OPS Data Quick Start Guide

Transcription

1 OPS Data Quick Start Guide OPS Data Features Guide Revision: October, 2014 Technical Support (24/7) - (334)

2 Quick Start Guide OPS Data: Beginning today, you have access to the fastest Internet in the nation. And it s always fast for both downloading and uploading data. This guide answers some frequently asked questions about how to get the most out of your home Internet service. If you find that you need help with your service, we make it easy to get in touch with the technicians in our Customer Service department. For OPS Customer Service, please call (334) Office Hours are Monday through Friday, 8 am until 5 pm. For Technical Support line, 24/7/365, please call (334) We encourage anyone with video, voice or data issues to call this number for immediate assistance. 1

3 NECESSARY EQUIPMENT AND SOFTWARE Equipment: Although no special equipment is needed for OPS Internet access, you will need a wireless router if you want to use OPS Internet at different locations within your home. OPS Fiber Optics highly recommends securing your network if you use a wireless router. Supported Browsers: OPS Fiber Optics is compatible with all web browsers. Some examples are Microsoft Internet Explorer, Mozilla Firefox, Chrome, and Apple Safari. For a nominal monthly fee, we will set up, secure and maintain your home s wireless network up to 10 devices, including a wireless router. OPS has 24/7 remote technical support available to all customers after initial setup. For more information on OPS Smart Home Support, call (334) Webmail Client: For your convenience, you have access to your webmail from any Internet Browsers using the following link (URL): 2

4 NAVIGATING YOUR OPS FIBER OPTICS WINDOW: 1. Mini-Calendar This can be displayed below the Overview pane. Displaying the mini-calendar is Optional and can be enabled in Preferences > Calendar tab. 2. Toolbar Shows actions available for the application you are currently using. In this example, the Mail application toolbar is displayed. 3. Overview Pane Displays your folders, including the Inbox, Sent, Drafts, Junk, and Trash folders, as well as any folders or tags you may have created, or searches you may have saved. The Overview pane also displays your calendar list in the calendar application. 4. Application Tabs The applications that you can access are listed in the tabs at the top Mailbox, Address Box, Calendar, and Preferences. Click the Preference tab to configure advanced settings such as forwarding and auto responders. 5. Search Bar Search , contacts, appointments, tasks, pages and files. Also includes a Web search feature. 6. Content Pane The content of this area changes depending on what application is in use. In the Inbox view, it displays all messages or conversations in your Inbox. Note: A total of seven accounts, each containing 10 GB of information, can be created for residential customers. Users can add, delete, or edit these accounts on their OPS page by contacting customer support at (334)

5 CONFIGURATION OF CLIENTS AND MOBILE DEVICES: Follow these guidelines to set up an client (MS Outlook, Eudora, Pegasus, etc.). Outgoing Server mail.myops.net Incoming Server - mail.myops.net User Name the User Account username NOTE: You can set IceWarp Server to require the full address as the User Name in Domains & Accounts - Policies - Login Policy. Server Type - select POP3 or IMAP as you prefer. POP3 downloads messages to your client for reading whereas IMAP requires a direct connection to the server. o POP3 downloads message to your client for off-line reading (suited for dial-up connection) o IMAP keeps messages on the server including sent items and multiple folders (suited for permanent connection). ios: Setting up an account If you need help setting up or troubleshooting mail, please visit the Mail assistant for your iphone, ipad, or ipod touch. Follow these steps to set up the first account on your ios device. 1. Tap Settings icon on the Home screen of your ios device. 2. Tap Mail, Contacts, Calendar on the screen, then click Add Account 4

6 3. Select your provider. If you don't see your provider listed, tap Other > Add Mail Account. 4. Once Other is selected, click Add Mail Account. 5. A New Account Windows will appear. Give your new account a name (ex: MyOPS or Work ). Also, add your name to be displayed on outgoing messages. Then click next to go to the next screen. 5

7 6. Choose IMAP or POP, IMAP is preferred as to keep your s on the server in the case of computer issues, so s are not lost. 7. Fill in the information that was provided to you by your Internet Service Provider. For Opelika Power Services, incoming server and outgoing server Host Name settings are mail.myops.net. Then click next to go to the next screen. If you already have an account set up and you want to modify its settings, tap Settings > Mail, Contacts, Calendars, tap the name of your account, and then your address. Then tap any information you want to adjust. If you want to add another account, tap Settings > Mail, Contacts, Calendars > Add Account and follow the onscreen instructions. 6

8 Apple maintains a database of the most common settings. These settings are automatically configured on your device during setup. Android: Setting up an account If you need help setting up or troubleshooting mail, please visit the Opelika Power Services website or contact our technical helpdesk at (334) Follow these steps to set up the first account on your Android device. 1. Tap Settings icon on the Home screen of your Android device. Proceed to choose + Add Account 2. At the Add an account screen, choose . 7

9 3. After selecting , select Other to add the type of account. Choose IMAP or POP, IMAP is preferred as to keep your s on the server in the case of computer issues, so s are not lost. 4. Fill in the information that was provided to you by your Internet Service Provider. For Opelika Power Services, Username = full address. Incoming server (IMAP) settings is mail.myops.net. Then click next. 8

10 5. Fill in the information that was provided to you by your Internet Service Provider. For Opelika Power Services, Username = full address. Outgoing server (SMTP) settings is mail.myops.net. Then click next. 9

11 6. Give your new account a name (ex: MyOPS or Work ). Also, add your name to be displayed on outgoing messages. Then click next to complete your new account. 10

12 Desktop Clients: Setting up an account Choose from your favorite desktop client, Mozilla Thunderbird, Apple Mail, Microsoft Office, Windows Live to name a few. Fill in the user information provided by your Customer Service Representative. Configuring Mozilla Thunderbird 1. Launch Mozilla Thunderbird 2. Click Create a new account. The Account Wizard starts. 3. Click account and press Next >. Fill out the form that appears: In the Your Name field, type in your name that will be shown to your e- mail recipients. In the Address field, type in user@myops.net 4. Click Next > to continue the Wizard. Provide the following information about your incoming server: Select the IMAP type. Type in mail.myops.net in the Incoming Server field. 5. Click Next > to proceed to the next step of the Wizard. The User Names Wizard step is displayed. Type in user@myops.net in the Incoming User Name field. 6. Click Next > to continue. The Account Name Wizard step is displayed. Type in the reference name for your account, for example "Work Account" in the Account Name field. 7. Click Next > to proceed to the final Wizard step. 11

13 The summary information is displayed. Check if everything is correct. 8. Click Finish to complete the Wizard. Your IMAP account is now created. 9. On the Thunderbird menu, select Tools > Account Settings. The Account Settings dialog window is displayed. 10. In the folder list, select the just created account and click Server Settings. The incoming server settings for your account are displayed at the right part of the Account Settings window. 11. Under Security Settings select SSL. 12. In the folder list of the Account Setting window, click Outgoing Server (SMTP). The Outgoing Server (SMTP) Settings are displayed at the right part of the window. Here you can see all SMTP servers set up on your computer (if there any). 13. Click Add. The SMTP Server dialog box is displayed. Fill out the form as follows: In the Description field (optional), type in a free-form description of your outgoing mail server. In the Server Name field, type mail.myops.net. Select the Use name and password checkbox and enter user@myops.net in the User Name field. Under Use secure connection select TLS. 14. Click OK to save changes and exit the SMTP Server dialog box. 15. Select your account ('Work Account') in the folder list of the Account 12

14 Settings window. The account settings are displayed at the right part of the window. 16. From the Outgoing Server (SMTP) drop-down list, select the just added SMTP server. 17. Click OK to save your changes and exit the Account Settings dialog window. You have just configured your IMAP account. 18. On the Thunderbird main window: Click on the down-oriented triangle to the right of the Get Mail icon. The drop-down list opens that contains your existing accounts. Select the just configured account. You are prompted to enter the password 19. Type in your password and select the Use Password Manager to remember this password checkbox if necessary. 20. Click OK. 13

15 How to configure Microsoft Outlook Express 1. Start Outlook Express. Choose Tools > Accounts from the menu on the top. 2. Click Add button and choose Mail. 3. Display Name: Type your mailbox display name username and click Next. 4. address: Type your address and click Next. 5. Choose My incoming server is a IMAP server from the dropdown box. Fill in mail server information: Incoming mail server: mail.myops.net Outgoing mail server: mail.myops.net Click Next. 6. Fill in logon information: Account name: Type your user@myops.net. Password: Type your mailbox password. Click Next, then click Finish. 7. Select mail account named mail.myops.net and click Properties button. 8. Switch to the Servers tab. In the Outgoing Mail Server check My server requires authentication. 9. Switch to the Advanced tab. In the Server Port Numbers check both This server requires a secure connection (SSL). Click OK. 14

16 Configuring Apple Mail 1. Click Mail, and select Preferences. 2. Click Accounts a. Click the plus sign (+) at the bottom to add a new account. b. Add Account screen displays Enter Full Name, Address, and Password, Click on Continue 3. Set Account Type as IMAP and fill out the following fields: Enter Incoming mail server: mail.myops.net, User Name and Password. Click on Continue 15

17 4. Outgoing Mail Server, type in the following fields: Enter Outgoing mail server: mail.myops.net, Check Use Authentication checkbox. User Name and Password. Click on Continue 5. Account Summary Click on Create. 16

18 Configuring Microsoft Office Outlook 1. Open MS Office Outlook: On the Tools menu, click Account Settings. The Account Settings window is displayed. The tab is opened by default showing all your set up accounts (if there any). 2. Click New. The Add New Account Wizard starts. You are prompted to Choose Service. 3. Select Microsoft Exchange, POP3, IMAP, or HTTP and click Next. The Auto Account Setup Wizard screen is displayed. 4. Select the Manually configure server settings or additional server types checkbox at the bottom of the Wizard screen, and then click Next. You are prompted to Choose Service. 5. Select Internet , and then click Next. The Internet Settings window is displayed. Provide the following information in the available fields: Your Name: type in your name that will be shown to your recipients in the From: field. Address: Account Type: select IMAP. Incoming mail server: mail.myops.net Outgoing mail server (SMTP): mail.myops.net User Name: Password: type in your password. 6. Click More Settings. The multi-tabbed window is displayed. 7. Move to the Outgoing Server tab, and then select the My outgoing server (SMTP) requires authentication checkbox. Then click Use same settings as my incoming mail server. 8. Move to the Advanced tab. Advanced properties of your account are displayed. Configure them as follows: In the drop-down menu located below the Incoming server (IMAP) field, select SSL. In the drop-down menu located below the Outgoing server (SMTP) field, select TLS. 17

19 9. Click Add Account to save your changes. 10. Click Test Account Settings to check that your account is working. If there is missing or incorrect information, such as your password, you are prompted to supply it or correct it. 11. After receiving Congratulations! All tests completed successfully, click Close Click Next, and then click Finish. 18

20 Changing your password Accounts The Accounts Option lets you change the password and provide a description for your Primary (the one your administrator gave you with IceWarp WebClient). It also lets you define Other Accounts to IceWarp WebClient, allowing you to define other account messages you own so IceWarp WebClient can download those messages for you as well, keeping all your messages in one place, accessible from anywhere you have internet access and a compatible browser. Primary Your primary account is the account that is defined on the server. This is the one your administrator provided with IceWarp WebClient. Field Description Name This is your name as you want it to be displayed to recipients of messages. Description A free-form description of the account for your purposes. Old Password New Password Confirm Password Used together to effect a password change. Enter the Old Password, New Password, and Confirm the new Password. Alternate Enter an alternate if you wish. Last Login Time This shows the last time you logged in to the server. Last Login IP This shows the last IP address that accessed your account on the server. 19

21 Forward your OPS want to ensure you always receive notifications of our changes to the system, such as promotions (HBO, Starz, Cinemax), upgrades, maintenance windows, and areas of that nature. If you have multiple accounts, you can forward your free myops.net to your Gmail, Yahoo, Aol, or other personal accounts you prefer to receive mail from. Once you are logged into the webmail client via your Internet browser, click Tools and choose Options. Proceed to click the Forwarder Tab. In the Forward to field, enter an address to have all messages forwarded to that address. Keep the rest of the fields as default if you so desire. Then click OK. Now your notifications from your myops.net account will be forwarded to the personal address you provided in the forward to field. 20

22 TROUBLESHOOTING: If you experience problems with your OPS Data service, the following checklist could save you a call to OPS. It will also help us diagnose the problem faster upon calling. First, be sure to check the connections between the wall outlet and the computer(s). Next, check to make sure that your firewall software is not blocking your Internet access. If you ve recently installed new firewall software, it could result in a loss of connectivity until the software has been properly configured. Please check your software documentation for help with your configuration. If you are using a router: Confirm that the power light on the router is illuminated. If it is not, check to make sure the router is plugged into a wall outlet or power strip. If you are using a power strip, remember to make sure that the circuit breaker and power switch (if so equipped) are in the ON position. If your computer connects using a wireless connection, make sure that you have sufficient signal strength to connect to the router. Moving the computer closer to the router may help you to connect. Please note that a wireless router can slow down any Internet service. Also, OPS Fiber Optics highly recommends securing your network if using a wireless router. Reboot the router and restart your computer. This will often resolve the problem. If you still cannot connect to the Internet, please call us at and we ll help get you connected. For further assistance contact us on our 24/7 Technical Support line: (334)

23 At myops.net, you can also learn more about each of our OPS Fiber Optics services: OPS TV OPS Voice OPS Data OPS Smart Home To speak with OPS Customer Service, please contact us at: (334) Our office hours are Monday through Friday, 8 am until 5 pm. For immediate assistance with technical issues, please call our 24/7/365 technical support at: (334)