Parallels Panel. Parallels Small Business Panel 10.2: User's Guide. Revision 1.0

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1 Parallels Panel Parallels Small Business Panel 10.2: User's Guide Revision 1.0

2 Copyright Notice ISBN: N/A Parallels 660 SW 39 th Street Suite 205 Renton, Washington USA Phone: +1 (425) Fax: +1 (425) Copyright , Parallels, Inc. All rights reserved Distribution of this work or derivative of this work in any form is prohibited unless prior written permission is obtained from the copyright holder. Patented technology protected by U.S.Patents 7,328,225; 7,325,017; 7,293,033; 7,099,948; 7,076,633. Patents pending in the U.S. Product and service names mentioned herein are the trademarks of their respective owners.

3 Contents Preface 4 Typographical Conventions... 4 Feedback... 5 Becoming Familiar with Parallels Small Business Panel 6 Changing Your Password and Setting Up Options 7 Viewing the Contact Information of Other Users 8 Accessing Applications and Services 9 Using File Sharing to Share and Access Files 10 Connecting Web Folders to Your Computer File System Microsoft Windows Systems Linux Systems Mac OS Understanding the Panel File Manager Sharing Files with Other Users Within the Organization Uploading Your Files to a Private Directory on the Server Transferring Large Files that Cannot Be Sent by Using Services 31 Setting Up Microsoft Office Outlook Setting Up Microsoft Outlook Express Setting Up Mozilla Thunderbird Setting Up Apple Mail... 45

4 4 Preface Preface In this section: Typographical Conventions... 4 Feedback... 5 Typographical Conventions Before you start using this guide, it is important to understand the documentation conventions used in it. The following kinds of formatting in the text identify special information. Formatting convention Type of Information Example Special Bold Items you must select, such as menu options, command buttons, or items in a list. Go to the System tab. Italics Monospace Titles of chapters, sections, and subsections. Used to emphasize the importance of a point, to introduce a term or to designate a command line placeholder, which is to be replaced with a real name or value. The names of commands, files, and directories. Read the Basic Administration chapter. The system supports the so called wildcard character search. The license file is located in the ses directory.

5 Preface 5 Formatting convention Type of Information Example Preformatted On-screen computer # ls al /files output in your commandline sessions; source code total in XML, C++, or other programming languages. Preformatted Bold CAPITALS KEY+KEY What you type, contrasted with on-screen computer output. Names of keys on the keyboard. Key combinations for which the user must press and hold down one key and then press another. # cd /root/rpms/php SHIFT, CTRL, ALT CTRL+P, ALT+F4 Feedback If you have found an error in this guide, or if you have suggestions or ideas on how to improve this guide, please send your feedback using the online form at Please include in your report the guide's title, chapter and section titles, and the fragment of text in which you have found an error.

6 C HAPTER 1 Becoming Familiar with Parallels Small Business Panel To log in to Parallels Small Business Panel: 1. Open your Web browser and type the Internet address provided by your system administrator. For example: https:// :8443 or https://example.com: If your browser alerts that the website's identity could not be verified, or that the website uses an SSL certificate issued by an unknown certification authority, and you are sure that you typed the right Internet address, then do not worry: It means that the default self-signed SSL certificate is used on the server to secure the communication channel. Click through the SSL warnings. 3. Type your username and password and click Log in. Your Parallels Small Business Panel (hereinafter referred to as the Panel) provides shortcuts that enable you to perform operations and access applications and services deployed in your company's information system. The shortcuts for available operations are grouped under tabs located in the top navigation area: My Services tab. This is where you can access the applications installed on the server, webmail, file management functions, and view the contact information of other users registered in the system. Users tab. This is where you can view contact information of other users registered in the system. Files tab. This is where you can upload files to the server and share them with other users registered in the system. My profile icon. This is where you can view your own contact information, set up mail forwarding, and automatic reply to incoming mail. Log out icon. This ends your session in the Panel. Help icon. This opens a context-sensitive online help reference. Note: If additional privileges were assigned to your account by your systems administrator or manager, then additional buttons and screens will be available in your Panel. To learn about these additional features, refer to Parallels Small Business Panel: Administrator's Guide.

7 C HAPTER 2 Changing Your Password and Setting Up Options To change your password: 1. Click My profile in the top navigation area. 2. On the General tab, type the new username or password and confirm the new password. 3. Click OK. In your account settings, you can also set up: Forwarding of all mail coming to your address hosted in the system to an external address. Automatic reply to all coming to your mailbox hosted in the system. This can be used for sending an automatic message acknowledging reception of mail, or an "out of office" or "on vacation" notice. If you want to set up forwarding of all that comes to your mailbox: 1. Click the My profile icon at the top of the screen. 2. Click the Mail Forwarding tab. 3. Select the Activate forwarding check box. 4. Type an address to which copies of all incoming messages will be forwarded. Note that when mail forwarding is switched on, the original messages that come to your mailbox hosted in the system are not deleted. For this reason, be sure to clean up your both mailboxes from time to time. 5. Click OK. If you want to set up an automatic reply for your mailbox hosted on the server: 1. Click the My profile icon at the top of the screen. 2. Click the Mail Auto-Reply tab. 3. Select the Activate auto-reply check box. 4. Type the message subject and message text. 5. Click OK.

8 C HAPTER 3 Viewing the Contact Information of Other Users To view the contact information of another user registered in the system: 1. Click the Users tab. All users registered in the system are shown in a list. 2. Do any of the following: To find a user by name or address, type the name or address into the corresponding input boxes and click Search. To view the user's contact information, click the user's name in the list. To send an message to the user, click the user's address in the E- mail address column.

9 C HAPTER 4 Accessing Applications and Services To access applications and services: 1. Click the My Services tab. Shortcuts for access to available services and applications are shown. 2. Click a shortcut to open the application you need. My opens a webmail program for your mailbox. This shortcut is present only if you have an address served by the Panel. My Files opens a file manager that you can use for sharing files with other users and viewing files shared by others. Employees shows contact information for other users registered in the Panel.

10 C HAPTER 5 Using File Sharing to Share and Access Files If file and folder sharing is enabled on the server, then you can perform the following tasks: Share files with other users within your organization for collaboration purposes. Place files to a private secured directory on the server for backup purposes, or to be able to access them over the Internet. Transfer files that are too large to be sent by upload files to the server, generate a secret link, and send the link to the intended recipients so that they could download them from the server. Access shared files and work with them: Through a Web browser, using the Panel File Manager. Connect the folder on the server to your computer's operating system as a Web Folder, and work as if the files are located on your computer. In this chapter: Connecting Web Folders to Your Computer File System Understanding the Panel File Manager Sharing Files with Other Users Within the Organization Uploading Your Files to a Private Directory on the Server Transferring Large Files that Cannot Be Sent by Connecting Web Folders to Your Computer File System Connecting Web Folders to your computer file system is useful if you work with the files frequently because a connected Web Folder acts and feels just like any other folder in your file system. In this section: Microsoft Windows Systems Linux Systems Mac OS... 26

11 Using File Sharing to Share and Access Files 11 Microsoft Windows Systems To connect a Web Folder to your computer running Microsoft Windows XP: 1. Right-click the Start menu button, and select Explore. 2. In the Tools menu, select Map Network Drive. 3. Select the drive letter that will be assigned to the network drive and click Sign up for online storage or connect to a network server.

12 12 Using File Sharing to Share and Access Files 4. Click Next. 5. Make sure that the Choose another network location option is selected and click Next.

13 Using File Sharing to Share and Access Files Go to Parallels Small Business Panel and find out the address of the required Web Folder. Log in to the Panel, go to Files, find and enter the required folder and click the icon in the upper right corner of File Manager. The link to the current Web Folder will be shown in the opened window. Click the Copy Link to Clipboard button.

14 14 Using File Sharing to Share and Access Files 7. Return to the Add Network Place Wizard, specify the full URL to the required Web Folder and click Next. 8. In the window that opens, specify the username and password that you use for logging in to the Panel. Select the Remember my password check box and click OK.

15 Using File Sharing to Share and Access Files Specify a name that you want to designate for this Web Folder in your operating system and click Next.

16 16 Using File Sharing to Share and Access Files 10. Click Finish. Now, every time you start your computer, this Web Folder will show in your Windows Explorer, under My Network Places. Note for users of Microsoft Windows operating systems: If you experience problems with connecting to a Web Folder, make sure you have installed all available operating system updates and service packs. If you are using a 32-bit version of Windows XP, Windows Vista, or Windows 2003 Server, then also install the hotfix available at To connect a Web Folder to your computer running Microsoft Windows Vista: 1. Click the Start menu button, and select Computer. 2. Click Map Network Drive. 3. Select the drive letter that will be assigned to the network drive and click Connect to a Web site that you can use to store your documents and pictures.

17 Using File Sharing to Share and Access Files Click Next. 5. Make sure that Choose a custom network location option is selected and click Next.

18 18 Using File Sharing to Share and Access Files 6. Go to the Panel and find out the address of the required Web Folder. Log in to the Panel, go to Files, find and enter the required folder and click the icon in the upper right corner of File Manager. The link to the current Web Folder will be shown in the opened window. Click the Copy Link to Clipboard button.

19 Using File Sharing to Share and Access Files Return to the Add Network Location Wizard, specify the full URL to the required Web Folder and click Next.

20 20 Using File Sharing to Share and Access Files 8. In the window that opens, specify the username and password that you use for logging in to the Panel. Select the Remember my password check box and click OK.

21 Using File Sharing to Share and Access Files Specify a name that you want to designate for this Web Folder in your operating system and click Next.

22 22 Using File Sharing to Share and Access Files 10. Click Finish. Now, every time you start your computer, this Web Folder will show in your Windows Explorer, under Network Locations. To connect a Web Folder to your computer running Microsoft Windows 7: 1. Go to the Panel and find out the address of the required Web Folder. Log in to the Panel, go to Files, find and enter the required folder and click the icon in the upper right corner of File Manager. The link to the current Web Folder will be shown in the opened window. Click the Copy Link to Clipboard button.

23 Using File Sharing to Share and Access Files On your computer, click the Start menu button, and select Computer. 3. Click Map Network Drive.

24 24 Using File Sharing to Share and Access Files 4. In the Map Network Drive dialog, select the network drive letter and paste the Web Folder's address from the clipboard. 5. Click Finish. Now, every time you start your computer, this Web Folder will show in your Windows Explorer, under Network Locations.

25 Using File Sharing to Share and Access Files 25 Linux Systems To connect a Web Folder as a network drive to your Linux-based computer using GNOME Nautilus file manager: 1. Open the file browser. 2. In the File menu, select Connect to Server. 3. From the Service type menu, select either WebDAV (HTTP) or Secure WebDAV (HTTPS). To find out which option you need, ask your systems administrator. 4. In the Server field, type the host name or IP address of your server. 5. In the Folder field, type the path to your shared folder. To learn the location of your Web Folder, log in to the Panel, go to Files, find and enter the required folder and click the icon in the upper right corner of File Manager. The link to current Web Folder will be shown in the opened window. 6. Click Connect. 7. The shortcut to the file share will be added to the Places pane. Click this shortcut. 8. Specify the username and password that you use for logging in to the Panel. 9. Select the option Remember password forever so that you would not have to type it every time you connect to the server. 10. Click Connect. To connect to a Web Folder using KDE Konqueror file manager: 1. Open Konqueror, and type the address of the shared folder in the address bar. Use webdav or webdavs as the protocol, instead of http or https. To learn the location of your Web Folder, log in to the Panel, go to Files, find and enter the required folder and click the icon in the upper right corner of File Manager. The link to the current Web Folder will be shown in the opened window. 2. Specify the username and password that you use for logging in to the Panel.

26 26 Using File Sharing to Share and Access Files Mac OS To connect a Web Folder as a network drive to your Mac OS X-based computer: 1. Open Finder. 2. Select the Connect to Server... option under the Go menu, or use a keyboard shortcut [cmd]+[k]. 3. Specify the location of your shared folder in the Server Address field. To learn the location of your Web Folder, log in to the Panel, go to Files, find and enter the required folder and click the icon in the upper right corner of File Manager. The link to the current Web Folder will be shown in the opened window. 4. (Optional) Click the + sign next to the address to remember the location of this Web Folder. The Web Folder link will be added to the Favorite Servers, and the next time you need to connect it, you will only have to click it in the list. 5. Click Connect. 6. Specify the username and password that you use for logging in to the Panel. 7. Select the option Remember this password in my keychain so that you would not have to type it every time you connect to the server. 8. Click OK. If you use SSL, you might receive an alert that the SSL certificate on the server is invalid. In such a case, just click through the SSL warning. After the network drive is mounted, a shortcut to it will be placed on your desktop. To make the Web Folder get connected automatically as you log in to your Mac: 1. Open System Preferences, and select Accounts. 2. Select your user account and then click the Login Items tab. 3. Select the network drive shortcut on your desktop and drag it to the Login Items window (in System Preferences > Accounts). 4. If you do not want the mounted drive to automatically open in Finder every time you start your Mac, select the corresponding Hide check box. 5. Click OK.

27 Using File Sharing to Share and Access Files 27 Understanding the Panel File Manager Note: When accessing files from the Panel File Manager, you will have to enter your Panel username and password. If you address to these files frequently, we recommend that you connect Web Folders to your computer file system (on page 10). Left Area Upload Files. This starts a wizard that allows you to upload files and directories to the server. Personal Files. This takes you to the private directory where you can place files that only you can access. If you need to use the storage space on the server for backup purposes, or if you need to access files over the Internet, place your files into this directory. For more information, refer to the section Uploading Your Files to a Private Directory on the Server (on page 29). Shared Files. This takes you to the shared (or common) directory where you should place files that must be available to other users within your organization. When you need to collaborate with other employees, place files into this directory. For more information, refer to the section Sharing Files with Other Users Within the Organization (on page 28). Right Area The right area shows a list of files and directories located in the currently selected directory, and a toolbar with the following items: Share. Select files in any directory and click this to move the files to the Shared Folder. This will make them accessible to all the Panel users. Link. Select files in any directory and click this to send an message notifying users of files location, so that the users could download them. Delete. Select files and click this to permanently remove them. More. This menu provides access to the following operations: Create new folder, copy or move files and folders. The icon (Link to this Folder). Click this to view or copy to clipboard the Internet address of the current folder.

28 28 Using File Sharing to Share and Access Files Sharing Files with Other Users Within the Organization To share files with other users within the organization: 1. Go to the Files tab and select the files that you want to share: a. If you have to upload new files to the Panel:Go to Shared Files in the left navigation area and click Upload Files. b. Click Browse and select the files you need. c. Select the location inside the Shared Files folder where you want to upload files. If you want to share the files from your Personal Files folder: d. Under the Files tab go to Personal Files in the left navigation area and browse to the directory where required files are located. e. Select the required files and click Share. f. Select the location inside the Shared Files folder where you want to upload files. 2. If you want to send an notice with links to shared files, select the check box Send with links to uploaded files upon completion, and click Next. Otherwise, click Upload without selecting this check box. If you chose to send an notice, you will have to do the following on the next screen: a. Select whether authorization in the Panel should be required for accessing the files and whether those who have the links to files should be able to modify them. b. If you selected the linked files to be accessible for everyone, select the link expiration period. After this period has elapsed, the links will be no longer valid. c. Select user accounts in the Panel who should receive the notice and type addresses of other notice recipients. d. Specify subject and body. Note that links to files will be inserted automatically in place of <- [LINKS WILL BE INSERTED HERE - DO NOT REMOVE] -> text. 3. Click OK. Now the files are uploaded to the directory called shared, and all the Panel users will be able to view, modify, and delete them.

29 Using File Sharing to Share and Access Files 29 Uploading Your Files to a Private Directory on the Server You can use private folders on the server to: Store backup copies of your files. Access files in your private directory over the Internet. To upload your files to the private directory through File Manager: 1. Go to the Files tab and click Personal Files in the left navigation area. 2. Click Upload Files. 3. Click Browse to select the files you need. 4. Select the folder where you want to upload files. 5. If you want to send an notice with links to the uploaded files, select the check box Send with links to uploaded files upon completion, and click Next. Otherwise, click Upload without selecting this check box. If you chose to send an notice, you will have to do the following on the next screen: a. Select the link expiration period. After this period has elapsed, the links will be no longer valid. If you want to make the link permanent, so that it will not expire, select the option never. b. Select user accounts in the Panel who should receive the notice and type addresses of other notice recipients. c. Specify subject and body. Note that links to files will be inserted automatically in place of <- [LINKS WILL BE INSERTED HERE - DO NOT REMOVE] -> text. 6. Click OK. Now the files are uploaded to the directory called private/username, and only you, the owner of this directory will be able to view, download, modify, and delete these files.

30 30 Using File Sharing to Share and Access Files Transferring Large Files that Cannot Be Sent by If you need to send someone a file that is too large to be sent by 1. Upload the file to the server, or select the file, if it has already been uploaded to the server: a. If you have to upload new files to the Panel:Click the Files tab, and click the Upload Files icon. b. Select the folder where you want to upload files, for example, Personal Files > username. c. Click Browse and select the files you want to send. d. Select the check box Send with links to published files upon completion and click Next. If files are already uploaded to the Panel: e. Go to Files tab and browse to the directory where required files are located. f. Select the required files and click Link. 2. If you have chosen to send a file from locations other than your private directory (Personal Folder), then also select whether authorization in the Panel should be required for accessing the files and whether those who have the links to files should be able to modify them. 3. Select the link expiration period. After this period has elapsed, the links will no longer be valid. 4. Select user accounts in the Panel who should receive the notice and type addresses of other notice recipients. 5. Specify subject and body. Note that links to files will be inserted automatically in place of <- [LINKS WILL BE INSERTED HERE - DO NOT REMOVE] -> text. 6. Click OK. The links to files will be sent to the intended recipients, and they will be able to download the files.

31 C HAPTER 6 Using Services If your account is hosted with the Panel, then you can do the following: Work with your mailbox using the webmail program, or a mail client program installed on your computer. Set up forwarding service that will send copies of all incoming messages to another address. Set up automatic response service, which will send a predefined message in reply to any incoming message. This is useful for sending "out of office" or "on vacation" notices when you are away. To access webmail, do any of the following: In a Web browser, visit the URL webmail.example.com, where example.com is the Internet address of your website. When prompted, specify your full address as the username (for example, and specify the password that you use for logging in to the Panel. When logged in to the Panel, click the My Services tab, and then click the My Mail shortcut. Note: If webmail does not open, make sure you do not run banner removal software (such as Anti-banner feature in Kaspersky Internet Security) or pop-up windows blocking software on your computer. To set up forwarding for your address: 1. Click My profile in the top navigation area. 2. Click the Mail Forwarding tab. 3. Do any of the following: To switch on mail forwarding, select the Activate forwarding check box, type an e- mail address to which will be forwarded, and click OK. To switch off mail forwarding, clear the Activate forwarding check box, and click OK. To set up automatic reply for your address: 1. Click My profile in the top navigation area. 2. Click the Mail Auto-Reply tab. 3. Do any of the following: To switch on automatic reply, select the Activate auto-reply check box, type the message subject and text, and click OK.

32 32 Using Services To switch off automatic reply, clear the Activate auto-reply check box, and click OK. To improve accuracy of spam detection, if SpamAssassin spam filtering is enabled on the server: 1. Access your mailbox with webmail or a mail client program on your computer. 2. Review the messages in your Inbox folder. Move all spam messages to the Spam folder. This will make the SpamAssassin spam filter recognize spam more efficiently. In this chapter: Setting Up Microsoft Office Outlook Setting Up Microsoft Outlook Express Setting Up Mozilla Thunderbird Setting Up Apple Mail... 45

33 Using Services 33 Setting Up Microsoft Office Outlook 2007 To set up Microsoft Office Outlook 2007: 1. Open Microsoft Office Outlook. 2. Go to Tools > Account Settings. 3. On the tab, click New. 4. Leave the option Microsoft Exchange, POP3, IMAP, or HTTP selected. Click Next.

34 34 Using Services 5. Select the check box Manually configure server settings or additional server types. Click Next. 6. Select the Internet option and click Next.

35 Using Services Specify the following: Your name. Your address. Account type. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on messages you receive, if SpamAssassin is enabled on the server. Incoming mail server. Type your domain name. For example, example.com. Outgoing mail server. Type your domain name. For example, example.com. Username for logging in to the mailbox. Specify your full address. Password for logging in to the mailbox. Most likely, this password coincides with the password you use for logging in to the Panel. 8. Click Next. 9. Click Finish.

36 36 Using Services Setting Up Microsoft Outlook Express 6 The instructions provided in this section were verified against Microsoft Outlook Express 6. They might not work with earlier or later versions of Microsoft Outlook Express. To set up Microsoft Outlook Express: 1. Open Microsoft Outlook Express. 2. Go to Tools > Accounts. 3. Click the Add button and select the Mail item. 4. Enter your name as you want it to appear in any messages you send, and click Next.

37 5. Type your address, and click Next. Using Services 37

38 38 Using Services 6. Specify the following settings: Protocol of your incoming mail server. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on e- mail messages you receive, if SpamAssassin is enabled on the server. Incoming mail server. Specify your website's Internet address. Outgoing mail server. Specify your website's Internet address.

39 Using Services Click Next. 8. Specify the following: Your account name. Type your address in the Account name box. Your password. Most likely, this password coincides with the password you use for logging in to the Panel. Remember password check box. Leave it selected if you do not want to be prompted to enter password each time your program connects to the mail server to check for new mail, and click Next. 9. To complete setting up your program, click Finish.

40 40 Using Services Setting Up Mozilla Thunderbird The instructions provided in this section were verified against Mozilla Thunderbird 2. They might not work with earlier or later versions of Mozilla Thunderbird. To set up Mozilla Thunderbird: 1. Open Mozilla Thunderbird. 2. Go to Tools > Account Settings. 3. Click Add Account. The Account Wizard opens. 4. Leave the account option selected, and click Next.

41 Using Services Specify the following: Your name, as you want it to appear in any messages you send. Your address.

42 42 Using Services 6. Click Next. 7. Specify the following: Protocol of your incoming mail server. If you want to keep copies of messages on the server, select the IMAP option. If you do not want to keep any messages on the server, select the POP3 option. Selecting IMAP will also allow you to train the SpamAssassin spam filter on e- mail messages you receive, if SpamAssassin is enabled on the server. Incoming server address. Specify your website's Internet address. Outgoing server address. Specify your website's Internet address.

43 Using Services Click Next. 9. In the Incoming User Name box, specify your full address.

44 44 Using Services 10. Click Next. 11. Enter the name by which you would like to refer to this account (for example, Work Account) and click Next. 12. Verify that the information you entered is correct, and click Finish. 13. Click OK to close the Account Settings wizard.

45 Using Services 45 Setting Up Apple Mail The instructions provided in this section were verified against Apple Mail 3.6 (Leopard). They might not work with earlier or later versions of Apple Mail. To set up Apple Mail: 1. Run Apple Mail. If you run it for the first time and do not have any mail accounts configured in it, skip the next step: Apple Mail will take you directly to creating one. 2. Open the Adding Mail Account wizard: a. Click Mail > Preferences... b. Select the Accounts tab. c. Click the + button at the bottom left corner. 3. Enter the account information: Your full name Your full address The password you use to log in to the Panel.

46 46 Using Services 4. Click Continue. 5. Fill in the following incoming mail server information: Account Type: select whether you want to use IMAP or POP protocol. We recommend selecting IMAP if you use SpamAssassin as a spam filtering solution: IMAP account is a requirement for SpamAssassin learning which messages are spam and which are not. Incoming Mail Server: type in the name of domain which serves your mail (which follows sign in your address). User Name: enter your full address. Password: leave it auto-completed (Apple Mail takes it from the previous step).

47 Using Services Click Continue. 7. (Optional) Specify the incoming mail security options: a. Select the Use Secure Sockets Layer (SSL) check box. b. Select the authentication method. Keep the default method if you are not sure which to select. Apple Mail displays this setup screen only if a mail server bundled with Parallels Small Business Panel supports SSL for the selected account type (POP or IMAP).

48 48 Using Services 8. Click Continue. 9. Fill in the following outgoing mail server information: Outgoing Mail Server: type in the name of domain which serves your mail (which follows sign in your address). Use only this server: selected. Use Authentication: selected. User Name: enter your full address. Password: leave it auto-completed (Apple Mail takes it from the previous step).

49 Using Services Click Continue. Apple Mail displays overall description of the mail account that is going to be created. 11. Select the Take account online check box and click Create.

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