IBM Sterling Order Management

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1 IBM Sterling Order Management Service Definition 1

2 1. Summary 1.1 Service Description IBM Sterling Order Management provides a centralised inventory, order promising and fulfilment hub facilitating omni-channel fulfilment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase profitability. Sterling Order Management features include: A single view of supply and demand across channels to provide improved inventory utilization and delivery dates. Coordinated, customised fulfilment processes to support various selling channels and internal or external supplies. A single source of order information to provide customers with accurate information. Integrated order fulfilment processes across store, call centre and online channels providing a seamless customer experience. 1.2 Service Characteristics Lot IBM Sterling Order Management System Applicability Contract Duration Contract Price Lead time to start Related Lot(s) /Offering(s) Any medium-large public sector body that wishes to develop capability and capacity to exploit a Cloud based business model while ensuring that they continue to deliver value to the organisation Flexible to be agreed in the Call-Off Order Variable based on time and materials depending on agreeing, with the Contracting Authority, the resources required for the Call-Off Order, based on the IBM SFIA rate table. The price will be subject to VAT and out of pocket expenses incurred. 2 weeks IBM Sterling Configure, Price & Quote IBM Sterling Transportation Management IBM Websphere Commerce 2

3 1.3 Why IBM IBM are universally acknowledged by the analyst community (including Gartner & Forrester), as Leaders, in the Managed File Transfer (MFT) and Business 2 Business (B2B) solutions technology space. Consequently the continued development of our MFT & B2B solutions forms an important part of IBM s overall integration story. These trusted solutions are in use today helping 82% of the Fortune 500 move key data inside and outside their operations and they specifically require highly scalability solutions that are well designed and architected, that are easy to use and deliver speed and flexibility of provisioning by using configuration tools and a wizard based approach. This approach has led to many leading UK organisations also investing in IBM MFT & B2B Technologies; this includes the top four UK High Street Banks, as well as leading Telecommunications and FMCG organisations. 1.4 Contact Contact Name Title Address John Bramley IBM UK Software Group Birmingham Road Warwick Warwickshire CV34 5JL Contact Contact Phone

4 2. Delivery 2.1 Context A Cloud based business model requires a fresh approach to how Technology Services are delivered within, and to, an organisation. The traditional processes, governance models, delivery skills and capabilities need to be modernised to support this shift. Organisations need to take a hard look at their current capabilities, identify the gaps, which need filling or enhancements that need to be made and create a robust roadmap to address these. IBM Sterling Order Management provides a centralised inventory, order promising and fulfilment hub facilitating omni-channel fulfilment. It helps enterprises increase fill rates and inventory turns, reduce markdowns, improve customer loyalty and increase profitability. 2.2 What we will deliver IBM software services experts help you connect people, processes and information seamlessly using our integration software. Use our team to lead a full implementation or leverage us to support and collaborate with your internal teams or partners. Each services engagement is tailored to your specific needs. Our worldwide consultants will apply their proven technical skills and in-depth product knowledge to ensure a successful implementation of IBM Sterling and WebSphere Connectivity and Integration solutions. We offer on-site, off-shore, software as a service (SaaS) or a combination of delivery models to meet your needs. The deliverables from this offering will vary based on the Call-Off Order and will be agreed prior to engagement. Typical deliverables are: An assessment undertaken by experienced IBM Technology Strategy and Delivery professionals A report summarising the findings of the maturity assessment across twelve dimensions A defined set of initiatives and a structured roadmap and plan to ensure value is realised. A proposal for a number of infused resources to help you deliver the required changes. 4

5 2.3 Commercials This will be a Fixed Price/Time and Materials contract, however, following the first phase of the work, there could be the opportunity to discuss the conversion of the initial quote into either a Fixed Price, Time and Material or Risk/Reward based contract in order to provide increased flexibility for the customer. Initial work will be carried out under the Strategy and Architecture category of the IBM SFIA rate table unless agreed otherwise. Follow on work will be under the appropriate category(ies) of the IBM SFIA rate table. The scope of work will be set out in the Call Off Order Form and agreed by both parties. Follow on services to enable you to complete implementation of cloud services can be provided by IBM. Details should be agreed via the Call-Off Order and priced using the IBM SFIA rate card. 2.4 Key Points Other key points to note are as follows: This offering is subject to availability of IBM resources. The Charges for this Service are on the basis that no Parent Company Guarantee is required. If one is required and agreed to by IBM then the Charges will be revised accordingly. For Fixed Price offerings, Travel and Subsistence (T&S) costs will be charged in addition e using the Contracting Body s standard T&S rates. The pricing and terms on individual call-off orders should be handled as commercially sensitive by the Contracting Body. Where work is of a sensitive and secure nature, security standards will be agreed between IBM and the Contracting Body, and if necessary IBM will ask the Contracting Body to issue a Security Aspects letter. Whilst we do not propose to handle or have access to any personal data, we will suggest and agree alternative approaches such as the use of anonymised data for testing purposes. The work is subject to IBM s Terms of Business, which are attached separately to this catalogue item. 5

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