How To Configure Using Different Clients

Transcription

1 How To Configure Using Different Clients This document will show step by step instructions for setting up and updating accounts using different Clients. Always remember to verify first the subscriber s account status and correct account information in UBO. 1. Microsoft Outlook a. How to add an account using Microsoft Outlook 2010/2013 b. How to update account settings using Microsoft Outlook 2010/2013 c. How to add an account using Microsoft Outlook 2003/2007 d. How to update account settings using Microsoft Outlook 2003/ Windows Live a. How to add an account using Windows Mail b. How to update account settings using Windows Mail 3. Windows Live Mail a. How to add an account using Windows Live Mail b. How to update account settings using Windows Live Mail 4. Windows 8/8.1 Mail App a. How to add an account using Mail App in Windows 8/8.1 b. How to update account settings using Mail App in Windows 8/ Outlook Express a. How to add an account using Outlook Express b. How to update account settings using Outlook Express 6. Entourage a. How to add an account using Entourage b. How to update account settings using Entourage 7. Mac Mail a. How to add an account using Mac Mail b. How to update account settings using Mac Mail 8. iphone/ipad a. How to add an account using an iphone/ipad b. How to update account settings using an iphone/ipad 9. Android Devices a. How to add an account in an Android device b. How to update account settings in an Android device 10. Mozilla Thunderbird a. How to add an account using Thunderbird b. How to update account settings using Thunderbird 11. Eudora Mail a. How to add an account using Eudora Mail b. How to update account settings using Eudora Mail 12. Server Port Numbers

2 Microsoft Outlook 2010 and 2013 How to add an account using Microsoft Outlook 2010/ Open Microsoft Outlook. Click on File and click Add Account. 2. Choose Manually configure server settings or additional server types. Click Next. 3. Choose Internet or POP or IMAP. Click Next.

3 4. Enter your Name as you want it to appear on your outbound messages. Enter your address, too. Select the correct Account Type. Enter mail.example.com (where example is usually your domain name) for both your incoming and outgoing mail servers. Then enter your username and password. Click the More Settings button at the bottom right. 5. Click the Outgoing Server tab. Click the My outgoing server (SMTP) requires authentication checkbox. Make sure that it is using the same settings as incoming mail servers.

4 6. Click the Advanced tab. Click on the Ok button when done. a. If using POP3 with SSL, enter 995 for port. Otherwise leave the port at 110. Outgoing server 587. b. If using POP3, a subscriber can choose when messages are removed from the server. c. If using IMAP with SSL, enter 993 for port. Otherwise leave the port at 143. Outgoing server 25 d. If using SMTP with SSL, enter 465 for your port. Otherwise change the port to Click Next on the Accounts window. 8. Click the Finish button. Outlook is now configured to send and receive s. back to top

5 How to update account settings using Microsoft Outlook 2010/2013 Open Microsoft Outlook. Click File and click Account Settings. Choose your account and click Next until you get to your Account Settings. Under User Information Your Name: ( Your complete name ) address: ( Your complete address ) Under Server Information Account Type: POP/IMAP Incoming Mail Server: mail.(your domain).org Outgoing Mail Server (SMTP): mail.(your domain).org Under Logon Information Username: (your complete address) Password: ( your password ) Remember password should be checked. Require logon using Secure Password Authentication (SPA) should be unchecked Click More Settings. Under Internet E mail settings window, click Outgoing Server tab Put a check on My outgoing server (SMTP) requires authentication Select Use same settings as my Incoming mail server Click the Advanced tab. Set the Incoming server port to Use Defaults This server requires an encrypted connection (SSL) should be unchecked Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) Use the following type of encrypted connection: NONE. Leave the rest of the settings as it is. Click Ok. Click Next. You may Test Account Settings before finishing. Click Finish. Close your Microsoft Outlook and relaunch it. back to list

6 How to add an account using Microsoft Outlook 2003/ Open Microsoft Outlook. From the Home menu, click Tools and select Accounts / Account Settings 2. On the Accounts wizard window, select Add a new account, or click the New button and then click Next.

7 3. Select the correct server type (POP3 or IMAP) and click Next. 4. Enter your Name as you want it to appear on your outbound messages. Enter your address, too. Enter mail.example.com (where example is usually your domain name) for both your incoming and outgoing mail servers. Then enter your username and password. Click the More Settings button at the bottom right.

8 5. Click the Outgoing Server tab. Click the My outgoing server (SMTP) requires authentication checkbox. Make sure that it is using the same settings as incoming mail servers. 6. Click the Advanced tab. Click on the Ok button when done. a. If using POP3 with SSL, enter 995 for port. Otherwise leave the port at 110. Outgoing server 587. b. If using POP3, a subscriber can choose when messages are removed from the server. c. If using IMAP with SSL, enter 993 for port. Otherwise leave the port at 143. Outgoing server 25 d. If using SMTP with SSL, enter 465 for your port. Otherwise change the port to 25.

9 7. Click Next. 8. Click Finish. back to list

10 How to update account settings using Microsoft Outlook 2010/2013 Open Microsoft Outlook. Click Tools and click Account Settings/ Accounts. Choose View or change existing e mail accounts. Click Next. Under User Information Your Name: ( Your complete name ) address: ( Your complete address ) Under Server Information Incoming Mail Server: mail.(your domain).org Outgoing Mail Server (SMTP): mail.(your domain).org Under Logon Information Username: ( your complete address ) Password: ( your password ) Remember password should be checked Logon using Secure Password Authentication (SPA) should be unchecked Click More Settings Under Internet E mail Settings window, click Outgoing Server tab Put a check on My outgoing server (SMTP) requires authentication Select Use same settings as my incoming mail server Click the Advanced tab. Set the Incoming server port to Use Defaults This server requires an encrypted connection (SSL) should be unchecked Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked Leave the rest of the settings as it is. Click Ok. Click Next. You may Test Account Settings before finishing. Click Finish. Close your Microsoft Outlook and relaunch it.

11 How to add an account using Windows Mail Windows Mail is only available in Windows Vista operating systems which may be pre installed or may also be downloaded. Always verify account information in setting up subscriber s Open Windows Mail by clicking the Start button, clicking All Programs, and then clicking Windows Mail. Click the Tools menu, and then click Accounts. Click Add. After you click Add on the Internet Accounts screen, Windows Mail will ask what type of account you want to add. 2. Click E mail Account, click Next.. 3. Enter the username and password. Click Next. Click Remember Password to store this setting. Otherwise, you will be prompted to manually enter a password whenever you access your mailbox via Windows mail. 4. In the next window, enter the correct server settings and proceed with the rest of the steps until finish. 5. If you have issues either sending or receiving mails, configure the correct server port numbers. Some ISPs are blocking the default Port 25 which is a common process that s designed to protect the service from spammers. Select Tools / Accounts. Select your account from the list in the dialogue box, and choose Properties to

12 bring up the Settings window. See sample shots below. Highlighted are the important settings. Leave the rest of the options to default. Also refer to the table below for the applicable port numbers to use.

13 How to update account settings using Windows Mail Open Windows Mail. Click Tools and click Accounts. Select the account that you want to update. Click Properties. From the Mail Properties window, click Servers. Under Server Information Incoming Mail Server (POP/IMAP): mail.yourdomain.com Outgoing Mail Server (SMTP): mail.yourdomain.com Under Incoming Mail server Username: ( your complete address ) Password: ( your password ) Log on using clear authentication is selected Under Outgoing Mail server My server requires authentication must be checked Click Settings.

14 Select Use same settings as my incoming mail server Click the Advanced tab. Set the Incoming server port to Use Defaults This server requires an encrypted connection (SSL) should be unchecked Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked Leave the rest of the settings as it is. Click Ok. Close Windows Mail and relaunch it. back to list How to add an account using Windows Live Mail Windows Live Mail is an client that is part of the Windows Essentials Toolkit on Windows Vista and windows 7. They can be preinstalled in the operating system or downloaded from the website. 1. Open Windows Live Mail by clicking the Start button, clicking All Programs, and then clicking Windows Live Mail. If there is an existing account, you can just click on Add (+) under the Accounts tab. If there are no accounts created yet, it will prompt you to create a new account.

15 2. Enter your address and the correct password. Put a check on Manually configure settings and click Next. Set the server type to IMAP and enter the correct server settings together with correct port numbers. Leave the rest settings to default and click Next.

16 3. Click Finish to complete the set up.

17 How to update account settings using Windows Mail Open Windows Live Mail and click the Accounts tab. or File > Options > Accounts Select the account that you want to update, right click and select Properties. From the Mail Properties window, click Servers. Under Server Information Incoming Mail Server (POP/IMAP): mail.yourdomain.com Outgoing Mail Server (SMTP): mail.yourdomain.com Under Incoming Mail server Username: ( your complete address ) Password: ( your password ) Log on using clear text authentication is selected Under Outgoing Mail server My server requires authentication must be checked Click Settings. Select Use same settings as my incoming mail server Click the Advanced tab. Set the Incoming server port to Use Defaults This server requires an encrypted connection (SSL) should be unchecked Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked Leave the rest of the settings as it is. Click Ok. Close Windows Live Mail and relaunch it. back to list

18 How to add an using Mail App in Windows 8/ Swipe in from the right edge of the screen, and then tap Settings. (If you re using a mouse, point to the lower right corner of the screen, move the mouse pointer up, and then click Settings.) 2. Tap or click Accounts, tap or click Other Account, and then tap or click Add an account.

19 3. Enter the needed server information for the account, and then tap or click Connect. How to update settings using Mail App in Windows 8/8.1

20 On the Start screen, tap or click Mail. Swipe in from the right edge of the screen, and then tap Settings. (If you re using a mouse, point to the lower right corner of the screen, move the mouse pointer up, and then click Settings.) Click or tap Accounts. You ll see a list of the addresses currently set up. Select the address you want to check or edit from the list. Username : ( your complete address ) Incoming server : mail.yourdomain.com Port : 110 (if account type is POP ) or 143 (if account type is IMAP ) Server requires SSL is unchecked Outgoing server : mail.yourdomain.com Port : 25 (if account type is POP ) or 587 (if account type is IMAP ) Server requires SSL is unchecked Outgoing server requires authentication is unchecked Use the same username and password to send and receive is checked (may not be shown to all) See sample image below: back to list How to add an account using Outlook Express

21 1. Start Outlook Express, and on the Tools menu, click Accounts. 2. Click Add, and then click Mail to open the Internet Connection wizard. 3. On the Your Name page of the wizard, type your name as you want it to appear to everyone who gets e mail from you, and then click Next. 4. On the Internet Explorer Address page, type your address, and then click Next. 5. On the Server Names input the server information needed, and then click Next. 6. On the Internet Mail Logon page, type your account name and password. Account name must be the complete address. Click Next, then click Finish.

22 How to update account settings using Outlook Express Start Outlook Express. Click Tools and click Accounts. Select the account that you want to update. Click Properties. From the Mail Properties window, click Servers. Under Server Information Incoming Mail Server (POP/IMAP): mail.yourdomain.com Outgoing Mail Server (SMTP): mail.yourdomain.com Under Incoming Mail server Username: ( your complete address ) Password: ( your password ) Log on using clear authentication is selected Under Outgoing Mail server My server requires authentication must be checked Click Settings. Select Use same settings as my incoming mail server Click the Advanced tab. Set the Incoming server port to Use Defaults This server requires an encrypted connection (SSL) should be unchecked Outgoing Server (SMTP): 25 (if account type is POP) or 587 (if account type is IMAP) This server requires an encrypted connection (SSL) should be unchecked Leave the rest of the settings as it is. Click Apply. Close Outlook Express and relaunch it. back to list

23 How to add an account using Microsoft Entourage 1. Open Entourage. 2. Click Tools and Accounts. 3. Click on the New button and then click Mail.

24 4. Select the preferred Account Type (POP/IMAP) and then click Ok. 5. In the Edit Account window, under Account Settings enter the following information: a. Account Name: Preferred account name b. Name: Preferred name c. address: complete address d. Account ID (Username): Complete address e. IMAP/POP server: mail.domain.com f. Password: password

25 6. Click on Click here for advanced receiving options and enter the advanced server information. Close the window when done. 7. Click on Click here for advanced receiving options and enter the advanced outgoing server information. Close the window when done. 8. If the Account Type is set to IMAP, click Options and specify your Root Folder as INBOX, all in uppercase. Click Ok to finish the setup.

26 How to update an account using Microsoft Entourage Open Entourage. Click Tools and Accounts. Double click on the account that you want to update. In the Edit Account window, under Account Settings verify the following information: Account Name: Preferred account name Name: Preferred name address: complete address Account ID (Username): must be the complete address IMAP/POP server: mail.domain.com Password: password Click on Click here for advanced receiving options and verify the following: This IMAP/POP connection requires secure connection (SSL) must be unchecked Override default IMAP/POP port is unchecked. Check this option if you want to specify a different port number Always use secure password is checked

27 Click on Click here for advanced receiving options and verify the following: SMTP service requires secure connection (SSL) must be unchecked Override default SMTP port is unchecked. Check this option if you want to specify a different port number SMTP server requires authentication must be checked Use same settings as receiving mail server is selected Click on Ok. Re launch Entourage. back to list How to add an account using Mac Mail 1. Start Mac Mail, click on the Mail tab from the menu and select Preferences. 2. Click on the Accounts tab from the top menu and click the + button at the bottom left part of the window to start the wizard that will guide you through the setup process.

28 3. On the initial screen of the Add Account setup, enter the name that the recipients will see when they receive the in the Full Name field and the address in the Address field. Enter the password of the account, too. Click Continue.

29 4. Enter or select the correct Incoming Mail Server Details and click Continue. Select IMAP for the account type. Enter the incoming mail server and the full address in the Username field together with the password in the corresponding field. Click Continue. 5. Do the same settings for the Outgoing Mail Server on the next page. Put a check on Use only this server and Use authentication option. Once again, enter the full in the Username field and the password. Click Continue. 6. A summary window will be shown on the next page which you can review and go back to edit something. Click Create if everything is already set up correctly.

30 7. Sample images below in configuring Mac for IMAP using SSL: a. An account that s already created should appear on the left pane of the Accounts window. Click on the account that needs to be configured. If you want to delete an account, just click on the ( ) button at the lower left.

31 b. Click the drop down list for Outgoing Mail Server ( SMTP ) and choose Edit SMTP Server List. c. In the outgoing server list window, select the server that you want to configure/verify and see if its entered under the Account Information tab. d. Click the Advanced tab and here you will be able to configure server ports and authentication options. Refer to the table below for the applicable port numbers to use. Click OK to close.

32 e. Back to the main Accounts window, click on Advanced tab for further advanced settings that might be useful. How to update an account using Mac Mail Click on Mail and click Preferences. Select your account on the left pane. Under Account Information, Incoming Mail server must be set to: mail.yourdomain.com** User Name: ( your complete address ) Password: ( your password ) Click the drop down list for Outgoing Mail Server (SMTP) and choose Edit SMTP Server List. Under Account Information, Click Advanced, TLS Certificate : None Set the radio button to Use default ports (25, 465, 587) Use Secure Socket Layer (SSL) must be unchecked If its not letting you remove the check, set the radio button first to Use Custom port and set it to 25. Try it again.

33 Authentication: Password User Name: ( your complete address ) Password: ( your password ) Click OK Back to the main Accounts window, click on Advanced. Use SSL must be unchecked Authentication: Password Leave the rest of the settings as it is. Quit Mac Mail and re launch it. ** If the account is encrypted, use mail.userservices.net for both incoming and outgoing mail servers. back to list How to add an account using an Android device Here are the steps on how to configure on an Android device. 1. Launch client. 2. Enter complete address and the password. Click Next. For advanced configuration, click Manual Setup and configure server settings manually.

34 3. Select IMAP for the Account Type. 4. Enter the Incoming Server settings on the next page. 5. Enter the Outgoing Server settings on the next page.

35 6. Configure Account Options on the subsequent page until finish. How to update an account using an Android device Under Accounts, choose your account by tapping on it. Tap Account Settings and tap your account. Scroll down and tap Incoming settings under Server settings Verify the following settings: Username: Your complete address Password: Your password Server: mail.jeffnet.org Port: 110 (POP) or 143 (IMAP) Security type : None Tap Done. Back to Server Settings, now tap Outgoing settings. Verify the following settings:

36 SMTP Server: mail.jeffnet.org Port: 25 (POP) or 587 (IMAP) Security Type: None Require Sign in is checked Username: Your complete address Password: Your password Tap Done. Launch your application again. back to list How to add an account using an iphone/ipad 1. Tap Settings from the home screen. 2. Scroll down and tap Mail, Contacts, Calendars.

37 3. Tap Add Account to add a new account. If there is an existing account, tap the account that you want to reconfigure. 4. To Add a new account, select the provider. If the provider is not listed, tap Other and then Add Mail Account.

38 5. Provide the required information to complete adding the account. Choose IMAP for the Account Type.

39 6. Enter the required information for the Incoming and Outgoing servers. Once done, hit Save in the top right corner. The device will process the information provided which may take a moment depending on connection speed. 7. By default most ios devices will try to setup all connections with SSL being enabled. If you do not use the correct SSL hostname, you may receive an error. If the error will say Cannot connect using SSL, Do you want to try setting up the account without SSL? Choose Yes. Hitting Yes will force the device to use the non SSL settings. This is fine to use, but might be an issue with sending mail especially if its connected to an ISP that has Port 25 blocked. Just click on Continue.

40 How to update an account using an iphone/ipad Go to Settings > Mail, Contacts, Calendars > Select your account: Name: ( your name ) Address: ( your address ) Description: ( your address ) Incoming mail server Host name: mail.yourdomain.com User name: ( Your complete address ) Password: ( your password ) Outgoing mail server Host name: mail.yourdomain.com User name: ( Your complete address ) Password: ( your password ) Click Save on the upper right. If you ever get this error: "Secure connection failed, The certificate for " @domain.com" may not be valid" Tap Continue. If you ever get this error: Cannot connect using SSL, Do you want to try setting up the account without SSL? Choose Yes. If you get errors in sending mails, follow these steps to verify your outgoing server settings: Go to Settings > Mail, Contacts, Calendars > Select your account > Account name, tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server > Make sure that your account and password is entered. If so, try entering again your username and password. back to list

41 How to add an account using Mozilla Thunderbird 1. Open Thunderbird. 2. Under Accounts, click on from Create a new account. 3. Uncheck the free domain offered and select Skip this and use my existing Input your Name, address and password and then click Continue. It will automatically configure the settings. You can also click on Manual config button to manually input the settings.

42 5. Input the needed server settings to complete the setup. Click Done when finished. How to update an account using Mozilla Thunderbird Open Thunderbird. Click Tools, then Account Settings. or Options > Account Settings Select your account and choose Server Settings Verify the following settings: Server Name: mail.(domain).com** User Name: (must be your complete address) Port: 110 (POP) or 143 (IMAP) Connection security: None Authentication method: Normal password

43 Back to the accounts in the left, scroll down to the bottom and select Outgoing Server (SMTP) Select your address from the list (if you have multiple accounts set) and verify the following settings: Server Name: mail.(domain).com Port: 25 (POP) or 587 (IMAP) User Name: (must be your complete address) Authentication method: Normal password Connection security: None If Username is not the complete address, it must be updated with the To update Username and security settings for Outgoing Server, click Edit button. Quit Thunderbird and re launch it. ** If the account is encrypted, use mail.userservices.net for both incoming and outgoing mail servers. back to list How to add an account using Eudora Mail 1. Start Eudora Mail. If you don t have an existing account, it will display the New Account Wizard window. Click Next and continue to add an account. 2. Select Create a brand new account, then click Next.

44 3. Enter address for the Personality Name. then click Next. 4. Enter your Name. This is the name that other people will see when you send them an . Click Next.

45 5. Enter your complete address. Click Next. 6. Enter your User Name which is the complete address. Click Next. 7. Enter the incoming mail server and select the type of account server to use. POP is supported but IMAP is recommended. Click Next. 8. Enter the outgoing mail server. Put a check on Allow authentication then click Next.

46 9. Click Finish to close the New Account Wizard. Mail Server Port List Account Type Port Incoming Mail POP 3 110, 995(SSL)

47 IMAP 143, 993 (SSL) Outgoing Mail POP 3 25 IMAP 465 (SSL), 587 back to list