SETTING UP MICRSOFT OUTLOOK Sending and receiving mail through the Outlook 2013

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1 SETTING UP MICRSOFT OUTLOOK Sending and receiving mail through the Outlook 2013

2 OK. You ve set up your mail boxes, but would prefer to manage the s through Outlook. No problem. In this guide we ll be showing how to do that quickly, and easily. We ll also provide a glossary of terms you may encounter along the way. Contents Before you begin... 0 Glossary... 1 Setting up Outlook... 2 Errors you may encounter

3 Before you begin > Make sure you can access mail directly through webmail using your username and password You can do that by logging into moonfruit.com-> Account-> Domains-> and Settings, or directly through the Webmail URL e.g. > When asked for your username, add your full, primary address e.g. > And the password will have been set by you, when you created the mail box. Please note that it is independent of your moonfruit.com/website account login > If you re unsure what you used for the password, you can always reset it through moonfruit.com-> Account-> Domains-> and settings-> Change settings > And, for examples we ll be using as an address, and yourdomain.com as the domain name 3

4 1. Glossary You may or may not be familiar with the following, but do have a quick look through this section, to get an idea of the terminology you may see pop up. ISP Your ISP or Internet service provider is the company who supply your Internet access. NSP Network service provider. Your phone and the people who provide your phone internet access, when you re not connected to Wi-Fi. SMTP Simple mail transfer protocol used as your Outgoing mail server. This is for sending mail across networks. POP Post office protocol. For receiving mail from a remote server i.e. your Incoming mail server SSL Secure sockets layer. A secure way of communicating via . Port A port is a way of identifying applications running on your computer. The port number, along with your computer s IP address makes connection possible. So, if your IP address is your house address, think of the port number as the post/zip code. Incoming mail server The server address where incoming mail is stored, and then downloaded to your client. Outgoing mail server The server address which picks up outgoing sent to it by your client. 4

5 2. Setting up Outlook OK. Open Microsoft Outlook 2013 and we can begin. The first thing you may see is the Microsoft Outlook Startup wizard. If it does appear just click Next. Then, on the Accounts page, click Next again to set up an account. However, if the Startup wizard doesn't appear on the Outlook toolbar, go straight to the File tab. Then, just above the Account Settings button, click Add Account. 5

6 Select Manually configure server settings or Additional server types, and then click Next. On the Choose Service page, select POP or IMAP, and then click Next. 6

7 We then get the POP or IMAP account settings panel. Here we add all the basic info for the account. So > Under User information add the following: > In the Your Name box, enter the name you want users to see when you send from this account. > In the Address box, enter your address > Then, under Server Information : > Under Account Type, select POP3 from the drop down menu. > In the Incoming mail server box, enter the POP server name in the format POP.yourdomain.com (replace your domain with your actual domain name) > In the Outgoing mail server (SMTP) box, enter the SMTP server name in the format smtp.yourdomainname.com And, finally, Under Logon Information : 7

8 > In the User Name box, enter your address > In the Password box, enter your password. If you want Outlook to remember your password, make sure the check box next to Remember password is selected And then click More Settings. When the next panel loads, choose the Outgoing Server tab, then select Use same settings as my incoming mail server. 8

9 OK. Then, just over on the Advanced tab use the following: Incoming server POP 110 Outgoing server SMTP 25 9

10 You can then click OK -> Finish to complete the set up. 10

11 3. Errors you may encounter Hopefully you re now set up and everything is good to go. However, if you are having a few issues, take a note of the error message you re receiving and let us know if it corresponds with any of the following: Error (0x800CCC0F) 'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP).' This error is usually seen when you entered an invalid user name or password for the SMTP server authentication. Resolution: Reset your user name and password through the POP and IMAP Account settings 11

12 Error (0x800CCC92) 'Your server rejected your login. Verify your user name and password in your account properties. Under Tools, click accounts. The server responded: -ERR Authentication failed.' This error is usually seen when you entered an invalid user name or password for the POP server authentication. Resolution: Again, reset the username and password. Error (0x ) 'Outlook is unable to connect to your incoming (POP3) server. If you continue to receive this message, contact your server Administrator or Internet service provider (ISP).' Error (0x ) 'Outlook is unable to connect to your outgoing (SMTP) server. If you continue to receive this message, contact your server Administrator or Internet service provider (ISP).' 12

13 Both of these error messages can appear when using an incorrect port, respectively for incoming and outgoing servers. Resolution: Check the port numbers are set to 110 and 25. Important: The error (0x ) (unable to connect to the (SMTP) server) can also appear when the ISP blocks the port 25. This is a common problem for many Internet service providers. 13

14 So, if you are using the port 25 and are still getting this error message, you will have to contact your ISP in order to find a solution. In most of these cases you will be asked to use their own SMTP server instead of yours. Error (0x800CCC18) 'Your server rejected your login with Secure Password Authentication. Verify your account properties. Under Tools, click accounts.' This error occurs when you try to use Secure Password Authentication (SPA). To solve this problem, simply un-tick the SPA box. 14

15 Further troubleshooting And, if all else fails, it s also worth trying the following Clear the cookies in your browser settings Reset your mailbox password (via your Domains management page). The password must be complex (avoid dictionary words), contain at least 8 characters (including at least 3 numbers and at least 2 special characters), or more than 16 characters. Please don t use a space character or question mark in the mailbox password. > Check if you have the same error when disabling your firewall and antivirus > Check that you have chosen POP (not IMAP) for incoming mail > Check that you have not activated SSL/authentication > Check that your domain name is valid, registered with us, and not expired > Check that you are using your full mailbox name as username, and not an alias or a forwarded address. Tried that and still having trouble? Well, if you re still facing technical issues after all of that, or if you would like to use the IMAP protocol and/or SSL (SMTP requires authentication), then please do contact our Support team. 15

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