Web24 Web Hosting Guide

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1 Web24 Web Hosting Guide Welcome Dear Web24 customer, We would like to thank you for choosing Web24 as your preferred web hosting provider. To make your experience as enjoyable as possible, we have prepared this introductory document to familiarise your with our systems and services. It provides you with some key information to assist you in the setup and administration of your web hosting services. Contents Welcome... 1 Your Web24 Control Panel... 3 How To Access Your Web24 Control Panel... 3 Password Security... 3 Forgot Your Password?... 5 Control Panel Overview... 6 Home... 6 Account... 6 Managing Your Web Hosting Subscription... 7 Before Creating/Uploading Your Site... 8 Quick Start Guide Create Your Site In 5 Steps... 9 How To Upload An Existing Website DNS Records Adding DNS Records Modifying DNS Records Removing DNS records Management How To Create An Address Spam-Filtering Additional Settings For How to Access Your

2 Webmail Setting Up Mail Clients: Resource Usage Purchasing Resources Working With Mysql Databases: Adding A New Database: How To Upload Your Existing Database: Reseller Panel Adding A New Customer Creating A New Subscription Summary... 32

3 Your Web24 Control Panel How To Access Your Web24 Control Panel You can access your Control Panel from any Web Browser such as Google Chrome, Internet Explorer, Safari or Firefox. To log in, please type the following URL into your web browser address bar: Password Security The first thing we recommend you do once you have logged into your control panel is to reset your password: 1. Once you have logged in, click on the Account tab at the top of the page. 2. Under the section Account Management click on Personal Profile. 3. Click on the Edit button.

4 4. Enter the new password in the boxes New password and Retype Password and click on Update. NOTE: Password length should be between 12 and 16 characters. Passwords should contain both lower case and upper case letters. We recommend using a combination of letters, numbers and non-standard characters. If you need help, please use a 3 rd party tool such as https://strongpasswordgenerator.com/ to generate a random password for you.

5 Forgot Your Password? If you have forgotten your password, this can be reset easily by following the steps below: 1. Visit the following link: https://hspc.web24.net.au/cp/login.cgi/act,remind? 2. Enter the address you used to sign-up with Web You will receive a link with an authorization code in your mailbox (don t forget to check your SMAP/Junk Mail Folder). Please copy this link into your browser. It will direct you to a page that will prompt you to enter the new password. Please enter the new password in the New password and Retype the new password boxes and click on Update. 4. Your password is now reset. You will be re-directed to the blank login page. Now re-enter your new credentials. Please use the new password to login.

6 Control Panel Overview Our control panel provides you with a web based interface to manage all aspects of your hosting. This control panel is comprised of three distinctive sections: Home Account Help and Support Home The Home Section is divided into Store and Account. Store The store section allows you to purchase more services such as Domain Registrations, SSL certificates, Additional Resources, Managed Services and change existing hosting plans. Account This section allows you to view billing history, subscriptions, and payment methods. Account The Account tab provides you with access to manage your account information in four sections. They are: Store The store section has options to buy new Domains Names, SSL certificates other services. Billing Management The billing management section provides your account balance and payment settings. It also allows you to view payment history and to download invoices.

7 Account Management The account management tools allow you to manage and change your account contact information and customise your notification settings. Subscriptions The subscriptions section allows you to review all subscription details such as the name of subscription, subscription status, hosting plan and the billing cycle end date. The All My Domains section shows registered domains and their DNS settings. The All My SSL Certificates section shows all Web24 ordered SSL certificates including their private keys and certificate content. If you select the shared hosting plan in this section it will help you review resource allocation and usage under the Configuration tab. Help and Support All Web24 services come with support at no additional cost. To access support, you can either call in or open a support ticket. Details on this process are available here: https:///submit-support-ticket There is also an option available in your control panel called Trouble Tickets available in the Help and Support section. This will allow you to create a support tickets and view any previous tickets. Managing Your Web Hosting Subscription In order to access web hosting from your control panel, the following steps need to be performed: At the top right-hand side of your panel, you will see a drop-down box next to Subscription. Select your web hosting subscription from the drop-down list.

8 Management options for your hosting plan will become available once you have selected your subscription from the drop down menu. Websites & Domains: This is the most used section of your hosting control panel. All website related operations such as viewing website files, changing DNS settings, adding SSL certificates, changing PHP settings etc, can be done using this tab. Statistics: This section will provide useful details of disk space and traffic used.applications: Popular applications such as Wordpress, Joomla, Drupal can be installed using this tab. Files: This will facilitate file operations such as Uploading, removing, copying files and viewing file contents. Note: If you would like to perform large operations such as uploading all website files, please use an FTP client to do so. Mail: This will allow you to perform related operations such as creating addresses, changing mail settings, mailing lists and outgoing mail control. Before Creating/Uploading Your Site 1. Before your website goes live, you will need to have a domain registration. Web24 provides free DNS hosting for all domains registered with Web24. New domain registrations and transfers of existing domains can be requested from the following link below: https:///domain-name-registration/

9 2. If you are moving an existing website, do ensure you have all the relevant website files. You should be able to obtain a copy of the files from your developer or previous hosting provider. We also recommend uploading all website contents first before changing DNS records. Quick Start Guide Create Your Site In 5 Steps To help you on your way, we have provided the following quick start guide for one of the most popular CMS (Content Management System) platforms, WordPress. 1. Login to the Web24 Control Panel. 2. Select your web hosting subscription. 3. Click on the Applications tab at the top. 4. Click on Install in the WordPress section. 5. Specify the location for the installation and click on Install. NOTE: If you would like to have WordPress installed in the root directory, so you can access it like this: (rather than you will need to leave the directory field empty.

10 Congratulations, your website is now setup! How To Upload An Existing Website If you already have an existing website, the website files will need to be uploaded to your Web24 web hosting service. This can be achieved by File Transfer Protocol (FTP) software. FTP is a standard network protocol used to transfer computer files from one host to another host over a network. FileZilla is one such FTP program used to upload your website files. The following links will assist in setting up FileZilla on your machine and using it to upload files. 1. Download FileZilla FTP client using the link below: https://filezilla-project.org/download.php?show_all=1 2. Installation instructions for FileZilla FTP client are provided in the link below: https://wiki.filezilla-project.org/client_installation 3. Once FileZilla is installed on your machine, you can connect to your server by using ftp credentials provided in the Web24 Web Hosting - Welcome Account Information from Web24. DNS Records Prior to adding or modifying DNS records, you will need to ensure that the domain Name Server is pointing to Web24. This can be checked by entering your domain name in the tool below: https://who.is/dns Web24 have the following Name Servers:

11 ns1.web24.net.au ns2.web24.net.au ns3.web24.net.au Note: If your domain does not have the above DNS servers set, you will need to contact your name server provider in order to change the DNS records. Note: Common DNS records such as the A record and MX records are automatically created with your web hosting subscription. Please check if these records are present prior to adding additional records. Caution: Please note that DNS changes are not instant. Any change to records can take up to 24 hours to be propagated. These changes can therefore result in downtime for your sites, and other services. Adding DNS Records If you require additional records, sometimes needed if you are using external mail providers or other third party services, you can create them using the following process: 1. Login to your control panel and select the web hosting subscription. 2. Click on Websites & Domains. 3. Click on your Website name. 4. Click on DNS Settings. 5. Click on the Add Record option to add a new DNS record. Note: Some records have already been created. 6. Choose the type of record.

12 7. To point your website to an IP address you will need to add or modify an A record. Record Type Domain Name IP Address A This is the name that will resolve to the IP address specified below. IP address of the server you would like the record to point to. 8. If you are planning on hosting your externally, you will need to create MX records. Instructions on how to create these records will be available from your mail service provider. Record Type Mail Domain Mail Exchange Server MX You usually do not need to enter any information in this field. This is only required if you want to receive at a subdomain, such as Enter the name of the mail server that will process for your domain.

13 Modifying DNS Records 1. Login to your control panel and select the relevant web hosting subscription. 2. Click on Websites & Domains. 3. Click on your Website name. 4. Click on DNS Settings. 5. Click on the DNS record you would like to modify and edit the records accordingly. 6. Click on OK. Note: Changes to DNS can take up to 24 hours to propagate. Removing DNS records 1. Login to your control panel and select the relevant web hosting subscription. 2. Click on Websites & Domains. 3. Click on your Website name. 4. Click on DNS Settings. 5. Tick the checkbox next to the record you would like to remove 6. Click on the Remove button at the top.

14 Management One of the first steps in setting up your hosting account is to create your address. This is achieved quickly and easily through the use of your Control Panel. How To Create An Address 1. Login to your control panel and select the web hosting subscription. 2. Click on the Mail tab at the top. 3. Click on Create Address. 4. Enter the address, password and confirm password. Your account is now created, and you are presented with additional configuration options. You can leave the default settings as is, or customise them further to suite your purposes. I.e.: Add aliases, enable spam filtering, setup auto-reply s and so on.

15 Spam-Filtering We highly recommend that you consider customising your spam filtering. This can be done using the following steps: 1. Login to your Web24 control panel and select the web hosting subscription. 2. Click on the Mail tab at the top. 3. Select the address. 4. Click on the Spam Filter tab. 5. Tick the box Switch on spam filtering for this address. 6. You have an option of marking spam messages with adding the text message to an incoming mail: ***SPAM*** Note: This will need to be complemented with a rule in your mail client to filter these messages and deliver them to the junk folder. 7. You can delete all spam messages that are detected by the spam filter. Note: By ticking this option it is also possible some legitimate messages get deleted as well. 8. Click on Show Advanced Settings which will open up more options for you.

16 9. You can change the spam filter sensitivity as per requirements. A low value will apply a more stringent spam filter. Note: For a new account we recommend leaving the default value to 7. If you notice you are getting lots of spam s, you can change this to a lower value. 10. The White List box can be used to flag certain addresses so that mail from these addresses are never blocked by spam filtering. 11. The Black List box can be used to add addresses of senders that you wish to block entirely. 12. Click on OK to save the settings. Additional Settings For General o Allows you to modify the account name, password and maximum mailbox size. Forwarding: o This option will forward s to another address of your choice. o Note: Copies of messages will be retained if the mailbox is enabled (You can confirm this in the General section). alias o Allows you to setup additional aliases for a single account. This is useful if you want to have multiple addresses, such as and but only want to manage a single address i.e. Auto-Reply o Setup automatic response messages for out of office or vacation. How to Access Your You can use a web browser such as Google Chrome, Internet Explorer, Mozilla Firefox or a mail client such as Outlook, MacMail to access your .

17 Webmail Using a Web Browser, access the webmail site: webmail.yourdomain.com.au (Replace yourdomain.com.au with your actual domain name) Setting Up Mail Clients: The following articles will provide step-by-step instructions on setting up mail clients for: Microsoft Outlook - https:///setup- -outlook/ iphone Mobile - https:///setting- -account-iphone/ Android Mobile - https:///setup- -android-device/ Resource Usage Your subscription will have a set amount of resource you can consume. This will vary based on the subscription type. You can upgrade your subscription at any time on the Account tab. You can view your resource usage by doing the following: 1. Login to your control panel and select you web hosting subscription. 2. In the tab Websites and Domains you will notice the section Resource Usage at the right-hand side. This will also provide you information on the resource limits assigned to your subscription.

18 3. An immediate glance will provide you with Disk Space and Traffic bandwidth usage. 4. Click on View More Statistics (just below Resource Usage). This will provide a graphical representation of the components that use disk space and traffic in your hosting. Below is an example of the breakdown:

19 5. If you would like to view a historical breakdown of traffic usage, please click on the option Data Transfer Statistic link. 6. The Web Statistics link will display information such as Daily Traffic Usage, Number of Hits per hour, day, Top 30 URLs accessed, Top 5 Countries accessing the site. Purchasing Resources You can purchase more resources by following the steps below: 1. Login to your control panel. 2. Select the Web Hosting Subscription. 3. Click on the Account tab at the top. 4. Click on Buy Resources.

20 5. You can choose the type of resource to purchase and entering a new value in the New Limit box. 6. The next screen will show details of charges associated with obtaining the resource. You can tick the box for I accept all the terms of the User Agreement after reviewing the User Agreement in the link.

21 7. Click on Place Order button. 8. You can choose to pay via Credit Card, Paypal or Offline Payment. Card Payment: You can choose to pay via Credit/Debit card and enter the Card Name, Card Number, Expiration Date and CVV code. Click on Continue.

22 Paypal Payment: Scroll down to the PayPal section and click on Continue. You will be directed to Paypal site. Click on Pay with my PayPal Account and login to your Paypal account. You will be provided further instructions to process this payment. Offline Payment: You can use this option if you would like to pay via Cheque, Bank Deposit or Internet Banking. Your order will be processed once we receive notifications related to your order being placed. Working With Mysql Databases: Adding A New Database: 1. Login to your control panel and select the relevant web hosting subscription. 2. Click on Websites & Domains. 3. Click on Databases at the right side. 4. Click Add New Database. 5. Enter a name for the database.

23 6. Select the database type that you are going to use: MySQL or Microsoft SQL Server. Click OK. 7. To set up database administrator's credentials, click Add New Database User. 8. Provide both the database user name and password that will be used for accessing the contents of the database. 9. Click OK. How To Upload Your Existing Database: Please ensure you have a copy of the MySQL database in the.sql or.zip format prior to proceeding with these steps: Note: Maximum file size that can be uploaded is 50MB. 1. Login to your control panel and select the relevant web hosting subscription. 2. Click on Websites & Domains. 3. Click on Databases at the right side. 4. Click Add New Database. 5. Enter a name for the database. 6. Select the database type that you are going to use: MySQL or Microsoft SQL Server. Click OK. 7. To set up database administrator's credentials, click Add New Database User. 8. Type a user name and a password that will be used for accessing the contents of the database. 9. Click OK. 10. Click WebAdmin in the Tools group. An interface to phpmyadmin database management tool will open in a separate browser window. 11. Click on the Import button at the top.

24 12. Click on Choose File and select the location of your mysql database file. 13. Click on Go. Reseller Panel Adding A New Customer As a reseller it is possible you have more than one client and you may need to cater to different customer requirements. Prior to creating a webspace for your customers, please follow the steps below to create a customer in Plesk. 1. Login to your control panel and select the relevant reseller hosting subscription. 2. Click on Customers tab at the top. 3. Enter Contact Details for the customer (Contact Name and Address are required fields)

25 4. Scroll down to the section Access to Plesk. The username and password defined in this section will allow your customers to access their individual plesk panel to manage their own sites and subscriptions. Enter a username and password for your customer to access their control panel. Note: Your customers can access their control panel by using a Web browser and entering: https://serveripaddress:8443 and entering the username and password you are specifying here. The serverip address is provided to you in the Web24 Web Hosting - Welcome Account Information from Web Scroll down to the section Subscription. Untick the box Create subscription for the customer (This will be covered in the next sections). 6. Click on OK

26 Creating A New Subscription In order to creating a hosting space for your customer website, you will need to create a Subscription. The following steps will guide you on creating a new subscription: 1. Login to your control panel and select the relevant reseller hosting subscription. 2. Click on Customers tab. 3. Select the customer you would like to add the subscription for. 4. Click on Add New Subscription. 5. Enter the domain name. 6. Enter username and password for the site. This will be used as an ftp user for the site. 7. Repeat the password and click on OK.

27 8. There are several customizable parameters in this screen. Below is a summary of the most frequently used options: Resources: This tab allows resellers to set specific resource usage limits for their client subscriptions and ensure that they get notified when any of their customers are exceeding the resource limits.

28 Overuse is not allowed: This disallows overuse of resources and the subscription gets suspended if the resource usage exceeds the values. Overuse of disk space and traffic is allowed (Most popular): This setting allows overuse of disk space and also has an option of notifying the reseller by in cases of overuse. Overuse is allowed: This setting allows overuse of all resources and is usually not recommended.

29 Resource Limits: The most important resources used by any subscription are Disk Space and Traffic. You can set limits for both these as well as additional resources such as Number of Mailboxes, Mailbox Size, Number of MySQL Databases etc.

30 Permissions: From this tab, you can choose specific services that are available to your customers. This includes DNS Zone Management, Domains Management, Subdomains Management, Ability to change mail settings, Spam filter Management, Antivirus Management, Access to WordPress Toolkit.

31 Hosting Parameters: This section allows you to choose status of websites if the subscription is suspended. Websites belonging to a subscription can be Disabled, Suspended (503 HTTP code will be displayed) or Active. PHP Settings: This tab will assist in customizing PHP values such as memory_limit, upload_max_filesize etc.

32 Applications You can choose which applications are available for the customer subscription you are creating. Most popular ones are Wordpress, Joomla and Drupal. Summary This document provides an overview of how to navigate across your Web Hosting Control Panel. If you require any further assistance or assistance on a specific topic please contact us on or alternatively submit a support ticket.

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