypted connection (SSL). Use port 995 for the incoming server. If you use our outgoing mail server, check the option that indicates the server requires authentication and use the same login credentials as the incoming mail server. Use port 465 for the outgoing server. Alternatively, you can use port 587 or 8025 for the outgoing server if your ISP blocks port 465. If you need help setting up your client, view this page for set up guides for most major clients (you must be logged in as the administrator to view this link): Rackspace, our hosting provider, also offers a step by step guide for most devices. You can find that here: Page 3 of 6

4 Using a Web Browser WebMail is a great way to check your while traveling, but should not be used to check messages on a regular basis. When not traveling, please use an client on your computer to download messages (see above). 1. To login to your webmail account using a Web browser, visit You will be presented with a login screen. 2. Log in using your address and your password (set up by your administrator) 3. After logging in, you will be able to check, reply to, and compose new messages. Common Tasks Changing your Password 3. Click on Change Password option. 4. Fill out the following form and click Save to change your password. Adding an Auto Responder (Vacation Message) An auto responder can be set up to send an immediate message to anyone that sends you an . This is most commonly used when vacationing to let senders know that you are out of the office. 3. Click on Incoming option. 4. Make sure the Auto-Reply tab has been selected. 5. Turn the Status on, enter your message and choose a date range to send the auto responder. 6. Click Save. To remove the auto responder, change the Status radio button to off. This will allow you to save your common auto responder message, but turn it off until you need it again. If you would like to enable an auto-responder and forward your to another address, you must check the option Save a copy of the forwarded under the forwarding settings. Forwarding Your With this system you can automatically forward all incoming to another address. 3. Click on Incoming option. 4. Select the Forwarding tab. Page 4 of 6

5 5. Turn the Status on, enter the addresses to forward to and choose a date range to send the auto responder. 6. Click Save. If you would like to enable an auto-responder and forward your to another address, you must check the option Save a copy of the forwarded under the forwarding settings. IMPORTANT: If you want to create an address that permanently forwards to a different address, please set up an alias (see a previous section) instead of a true address with forwarding. Managing Spam Spam is a major problem with most systems, but TradeMark system does a great job of filtering out spam. You may still want to review the spam settings to make sure they are customized to your needs. 3. Click on Spam Settings option. 4. Alter your spam settings as desired. 5. Click Save. From time to time, our spam blocker may catch a legitimate message. Please log into your webmail account occasionally and check the spam folder. Setting spam cleanup options Our system will automatically remove messages that have been marked as spam after 90 days. You may customize how your individual account handles spam messages. To control this: 3. Click on Spam Settings option. 4. In the Spam Handling section, click Cleanup Options 5. Set the cleanup options you desire and click Save. 6. Click Save on the next screen to save your settings. Page 5 of 6

6 Modifying DNS Settings This section is important if you manage your own DNS settings for your domain. This section is for advanced users who are comfortable modifying DNS settings. In order for TradeMark Media to host for your domain, please modify (or create) MX records for your domain. The MX records should be set up as follows: Record type Priority Target MX 10 mx1. srvr.com MX 20 mx2. srvr.com Warning: Only change DNS settings when you are ready for traffic to be routed to our server. Make sure all your accounts are set up before modifying DNS settings. TradeMark Media s system gives our clients many options that are outside the scope of this Quick-Start Guide. Feel free to explore your webmail account to ensure that everything is set up to your preferences. Remember: please do not change any settings that you don t feel comfortable changing. If you need help at any time, please contact us. Page 6 of 6

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