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1 Welcome to our hosting services, we have created the following documents to help you get up and running as quickly as possible. If at any stage you encounter difficulties, you are welcome to send a help ticket to SETTING UP YOUR NEW ACCOUNT... 2 Step 1: SETTING UP AN ADDRESS ON THE SERVER... 2 Step 2: SETTING CREATE AN ACCOUNT ON YOUR PC... 6 Microsoft Outlook Express... 6 Microsoft Outlook Other Clients - QUICK SETTINGS Forgotten Passwords Domain Central Hosting - Page 1

2 SETTING UP YOUR NEW ACCOUNT Setting up a new address is a two-step process. Step 1: Step 2: Set up the address on the server Create an account on your PC using a third party client such as Microsoft Outlook or Outlook Express Step 1: SETTING UP AN ADDRESS ON THE SERVER a) Login to your hosting control panel at: b) Next, enter your USERNAME login and PASSWORD. c) Finally, click the LOGIN button. Image 1.1 You will now be logged into the Hosting Admin panel (Image 1.3). If you are having difficulties remembering your password, you can retrieve the information by clicking on the LOST PASSWORD icon. If problems persist please sent a help ticket to Domain Central Hosting - Page 2

3 d) Click on the icon (Image 1.2) to add addresses to your account. This will log you into the Mail Manager interface (Image 1.3). Image 1.3 e) On the Mail Manager interface (Image 1.4), any existing addresses will be displayed. By default, your account will be setup with the following accounts: and f) To add a new address, click the New link (Image 1.4) Domain Central Hosting - Page 3

4 Image 1.4 g) On the Add new page (Image 1.5), enter the username into the text box at the top of the page. The name or word you enter here will appear before symbol for your address. NB: You can only enter alphanumeric characters or the dash - and underscore _ characters. It is not possible to include spaces. Image 1.5 h) Catch All: If this option is checked, all mail sent to non existent addresses at this domain will be forwarded to this specific address. (This is not recommended, as i may increase SPAM reaching you.) i) Check the MAILBOX option box, and enter a Password for the new address account. j) Scroll down to the bottom of the page and click Submit. You will be taken back to the Mail Manager interface (Image 1.6) where a notification will be displayed at the top of the screen informing you that the address has been added successfully Domain Central Hosting - Page 4

5 The new address will be displayed alongside the other existing addresses. (see Image 1.6) Image 1.6 Congratulations, you have successfully added a new address to your hosting plan with Domain Central. Below are some other account options that may interest you. Further Mail Options Mail Forward: This option forwards all mail from the new address to other existing address at different domain names. Mail Alias: Forwards all mail sent to the new alias address to another address at the same domain name. Autoresponder: Automatically sends a customised response to all incoming mail at that address. This is most commonly used when you don t have access to your domain for a period, e.g. vacations, meetings Domain Central Hosting - Page 5

6 Step 2: SETTING CREATE AN ACCOUNT ON YOUR PC Next, you need to setup your account on your own computer so that you can retrieve, create and send s. There are many clients that you can use to do this, and each one has a different interface and procedure. We do not offer third party software support, for this you will need to contact the software vendor if there are any problems. We have however created this support document for the most popular clients used - namely Microsoft s Outlook and Outlook Express. Our support desk is also trained to be familiar with most clients available in the market. Although we don t offer support for another company s software, we are able to help with most configuration questions. (Fees May Apply) NB: There are many different versions of the software, screens and procedures may vary slightly. Microsoft Outlook Express a) In Microsoft Outlook Express, select Tools > Accounts... (Image 2.1) Image 2.1 b) On the next screen, click Add and then select Mail... (Image 2.2) The Internet Connection Wizard will start... Image Domain Central Hosting - Page 6

7 c) Enter the name in the Display Name field and click Next> (Image 2.3) Image 2.3 d) Enter your Address and click Next > to proceed. (Image 2.4) e) Now, select POP3 from the drop-down box as the incoming server. Enter the Incoming Mail and Outgoing Mail details. (Image 2.5) Image 2.4 Image Domain Central Hosting - Page 7

8 NB: Your Incoming mail server will be mail.yourdomain.com.au e.g. mail.domaincentral.com.au. Your Outgoing mail server will be that of your ISP's. So for example if you use Bigpond to connect to the Internet you will use their Outgoing Mail Server to send s. e.g. mail.bigpond.com. If you are not sure of this setting, you will need to contact your ISP provider. Click Next> to proceed. f) Enter your full address in the Account Name field. In the mailbox password in the Password field. (Image 2.6) NB: This is the password you assigned to your account on the server in Step 1, g. Image 2.6 Check the Remember Password box to avoid entering your password every time you login the your mail account. NB: Do not check the option to Log on using Secure Password Authentication (SPA). Click Next> to proceed Domain Central Hosting - Page 8

9 g) On the page that shows, click Finish to save the settings (Image 2.7) and return back to the list of accounts. Image 2.7 Now that Outlook Express is configured, you can send and receive s from your computer. NB: If you want this to be your default account in Outlook Express, select the Tools menu, then Accounts. Click on the Mail tab. Select the account you wish to be your default account and click the Set as Default button. The word default will appear next to the account type. Click Close Domain Central Hosting - Page 9

10 Microsoft Outlook a) In Microsoft Outlook, select Tools > Accounts. (Image 2.8) Image 2.8 b) Next, in the Accounts Wizard window, select Add a new account and click Next >.(Image 2.9) Image Domain Central Hosting - Page 10

11 c) Select POP3 and click Next> (Image 2.10) Image 2.10 d) On the Internet Settings (POP3) window, enter your information as follows: Fields Details Your Name: Enter your first and last name. Address: Enter your address. User Name: Enter your full address, again. Image 2.11 Password: Enter the password you set up for your account. NB: This is the password you assigned to your account in Step 1 g. Incoming mail server (POP3): Enter mail.yourdomain.com.au e.g. mail.domaincentral.com.au. Outgoing mail server (SMTP): Enter your ISP's Outgoing Mail server. e.g. mail.bigpond.com. If you are not sure of this setting, you will need to contact your ISP. NB: Before you take the next step, you can click the Test Account Settings button to ensure you have entered the correct information Domain Central Hosting - Page 11

12 e) Click Next >. f) Click Finish Image 2.12 Now that Outlook is configured, you can send and receive s. NB: If you want this to be your default account in Outlook, select the Tools menu, then E- mail Accounts. Select View or change existing accounts then click Next. Select the account you wish to be your default account and click the Set as Default button. The word (default) will appear next to the account type. Click Finish Domain Central Hosting - Page 12

13 Other Clients - QUICK SETTINGS To set up an account in another mail client you will need the following information. Fields Details Your Name: Enter your first and last name. Address: Enter your address. User Name: Enter your full address, again. Password: Enter the password you set up for your account. NB: This is the password you assigned to your account in Step 1 g. Incoming mail server (POP3): Enter mail.yourdomain.com.au e.g. mail.domaincentral.com.au. Outgoing mail server (SMTP): Enter your ISP's Outgoing Mail server. e.g. mail.bigpond.com. If you are not sure of this setting, you will need to contact your ISP. Forgotten Passwords If you have forgotten your account password you will need to re-set it at the server. You do this by going to your hosting control panel and accessing the address option. Go to your hosting control panel (Image 1.1 ) at: Enter your Username and Password at the top of the page and Click Login. Click on the link to access your account. On the Mail Manager page (Image 1.4), the existing addresses will be displayed. Click on the address hyperlink to access the details. In the password text box, enter a new password for your , then confirm password. Scroll to the bottom of the page and click Submit Domain Central Hosting - Page 13

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