G-Cloud Service Definition. Atos SI Oracle CRM and CX Services

Size: px
Start display at page:

Download "G-Cloud Service Definition. Atos SI Oracle CRM and CX Services"

Transcription

1 G-Cloud Service Definition Atos SI Oracle CRM and CX Services

2 Atos SI Oracle CRM and CX Services SCS Atos provides a range of expert Customer Relationship Management (CRM) and Customer Experience (CX) services on Cloud or non cloud based platforms that help organizations effectively engage and interact with their customers. We are an Oracle Platinum Partner and have extensive experience of delivering Oracle customer centric solutions within the Public and Private Sectors. These CX and CRM services form the core of our Connected portfolio, including Connected Living, Connected Citizen, Connected Health and Connected Services, delivering digital solutions for the connected customer. Atos SI Oracle CRM and CX Services Effective Customer Relationship Management / Citizen Relationship Management offering a 360 degree view of the customer Improved customer engagement, customer experience, customer collaboration, social collaboration and customer insight Redesigning of processes to ensure a customer centricity within an organization leading to improved customer satisfaction Contact centre / call centre / helpdesk / service desk process design and solution implementation, enabling effective complaints management and complaints resolution Multi-channel design and implementation, channel management optimization to reduce costs Path to Fusion CRM, upgrade to Fusion CRM Appointment booking, appointment scheduling, assessment scheduling, case management, case referral Self-service and customer mobility Customer contact, contact management, customer record management, partner management, marketing (including social marketing), and campaigns, efficient customer service Implementation of the full Oracle CRM / CX product suite Upgrade to Siebel 8.1, 8.2. ii

3 What is it? Atos provides CRM and CX resources for a full range of services to design, build and deploy the Customer Oracle CRM systems. Atos fully support green field and brown field implementations, re-engineering, re-implementations and technical upgrades of Siebel, CRM on Demand or Oracle Customer Experience Applications. Atos offerings can be categorized as: Customer Relationship Management / Citizen Relationship Management and Customer Experience advisory and consulting services (including strategy, digital channel shift, business case development, roadmap, designing the customer journey, business process re-engineering, vendor / package selection) Business analysis and functional design Technical architecture and solution design services Health-check and performance tuning Development, implementation and deployment Data analysis and business intelligence integration Training and change management Leveraging UK, European and Global resources, Atos offers a range of CRM resources to suit the end customer. Atos UK based resources operate at all levels of security from SC through to DV cleared. Atos resources are suitably trained and certified in Oracle products. Features of the service: Atos provide skilled Project and Programme managers, Technical Architects, Solution Architects, Solution Designers, Business Analysts and Functional Consultants, Data Migration consultants, Security Consultants and DBA resources whose knowledge spans the complete range of Oracle CX technologies and applications, including: Siebel CRM versions 7.x and 8.x, Siebel Public Sector allows organizations to leverage extensive out-of-the-box functionality throughout the customer lifecycle covering multiple functional areas including marketing, sales and service. Customers can benefit from the new open UI functionality offered with version 8, enabling rich mobility capability Oracle Policy Automation (OPA) business rules engine, ensuring accuracy with complex decisioning or routing, can be used to assist with ensuring compliance Oracle Fusion CRM (Oracle Sales Cloud) for sales related activities, including customer and partner management Eloqua (Oracle Marketing Cloud) for innovative marketing activity Endeca - content management, enabling a dynamic, individually targeted customer experience SRM Oracle Social Relationship Management (including Vitrue and Collective Intellect), for social media engagement, social marketing and monitoring Oracle CRM on Demand (CMRoD) Oracle s cloud offering for sales, marketing and service Oracle RightNow (Oracle Service Cloud / ORN) Oracle s cloud offering for service with social collaboration capability iii

4 Inquira (Oracle Knowledge / OKM) knowledge management enabling self service What makes us unique? Atos provides a full lifecycle offering, from strategic advisory including roadmap and business case development, design and implementation services, application hosting, support and maintenance. Atos offers expertise in Oracle CRM and CX applications: Atos are an Oracle Platinum partner and have been voted Oracle Siebel and CRM partner of the year by Atos customers for the past 3 years (Gold partner 2011 and 2012, Silver partner 2013). Atos have a track record of delivering value within the CRM and CX space, be it improved customer satisfaction ratings, streamlining of multichannel services or reducing customer interaction related costs. Atos are proud to have a strong presence within the Public Sector and a deep understanding of the security considerations necessary in UK government. Atos Oracle CRM and CX Services are intended for CRM consulting engagements and the implementation of Oracle CRM and CX applications. Application hosting can be on premise or in the cloud by Atos, Oracle Corporation or another provider (depending on specific Oracle product constraints). Atos CRM and CX services listed in this Service Description may also be used in conjunction with Oracle offerings covering product licensing and hosting services The pricing for Atos CRM services is based on a Time and Materials model. The overall cost is dependent on the scope and nature of the engagement. Please refer to the Atos standard SFIA rate card for details. iv

5 v

6 Contents 1. Introduction Service summary How this product can be used Service overview Information assurance Backup/restore and disaster recovery On-boarding and off-boarding On-boarding Off-boarding Pricing Service management Service constraints Service levels Financial recompense Training Ordering and invoicing process Termination terms By customers (i.e. consumption) By the Supplier (removal of the G-Cloud Service) Data restoration / service migration Customer responsibilities Technical requirements Trial service vi

7 1. Introduction Atos provides a range of Customer Relationship Management (CRM) and Customer Experience (CX) services that help organizations effectively engage and interact with their customers. Atos provides a full lifecycle offering, from strategic advisory including roadmap and business case development, design and implementation services, application hosting, support and maintenance. Atos offers expertise in Oracle CRM and CX applications: Atos are an Oracle Platinum partner and have been voted Oracle Siebel and CRM partner of the year by Atos customers for the past 3 years (Gold partner 2011 and 2012, Silver partner 2013). Atos have a track record of delivering value within the CRM and CX space, be it improved customer satisfaction ratings, streamlining of multichannel services or reducing customer interaction related costs. Atos are proud to have a strong presence within the Public sector, serving several major government departments. 1.1 Service summary Atos provides CRM and CX resources for a full range of services to design, build and deploy the Customer Oracle CRM systems. Atos can support green field and brown field implementations, re-engineering, re-implementations and technical upgrades of Siebel, CRM on Demand or Oracle Customer Experience Applications. Atos offerings can be categorized as: Customer Relationship Management / Citizen Relationship Management and Customer Experience advisory and consulting services (including strategy, digital channel shift, business case development, roadmap, designing the customer journey, business process re-engineering, vendor / package selection) Business analysis and functional design Technical architecture and solution design services Health check and performance tuning Development, implementation and deployment Data analysis and business intelligence integration Training and change management Leveraging UK, European and Global resources Atos offer a range of CRM resources to suit the end customer. Atos UK based resources operate at all levels of security from SC through to DV cleared. Resources are suitably trained and certified in Oracle products. Atos provides skilled Project and Programme managers, Technical Architects, Solution Architects, Solution Designers, Business Analysts and Functional Consultants, Data Migration consultants, Security Consultants and DBA resources whose knowledge spans the complete range of Oracle CX technologies and applications, including: Siebel CRM versions 7.x and 8.x, Siebel Public Sector allows organizations to leverage extensive out-of-the-box functionality throughout the customer lifecycle covering multiple functional areas including marketing, sales and 1

8 service. Customers can benefit from the new open UI functionality offered with version 8, enabling rich mobility capability Oracle Policy Automation (OPA) business rules engine, ensuring accuracy with complex decisioning or routing, can be used to assist with ensuring compliance Oracle Fusion CRM (Oracle Sales Cloud) for sales related activities, including customer and partner management Eloqua (Oracle Marketing Cloud) for innovative marketing activity Endeca - content management, enabling a dynamic, individually targeted customer experience SRM Oracle Social Relationship Management (including Vitrue and Collective Intellect), for social media engagement, social marketing and monitoring Oracle CRM on Demand (CMRoD) Oracle s cloud offering for sales, marketing and service Oracle RightNow (Oracle Service Cloud / ORN) Oracle s cloud offering for service with social collaboration capability Inquira (Oracle Knowledge / OKM) knowledge management enabling self service 1.2 How this product can be used This service offering provides Professional Services capability (or consulting services) as follows: The Customer may use Atos advisory and consulting services to assess and scope the Customer current landscape with regard to CRM or CX. Atos can work with the Customer to define the Customer CRM / CX strategy, develop the Customer business case or roadmap and work with the Customer on business transformation activities to ensure an engaging customer journey. Atos can work with the Customer to define the Target Operating Model (TOM) and carry out business process re-engineering, if required. The Customer may engage Atos CRM/CX advisory services in a technology agnostic capacity (i.e. not a specific technology such as Oracle) and Atos can supply expertise to assist the Customer with vendor selection (or package selection) to ensure the Customer choose the correct technology going forwards. Atos are able to work with the Customer to define the Customer criteria and success measure for CRM/CX and then assess these against a selection of products (such as Microsoft Dynamics CRM, Salesforce.com, Sugar CRM etc.), ensuring that the Customer come to the right decision to support the Customer CRM vision for the future. The Customer may engage Atos consulting services to run a health check on the Customer existing CRM or CX landscape or implementation. For example, Atos can provide functional expertise to discover how effectively the Customer interact with the Customer customers and how the Customer existing system may support that. Atos have worked with customers in the past and helped them to realise that they do not require much of the functionality in an existing product to ensure customer engagement and have recommended that they move to another CRM product, which offers the core functionality required, but at a much reduced cost. Atos can also identify pain points and recommend functional enhancements accordingly. Atos can provide consultancy to undertake a technical health check on Oracle applications and identify areas for performance tuning or specific areas of technical risk Atos in-depth knowledge of Oracle applications will enable us to 2

9 make recommendations to ensure that risk is minimized and the life term of the applications is maximised. Atos can supply significant expertise to carry out upgrade assessments for complex Oracle applications such as Siebel, helping Atos customers to understand the scope and benefits of upgrading and identifying new product features that can be utilised to assist business performance. Atos can provide expertise in overall CRM systems and solution architecture, be it for a health check of the Customer existing systems or devising the architecture for a new implementation. The Customer may engage Atos Oracle CRM /CX consulting services to perform business analysis, functional design (high level design) and detailed design (technical design or low level design). Using Atos significant Oracle CRM systems expertise, Atos can ensure that the Customer Oracle CRM / CX systems are configured according to best practice, protecting the Customer investment and ensuring that the applications are future proofed and scalable to support the Customer business needs. Atos can supply system administrators, integration (including EAI and web services) and data migration specialists (data modelling and mapping, EIM). Atos can provide technical support under this offering in conjunction with our Atos Oracle Testing Services offering, and to also support User Acceptance Testing phases. Atos can support the Customer go-live requirements, planning for effective business uptake and trouble-shooting technical issues or user related queries upon roll out of the system (for on-going application and maintenance support Atos recommend that the Customer review Atos separate Atos Application Management offering). Atos offer train the trainer services or can plan and manage an end user training programme, together with comprehensive change management servicesto facilitate user adoption and ensure business continuity. Atos are familiar with working effectively in multi supplier environments and can carry out all or part of an engagement as needed. Atos can also provide assessment of work carried out (to date or on-going) or provide project / functional / technical governance to provide assurance and ensure optimum success. The Customer may choose to purchase this product in conjunction with other products from the G Cloud store, for example the Customer may wish to purchase an Oracle CRM product from Oracle s G Cloud 4 offerings but use the services within this offering to consult, configure and implement the product. The Customer may choose additional separate Atos services to project manage and test the implementation and also host and support the product (note that some Oracle CRM / CX offerings may only be hosted within Oracle s cloud). Atos can supply BI Publisher (BIP) reporting skill under this offering, alternatively for more complex business intelligence and analytics requirements Oracle Business Intelligence Enterprise Edition (OBIEE) skills can be engaged using the separate Atos offering for Oracle BI Analytics and OBIEE. Atos can offer a range of delivery models and approaches (waterfall, iterative or Agile) to suit the customer need, using UK based resource or a blended model using onshore and offshore staff to drive down costs. 3

10 2. Service overview Atos CRM offerings can be engaged to help Public Sector bodies achieve the following: Effective Customer Relationship Management / Citizen Relationship Management offering a 360 degree view of the customer Improved customer engagement, customer experience, customer collaboration, social collaboration and customer insight Redesigning of processes to ensure a customer centricity within an organization and improve customer satisfaction Contact centre / call centre / helpdesk / service desk process design and solution implementation, enabling effective complaints management and complaints resolution Multi-channel design and implementation, channel management optimization to reduce costs Path to Fusion CRM, upgrade to Fusion CRM Appointment booking, appointment scheduling, assessment scheduling, case management, case referral Self-service and customer mobility Customer contact, contact management, customer record management, partner management, marketing (including social marketing), and campaigns, efficient customer service Implementation of the full Oracle CRM / CX product suite Upgrade to Siebel 8.1,

11 3. Information assurance All Atos staff working for Government customers hold the appropriate level of security clearance. Typically for staff working on implementations this is BSS, SC and DV. We have a deep understanding of the requirements of security classifications and have a team of specialist CLAS security consultants to advise on solution and information security. 5

12 4. Backup/restore and disaster recovery Backup/restore and disaster recovery services are provided through Atos Applications Management and Managed Services - this is a separate Atos Offering available through G Cloud. 6

13 5. On-boarding and off-boarding 5.1 On-boarding As part of Atos initiation phase, Atos will arrange a minimum 1 day workshop with the Customer (dependent of the size of engagement), to ensure that the Customer are clear on how to engage the services in this offering and to agree the scope of the assignment. Atos will also set the Customer up on Atos collaboration portal (or yours if the Customer prefer) so that Atos may exchange information and track progress throughout the engagement. Where on-site Professional Services are required Atos will discuss with the Customer any facilities or access that Atos will require the Customer to provide for us to carry out the engagement. This may include: Access to buildings / site and suitable desk space Access to Customer staff and stakeholders Access to systems and documentation. 5.2 Off-boarding As part of Atos completion phase, Atos will arrange a minimum 1 day workshop (dependent of the size of engagement), to transition Atos learning and final report to the Customer team. This will include transitioning all of the work products from Atos collaboration portal to ensure that the Customer know how Atos reached Atos conclusions. Any models and data that Atos have used will be transitioned (assuming that such transition is permitted by any licenses Atos have purchased / used). 7

14 6. Pricing The pricing for Atos CRM services is based on a Time and Materials model. The overall cost is dependent on the scope of the engagement. Please refer to Atos standard SFIA rate card for details. Please note that the daily rate is dependent on the level of expertise required (SFIA Levels 1 to 7), as well as the skillset relevant to the nature of the assignment. For example, consultants on a vendor selection exercise will be categorized within the Strategy and Architecture price list whereas a Siebel configurator would be categorized under the Solution Development and Implementation price list. Atos pricing is in line with the Skills for the Information Age (SFIA) model. The team composition will depend on the specific project requirements. It will typically consist of a mix of roles of which most will be from the Solution Development and Implementation skill group. The following table illustrates how Atos resources map to the SFIA roles. Project Management Functional Developer Technical 1. Follow Junior PMO Analyst Junior Consultant Junior Developer Junior DBA 2. Assist PMO Analyst Consultant Developer DBA 3. Apply PMO Lead Consultant Developer DBA 4. Enable Junior Project Manager Senior Consultant Senior Developer Senior DBA 5. Ensure/ Advise Project Manager Solution Architect Technical Architect Technical Architect 6. Initiate/ Influence Senior Project Manager Senior Solution Architect Senior Technical Architect Senior Technical Architect 7. Set Strategy/ Inspire Programme Director Senior Solution Architect Senior Technical Architect Senior Technical Architect 8

15 7. Service management For Atos Professional Services engagement Atos will at a minimum provide the Customer with a weekly status update report which outlines progress to plan (plan agreed at the start of the engagement), risks and issues pertaining to the assignment and costs to date. Atos will agree with the Customer the points of contact and mechanisms for escalation, should issues arise during the course of Atos engagement. Where Atos Oracle Programme or Project Delivery services are engaged, Customer s will benefit from Atos mature PRINCE2 based governance model (please see separate Atos offering Atos SI Programme & Project Management Services for Oracle). 9

16 8. Service constraints This product offering refers to only to products and services outlined in sections 1 and 2. Atos can also provide services for other products within the Oracle portfolio (E Business Suite, HCM, Fusion Accounting Hub, OBIEE) which are listed separately to the CRM and CX services. Please see separate Atos service for provision of the following which may be used in conjunction with the CRM and CX professional services offered by this service description: Atos SI Programme & Project Management Services for Oracle Atos SI Oracle BI Analytics and OBIEE Services Atos Oracle Testing Services Atos Application Management Services. Atos Oracle CRM and CX Services are intended for CRM consulting engagements and the implementation of Oracle CRM and CX applications. Application hosting can be on premise or in the cloud by Atos, Oracle Corporation or another provider (depending on specific Oracle product constraints). Atos CRM and CX services as listed in this Service Description may also be used in conjunction with Oracle product offerings such as: Oracle RightNow / Oracle Service Cloud (licenses and hosted service of product see separate offering from Oracle) Oracle Fusion CRM (Oracle Sales Cloud) - (licenses and hosted service of product see separate offering from Oracle. Note that Fusion CRM may also be implemented as an on premise offering if required) Oracle Siebel licensing of product Oracle CRM on Demand - (licenses and hosted service of product see separate offering from Oracle). Note that the minimum assignment length must be 30 working days. 10

17 9. Service levels UK Professional Services staff work to a standard working day (Monday to Friday 9am to 5pm, excluding Bank Holidays) with a 1 hour lunch break. If Professional Services staff are engaged outside of standard hours (for example, if supporting a project go-live out of hours), rates may vary from the standard rate card but will be agreed with the Customer in advance. Offshore Atos Professional Services staff work to local office hours but this many be negotiated according to Customer requirements and the nature of the assignment. 11

18 10. Financial recompense To minimise the cost to users, Atos does not provide service credits for use of the service. All Atos services are provided on a reasonable endeavours basis. Please refer to G Cloud terms and conditions In accordance with the guidance within the GPS G-Cloud Framework Terms and Conditions, the Customer may terminate the contract at any time, without cause, by giving at least thirty (30) Working Days prior notice in writing. The Call Off Contract terms and conditions and the Atos terms will define the circumstances where a refund of any pre-paid service charges may be available. 12

19 11. Training There is no training required to use Atos SI Oracle CRM/ CX Implementation Services. As part of the services, Atos offers tailored training programmes that are designed to maximise the benefits of the solution Atos propose to deploy. 13

20 12. Ordering and invoicing process Ordering this product is a straightforward process. Please forward your requirements to the address Atos will prepare a quotation and agree that quotation with you, including any volume discounts that may be applicable. Once the quotation is agreed, Atos will issue the customer with the necessary documentation (as required by the G-Cloud Framework) and ask for the customer to provide Atos with a purchase order. Once received, the customer services will be configured to the requirements as per the original quotation. For new customers, additional new supplier forms may need to be completed. Invoices will be issued to the customer and Shared Services (quoting the purchase order number) for the services procured. On a monthly basis, Atos will also complete the mandated management information reports to Government Procurement Services detailing the spend that the customer has placed with us. Cabinet Office publish a summary of this monthly management information at: 14

21 13. Termination terms 13.1 By customers (i.e. consumption) Termination shall be in accordance with: The G-Cloud Framework terms and conditions Any terms agreed within the Call Off Contract under section 10.2 of the Order Form (termination without cause) where the Government Procurement Service (GPS) guidance states At least thirty (30) Working Days in accordance with Clause CO-9.2 of the Call-Off Contract Atos Supplier Terms for this Service as listed on the G-Cloud CloudStore. For this specific service, by default Atos ask for at least thirty (30) Working Days prior written notice of termination as per the guidance within the GPS G-Cloud Framework Terms and Conditions By the Supplier (removal of the G-Cloud Service) Atos commits to continue to provide the service for the duration of the Call Off Contract subject to the terms and conditions of the G-Cloud Framework and Atos Supplier Terms. 15

22 14. Data restoration / service migration Not applicable for this service 16

23 15. Customer responsibilities Details of customer responsibilities are available within Atos Terms and Condition for this service. The Customer is expected to provide competent resources to work with the Atos implementation team in accordance with an agreed plan. The resources must be empowered to make the required business and design decisions, and to test and accept the delivered work packages (including systems implementations) on behalf of the Customer. 17

24 16. Technical requirements This section is not applicable for the services listed above. Details of technical requirements are dependent on the scope of the Customer engagement. 18

25 17. Trial service Not available with this service 19

26 20

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud 7 Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud 7 Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to

More information

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services

G-Cloud Service Definition. Atos Oracle Cloud ERP Implementation Services G-Cloud Service Definition Atos Oracle Cloud ERP Implementation Services Atos Oracle Cloud ERP Implementation Services Customers need adaptive and agile Enterprise Resource Planning (ERP) systems to support

More information

G-Cloud Service Definition. Atos Oracle Database Upgrade

G-Cloud Service Definition. Atos Oracle Database Upgrade G-Cloud Service Definition Atos Oracle Database Upgrade Database Upgrade for SCS While providing a technical database upgrade facility, Atos also assist organisations in maximising the benefits from the

More information

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and

More information

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS

G-Cloud Service Definition. Atos Accredited Oracle Business Intelligence Solutions SCS G-Cloud Service Definition Atos Accredited Oracle Business Intelligence Solutions SCS Atos Accredited Oracle Business Intelligence Solutions SCS Robust, scalable Cloud computing and consumption-based reporting

More information

G-Cloud Service Definition. Atos Data Quality Audit SCS

G-Cloud Service Definition. Atos Data Quality Audit SCS G-Cloud Service Definition Atos Data Quality Audit SCS Atos Data Quality Audit SCS As organisations increasingly utilise a hybrid of Legacy and Cloud based technology platforms, it becomes increasingly

More information

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS G-Cloud Service Definition Canopy Big Data proof of concept Service SCS Canopy Big Data proof of concept Service SCS Canopy Big Data Proof of Concept (PoC) Service is a consulting service that helps the

More information

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS

G-Cloud Service Definition. Atos Business Intelligence Dashboards and Analytics SCS G-Cloud Service Definition Atos Business Intelligence Dashboards and Analytics SCS Atos Business Intelligence Dashboards and Analytics SCS The Atos approach to Business Intelligence (BI) Dashboards and

More information

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition

GPS G-Cloud Lot 4: Oracle Business Intelligence Cloud Consultancy Service Definition GPS G-Cloud Lot 4: Contents 1 Introduction... 3 2 Service... 4 2.1 Cloud Consultancy Overview... 4 2.2 Information assurance... 5 2.3 Backup/Restore and Disaster Recovery... 6 2.4 On-boarding and Off-boarding...

More information

G-Cloud Service Definition. Atos Software Development Services

G-Cloud Service Definition. Atos Software Development Services G-Cloud Service Definition Atos Software Development Services Atos Software Solution Development Services A flexible and robust software development service focussed on delivering maximum business value

More information

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS

G-Cloud Service Definition. Atos Rapid Pilot Mobile Application Development Service SCS G-Cloud Service Definition Atos Rapid Pilot Mobile Application Development Service SCS Atos Rapid Pilot Mobile Applications Development Service SCS Designed to provide rapid development and deployment

More information

G-Cloud Service Definition. Atos Oracle Business Intelligence Implementation Services SCS

G-Cloud Service Definition. Atos Oracle Business Intelligence Implementation Services SCS G-Cloud Service Definition Atos Oracle Business Intelligence Implementation Services SCS Atos Oracle Business Intelligence Implementation Services SCS Implementation services to deliver robust, scalable

More information

G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service

G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service G-Cloud Service Definition Lotus Notes to Microsoft SharePoint Migration Discovery Service Lotus Notes to Microsoft SharePoint Migration Discovery Service This service provides an opportunity to review

More information

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS

G-Cloud Service Definition Canopy Big Data proof of concept Service SCS G-Cloud Service Definition Canopy Big Data proof of concept Service SCS Canopy Big Data proof of concept Service SCS Canopy Big Data Proof of Concept (PoC) Service is a consulting service that helps the

More information

G-Cloud Service Definition. Atos SharePoint Development Service

G-Cloud Service Definition. Atos SharePoint Development Service G-Cloud Service Definition Atos SharePoint Development Service SharePoint Development Services SCS A comprehensive electronic document and records management, collaboration or web content management solution

More information

G-Cloud Service Definition. Atos Call Centre Services SCS

G-Cloud Service Definition. Atos Call Centre Services SCS G-Cloud Service Definition Atos Call Centre Services SCS Atos Call Centre Services SCS Summary Atos SIAM Service Desk is designed to provide a core part of the SIAM Tower model for ICT delivery. This service

More information

G-Cloud Service Definition. Atos Digital Marketing Specialist Cloud Services

G-Cloud Service Definition. Atos Digital Marketing Specialist Cloud Services G-Cloud Service Definition Atos Digital Marketing Specialist Cloud Services Atos Digital Marketing SCS Atos Digital Marketing is a range of services to help customers develop and promote their digital

More information

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS

G-Cloud Service Definition. Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS G-Cloud Service Definition Canopy Unmanaged Enterprise Private Cloud (IL3 Capable) IaaS Canopy Unmanaged Enterprise Private Cloud IaaS Canopy Unmanaged Enterprise Private Cloud delivers the efficiencies,

More information

Digital Marketplace - G-Cloud

Digital Marketplace - G-Cloud Digital Marketplace - G-Cloud CRM Services Core offer 9 services in this area: 1. Dynamics CRM Upgrade Services Utilising this service, Core will undertake an evaluation of your current CRM platform. We

More information

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service

G-Cloud Service Definition. Atos Information Security Wireless Scanning Service G-Cloud Service Definition Atos Information Security Wireless Scanning Service Keeping your wireless networks secure Atos Information Security Wireless Scanning Service The Atos Wireless Scanning Service

More information

G-Cloud Service Definition. Atos Mobile Solutions Development Service SCS

G-Cloud Service Definition. Atos Mobile Solutions Development Service SCS G-Cloud Service Definition Atos Mobile Solutions Development Service SCS Atos Mobile Solutions Development Service SCS Full lifecycle support for the development and delivery of mobile solutions to the

More information

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification

G-Cloud Service Description. Atos: Cloud Professional Services: Requirements Specification G-Cloud Service Description Atos: Cloud Professional Services: Requirements Specification Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and

More information

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014

KPMG Advisory. Microsoft Dynamics CRM. Advisory, Design & Delivery Services. A KPMG Service for G-Cloud V. April 2014 KPMG Advisory Microsoft Dynamics CRM Advisory, Design & Delivery Services A KPMG Service for G-Cloud V April 2014 Table of Contents Service Definition Summary (What s the challenge?)... 3 Service Definition

More information

G-Cloud Service Definition. Atos Security Professional Services SCS

G-Cloud Service Definition. Atos Security Professional Services SCS G-Cloud Service Definition Atos Security Professional Services SCS Atos Security Professional Services SCS Security Professional Services delivered by experienced certified professionals empowered by market

More information

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services

Service Management and ICT Monitoring and Reporting Advisory and Implementation Services Service Management and ICT Monitoring and Reporting Advisory and Implementation Services G-Cloud Service 1 1. An overview of the G-Cloud Service Arcus can assist you with a review and advice on the effectiveness

More information

Big Data Support Services. Service Definition

Big Data Support Services. Service Definition 1 3 Big Data Support Services Service Definition BIG DATA SUPPORT SERVICES Service Description The Big Data Support Services are part of the Cognizant Information Management service family. Providing a

More information

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk

SHAREPOINT SERVICE DEFINITION. G-CLOUD Commercial-in-Confidence. civil.lockheedmartin.co.uk SHAREPOINT SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S SHAREPOINT CAPABILITY Lockheed Martin offers a full end to end service, delivering

More information

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS G-Cloud Service Definition Atos infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning SaaS powered

More information

G-Cloud Service Definition. Web Self Service for Cloud SaaS

G-Cloud Service Definition. Web Self Service for Cloud SaaS G-Cloud Service Definition Web Self Service for Cloud SaaS Atos Web Self Service for Cloud SaaS Rapidly deployable cloud knowledge management system that understands language context and delivers automated

More information

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions

Website (Digital) & Mobile Optimisation. 10 April 2014. G-Cloud. service definitions Website (Digital) & Mobile Optimisation 10 April 2014 G-Cloud service definitions TABLE OF CONTENTS Service Overview... 3 Business Need... 3 Our Approach... 4 Service Management... 5 Pricing... 5 Ordering

More information

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services

Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Specialist Cloud Services Lot 4 Cloud EDRM Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4 3.2 Service description...

More information

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand

G-Cloud Service Description. Atos Microsoft Dynamics CRM on Demand G-Cloud Service Description Atos Microsoft Dynamics CRM on Demand February 2013 Atos, the Atos logo, Atos Consulting, Atos Worldline, Atos Sphere, Atos Cloud, Atos Healthcare (in the UK) and Atos WorldGrid

More information

Business Intelligence

Business Intelligence 1 3 Business Intelligence Support Services Service Definition BUSINESS INTELLIGENCE SUPPORT SERVICES Service Description The Business Intelligence Support Services are part of the Cognizant Information

More information

DATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION.

DATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION. DATA ANALYTICS SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Services Overview...4 2.1 Rapid KPI Reporting Delivery Services...4 2.2 Data Discovery & Exploitation Services...5

More information

Ubertas Cloud Services: Service Definition

Ubertas Cloud Services: Service Definition Ubertas Cloud Services: Service Definition February 2013 Innovation. Power. Trust. Contents 1. About Ubertas... 2 Our Company... 2 Our Approach to Service Delivery... 2 Our Partner Network & the UK Cloud

More information

MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 OCTOBER 3, 2015

MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 OCTOBER 3, 2015 OCTOBER 3, 2015 MDM & ENTERPRISE MOBILITY SERVICE DESCRIPTION G-CLOUD 7 607 Milton Keynes Business Centre Hayley Court, Linford Wood, Milton Keynes. MK14 6gD Table of Contents 1 Introduction 4 1.1 Executive

More information

Master Data Management

Master Data Management 1 3 Master Data Management Support Services Service Definition MASTER DATA MANAGEMENT SUPPORT SERVICES Service Description The Master Data Management Support Services are part of the Cognizant Information

More information

SmartImpact MS Dynamics CRM. Support Service Definition

SmartImpact MS Dynamics CRM. Support Service Definition SmartImpact MS Dynamics CRM Support Service Definition Alliance House, 12 Caxton Road, London, SW1H 0QS United Kingdom Phone: +44 (0) 84 5544 2043 E-mail: info@smartimpact.co.uk http://www.smartimpact.co.uk/

More information

MICROSOFT DYNAMICS CRM

MICROSOFT DYNAMICS CRM MICROSOFT DYNAMICS CRM SERVICE DEFINITION G-CLOUD Commercial-in-Confidence civil.lockheedmartin.co.uk SECTION 1 LOCKHEED MARTIN S MICROSOFT DYNAMICS CRM CAPABILITY INTRODUCTION Lockheed Martin offers a

More information

Growth Through Excellence

Growth Through Excellence Growth Through Excellence Public/Private Cloud Services Service Definition Document G- Cloud 5 REFERENCE NUMBER RM1557v Table of Contents Table of Contents... 3 Executive Summary... 4 About the Company...

More information

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services

Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Specialist Cloud Services Lot 4 Cloud Printing and Imaging Consultancy Services Page 1 1 Contents 1 Contents... 2 2 Transcend360 Introduction... 3 3 Service overview... 4 3.1 Service introduction... 4

More information

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1

Cloud Brokerage. G-Cloud Service. Arcus Global 2014 1 Cloud Brokerage G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service management

More information

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS

G-Cloud Service Definition. Atos infrastructure Vulnerability Scanning (Outpost24) SaaS G-Cloud Service Definition Atos infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning (Outpost24) SaaS Atos Infrastructure Vulnerability Scanning SaaS is powered

More information

CareFirst: Service Definition

CareFirst: Service Definition CareFirst: Service Definition Page 1 of 11 Contents 1. Service Overview... 3 2. Information Assurance... 4 3. Details of the level of backup/restore and disaster recovery that will be provided... 4 4.

More information

Security Consultants / Security Managed Services

Security Consultants / Security Managed Services Security Consultants / Security Managed Services Service Definition Document for G-Cloudv7 Services October 2015 Table of Contents Service Overview...3 Our Approach... 3 Features... 3 Benefits... 4 ON-BOARDING

More information

STL Microsoft Dynamics CRM Consulting and Support Services

STL Microsoft Dynamics CRM Consulting and Support Services STL Microsoft Dynamics CRM Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS)

G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) G-CLOUD 7 - VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) Service Definition 6th October 2015 TABLE OF CONTENTS VIRTUAL ASSET MANAGER (VAM) SPECIALIST CLOUD SERVICES (SCS) 3 SERVICE SUMMARY

More information

G-Cloud 6 SERVICE DEFINITION

G-Cloud 6 SERVICE DEFINITION ORACLE CORPORATION UK LTD ( Oracle ) G-Cloud 6 SERVICE DEFINITION Date: [ 29 / 11] 2014 v. 1 This is Oracle s G-Cloud 6 Service Definition for the following service(s): Oracle Business Intelligence Cloud

More information

STL Microsoft SharePoint Consulting and Support Services

STL Microsoft SharePoint Consulting and Support Services STL Microsoft SharePoint Consulting and Support Services STL Technologies Equis House Eastern Way Bury St Edmunds Suffolk IP32 7AB Service Description and Pricing Specialist Cloud Services www.stl.co.uk

More information

EMC Documentum Solutions. 23 September 2013

EMC Documentum Solutions. 23 September 2013 EMC Documentum Solutions 23 September 2013 TABLE OF CONTENTS 1 Service Overview... 3 2 Why Capgemini?... 4 3 The Capgemini Proposition... 5 3.1 Approach... 5 3.2 Our Documentum Services... 5 4 Benefits...

More information

IPL Service Definition - Data Recovery, Conversion and Migration

IPL Service Definition - Data Recovery, Conversion and Migration IPL Proposal IPL Service Definition - Data Recovery, Conversion and Migration Project: Date: 10 April 2014 Issue Number: V1 Customer: Crown Commercial Service Page 1 of 10 IPL Information Processing Limited

More information

MS Analytics as a Service

MS Analytics as a Service G-Cloud 7 Service Definition Version 1 Cloud Services 6 th October 2015 Table of Contents Version 1 Company Profile... 2 Overview... 4 Service Description... 4 Analytics consulting services:... 4 Analytics

More information

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION.

ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. ARCHITECTURE SERVICES. G-CLOUD SERVICE DEFINITION. Table of contents 1 Introduction...3 2 Architecture Services...4 2.1 Enterprise Architecture Services...5 2.2 Solution Architecture Services...6 2.3 Service

More information

Marval Software Limited. G Cloud iii Framework Service Definition

Marval Software Limited. G Cloud iii Framework Service Definition 1 Marval Software Limited G Cloud iii Framework Service Definition Page 1 of 9 2 Contents An overview of the Marval Service Management (MSM) Software Solution... 3 Information assurance Impact Level (IL)

More information

Supplier / Vendor Management Alchemmy Service for G-Cloud 7

Supplier / Vendor Management Alchemmy Service for G-Cloud 7 Supplier / Vendor Management Alchemmy Service for G-Cloud 7 Page 1 of 8 Contents Service Overview...3 Complementary Services...4 Pricing...5 About Alchemmy...6 Our Services...7 Contact Us...8 Page 2 of

More information

Agile Web Development for the Education Sector Service Definition

Agile Web Development for the Education Sector Service Definition Agile Web Development for the Education Sector Service Definition Hotcourses... 2 Agile Web Development Services... 3 Research and strategy... 3 Graphic Design and User Experience... 3 Solution Design...

More information

Mapping and Geographic Information Systems Professional Services

Mapping and Geographic Information Systems Professional Services Mapping and Geographic Information Systems Professional Services G-Cloud Services RM 1557 Service Definition Esri UK GCloud 5 Lot 4 Specialist Services Government Procurement Service Acknowledgement Esri

More information

Overview. Service Description: BCP & DR Strategy (L6)

Overview. Service Description: BCP & DR Strategy (L6) Service Description: BCP & DR Strategy (L6) Government Enterprise Architecture Specialists T: 07966 457 571 E: peter@vision-ist.net Overview Visionist will help your organisation develop a Business Continuity

More information

Service Definition: Agile Business Services

Service Definition: Agile Business Services Service Definition: Service Definition: Description: Sogeti s offers a tailored approach to agile support whether you need help with agile development, testing, or both. Our comprehensive coaching and

More information

Specialist Cloud Services. Acumin Cloud Security Resourcing

Specialist Cloud Services. Acumin Cloud Security Resourcing Specialist Cloud Services Acumin Cloud Security Resourcing DOCUMENT: FRAMEWORK: STATUS Cloud Security Resourcing Service Definition G-Cloud Released VERSION: 1.0 CLASSIFICATION: CloudStore Acumin Consulting

More information

Infrastructure Services

Infrastructure Services Information Security Management System Infrastructure Services Service Definition Version: 1.0 Version date: October 2015 Classification: Public Backup-as-a-Service Systems Monitoring DR-as-a-Service Storage-as-a-Service

More information

Application Development Services for Cloud

Application Development Services for Cloud Application Development Services for Cloud 1. Document Purpose This document describes the G-Cloud J2EE and Application Development Services for Cloud provisioning offering by Vouchcom. 2. J2EE and Java

More information

Software as a Service (SaaS) Online HR

Software as a Service (SaaS) Online HR Software as a Service (SaaS) Online HR Contents Service Definition... 3 An overview of the G-Cloud Service... 3 Key Service Attributes... 4 Information assurance... 4 Details of the level of backup/restore

More information

Discovery Phase Delivery Service Definition

Discovery Phase Delivery Service Definition 17 Blossom Street London E1 6PL United Kingdom T : +44 20 7183 4250 F : +44 20 7183 4251 www.unboxedconsulting.com Discovery Phase Delivery Service Definition Unboxed Consulting Limited is registered in

More information

Invest Wisely with Machine-to-Machine (M2M) and Internet-of- Things (IoT) Advisory Services

Invest Wisely with Machine-to-Machine (M2M) and Internet-of- Things (IoT) Advisory Services Invest Wisely with Machine-to-Machine (M2M) and Internet-of- Things (IoT) Advisory Services Would you like to? Have experts explain M2M and assist your Machine-to- Machine transformation Logica is now

More information

Open Source Sales Force Automation (SFA) in the Cloud SaaS

Open Source Sales Force Automation (SFA) in the Cloud SaaS Open Source Sales Force Automation (SFA) in the Cloud SaaS Service Overview Our open source Sales Force Automation (SFA) in the cloud service allows customers to perform marketing automation through multi

More information

Tactical Cost Reduction

Tactical Cost Reduction Tactical Cost Reduction G-Cloud Service 1 An overview of the G-Cloud Service Information assurance Backup/restore and disaster recovery On-boarding and Off-boarding processes/scope etc. Pricing Service

More information

2013, Cognizant. MS Dynamics CRM Service Definition and Capabilities Overview

2013, Cognizant. MS Dynamics CRM Service Definition and Capabilities Overview 2013, Cognizant MS Dynamics CRM Service Definition and Capabilities Overview Contents Service Definition Summary: Why Cognizant for your MS CRM Needs? MS CRM Solution Offerings Very Rough Slides Follow

More information

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are:

Liaison Technologies BPM, Data and Integration Consulting Service Definition. The G-Cloud Lot 4 Services offered (functional, non-functional) are: Liaison Technologies BPM, Data and Integration Consulting Service Definition Liaison has for many years provided Strategic and Implementation consultancy around BPM, Data and Integration. Whilst Liaison

More information

PAAS Public Sector Managed Services

PAAS Public Sector Managed Services Meritec Limited Meritec House, Acorn Business Park, Skipton, North Yorkshire, BD23 2UE 0845 3451155 servicepoint@meritec.co.uk www.meritec.co.uk Registered In England & Wales No. 3224622 Table of Contents

More information

Software Development for Cloud Implementations - Service Definition

Software Development for Cloud Implementations - Service Definition Software Development for Cloud Implementations - Service Definition 1 Terms of Reference This Service Definition describes the Software Development Services offered as Specialist Cloud Services by Professional

More information

G Cloud 6. Service Definition: Platform as a Service (PaaS)

G Cloud 6. Service Definition: Platform as a Service (PaaS) G Cloud 6 Service Definition: Platform as a Service (PaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and manufacturing

More information

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS

G-Cloud Service Definition. Canopy Remote Backup for Cloud SaaS G-Cloud Service Definition Canopy Remote Backup for Cloud SaaS Canopy Remote Backup for Cloud SaaS Canopy, an Atos company provides a highly secure, cloud backup and file management service for Internet-connected

More information

G Cloud 4 Service Definition Document: CDG Common Digital Platform

G Cloud 4 Service Definition Document: CDG Common Digital Platform G Cloud 4 Service Definition Document: CDG Common Digital Platform Table of Contents 1.0 Document Introduction... 3 2.0 Service Definition: CDG Common Digital Platform... 3 2.1 Benefits of the Common Digital

More information

SERVICE DEFINITION. G-Cloud 7 MANAGED SERVER. Classification: Open

SERVICE DEFINITION. G-Cloud 7 MANAGED SERVER. Classification: Open SERVICE DEFINITION G-Cloud 7 MANAGED SERVER Classification: Open Classification: Open ii MDS Technologies Ltd 2015. Other than for the sole purpose of evaluating this Response, no part of this material

More information

Log and Refer Service Desk IL0. September 2013

Log and Refer Service Desk IL0. September 2013 Log and Refer Service Desk IL0 September 2013 TABLE OF CONTENTS 1 Service Overview... 3 2 Why Capgemini?... 5 3 The Capgemini Proposition... 6 3.1 Approach... 7 4 Benefits... 9 4.1 Summary of Proposition...

More information

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications

www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by PwC & Oracle s Cloud CRM & CX Applications www.pwc.com Next presentation starting soon Next Gen Customer Experience Enabled by & Oracle s Cloud CRM & CX Applications Agenda Introductions & Customer Experience / CX Defined Why CX is Critical Today?

More information

Single Sign On Service Definition

Single Sign On Service Definition Single Sign On Service Definition Prepared by: Date: 7 th April 2014 Robbie Cruickshank-Sutton For enquiries regarding this document, please contact: European Head Office: Olympian Trading Estate, Cayton

More information

Bespoke Cloud Software and Web Application Development

Bespoke Cloud Software and Web Application Development G-Cloud: Special Cloud Services (Lot 4) Service Definition Bespoke Cloud Software and Web Application Development 17 th September 2013 Version 1 Contact: John Wiseman STCS Limited Gear House Saltmeadows

More information

Service Description, G-Cloud Services Social Media Monitoring and Engagement

Service Description, G-Cloud Services Social Media Monitoring and Engagement 60 Great Portland Street London W1W 7RT T: +44 (0)20 3128 8000 F: +44 (0)20 3128 8090 www.theenginegroup.com Service Description, G-Cloud Services Social Media Monitoring and Engagement Engine is made

More information

IPL Service Definition - Master Data Management for Cloud Related Services

IPL Service Definition - Master Data Management for Cloud Related Services IPL Proposal April 2014 IPL Service Definition - Master Data Management for Cloud Related Services Project: Date: 10 April 2014 Issue Number: Customer: Crown Commercial Service Page 1 of 11 IPL Information

More information

G-Cloud Service Definition. Performance Testing as a Service (PTaaS) SCS

G-Cloud Service Definition. Performance Testing as a Service (PTaaS) SCS G-Cloud Service Definition Performance Testing as a Service (PTaaS) SCS Atos Performance Testing as a Service (PTaaS) SCS PTaaS is performance testing from the cloud, on demand with minimal capital investment

More information

G Cloud 6. Service Definition: Unified Communications as a Service (UCaaS)

G Cloud 6. Service Definition: Unified Communications as a Service (UCaaS) G Cloud 6 Service Definition: Unified Communications as a Service (UCaaS) Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering and

More information

G Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii

G Cloud 7. Service Definition: Unified Communications as a Service (UCaaS) RM1557vii G Cloud 7 Service Definition: Unified Communications as a Service (UCaaS) RM1557vii Introduction to Centerprise International Limited Centerprise International Limited was established in 1983 as an engineering

More information

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Cloud Enablement Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 201415/12/2014. Other than for the sole purpose of evaluating this Response, no part

More information

BYOD / Mobile Strategy Alchemmy Service for G-Cloud 7

BYOD / Mobile Strategy Alchemmy Service for G-Cloud 7 BYOD / Mobile Strategy Alchemmy Service for G-Cloud 7 Page 1 of 8 Contents Service Overview...3 Complementary Services...4 Pricing...5 About Alchemmy...6 Our Services...7 Contact Us...8 Page 2 of 8 Service

More information

DIGITAL FORENSICS AND CYBER INCIDENT RESPONSE SERVICES

DIGITAL FORENSICS AND CYBER INCIDENT RESPONSE SERVICES G Cloud IV Framework Lot 4 DIGITAL FORENSICS AND CYBER INCIDENT RESPONSE SERVICES Service Description - ANSEC IA Limited CONTENTS 1 Company Profile. 2 The ANSEC Effect 3 Qualifications 4 Service Description..

More information

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services

G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services G-Cloud IV Services Service Definition Accenture Netsuite Cloud Services 1 Table of contents 1. Scope of our services... 3 2. Methodology & Approach... 4 3. Assets and tools... 5 4. Pricing... 6 5. Contacts...

More information

G-Cloud Service Definition. Canopy Enterprise Content Management for Cloud SaaS

G-Cloud Service Definition. Canopy Enterprise Content Management for Cloud SaaS G-Cloud Service Definition Canopy Enterprise Content Management for Cloud SaaS Canopy Enterprise Content Management (ECM) Canopy ECM is a central, on-demand hub providing the entire Customer document and

More information

Service 25: Digital Continuity - ediscovery Solutions

Service 25: Digital Continuity - ediscovery Solutions Lot: 4 Specialist Cloud Services Service 25: Digital Continuity - ediscovery Solutions An overview of the G-Cloud Service (functional, non functional) Discover Information based on content, metadata and

More information

G CLOUD SERVICE DEFINITION

G CLOUD SERVICE DEFINITION G CLOUD SERVICE DEFINITION Ashton Court Group Ltd Thorpewood Management Centre Blisworth Road Courteenhall Northampton NN7 2QB Tel: + 44 1604 864 781 Email: info@ashtoncourt.com Web: www.ashtoncourt.com

More information

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open

Application Management. Lot 4 - Specialist Cloud Services. Version: 3.0, Issue Date: 05/02/2014. Classification: Open Application Management Version: 3.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part

More information

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open

Cloud Enablement. Lot 4 - Specialist Cloud Services. Version: 2.0, Issue Date: 05/02/2014. Classification: Open Cloud Enablement Version: 2.0, Issue Date: 05/02/2014 Classification: Open Classification: Open ii MDS Technologies Ltd 2014. Other than for the sole purpose of evaluating this Response, no part of this

More information

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition

Informed Solutions InformedINSIGHT Big Data G-Cloud5 Service Definition Informed Solutions InformedINSIGHT Big Data V1.0.0 **PROTECT COMMERCIAL** London 11 Old Queen Street, Westminster, London, SW1H 9JA, UK Tel: +44(0)20 3042 2000 Fax: +44(0)20 3042 2015 www.informed.com

More information

G Cloud III Framework Lot 4 (SCS) Project Management

G Cloud III Framework Lot 4 (SCS) Project Management G Cloud III Framework Lot 4 (SCS) Project Management Contents Executive Summary 3 Project Management 4 Why Deloitte? 6 SFIA Rate Card 7 Contact 8 Service Definition (a) to (p) 9 Executive Summary PROJECT

More information

Software Development Services

Software Development Services Software Development Services G-Cloud IV Service Definition Lot 4 - SCS Contact us: Danielle Pratt Email: G-Cloud@esynergy-solutions.co.uk About is a leading provider of IT Consultancy Services operating

More information

Agilisys G-Cloud Service V

Agilisys G-Cloud Service V Agilisys G-Cloud Service V Service Definition Endpoint Management Lot 1 Infrastructure as a Service (IaaS) April 2014 At Agilisys we deliver success through innovation working with our clients to transform

More information

G-CLOUD 7 P E R F O R M A N C E T E S T I N G S E R V I C E C O M P A N Y D E T A I L S ABOUT MASTEK

G-CLOUD 7 P E R F O R M A N C E T E S T I N G S E R V I C E C O M P A N Y D E T A I L S ABOUT MASTEK G-CLOUD 7 C O M P A N Y D E T A I L S P E R F O R M A N C E T E S T I N G S E R V I C E ABOUT MASTEK Incorporated in 1982, Mastek has been at the forefront of technology and has made significant investments

More information

Strategic Assessment on Customer Data

Strategic Assessment on Customer Data Strategic Assessment on Customer Data G-Cloud Service Definition 2013 CGI IT UK Limited All rights reserved September 2013 - Seventh Floor, Kings Place, 90 York Way, London, N1 9AG Founded in 1976, CGI

More information

As a System Integrator and a solution provider, NebuLogic s task is to deliver comprehensive Customer Experience (CX) solutions

As a System Integrator and a solution provider, NebuLogic s task is to deliver comprehensive Customer Experience (CX) solutions Based in Plano, Texas, USA, with multiple delivery centers across the globe including in India, NebuLogic Technologies is an ISO 9001:2008 certified company and a leading provider of enterprise class and

More information