Procurement & Supply Chain Management

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1 New Skills. New Thinking Procurement & Supply Chain Management Supply Chain Effectiveness Audit - Implementing lean processes in your supply chain 20 September 2012 Auckland 24 September 2012 Wellington Purchasing and Procurement Project Management 4 & 5 September Wellington 13 & 14 September Auckland Demand Management and Forecasting 30 & 31 August Auckland 6 & 7 September Wellington NEW COURSES FOR 2012

2 Supply Chain Effectiveness Audit - Implementing lean processes in your supply chain 20 September 2012 Auckland 24 September 2012 Wellington Keith Robinson 1 DAY COURSE 9AM-5PM ABOUT THE COURSE This course will allow you to ascertain the current level of maturity in your organisation s supply chain and give you guidance on practical steps you can take to achieve improvements. The supply chain audit exercise you will work through provides a great deal of information as to the effectiveness and maturity of an organisation s supply chain and highlights what improvements are required and how they should be achieved. The audit takes a holistic approach to ensure that you have addresses all areas of concern. This course provides an auditing format followed by tools that can be implemented in each section to improve the effectiveness of that area. LEARNING OUTCOMES Understand how to audit all key areas of your supply chain and score your effectiveness against benchmarks Gain practical tools to improve on key effectiveness measures Apply lean processes to your supply function Avoid ad hoc solutions that create more work and slow customer response times Set KPIs for your procurement function Reduce inventory, price fluctuations and paperwork with effective forecasting systems COURSE OUTLINE Key areas to address in the supply chain audit Overall strategy People and culture Customer service, promise and order acknowledgement Production & product planning interface Purchasing and supplier management, incl. supplier KPIs and risk management Stores, inventory and logistics processes Addressing paperwork and data entry accumulation within your system Supply chain KPI management Integrated supply chain KPI analysis and implementation What KPIs can be implemented to improve your supply chain? How each KPI can be used to improve the effectiveness of the supply chain How to implement different KPIs within your supply chain traps and escapes Implementing Lean processes Introduction to Lean principles Elements of a Lean supply chain : Lean suppliers, procurement, manufacturing, warehousing, transportation Instilling a process improvement culture within purchasing Implementing standardised systems and processes Identifying constraints and inefficiencies to eliminate waste Looking at the components of the supply chain and applying lean thinking to each one and determine how to link the processes to reduce waste Mapping the value stream for the supply chain Examples of lean supply chains and what you might learn from these Purchasing and supplier management ABC analysis and selecting suppliers How does your supplier DIFOTIS score? Consequences for suppliers Encouraging supplier input Managing orders Meeting your customer promise Order acknowledgement systems Measuring customer DIFOTIS (delivery in full, on time, within specifications) Reducing waste and costs in stores, inventory and logistics Eliminate excess material handling or costly handling steps Eliminate pointless process steps Reduce the time spent waiting for parts, orders, other people or information Stock obsolescence and cost reduction Stores, inventory and logistics Inwards and reject materials IRA stock count process Inwards receipting time KPIs Managing risks in the supply chain What risks exist within supply chains? How to identify and manage these risks Improving your risk management strategies in a practical way AUDIT SCHEDULE Once registered, the course attendees will receive the audit schedule. For best results, attendees should complete an audit of their supply prior to the course enabling concentration on the tools that will help the scores.

3 Purchasing and Procurement Project Management 4 & 5 September Wellington 13 & 14 September Auckland Keith Robinson 2 DAY COURSE 9AM-5PM ABOUT THE COURSE Do your purchasing projects suffer from delays, unpleasant surprises, and a lack of true organisation? Do you wish you could build a professional project plan and then actually adhere to it? The Procurement Manager is responsible for the management of all procurement activities involved in the project. In this new 1-day course from Bright*Star Training you will learn how to use project management tools to achieve excellence in purchasing projects and how the procurement function can greatly add to the success of project completion. The procurement professional must be proactive during the execution of a project. The value of the procurement professional to the organisation is enhanced by understanding the project management process and using specific procurement tools at specific steps in the project life cycle. This course will show you how. LEARNING OUTCOMES Gain the confidence to supervise all procurement activities of a project Coordinate all procurement activities and prepare procurement procedures and schedules for the project Understand how to run a project how to become a more effective project manager Know how to use the latest project management techniques to ensure successful completion of projects on time and on budget Learn how to manage resources and timelines to meet the project deadlines Understand the benefit of integrating the procurement tools into the project management phase as opposed to the procurement process occurring in isolation COURSE OUTLINE The Purchasing & Procurement Manager as Project Manager The project phases (initiating, planning, control, closing) Key project management skills and how they relate to procurement management Understanding the project manager s role in the procurement process How the procurement function can add value and assist in securing the success of a project Leadership and communication tools for successful project management Managing the Project The context of project procurement Critical factors to success Learn how to identify and execute the five phases of projects The role of procurement in the project Guidelines for project procurement plans Critical Path Sample project charter Examples of supply chain and procurement projects Planning of purchases and acquisitions Planning of contracting Requesting supplier proposals and selecting suppliers Contract administration Contract closure Matching purchasing to project requirements and timeframes Integrating procurement and project management Developing a complete and detailed procurement request How to create a project charter that will properly set management s expectations The direct relationship between project scope, time and costs Managing contracts during the different project phases Contract administration Encouraging contractor performance Avoid common contractual pitfalls Managing and avoiding disputes Communication and negotiation during the project phase Know how to motivate your team and suppliers to help you meet project deadlines Be clear about what you need to achieve in negotiations Best practice in keeping all stakeholders informed throughout the project lifecycle Reporting project progress to management Understanding and applying the terminology used by experienced project managers Managing procurement risks in the project How to identify the most significant risks facing your project How to develop a risk plan Strategies to avoid project delays due to supply shortages Best practice inventory management to reduce risks and costs What happens if your project is running ahead of time and you need supplies or services earlier than anticipated? GROUP WORK Several case studies and exercises will be proposed by the trainer in order to present a particular topic or discuss a particular approach to project management. Throughout the course, teamwork will be encouraged as a mean for the group to learn.

4 Demand Management and Forecasting 30 & 31 August Auckland 6 & 7 September Wellington Keith Robinson 2 DAY COURSE 9AM-5PM ABOUT THE COURSE Matching supply and demand is at the heart of successful operational planning. Meeting future demand accurately requires demand planners to effectively judge internal and external factors to ensure business more accurately forecast what their industry, market and customers will require. If demand is underestimated, sales can be lost due to the lack of supply of goods. If demand is overestimated, the supplier is left with a surplus that can also be a financial drain. Demand management and forecasting takes supply chain management to the next level. This course will help your business be better prepared to meet the actual demands of the industry, market and customers. LEARNING OUTCOMES Gain buy in from your company for demand planning through higher inventory turns and higher customer service Leverage on the value of internal and external factors that leads to more accurate forecasts Understand and develop forecasting models and approaches Plan and develop more accurate forecasts for trend and seasonality, promotions and product life cycle changes Mitigate risks of inaccurate demand forecasts through improvements and collaborations COURSE OUTLINE Overview of forecasting process and function Identifying problems and needs Reviewing current process management Forecasting models Developing forecasting model Identifying and communicating with participants and users Forecasting process approaches 1. Independent 2. Concentrated 3. Consensus 4. One Number Breaking down silo forecasting Data patterns and demand variability The Bullwhip/Whiplash/Forrester effect How to minimise demand variability Mitigating stockouts with inventory buffers Identifying problems in the data Demand planning How to increase forecast accuracy Seasonality Promotions and events Product life cycle changes Unlocking new profit potential Forecasting systems Qualitative: Jury of Executive Opinion Sales Force Composite Market Research Method Delphi Method Time series demand models Inherent assumptions Systematic component: Level, Trend, Seasonality, Cyclicality, Noise Random component Cause and effect models Regression models How to do forecasting by regression analysis Trend analysis Modeling seasonality and trend Reducing risk and impact of inaccurate demand forecast Forecast error metrics Error analysis, communication and remediation Improving forecast accuracy Improving forecast cycle times Collaborating with key customers/suppliers Relationship between MAPE / Bias, Customer Service and Inventory KPIs New product forecasting New product success and error rates New product planning vs. new product forecasting New product forecasting benchmarks Promotions forecast Internal and external factors that affect the demand patterns Manage the process for unplanned and abnormal demand Challenges in developing promotions forecasts Quantitative: Time Series Methods Causal Methods Simulation Methods

5 Procurement & Supply Chain Management INSTRUCTOR PROFILE KEITH ROBINSON Keith Robinson has almost 20 years of supply chain experience working in New Zealand and Europe. He has worked in industries as diverse as automotive, plastics, pharmaceuticals, timber, electronic, clothing and distribution. As the Director of Acumen Services Ltd, he consults on a very broad range of supply chain management issues, offering strategic advice and training on all facets of supply with a sustainable lowest total cost focus. Keith has presented at conferences both in New Zealand and internationally, has lectured at a tertiary level and is also involved in NZQA assessment. He facilitates the internationally recognised C.P.M. (Certified Purchasing Manager) qualification in New Zealand. WHO SHOULD ATTEND? Procurement professionals Purchasing professionals Supply chain professionals Product managers Production managers Inventory managers Stores manager Bid managers Sales and operations managers Forecasting/Demand planning managers OTHER PROCUREMENT & SUPPLY CHAIN MANAGEMENT COURSES The Effective Purchasing Manager The course covers many of the procurement and purchasing tools, cost reduction programmes, KPI management, negotiations and reducing risks. Category Management Apply the principles of category management to align procurement activities with business goals and priorities to achieve measureable outputs. Negotiation, People Skills and Influencing for Procurement Professionals Align your negotiation strategy with your procurement processes, select high performing suppliers and understand how trading variables fit within a Total Cost of Ownership framework. For in-house training option of these courses, please call (09) or

6 Procurement & Supply Chain Management Supply Chain Effectiveness Audit 20 September 2012 Auckland 24 September 2012 Wellington Purchasing and Procurement Project Management 4 & 5 September Wellington 13 & 14 September Auckland Demand Management and Forecasting 30 & 31 August Auckland 6 & 7 September Wellington Brochure Code: TF164 TF165 TF166 A B C D E F G H I J K L M N O P Q R S T U V W X Y Z 3 EASY WAYS TO REGISTER Online By phone By TEAM DISCOUNTS Train the team and save On 2-day courses, save $500 on 2nd and each subsequent delegate On 1-day courses, save $250 on 2nd and each subsequent delegate If you have groups of 6 or more people you wish to train, please contact us for in-house options. INHOUSE TRAINING Unlock your team s potential with in house training significant cost saving up to 40% time we take care of everything - as quickly as you need it specific to you convenience of date and venue a safe, confidential environment retention and increased productivity of staff To find out more and discuss your specific requirements, please contact: Kerry Saberton: Mia Hall : COURSE PRICES Early-Bird Full Price Register & Pay before 5pm on the dates below Register & Pay after 5pm on the dates below SUPPLY CHAIN EFFECTIVENESS AUDITS (TF164) PROCUREMENT PROJECT MANAGEMENT (TF165) DEMAND MANAGEMENT AND FORECASTING (TF166) $1195 plus GST SAVE $100 $1295 plus GST 2 August August 2012 $1895 plus GST SAVE $200 $2095 plus GST 26 July July 2012 $1895 plus GST SAVE $200 $2095 plus GST 12 July July 2012 HOW TO PAY DIRECT CREDIT Direct credit to our bank account (please supply details of remittance) BANK: The National Bank, North Shore Corporate ACCOUNT NAME: Conferenz Ltd ACCOUNT NUMBER: Copyright Conferenz Ltd PAY BY CREDIT CARD We accept most major credit cards. Please contact our office directly on (09) if you wish to use this method of payment, or register online for this event at GST.No WHAT HAPPENS IF I HAVE TO CANCEL? You have several options: Send a substitute delegate in your place Confirm your cancellation in writing (letter, fax or ) at least ten working days prior to the event and receive a refund less a $300+GST service charge per registrant. Regrettably, no refunds can be made for cancellations received after this date. Bright*Star Training is a trading division of Conferenz Ltd. Please Note: Bright*Star Ltd reserves the right to make any amendments that we may deem to be in the best interest of the seminar.

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