G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps

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1 G-Cloud II Services Service Definition Accenture Cloud SaaS Implementation Services Google Apps 1

2 Table of Contents 1. Scope of our Services Approach Assets and Tools Outcomes Pricing Contacts About Accenture

3 1. Scope of our Services This document describes Accenture s Cloud SaaS Implementation Services for Google Apps, and should be read in conjunction with the associated Government Cloud II Services documentation, specifically Appendix 5 Award Questionnaire. Accenture has included Accenture Cloud SaaS Implementation Services for Google Apps as part of the G-Cloud II Framework. These services include processes to support Google Apps adoption and implementation. The Accenture Cloud SaaS Implementation Services will be tailored to the specific G-Cloud II requirements but may include any of the following: SaaS Strategy. Help define a strategy for transition to SaaS. This can include business case development and TCO analysis. SaaS Implementation. Provide resources to help setup and configure the Google Apps environment and deploy this into the organisation. This will include the migration of any data from an existing CRM application (if applicable). SaaS Governance and Operating Model Definition. Define processes for Google Apps usage and management. Ensure controls are in place and roles well-defined to help manage the Google Apps environment(s) and ensure cost effective usage. Accenture are the right partner to deliver Google Apps services. Accenture has delivered a number of the large multi geography and complex implementations of Google Apps. Accenture s deep industry knowledge and deep cloud computing expertise together with the proven SaaS methodologies and expertise in Google Apps technologies provides the ideal balance to ensure a thorough assessment and implementation of Google Apps. Accenture UK (Ltd) A global Google Apps practice of over 150 resources Offers global scope and coverage Over 200,000 employees around the world and serves clients in more than 120 countries 3

4 Enabled: Global Alliance Reseller Status Google Trained Global clients Accenture s Global Google Technology Practise 2. Approach The Services are based on Accenture s proven methodology for delivering Cloud application assessments and Google Apps implementations. This includes a series of toolkits and templates for all phases which have been developed with clients in numerous industries from across the world. These assets and this experience are available to the Authority and to G-Cloud II Customers delivering unparalleled value in the Cloud marketplace. The following outlines the process for a Google Apps Implementation. Timelines will vary and will depend on the scope of the Services: Assessment Plan Pilot Pilot Plan Deployment Deployment Stabilization 1-2 Weeks 2 Weeks 4 Weeks 3 Weeks Depends on client implementation approach 3 Weeks 2 Weeks Weeks Accenture Google Apps SaaS Implementation 4

5 3. Assets and Tools Accenture has a number of Cloud assets and tools that can be reused for G Cloud II Customers: Accenture Cloud Assessment Tool Cloud Opportunity Assessment Tool Cloud Market Insight Cloud Strategy Methodology Cloud Enterprise Architecture Cloud-Enabled IT Operating Model Accenture further has a large collection of specific asset and tools for the force.com platform, which can be reused for G Cloud II customers: ADM Accelerators Google Apps Estimator that we have used to derive estimates CRP Agile based method SaaS specific deliverable templates harvested from previous deliveries Deployment Accelerator Deployment-In-a-Box toolkit to ensure the smooth go live Readiness planning for further regional deployment Google Apps Delivery Toolkit Gmail Migration Project Plan - Sample project plan for delivering a Gmail Migration Mail Migration Flow Chart Decision flow chart for mail migration Solution Blueprint Sample solution blueprint for previous client Current Capability Analysis Checklist to assess current mail landscape Prototype Approach Doc to help plan a Google Apps Pilot Google Apps Deployment Estimator Detailed estimates for all mail migration tasks Implementation Approach Doc addressing all key implementation areas Google Apps Development Assets Google Enterprise Mail Migration Playbook Playbook on executing Gmail migration Pilot User Feedback Form Form to capture User Feedback on their Deployment Inventory Google Knowledge Capital Catalogues all existing Google assets Audit API Application Code Sample app which leverages the GData API Training Communication Strategy Highlights Communication strategy Roles and Responsibilities Defines the required roles for a Mail Deployment Business Process Frameworks Customer Service and Support best practices Google Apps Factory Elastic pool of offshore Google Apps resource Agile certified 5

6 4. Outcomes Accenture s Cloud SaaS Implementation Services provide the Authority and G-Cloud II customers with formal deliverables that help derive real business value from Cloud and SaaS. The following is the expected deliverable list for each of the Services, though they may change depending on the scope of the Services: SaaS Strategy o Cloud Strategy overview o Business Cases for specific opportunities SaaS Implementation o Project Plan o Architecture designs (environment and application documentation) o Configured environments and application SaaS Governance o SaaS Governance overview o Process designs 5. Pricing Our unit price of 713 per day represents a blended day rate for systems integration and implementation of Cloud Services. This blend is based on our experience in implementing these kinds of services for customers across industry in the UK. Our commitment is to work with you to define the appropriate scope and deliverables to achieve the desired outcome at the best value for money for you. If the work to deliver the Cloud service is more advisory in nature then our blended rate may increase to 1299 per day or higher. This increase reflects the need for more senior, more experienced staff to be involved in the delivery of these types of service. 6. Contacts Daniel Le Jehan (Accenture Cloud Services EALA, UK and Ireland Lead - SaaS) Matthew Coates (Global Lead, Accenture Cloud Services Strategy) Telephone: Andrew Greenway (Europe, Asia and Latin America, UK & Ireland Lead, Accenture Cloud Services) Telephone: About Accenture Accenture is a global management consulting, technology services and outsourcing company, with more than 249,000 people serving clients in more than 120 countries. Combining unparalleled experience, comprehensive capabilities 6

7 across all industries and business functions, and extensive research on the world s most successful companies, Accenture collaborates with clients to help them become high-performance businesses and governments. The company generated net revenues of US$25.5 billion for the fiscal year ended Aug. 31,

8 Copyright 2012 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. Copyright 2012 Accenture All rights reserved. Accenture, its logo, and High Performance Delivered are trademarks of Accenture. 8

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