February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS

Size: px
Start display at page:

Download "February 16th, 2012 Prague. Smarter Commerce. Robert Mahr. Leader Smarter Commerce CEE & RCIS"

Transcription

1 February 16th, 2012 Prague Smarter Commerce Robert Mahr Leader Smarter Commerce CEE & RCIS

2

3 Complex Fuzzy Interlocked Powerful!

4 The Smarter Consumer is more instrumented Instrumented 36% more consumers use 2 or more technologies when shopping than last year. Source: Capitalizing on the smarter consumer ; IBM Institute for Business Value; 2011

5 The Smarter Consumer is more interconnected Instrumented Global mobile subscriptions equal 87% of the world s population. Interconnected Source: The World In 2011: ICT Facts And Figures ; ITU World Telecommunication

6 The Smarter Consumer is more Intelligent Instrumented Worldwide smartphone market is expected to grow 49.2% in Interconnected Intelligent Source: Worldwide Quarterly Phone Tracker ; IDC; March 2011

7 The Smarter Consumer is more engaged than ever before Instrumented Engaged Interconnected 91% of mobile users keep their phone within one meter s reach 24/7. Intelligent Source: China Mobile 50k survey ; Morgan Stanley Research; 2007

8 The Smarter Consumer is more empowered than ever before Instrumented 61% of consumers rely on user reviews for product information before making a purchase decision. Engaged Deals Interconnected Pricing Product Details Reviews Product Comparisons Product Availability Empowered Intelligent Source: Digital Consumer Behavior Study ; Avenue A/Razorfish; 2008 Source: Products with syndicated reviews convert 26% higher ; Bazaarvoice; 1/21/10Noah2020

9 The Smarter Consumer is more influenced and more influencing than ever before Instrumented Engaged Deals Interconnected Pricing Product Details Reviews Product Comparisons Product Availability Empowered Influenced/ Influencing Intelligent

10 The Smarter Consumer is more influenced and more influencing than ever before Instrumented 81% received advice through a social site about an upcoming purchase; 74% of those found it influential in their buying decision. Engaged Deals Interconnected Pricing Product Details Reviews Product Comparisons Product Availability Empowered Influenced/ Influencing Intelligent Source: Does social media sway online shopping? ; Bloomberg BusinessWeekre: myyearbookonline survey of 45,000 users; January 2010

11 The Smarter Consumer is more influenced and more influencing than ever before Instrumented Engaged 81% received advice through a social site about an upcoming purchase; 74% of those found it influential in their buying decision. Interconnected Pricing Reviews Deals Product Details Product Comparisons Whose recommendations do consumers trust? Empowered Intelligent 1 Source: Global Online Consumer Survey ; Nielsen; July Source: IBV Retail 2012 Winning Over the Empowered Consumer Survey; IBM; January 2012 Product Availability Influenced/ Influencing Friends & family 90% 1 Unknown users 70% 1 Retailers 10% 2

12 The balance of power over brand preferenceand buying decisions has shifted from the brand owner to the newly-empowered Smarter Consumer Instrumented Engaged Deals Interconnected Pricing Product Details Reviews Product Comparisons Product Availability Empowered Influenced/ Influencing Intelligent

13 These disruptive forcesripple from the customer through the enterprise and across entire industries Individuals The connected consumer The networked workforce The empowered citizen The consumer is using new channels to perceive value, and associated pricing implications. Consumer Products CEO Enterprises Evolved business models Optimized digital operations Connected enterprise Industries Value migration Value chain redefinition Fragmentation "Profits will shift away from analog distribution to digital distribution; we will see increased margins in digital distribution and increased international distribution. Media and Entertainment CEO Disintermediation of clients by smaller niche players (such as mobile players) is cause for concern. Financial Markets CEO 13 Source: IBV Analysis

14 Power has shifted to the customer compressing margins and changing paradigms In this new era, businesses need to: Understand and anticipate customer behavior and needs based on customer insights across all channels Adaptsourcing and procurement based on customer demand and optimize supplier interactions across extended value chains Market, sell and fulfill the right product and service at the right price, time and place Service customers flawlessly, predict and drive customer loyalty 14

15 At IBM we call the path forward: Smarter Commerce Smarter Commerce is a strategic approach that placesthe customer at the centerof your business operations It drives growthby enhancing, extending, and redefining the value you provide It maximizes the insight generated through customer interactions Customer It capitalizes on social and mobile commerce It synchronizes your entire value chain to deliver consistent and predictable outcomes It increases marginsby boosting efficiency at every stage of the commerce cycle It improves collaboration and visibilityfor your customers & partners 15

16 Smarter Commerce focuses on three dimensions centered around the customer Customer Insight In today s world of instant business, you need deep insights, in real-time that you can turn into immediate action Customer Value Strategy In turn, you must re-think how your customers define value, and the changes you must make to your value chain so you can deliver exactly what your customers want - profitably Customer & Partner Engagement Customer You need an approach that allows you to more effectively connect, collaborate, conduct commerce and create a differentiated customer experience increasing the value companies generate for their customers and partners in a rapidly changing digital world 16

17 17 Smarter Commerce can help transform every phase of the commerce cycle Buy Drives intelligent, adaptive and optimized extended supply chains based on customer demand Insight Buy Sourcing, controlling and procurement of goods and services Market Targeted and personalized marketing across all customer interactions Strategy Market Creates personalized and relevant offers with unified cross-channel marketing Service Anticipates behavior and delivers flawless customer service across all channels Service Servicing customer needs across all interaction channels Customer Sell Selling and fulfillment of products and services across all channels Sell Enables customers and partners to buy what they want, when and where 17 Engagement

18 IBM s integrated portfolio for Smarter Commerce Innovation and business value Innovating and aligning business models to drive value to the customer VALUE CHAIN STRATEGY AND SERVICES Market and customer mgmt Aligning sales, marketing and operations to engage with customers Operating and organization models Designing operations, supply chain and the organization model to deliver customer value CORE BUSINESS SOLUTIONS Core Business Processes Buy Market Sell Service Sourcing Supplier Life Cycle Management Supplier Integration & Management Supply Chain Optimization Logistics Management Payments and Settlements Customer Awareness & Analytics Social Media Marketing Brand Experience Cross-channel Campaign Mgmt Digital Marketing Optimization Marketing Resource Mgmt Cross-channel Selling Distributed Order Management Customer Integration & Collaboration Fulfillment Store Solutions Payments & Settlements Contract Management Advanced Analytics Store analytics Purchase analytics Consumer loyalty Predictive and prescriptive Social Analytics Master data management Workload Optimized Systems (Z-Enterprise, Power, X, Storage and Systems Software) focused on agility, integration and automation to drive relevant business outcomes Delivery, Service, & Support Customer Self-Service Reverse Logistics Case Management

19 CUSTOMER VALUE STRATEGY CORE BUSINESS SOLUTIONS Buy Market Sell Service Emptoris Spend Analysis Sourcing Contract Management Supplier Lifecycle Management Category Compliance Management Sterling Commerce Transportation Management Supply Chain Visibility B2B Integration Supplier Portal Vendor Compliance Unica Resource Mgmt Campaign Mgmt Marketing execution Performance Analysis Coremetrics Analytics & Reporting Segmentation Search Optimization WebSphere Commerce Cross-Channel Selling Customer-centric Shopping Experience B2C/B2B Storefronts Precision Marketing Emptoris Contract Management Sterling Commerce Order Management Configuration, Pricing, Quoting Multi-vendor catalog Warehouse Management Transportation Management Supply Chain Visibility B2B Integration Sterling Commerce Delivery & service Scheduling Reverse Logistics IBM Case Manager Case Design, Run-time, Analytics Collaboration Rules & Events ILOG Supply Chain Product Optimization Inventory Optimization DemandTec Price, Promotion, Merchandising Marketing Analytics Retail Store Solutions Retail POS Solutions Self-Service Portal/Kiosk POS Applications ILOG Supply Chain Network Optimization Transportation Optimization Unica Service messaging Notifications CUSTOMER INSIGHT SOLUTIONS

20 Successful companies are staying competitive by transforming their approach to commerce 95% Amount a major transportation company reduced partner integration time*. 41% Amount a retail pet company increased sales per unique web visitor. Also increased open and click-through rates to five times the industry average*. 50% Amount a leading provider of teaching, learning and research solutions grew direct-to-consumer commerce revenues year over year*. 376% Amount a US-based national communications service provider boosted ROI by reducing customer churn. 20 *Case studies based on Coremetrics, Sterling Commerce and Unica solutions

21 What is unique about IBM s Smarter Commerce? Comprehensive Optimizes the complete commerce lifecycle Leading software, services and infrastructure Suppliers Integrated Integrated analytics Integrated focused industry solutions Customers IBM Smarter Commerce Partners Outcome Driven Measureable business outcomes Outcomes tailored to business domains Influencers Flexible and Open Flexible deployment Modular offerings and flexible consumption 21

22 CUSTOMER VALUE STRATEGY CORE BUSINESS SOLUTIONS Buy Market Sell Service Emptoris Spend Analysis Sourcing Contract Management Supplier Lifecycle Management Category Compliance Management Sterling Commerce Transportation Management Supply Chain Visibility B2B Integration Supplier Portal Vendor Compliance Unica Resource Mgmt Campaign Mgmt Marketing execution Performance Analysis Coremetrics Analytics & Reporting Segmentation Search Optimization WebSphere Commerce Cross-Channel Selling Customer-centric Shopping Experience B2C/B2B Storefronts Precision Marketing Emptoris Contract Management Sterling Commerce Order Management Configuration, Pricing, Quoting Multi-vendor catalog Warehouse Management Transportation Management Supply Chain Visibility B2B Integration Sterling Commerce Delivery & service Scheduling Reverse Logistics IBM Case Manager Case Design, Run-time, Analytics Collaboration Rules & Events ILOG Supply Chain Product Optimization Inventory Optimization DemandTec Price, Promotion, Merchandising Marketing Analytics Retail Store Solutions Retail POS Solutions Self-Service Portal/Kiosk POS Applications ILOG Supply Chain Network Optimization Transportation Optimization Unica Service messaging Notifications CUSTOMER INSIGHT SOLUTIONS

23 Recognized leadership in Enterprise Market Management Unica: Leader Gartner Magic Quadrant: Marketing Resource Mgmt, Q1 09QQ109 Gartner Unica: The Leader Gartner Magic Quadrant: Multi-Channel Campaign Mgmt, Q2 09QQ210 Unica: Visionary Gartner Magic Quadrant: Enterprise Marketing Mgmt, Q4 10 Unica: Leader The Forrester Wave : Enterprise Marketing Platforms, Q1 08 Coremetrics: Leader The Forrester Wave : Web Analytics, Q3 09Q309 Unica: Leader The Forrester Wave : Cross-Channel Campaign Mgmt, Q4 09QQ409 23

24 Recognized leadership for E-Commerce, B2B Integration, MFT, Order Management IBM: Leader Gartner Magic Quadrant: E-Commerce, Q2 10 Gartner Sterling Commerce: Leader Gartner Magic Quadrant: Managed File Transfer, Q3 09 Sterling Commerce: Leader Gartner Magic Quadrant: Integration Service Providers, Q4 09 IBM Leader The Forrester Wave : B2C ecommerce Platforms, Q4 10 Sterling Commerce: Leader Forrester Wave : Order Management Hubs, Q3 10 Sterling Commerce: Leader Forrester Wave : B2B Service Providers, Q

25 IBM is the partner for Smarter Commerce Leading industry capabilities and offerings Analytics, B2B Integration, Decision Optimization, Enterprise Marketing Management, Order Management, Selling and Fulfillment Modular approach to address key challenges today and grow with confidence Leader in research and development $2.5 billion invested since 2010 to create a truly smarter approach to commerce New services practice with more than a thousand dedicated experts Expertise in over 20 industriestohelp create a solution customized for your specific needs Leader in Smarter Computing -Over 50,000 hardware and software developers optimizing systems to manage needs driven by commerce applications 25

26

IBM Unica and Cincom Synchrony : A Smarter Partnership

IBM Unica and Cincom Synchrony : A Smarter Partnership DATA SHEET Smarter Commerce for Smarter Customers Today s customers are deciding when and where the buying process begins, when it ends, who will be part of it, what order it will follow and how all elements

More information

Discover how and why file transfer is changing

Discover how and why file transfer is changing Discover how and why file transfer is changing Why you should think of it as more than FTP 1 2013 IBM Corporation Agenda What is Smarter Commerce? What is the role of B2B integration? What is MFT? Problems

More information

Get Social, Sell Social Business

Get Social, Sell Social Business Get Social, Sell Social Business Stuart J. McRae Executive Collaboration & Social Business Evangelist IBM Collaboration Solutions ibm.co/smcrae stuart.mcrae@uk.ibm.com www.twitter.com/smcrae www.linkedin.com/in/stuartmcrae

More information

WebSphere Commerce V7 Management Center

WebSphere Commerce V7 Management Center Juha Nevalainen WebSphere Commerce Technical Specialist April 20 WebSphere Commerce V7 Management Center Introduction Proof of Technology Agenda What is WebSphere Commerce WebSphere Commerce Focus Areas

More information

Four distribution strategies for extending ERP to boost business performance

Four distribution strategies for extending ERP to boost business performance Infor ERP Four distribution strategies for extending ERP to boost business performance How to evaluate your best options to fit today s market pressures Table of contents Executive summary... 3 Distribution

More information

Analytics Powered Smarter Merchandising

Analytics Powered Smarter Merchandising Analytics Powered Smarter Merchandising How Lee Jeans is Leveraging IBM WebSphere Commerce and Coremetrics Luis E Rodriguez WW Solutions Executive, Smarter Commerce, IBM Brian Tomz Sr. Director Product

More information

Capitalizing on the power of big data for retail

Capitalizing on the power of big data for retail IBM Software Big Data Retail Capitalizing on the power of big data for retail Adopt new approaches to keep customers engaged, maintain a competitive edge and maximize profitability 2 Capitalizing on the

More information

Turbocharge Your Email Marketing Through Better Transactional Messages

Turbocharge Your Email Marketing Through Better Transactional Messages Turbocharge Your Email Marketing Through Better Turbocharge Your Email Marketing Through Better How to Use Everyday Transactional Emails for Greater Customer Experiences and More Revenue $ option #3 option

More information

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1

IBM Commerce by CrossView, Order Management Order management in the cloud. IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management Order management in the cloud IBM Commerce by CrossView, Order Management 1 IBM Commerce by CrossView, Order Management is a solution that delivers strategy,

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

Physical/Digital Convergence: New Technology for Omnichannel Retail

Physical/Digital Convergence: New Technology for Omnichannel Retail Physical/Digital Convergence: New Technology for Omnichannel Retail Moderator Allison Enright Editor Internet Retailer Featured Panelist Nikki Baird Partner Retail Systems Research Speaker Jeremy Wilson

More information

IBM Enterprise Marketing Management (EMM) and Unica overview

IBM Enterprise Marketing Management (EMM) and Unica overview IBM EMM IBM Enterprise Marketing Management (EMM) and Unica overview IBM Enterprise Marketing Management Our EMM Offerings IBM s Enterprise Marketing Management solutions offer proven web and customer

More information

IBM Commerce on Cloud

IBM Commerce on Cloud Patricia Seybold Group Trusted Advisors to Customer-Centric Executives IBM Commerce on Cloud Cloud Deployment of Enterprise-Class for Businesses of All Sizes By Mitch Kramer Senior Consultant, Patricia

More information

The case for Centralized Customer Decisioning

The case for Centralized Customer Decisioning IBM Software Thought Leadership White Paper July 2011 The case for Centralized Customer Decisioning A white paper written by James Taylor, Decision Management Solutions. This paper was produced in part

More information

Transforming Business Processes with Agile Integrated Platforms

Transforming Business Processes with Agile Integrated Platforms Transforming Business Processes with Agile Integrated Platforms SPRING 2015 Sponsored by SAP Technology Business Research, Inc. Technology changes, but the needs of business do not. Integration is essential

More information

IBM Coremetrics Web Analytics

IBM Coremetrics Web Analytics IBM Coremetrics Web Analytics Analytics to power digital marketing optimization and execution Highlights Real-time Key Performance Indicators (KPIs) suitable for marketers from finance, retail, content

More information

Overview, Goals, & Introductions

Overview, Goals, & Introductions Improving the Retail Experience with Predictive Analytics www.spss.com/perspectives Overview, Goals, & Introductions Goal: To present the Retail Business Maturity Model Equip you with a plan of attack

More information

Guide. Omni-Channel Order Management

Guide. Omni-Channel Order Management Guide Omni-Channel Order Management Omni-Channel Order Management Guide 02 Omni-Channel Order Management Guide The retail industry is undergoing a phenomenal transformation. Technological advances and

More information

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM

IBM Global Business Services Microsoft Dynamics CRM solutions from IBM IBM Global Business Services Microsoft Dynamics CRM solutions from IBM Power your productivity 2 Microsoft Dynamics CRM solutions from IBM Highlights Win more deals by spending more time on selling and

More information

WebSphere Commerce Overview for Vector. 2014 IBM Corporation

WebSphere Commerce Overview for Vector. 2014 IBM Corporation WebSphere Commerce Overview for Vector Agenda WebSphere Commerce Overview Starter Stores Extended Sites Mobile Commerce Tooling Precision Marketing Promotions Search Solr Summary Capabilities References

More information

«How to make it happen» How IBM is fueling the evolution of retail innovation, store transformation & FMCG consumer engagement

«How to make it happen» How IBM is fueling the evolution of retail innovation, store transformation & FMCG consumer engagement «How to make it happen» How IBM is fueling the evolution of retail innovation, store transformation & FMCG consumer engagement Leaders will take a systematic and integrated approach to drive enterprise

More information

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into

The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into The following is intended to outline our general product direction. It is intended for information purposes only, and may not be incorporated into any contract. It is not a commitment to deliver any material,

More information

Avangate Subscription Billing

Avangate Subscription Billing Launch Products. Retain and Service Your Customers. Generate Recurring Revenues Across Any Channel. Accelerate Customer Insight. Software as a Service (SaaS) is quickly becoming the preferred mode of delivery

More information

Between December 2009 and January 2010, Aberdeen surveyed

Between December 2009 and January 2010, Aberdeen surveyed Fast-Track Cross-Channel Gains: The Final Frontier for Customer Share of Wallet Sahir Anand, RESEARCH DIRECTOR, RETAIL, HOSPITALITY, & BANKING, ABERDEEN GROUP Chris Cunnane, SENIOR RESEARCH ASSOCIATE,

More information

Accenture CAS: integrated sales platform Power at your fingertips

Accenture CAS: integrated sales platform Power at your fingertips Accenture CAS: integrated sales platform Power at your fingertips Understanding the market It is a tough market out there: margins are tightening, competition is increasing and the retail landscape is

More information

Pipeline. Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications

Pipeline. Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications Pipeline Your OSS/BSS Information Source. Delivering Customer-Personalization Through Intelligent Applications Key Strategies For Increasing Revenue Through Personalization By John Konczal and Michael

More information

Lead the Retail Revolution.

Lead the Retail Revolution. Lead the Retail Revolution. The retail industry is at the center of a dramatic shift in the way consumers shop and interact with their retailers. After hundreds of years of customers going to the store,

More information

Marketing Analytics. September 28, 2011

Marketing Analytics. September 28, 2011 Marketing Analytics September 28, 2011 Agenda Industry Statistics Industry briefs Demo Summary Gartner Industry Stats enterprise data... is expected to grow by 650% in the next five years 80% of that the

More information

The Changing Landscape of B2B ecommerce

The Changing Landscape of B2B ecommerce The Changing Landscape of B2B ecommerce For years, ecommerce was a B2C game a channel best suited for consumer brands and retail transactions. Several recent studies and some major shifts in buyer behavior,

More information

2792 - Leveraging WebSphere Commerce for Search Engine Optimization (SEO)

2792 - Leveraging WebSphere Commerce for Search Engine Optimization (SEO) 2792 - Leveraging WebSphere Commerce for Search Engine Optimization (SEO) Walfrey Ng, Development Manger, WebSphere Commerce Srini Rangaswamy, Product Manager, WebSphere Commerce IBM s statements regarding

More information

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions

Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions Deliver a Better Digital Customer Experience Through Sonata s Digital Engagement Solutions The World is Going Digital The incredible growth of the internet, the proliferation of mobile devices and the

More information

Client focused. Results driven. Ciber Retail Solutions

Client focused. Results driven. Ciber Retail Solutions Client focused. Results driven. Ciber Retail Solutions Multi-Channel Retailing Retailers are confronted by a downturn in consumer spending, ever-tighter margins, emerging shopping patterns, empowered consumers

More information

Order Management: Three Rules for Building Smarter Order Management

Order Management: Three Rules for Building Smarter Order Management Order Fulfillment Best Practice Guide Order Management: Three Rules for Building Smarter Order Management 2 Order Management: Three Rules for Building Smarter Order Management Order Management: Three Rules

More information

IBM WebSphere Commerce

IBM WebSphere Commerce IBM WebSphere Commerce Deliver a seamless and consistent buying experience across digital and physical channels Highlights Drive revenue through increased conversions across channels Deliver an engaging

More information

Amdocs Multichannel Selling Solution

Amdocs Multichannel Selling Solution Amdocs Multichannel Selling Solution Are Your Sales Channels Geared to Maximize Your Revenue? Most consumers use multiple sales channels when buying a new phone, device or package. While more and more

More information

Commerce Management System

Commerce Management System Commerce System Commerce Without Compromise The scalability and value of hosted e-commerce... The performance and control of a licensed software solution The world of e-commerce is becoming more and more

More information

Accenture CAS: Retail Execution Create stronger customer connections

Accenture CAS: Retail Execution Create stronger customer connections Accenture CAS: Retail Execution Create stronger customer connections Understanding the market In an age of see it, buy it consumer activity, one of the biggest challenges facing today s business is shelf

More information

CRM as a Service. For Customers in the Cloud

CRM as a Service. For Customers in the Cloud CRM as a Service For Customers in the Cloud Customer Relationship Management Our mission: to help our customer identify, define, design and deliver the best CRM strategy, in terms of For our Customer with

More information

Five Strategies to Build a Successful Email Marketing Campaign

Five Strategies to Build a Successful Email Marketing Campaign Five Strategies to Build a Successful Email Marketing Campaign David Daniels, CEO & Co-Founder - The Relevancy Group, LLC Christopher Nash, Senior Business Optimization Consultant Sitecore Reminders for

More information

Enterprise Marketing Management (EMM)

Enterprise Marketing Management (EMM) IBM Software Thought Leadership White Paper Enterprise Marketing Management Today s empowered customer puts marketing to the test Enterprise Marketing Management empowers marketers 2 Contents 2 Businesses

More information

Mobilizing the Shopping Store

Mobilizing the Shopping Store Mobilizing the Shopping Store As retailers are opting multi-channel strategies to reach out to consumers, E-Commerce and online shopping portals have become hub of the internet market. Online shoppers

More information

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012

TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 TOP 5 CRM SOFTWARE SUPPLIERS GUIDE 2012 1. CLICKHQ BY CLICK INNOVATION CLOUD BASED CRM SOFTWARE FOR SMALL BUSINESS Overview Designed, developed and supported in the UK by people who have built and run

More information

Service Lifecycle Management Solutions

Service Lifecycle Management Solutions Service Lifecycle Management Solutions Complete Visibility & Control of Your Service Supply Chain The service landscape is shifting. Customer demands continue to increase. It is no longer enough to just

More information

Vehicle Sales Management

Vehicle Sales Management Solution in Detail Automotive Executive Summary Contact Us Vehicle Sales Optimizing Your Wholesale Business Efficient Sales Collaborative Operation Faced with declining margins, automotive sales organizations

More information

SAP ERP OPERATIONS SOLUTION OVERVIEW

SAP ERP OPERATIONS SOLUTION OVERVIEW SAP ERP OPERATIONS SOLUTION OVERVIEW YOUR SUCCESS Solving business problems is the general criterion for measuring success... SAP provides us with the powerful tools we need to solve our business problems.

More information

SAS CUSTOMER INTELLIGENCE. Solve more marketing challenges with a comprehensive enterprise solution

SAS CUSTOMER INTELLIGENCE. Solve more marketing challenges with a comprehensive enterprise solution SAS CUSTOMER INTELLIGENCE Solve more marketing challenges with a comprehensive enterprise solution Enable Smarter Decisions Throughout Your Marketing Process SAS analytics leads to deeper understanding

More information

IBM B2B Commerce. Enablement Roadmap Catalogue

IBM B2B Commerce. Enablement Roadmap Catalogue IBM B2B Commerce Enablement Roadmap (2013) IBM B2B Commerce Enablement Roadmap Catalogue 2013 IBM B2B Commerce Enablement Roadmap (2013) IBM B2B Commerce Enablement Roadmap Table of Contents B2B 1. Managed

More information

Agenda Overview for Digital Commerce, 2015

Agenda Overview for Digital Commerce, 2015 G00270685 Agenda Overview for Digital Commerce, 2015 Published: 18 December 2014 Analyst(s): Jennifer Polk Marketing is making a greater impact on, and taking more responsibility for, digital commerce.

More information

IBM InfoSphere: Solutions for retail

IBM InfoSphere: Solutions for retail IBM Software Solution Brief IBM InfoSphere: Solutions for retail Build a single view of customer information and a trusted source for product information with data integration and master data management

More information

Datasheet. Infosys in the Wireless Mobility Space

Datasheet. Infosys in the Wireless Mobility Space Datasheet Infosys in the Wireless Mobility Space Mar 2009 Infosys end-to-end Wireless Capabilities Infosys Wireless footprint extends across entire ecosystem including wireless service providers, equipment

More information

Just-in-Time Marketing: Lessons from the Masters

Just-in-Time Marketing: Lessons from the Masters Just-in-Time Marketing: Lessons from the Masters Marketers have changed the way they engage consumers, but have their changes taken them all the way back to the factory floor where marketing is produced?

More information

Elevate Customer Experience and Engagement in the New Digital World

Elevate Customer Experience and Engagement in the New Digital World Elevate Customer Experience and Engagement in the New Digital World John Chan CRM Solutions Lead, Microsoft Business Solutions Microsoft Asia Customer buying behavior has fundamentally changed therefore,

More information

B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce

B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce B2B ecommerce Selling Online Isn t Just for Retailers Ryan Burnham k-ecommerce OUR COMMITMENT TO THE COMMUNITY 1,500+ CLIENTS IN 15 COUNTRIES k-ecommerce YOUR ONLINE BUSINESS PARTNER ecommerce built for

More information

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle

SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE. Make the right decisions through every stage of the merchandise life cycle SOLUTION OVERVIEW SAS MERCHANDISE INTELLIGENCE Make the right decisions through every stage of the merchandise life cycle Deliver profitable returns and rewarding customer experiences Challenges Critical

More information

Sales Force Automation

Sales Force Automation Sales Force Automation Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities

More information

Understanding the Real Impact of Social Media Monitoring on the Value Chain

Understanding the Real Impact of Social Media Monitoring on the Value Chain March 2013 Understanding the Real Impact of Social Media Monitoring on the Value Chain More and more companies have turned to social media monitoring or social listening tools to find the critical insights

More information

Differentiate Now for Retail Leadership The Omni Channel Customer Experience

Differentiate Now for Retail Leadership The Omni Channel Customer Experience Differentiate Now for Retail Leadership The Omni Channel Customer Experience Singapore October 11 th, 2011 Ivano Ortis Head International, IDC Retail Insights Agenda Industry Trends What is Changed? Omni-channel

More information

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0

How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 How to deliver a superior multi channel experience including the new Web Channel Experience Management 3.0 Matthias Göhler Vice President Product Management Multi Channel, SAP AG Learning Points In this

More information

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed

Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed TM Infor Rhythm for commerce E-commerce that s comprehensive, integrated, and beautifully-designed Deploy a digital experience that delights customers and drives meaningful business results Make online

More information

DRIVING B2B SALES IN THE AGE OF DIGITAL

DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL DRIVING B2B SALES IN THE AGE OF DIGITAL WE RE ON THE CUSP OF A GENERATION SHIFT IN B2B PURCHASING. As Business-to-Business (B2B) buyers are exposed to innovative

More information

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships.

for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Microsoft Dynamics for Retail One solution connects retail end-to-end, driving growth and fostering customer relationships. Our vision is to empower midsized and enterprise retailers with a seamless and

More information

COMPLETE COMMERCE SOLUTION FOR DELIVERING A UNIFIED CUSTOMER EXPERIENCE

COMPLETE COMMERCE SOLUTION FOR DELIVERING A UNIFIED CUSTOMER EXPERIENCE COMPLETE COMMERCE SOLUTION FOR DELIVERING A UNIFIED CUSTOMER EXPERIENCE BUILD YOUR BUSINESS AROUND YOUR CUSTOMERS, NOT CHANNELS. Today s customers expect highly consistent and personalized shopping experiences,

More information

IBM Enterprise Asset Management

IBM Enterprise Asset Management IBM Enterprise Asset November 14 th, 2012 Daniel STAN Tivoli Software Sales, IBM Romania IBM Tivoli 2012 Strategic Capabilities VISIBILITY CONTROL AUTOMATION See and understand your business in real time

More information

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator

Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator Retail Sector Use Cases Capabilities Information-Driven Transformation in Retail with the Enterprise Data Hub Accelerator Introduction Enterprise Data Hub Accelerator

More information

SAP Supply Chain Execution Strategy. Franz Hero, SVP Supply Chain Management & Logistics March, 2014

SAP Supply Chain Execution Strategy. Franz Hero, SVP Supply Chain Management & Logistics March, 2014 SAP Supply Chain Execution Strategy Franz Hero, SVP Supply Chain Management & Logistics March, 2014 Ready for the Future Customer Service Cost Efficiency Productivity Visibility Global Trade Compliance

More information

Delivering information-driven excellence

Delivering information-driven excellence Delivering information-driven excellence UNLOCKING THE BENEFITS OF Multi-domain Master Data Management In a highly competitive, global economy where data is now a core enabler, industry leaders are increasingly

More information

E-commerce solutions May 2001. Increasing sales opportunities and customer retention with relationship marketing.

E-commerce solutions May 2001. Increasing sales opportunities and customer retention with relationship marketing. E-commerce solutions May 2001 Increasing sales opportunities and customer retention with relationship marketing. Page 2 Contents 2 Abstract 2 Introduction 4 WebSphere Commerce Suite drives relationship

More information

White Paper. An itelligence White Paper B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective

White Paper. An itelligence White Paper B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective White Paper An itelligence White Paper B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective B2B Omni-Channel Engagement: Challenges and Solutions from the Mid-Market Perspective

More information

Improving customer satisfaction and operational efficiencies with a proven portal solution.

Improving customer satisfaction and operational efficiencies with a proven portal solution. Portal solutions for the retail industry Executive brief October 2005 Improving customer satisfaction and operational efficiencies with a proven portal solution. Page 2 Contents 2 Executive summary 2 Retail

More information

Next Best Action Using SAS

Next Best Action Using SAS WHITE PAPER Next Best Action Using SAS Customer Intelligence Clear the Clutter to Offer the Right Action at the Right Time Table of Contents Executive Summary...1 Why Traditional Direct Marketing Is Not

More information

Transform your business with Inspired Marketing. 5 Things You Should Know About ExactTarget

Transform your business with Inspired Marketing. 5 Things You Should Know About ExactTarget 5 Things You Should Know About ExactTarget Transform your business with Inspired Marketing 5 Things You Should Know About ExactTarget 5 Things You Should Know About ExactTarget Transform your business

More information

The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce

The #1 Web-Based Business Software Suite. Accounting / ERP CRM Ecommerce The #1 Web-Based Business Software Suite Accounting / ERP CRM Ecommerce for every business. Intelligent Complete Simple You have real-time access to all the information you need to make better, faster

More information

Financial Services. Market Insights, Drivers & Best Practices

Financial Services. Market Insights, Drivers & Best Practices Financial Services Market Insights, Drivers & Best Practices Purpose This guide provides key insights for digital marketing practitioners and executives working in the Financial Services industry. Those

More information

The Retail Analytics Challenge: Smarter Retail through Advanced Analytics & Optimization

The Retail Analytics Challenge: Smarter Retail through Advanced Analytics & Optimization Smarter Retail The Retail Analytics Challenge: Smarter Retail through Advanced Analytics & Optimization 2011 IBM Corporation Connecting With the Digital Customer the Retail Challenge 88.8% increase in

More information

InforCloudSuite. Distribution Enterprise. Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1

InforCloudSuite. Distribution Enterprise. Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 InforCloudSuite Distribution Enterprise Overview INFOR CLOUDSUITE DISTRIBUTION ENTERPRISE 1 What if... You could implement an enterprise solution customized for distribution without the risks of traditional

More information

Integrated Fulfillment: Modern Warehouse Management

Integrated Fulfillment: Modern Warehouse Management Integrated Fulfillment: Modern Warehouse Oracle European Value Chain Summit #vcsummit15 Susan Flierl Product Strategy Director, Logistics March 2015 Safe Harbor Statement The following is intended to outline

More information

Experience a world where customer interactions just keep getting better.

Experience a world where customer interactions just keep getting better. Experience a world where customer interactions just keep getting better. NCR SERVICES Brochure Title Goes Here Proactive management, Sub-header / descriptionmaintenance goes here and support Experience

More information

Simplify and Automate IT

Simplify and Automate IT Simplify and Automate IT Expectations have never been higher Reduce IT Costs 30% increase in staff efficiency Reduce support costs by 25% Improve Quality of Service Reduce downtime by 75% 70% faster MTTR

More information

What s New in Analytics: Fall 2015

What s New in Analytics: Fall 2015 Adobe Analytics What s New in Analytics: Fall 2015 Adobe Analytics powers customer intelligence across the enterprise, facilitating self-service data discovery for users of all skill levels. The latest

More information

B2B Cloud Services. Transforming the B2B Integration Landscape. 2011 IBM Corporation

B2B Cloud Services. Transforming the B2B Integration Landscape. 2011 IBM Corporation B2B Cloud Services Transforming the B2B Integration Landscape Agenda Business Trends and Your Dynamic Business Network B2B and the Cloud A Vision for B2B Cloud Services 2 Disclaimer IBM s statements regarding

More information

BUSINESS WHITE PAPER. Contextual e-commerce: The key to an optimized e-commerce channel. www.coremedia.com

BUSINESS WHITE PAPER. Contextual e-commerce: The key to an optimized e-commerce channel. www.coremedia.com Contextual e-commerce: The key to an optimized e-commerce channel www.coremedia.com THE CONTEXTUAL JOURNEY Today s online customers are empowered like never before, engaging with companies across a range

More information

Adobe Experience Manager: Commerce

Adobe Experience Manager: Commerce Adobe Experience Manager: Commerce Datasheet Adobe Experience Manager: Commerce Benefits of e-commerce capabilities Agile merchandising and marketing Rapid and flexible customization of the shopping experience

More information

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution

A Customer Centric Digital Platform For Utilities. A Joint Capgemini and Pegasystems Solution A Customer Centric Digital Platform For Utilities A Joint Capgemini and Pegasystems Solution 2 A Customer Centric Digital Platform For Utilities Utilities the way we see it Utilities in a changing world

More information

Optimize data management for. smarter banking and financial markets

Optimize data management for. smarter banking and financial markets Optimize data management for smarter banking and financial markets 2 Flexibility, transparency, quick response times: Are you ready for the new financial environment? 1 2 and profitability Meeting customer

More information

Omni- Channel Benefits for B2B Commerce

Omni- Channel Benefits for B2B Commerce i Mtkang/Shutterstock B2B ecommerce trends and tides are signaling a shift towards a B2C- like Omni- Channel eco- system. arvato Systems North America 6 East 32nd Street, New York, New York 10016 United

More information

IBM Sterling Order Management

IBM Sterling Order Management IBM Sterling Order Management Manage orders and grow revenue across your extended enterprise Overview In this Solution Overview, you will learn: How to obtain cross-channel excellence by efficiently orchestrating

More information

Managing Growth in an Omni-Channel World

Managing Growth in an Omni-Channel World Managing Growth in an Omni-Channel World October 15, 2015 Marc Kalman Breaking the Mold of Outdated ERPs 1 What We Will Cover What is Omni-Channel? Market Challenges Save the Sale Turning to the Supply

More information

Driving competitive advantage in the era of Smart

Driving competitive advantage in the era of Smart Driving competitive advantage in the era of Smart On a Smarter Planet, everyone is connected to everything. The result? Single transactions to personalized engagement Millions of PCs to Structured data

More information

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview

SAP CUSTOMER RELATIONSHIP MANAGEMENT. Solution Overview Solution Overview SAP CUSTOMER RELATIONSHIP MANAGEMENT CUSTOMER RELATIONSHIP MANAGEMENT AS A BUSINESS STRATEGY IS CHANGING 2 With SAP CRM, we optimized our sales resources, reduced administrative costs,

More information

Oracle istore. Deliver Intelligent, Personalized Customer Experiences

Oracle istore. Deliver Intelligent, Personalized Customer Experiences Oracle istore Oracle istore is the Enterprise E-Business Suite ecommerce application that provides a personalized, comprehensive and cost-effective Internet sales channel. istore is a key component of

More information

Sage MAS 90 and 200. Extended Enterprise Suite S

Sage MAS 90 and 200. Extended Enterprise Suite S Sage MAS 90 and 200 Extended Enterprise Suite S An End-to-End Approach to Business Software At Sage, we ve been supporting businesses like yours with world-class business software for well over a quarter

More information

The Digital Business Era Is Here

The Digital Business Era Is Here The Digital Business Era Is Here 5 keys to transforming your business for speed, agility and innovation The business world is changing dramatically. Customer and partner expectations are higher than they

More information

CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES

CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES CUSTOMER RELATIONSHIP MANAGEMENT CONCEPTS AND TECHNOLOGIES Chapter 1: Introduction to CRM Selected definitions of CRM 1 CRM is an information industry term for methodologies, software, and usually Internet

More information

Presented In Conjunction With: Feature Sponsor

Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: Feature Sponsor Presented In Conjunction With: The Sale Is The Omni-Channel Retailers have come to realize the channel customers use to make purchases does not matter, because

More information

Boosting Loyalty And Customer Engagement In The Cloud

Boosting Loyalty And Customer Engagement In The Cloud Boosting Loyalty And Customer Engagement In The Cloud Combining The Strengths Of salesforce.com Social Clienteling And Fujitsu In-Store Systems Integration Today s consumers are in control of their retail

More information

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS

COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS COMPLETE COMMERCE SOLUTION BUILT AROUND YOUR CUSTOMERS TRANSFORM YOUR BUSINESS Differentiate, adapt and bring innovation to your business faster Create uniquely branded and engaging shopping experiences

More information

2012 State of B2B E-Commerce

2012 State of B2B E-Commerce 2012 State of B2B E-Commerce Executive Summary As digital commerce has transformed all commerce over the last decade, customers have been offered increasing control over their buying experience. Ease of

More information

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH

REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH REDEFINE CUSTOMER EXPERIENCE with ITC INFOTECH Partner of choice for CX Cloud The customer is being rediscovered giving rise to the need for a defined and actionable enterprise customer experience strategy

More information

The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite

The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite The Ecommerce Edge: The Benefits of an Integrated Business Management Software Suite Overcoming the Barriers of Stand-alone Ecommerce Applications A White Paper for Today s Growing Ecommerce Businesses

More information

Case Study & POC & Demos Information

Case Study & POC & Demos Information Case Study & POC & Demos Information Type: Case Study Name: Multichannel Campaign Management (MCCM) Description: The IBM Company seeks, as vendor, through the multichannel campaign management (MCCM) services,

More information