1 Edition/Issue Getting Started Guide Unix Platform One of the most important features of your new Web Hosting account is access to a personalized solution that includes individual addresses for you and your employees. Each user can access their inbox and customizable folders from an Client like Microsoft Outlook, or from our own feature-rich WebMail, giving you access from any browser, with almost any internet connection, anywhere in the world. This guide will walk you through creating addresses, setting up Spam Filtering and other options, getting connected through an Client, and getting familiarized with your own WebMail interface. Note: Wherever you see yourdomain.com in this Getting Started Guide, substitute your own domain name, or the IP address which was sent to you in your Activation message. Control Panel URL: AT&T Intellectual Property. All rights reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property.
2 Users Your main account user has privileges, but you can also use it to create additional users on the server, each of which will have their own unique address, mailbox, and mail folders. You ll note that when creating a new user, you will be prompted to setup basic configuration for that user. It is not necessary to set these up during user creation. For the most part, users can setup and change their own configuration later on. The image below displays the interface for creating users:
3 To add a new User: 1. Log into your Control Panel. 2. Under Users, click Create Users/Edit Privileges. 3. Fill in the requested information under User Attributes and click Save. Important: Make sure you select under Privileges. Make note of the information you used to create your User. You will use this information later to configure your third-party client (such as MS Outlook, Apple Mail, etc): The User ID for the user you have created, Your website domain name, The User Password for the user you have created, and Your incoming and outgoing Mail Server names. These two names should be the same and can be found in the activation that was sent to you within 24 hours of your account setup. The Control Panel Once you have created a new account user, that user may log into their own user Control Panel using their username and password. Account users see a simplified version of the Control Panel that the account Administrator sees. The user version of the Control Panel displays only those features available to an end user such as their Configuration. Like the account Administrator, the user will visit the main Control Panel URL: The Mail section for a user will look much like the account Administrator s, except the user will not have the ability to create Aliases. Only the Administrator s account user can setup Aliases, but may do so for any user.
4 Under the Mail section of the Control Panel, users will have a number of options: Webmail Aliases (Administrators only) Mail Forwards Autoreplies Custom Mail Filters SpamAssassin (Spam Filter) access Whitelist Blacklist ClamAV (Anti-Virus) access These options will be explained throughout the rest of this document.
5 Webmail Once a user is created, they can start sending and receiving immediately. This can be done from an Client or from Webmail which is accessible from the Control Panel by clicking the Webmail icon. Webmail is organized in several tabs which enable a user to use Webmail features and modify their own settings. Inbox: This is the main screen from which you read the mail that you have received by clicking on the Subject link. You can delete or move messages to other folders one-by-one or en masse by clicking the checkboxes next to any number of messages and clicking the Delete or Move buttons. You can also manually check for new messages by clicking Check Mail, or empty your Trash folder by clicking Empty Trash. Compose: Here you can create, address, and send new messages. You can choose to save a copy of the message in your Sent Items Folder when you send it, add attachments to the message, or even save an uncompleted mail as a draft to your Drafts Folder. Address Book: If you commonly send s to the same people you can add them to your Address Book, either from here or while viewing an sent from the contact of your choice. Doing so enables you to quickly reference saved addresses when composing a new message.
6 Folders: This tab displays a list of the different mail folders outside of your Inbox. Clicking on any Folder in the list takes you to a Folder view similar to your Inbox tab. Default folders include your Junk/Trash Folders, Sent Items, Drafts, and Quarantine. You can even create new Folders by clicking Create New. Spam gets sent to the Junk folder and that may contain viruses sometimes go to Quarantine. You can move any message to any Folder by clicking Move, and you can clear all messages in a folder that allows it by clicking Clear under Actions. Options: This tab enables you to make adjustments to your Webmail display and functionality. Users are encouraged to take some time to visit the links found in this tab to make their Webmail experience as convenient and personalized as possible. By doing so, you can make changes to your Outgoing Mail, Message Display, and Address Book Display. Aliases An Alias is simply another address that delivers to a user s mailbox. So, if the user s main address is which delivers to their mailbox, they can create an Alias of which will also deliver to their mailbox. In this way a single user can have multiple addresses that deliver to their mailbox without having to actually create a user for each of the other addresses. Aliases are found in the Mail section of the Administrator s Control Panel. By clicking on the Aliases icon you will be taken to a screen that will enable you to configure and edit Aliases for any user. Users cannot create their own Aliases, but the Administrator may create or edit one for them. To create a new Alias: 1. Log into your Administrator Control Panel. 2. Click on Aliases in the Mail section. 3. Select the User that you want to create an alias for from the dropdown box labeled Create a New Alias for User ID. 4. Click the Create a New Alias button. The window refreshes, and the Edit User page appears.
7 5. Under User Options, type in the Alias you want, then click Add for as many Aliases that you want. 6. Click Save. The window refreshes and the User List page appears. Mail Forwards Mail Forwards enables a user to send all messages they receive to another address. In this way, users who are currently using another solution such as Hotmail or Gmail can set up a professional-looking and personalized address using their own domain name, and still receive the in their Hotmail or Gmail accounts. Additionally, Mail Forwards can have multiple recipients which allows for a single to be sent to a pre-defined group of recipients. This has a number of excellent uses, but as always caution is recommended regarding the number and nature of the addresses. For example, forwarding messages to people who have not agreed to receive them (i.e. spamming) is against our Terms and Conditions.
8 To setup a Mail Forward: 1. Log into the Control Panel. 2. Click Mail Forwards in the Mail section of the Control Panel. 3. Click Create New. The window refreshes, displaying the Create Mail Forward page. 4. Type the address that you want your messages to be forwarded to. 5. Click Save or Save/Create Another. Additionally, you can select the option to save a copy of the forwarded message. This allows you to forward mail to another address, but also have the mail deliver as it normally would to the User inbox. Autoreplies Sometimes you may find yourself in a scenario in which you want to be able to send an automatic reply to the messages that you receive. Perhaps you will be out of the office for the week and want people to know you are not going to be responding to during that time. Perhaps you have created a user to receive Contact Form submissions and want to reply with a message confirming receipt. To set up an Autoreply: 1. Log into the Control Panel. 2. Click Autoreplies in the Mail section of the Control Panel. 3. Click Create New Message. The window refreshes, displaying the Add Autoreply page. 4. Type the name you want for the Autoreply in the Message Name: field. 5. Type the content of your Autoreply in the Message Body: field. To add a subject to the message, type Subject: followed by your subject line at the top of the Message Body: field. 6. Click Save or Save/Create Another.
9 Each User can create their own Autoreplies (also sometimes referred to as Autoreponders), and even assign them as a task to be performed as part of a Custom Mail Filter (see below). Custom Mail Filters Custom Mail Filters enable you to determine key words and phrases and have the system check each incoming mail for instances of them and if matched, perform an action upon the message. This allows you to be proactive in deleting spam mail, to have go straight to a special folder based on the content of the subject, message, sender or even recipient, or to forward the message to another address. To manage Custom Mail Filters: 1. Log into the Control Panel. 2. Click Custom Mail Filters in the Mail section. 3. Type a name that will help you remember the name of the filter in Filter Name. This is optional but recommended to help you manage multiple filters. 4. From the drop-down boxes in the Rules section, choose first which field of the will be checked, then the filtering criteria, then the word or phrase to be filtered. 5. Click Add this Rule. The window refreshes, and the rule appears in the Rules list. 6. In the Result section, choose what will be done to an that matches the criteria.
10 7. Optionally, select an Autoreply that will trigger when the filter does. This will send a message back to the sender of the message. These Autoreplies can be created in the Autoreplies screen previously explained in this guide. 8. Note: It is not advisable to reply to spam with an Autoreply as doing so either victimizes those whose address the spammer is using as a mask, or your reply tips off the spammer that they have found a valid address and encourages more spam to be sent to you. 9. Click Save or Save/Create Another. You may want to go back and review the filter to be sure it was done to your liking, or to test the filter by sending the user an with the specified filter criteria met. Important: Each user must setup their own mail configuration. Custom Mail Filters cannot be setup globally SpamAssassin Perhaps the most important feature available in any environment is an effective Spam Filter. All of our mail servers use SpamAssassin, a robust and customizable spam filter solution. Each user can subscribe to SpamAssassin and can adjust their settings to suit their needs. SpamAssassin uses a scoring system to flag an as spam or not. If the is flagged as spam, the system will send it to the users Junk Folder. SpamAssassin scoring works in reverse. The lower the score the mail receives, the better. Messages with high scores are more likely to be spam. Scores can range from 0 to 1000, but most scores range between 1 and 5, where 1 is a clean message and 5 is almost always spam. Because of this, most people set the threshold at which SpamAssassin flags a message as spam at 5. If you get a lot of spam, you may choose to lower this. If you are worried about important s getting accidentally filtered, you may choose to raise this.
11 To subscribe to and manage your SpamAssassin settings: 1. Log into your Control Panel. 2. Click on SpamAssassin in the Mail section. The window refreshes and displays the SpamAssassin settings. 3. Under Spam Filter Services, select the Subscribe checkbox to enable SpamAssassin. There is no additional charge for this service. 4. Under Sensitivity, either select your desired range (High, Medium, or Low) or set a Custom value using the logic explained in the beginning of this section. 5. Click Save Settings to save your changes, or click Set to Default to reset the SpamAssassin settings to their defaults. The window refreshes with a confirmation message. Important: Each user must setup their own mail configuration. SpamAssassin settings cannot be setup globally Blocks/Whitelist/Blacklist There may be a particular address that you do not wish to receive from, or, on the other hand, perhaps you d like to ensure that from a particular sender is never filtered as spam. This is possible with the Blocks, Whitelist and Blacklist features. You can use your Whitelist so that if you receive an from any sender that matches your criteria, the will bypass your spam filters entirely and will be delivered regardless of any other filtering criteria. Note: The Whitelist does not bypass DNS Blacklisting in the Blocks feature.
12 Your Blacklist works in exactly the same way, but with opposite results. Any that matches Blacklist criteria will be filtered as spam regardless of any other filtering criteria. Whitelisting always takes precedence and is always checked first. If an incoming matches your Whitelist, it will be delivered, even if it also matches an entry on your Blacklist. Blocks function similarly to the Blacklist, but it additionally enables you to block an IP address that you specify. The Blocks feature also gives you access to DNS Blacklisting, an additional third party spam filter which will block domains and IPs which have been shown as a source of spam by that third party. You should consider your options carefully before using this feature as it is possible to block an address from you, even if you have added it to your Whitelist. To maintain Blocks: 1. Log into your Control Panel. 2. Click on Blocks in the Mail section. 3. Click Create New. The window refreshes, and the Create Block page appears. 4. Specify the information for the IP Address, Address, or Domain Name that you want to block. 5. Click Save or Save/Create Another To delete an entry, select the checkbox(es) next to the entry listed on the main Blocks page, then click Delete. To enable DNS blacklisting, select the checkbox under DNS Blacklisting, then click Save.
13 To access your own, user-specific, Whitelist or Blacklist configuration: 1. Log into your Control Panel. 2. Click on Blacklist (or Whitelist) in the Mail section. 3. In the Address section, enter a domain or address. 4. Click Add to Blacklist (or Whitelist, respectively). 5. To remove an entry, click Remove next to the entry you want to remove in the bottom section. Clam AV We ve all heard of computer viruses being sent in s. We provide protection against these malicious attacks through our robust Anti-Virus Protection, called Clam AV. Whether or not you have direct control over it, your mail server is constantly on the lookout for suspicious attachments that may contain viruses or corrupted data.
14 To access and enable Clam AV: 1. Log into your Control Panel. 2. Click on Clam AV in the Mail section. 3. In the Anti-Virus Services section of the ClamAV screen, click Subscribe as seen above. This will enable the Anti-Virus Protection. 4. Note: This causes a notable additional load on server resources. If you are not concerned about viruses, do not receive attachments, use your own Anti- Virus software, or exercise adequate care when deciding whether or not to open s or their attachments, you may elect not to enable ClamAV. 5. Click Save Settings. Clients An Client is a program that runs on your computer that acts much like Webmail. You can send, receive and organize . The advantages of an Client include: 1. It gives you the ability to access your from your computer without the need for Internet access. 2. You can access multiple user accounts in one interface. 3. It gives you a second line of defense against spam or suspicious s. 4. It gives you access to a host of other small features, especially in the case of Outlook. 5. Using an client keeps the server from getting bogged down with many messages by removing them after you download them to your program.
15 Some disadvantages include: 1. It can be intimidating to set up if you aren t familiar with the process, and depending on the Client in question and the support available. 2. It is subject to the rules of your ISP. Port blocking and other restrictions can cause errors. 3. It exists solely on a single computer. If that computer is lost or damaged the mail could be lost as well if you don t back up your information. Here we will focus on the most commonly used Client, a Microsoft Office product known as Outlook. In the event that you are interested in using an Client but do not have Outlook or are on a Mac/Linux system, we will explore alternatives such as Mozilla Thunderbird and Apple Mail in brief. Outlook The most feature-rich of all Clients is Outlook, which is part of Microsoft Office. Outlook is by far the most commonly used client and has a host of advantages to make your management easier and more productive. While we do not support Outlook directly, this guide will assist you in configuring Outlook to connect to your mail server so you can get started immediately. Configuring an Outlook Account This guide assumes that you have Outlook installed and functioning. If you are having issues with Outlook, please seek support from Microsoft. Once you have Outlook installed and running, the following instructions will help you get it connected to a user on the server: 1. Open Outlook and click on Tools in the Menu Bar. 2. Select Account Settings to bring up the Account Settings screen. 3. Select the New... icon from the tab to create a new account.
16 4. Choose Microsoft Exchange, POP3, IMAP, or HTTP and click Next. 5. If you fill out the information on this screen and click Next, Outlook will attempt to automatically connect to the server based on the information you give it. This can sometimes work, but often does not, so it s usually best to manually configure settings just to be sure. Do to so, check the box in the bottom left corner that begins: Manually configure server settings., and click Next. 6. Select Internet and click Next. 7. You will now be prompted to enter information that Outlook needs to connect to the user on the server to retrieve (and later on, send) . a. For Your Name, enter your full name as you d like it to appear on outgoing . b. For Address, enter your primary address that was created alongside the user during initial user creation on the server. c. For Account Type, enter POP3. d. For Incoming mail server AND Outgoing mail server (SMTP), enter your domain name. Typically, this will be the same domain name in your Address.
17 e. For User Name, enter your username, the same you would use to get into Webmail. f. For Password, enter your user password, again the one you would use to get into Webmail. This should be sufficient to connect to the server and Send/Receive for this user, but to be sure we need to test. You will see a Test Account Settings button on this page. Click that to test your settings. Ideally, this will result in a green check for both sending and receiving, which indicates success. If not, there are a few simple troubleshooting tricks that can solve some of the basic problems you might encounter here: If the test indicates failure to Log Into Incoming Mail Server, review the error message: 1. Authentication Failed: Make sure your username and password are correct. 2. Cannot connect to the Server: Make sure your Incoming/Outgoing mail server settings are correct. 3. If neither of these resolutions are helpful, please contact support using the information at the end of this guide. If the test indicates failure to Send Test Message, take note of the error reported: 1. None of the authentication methods are supported by the server: Go to More Settings, find the Outgoing tab and see if My server requires SMTP authentication is checked. If not, check it. This will typically resolve the issue. If it IS checked, you might try unchecking it. This is less commonly helpful, but it s worth the attempt. 2. Cannot connect to the server / generic error: Occasionally, your ISP will block the standard SMTP port. Go to More Settings, Advanced tab and find SMTP Port. This should be 25. Change that from 25 to 587. There is no harm in doing this in any scenario and will bypass this common problem. 3. Again, if neither of these resolutions are helpful, please contact support using the information at the end of this guide.
18 Older Versions of Outlook The above Outlook walk-through applies specifically to Outlook If you are using an older version of Outlook, please refer to Microsoft or peer support to configure those clients. This guide may still be helpful as the interface is only superficially different in older versions of Outlook and most of the guide heretofore will still apply. General Outlook support is offered by Microsoft here: Outlook 2007: Outlook 2003: Configuring Alternate Clients There are many other Clients to choose from, including: Apple Mail: Standard Client for Macintosh. Only usable on Mac computers. Comes with many Macs but must be purchased otherwise. Entourage: This is also for Mac. However, Entourage was developed by Microsoft rather than Apple. This is part of Microsoft Office for Macs and must be purchased. Eudora: A soon-to-be open source alternative to Outlook for both Mac and Windows. Eudora has free and pay versions. Thunderbird: A lightweight open source client developed by Mozilla, the same company that made Firefox. Thunderbird is available Mac/Windows/Linux. If you can t use Outlook or are unhappy with whichever client you may be using and want a solid, supported, easy to use and well-developed solution, Thunderbird is an optimal choice.
19 How to Contact Support For your convenience, we provide access to live phone and assistance 24x7. Submit a Ticket by Billing: Technical Support: Sales: Note: If you submit a ticket, it is very important that you include your domain name as the subject line of the . For support issues, please also include a stepby-step on how to replicate your problem including your operating system, browser type and version, and any links and login information that may be needed to duplicate and correct the reported issue. Contact Us by Phone You may also reach us by dialing 888-WEB-HOST ( ). Technical Support staff is available 24 hours a day, 7 days a week; choose option 3 followed by option 1 at the prompt. Billing Support is available Monday - Friday 8 a.m. 8 p.m. (Eastern); select option 2 followed by 1 at the prompt. All questions concerning billing, renewal or cancellation should be directed here. Sales staff is available Monday Friday 10 a.m. 8 p.m. (Central); press 1 and then 1 again at the prompt. International customers may reach us by calling
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Setting Up Your Assisted Service Plan Dedicated Server An informative and perky introduction to your dedicated server with Assisted Service Plan This Quick Start Guide answers that nagging What s next?
Using the Barracuda to Filter Your Emails The following describes how end users interact with the Barracuda to check their quarantined messages, classify messages as spam and not spam, and modify their