Openbravo Services for Partners

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1 Openbravo for Partners A pure channel organization devoted to Partner success #

2 Devoted to Partner Success Openbravo for Partners are especially designed to accelerate partners practice towards business success and profitability Openbravo for Partners allow partners to accelerate time to market, increase customer wins and retention, and improve delivery quality through proven Openbravo expertise Select Openbravo for Partners to compete with confidence, backed by Openbravo experts with the latest product, technical-sales, and delivery expertise and who have worked closely with mid to large organizations across industries around the globe 2

3 Value added Portfolio Business Technology Leadership Programs Quality Assurance Education and Support 3

4 From Planning to Growth Plan Create your Openbravo Business Plan with the help of Openbravo Business Prepare your organization with the help of Openbravo Education and Support Acquire & Retain Gain new customers, ensure project success and demonstrate continuous value with the help of our Business, Technology, Quality Assurance and Education and Support Demonstrate higher innovation by joining our Leadership programs Grow Keep your team trained on the latest product capabilities with our Openbravo Education and Support Attract more customers with joint initiatives supported by Openbravo Business

5 Business High value-added services from Openbravo business and functional experts to get the maximum benefit out of your goto-market strategies to build a thriving Openbravo practice Business Development Value Planning Business Experts 5

6 Business Development Expert support from our Channel and Marketing organizations to help you define and execute a successful go-to-market strategy Our Channel and Marketing experts will help you to Prepare your Openbravo Business Plan with regular follow-up Manage your pipeline Receive leads according to your geographical area and expertise or register your own leads in the Partner Portal Promote your go-to-market activities like events, conferences or presence in trade shows Promote assets like success stories or delivered value added solutions Leverage co-marketing activities 6

7 Value Planning Evaluate, plan and demonstrate the value Openbravo solutions can provide to your customers Our Business experts will help you to Conduct a client workshop Evaluate customer requirements list and prepare a GAP analysis Define and execute a PoC (Proof of Concept) prior to project start Assess your customer on a proper development strategy Advise on new release benefits and innovations Assess the upgrade process for a new release Keep your Openbravo installations optimized as your customer business grows and changes 7

8 Business Experts Optimize your business process definition and configuration activities with the help of Openbravo experts from a variety of business areas Our Business experts will help you to Gather detailed business requirements Assess the possibility of revising business activities that may help to better adapt to standard functionality Appropriately configure your customer key business processes Plan and execute different project deliverables such as functional design, UAT, training and Go-live activities Assess leveraging existing available functionality to reduce the customizations efforts 8

9 Value Planning and Business Expert in Action Pre- Implementation Implementation Post- Implementation Commercial Step Project Preparation Step Definition Step Iterative Prototyping Step Final Preparation Step Go Live Step Maintenance Step Number of resources and profiles on each stage adapted to Partner needs Openbravo team integrated with Partner team Local or remote delivery Present in all or some project steps Pure management, delivery or both Value Planning Business Experts Value Planning (potential combination of different profiles, both business and technical) Project Manager Openbravo Principal Consultant Openbravo Senior Consultant Openbravo Consultant 9

10 Technology Highly experienced resources with in-depth knowledge about Openbravo technologies that enable your customers to bring individualized process innovations to market Custom Development Architecture Enterprise Mobility Analytics

11 Custom Development Build mission-critical and complex applications that address your customers unique business requirements and let them stay ahead of the competition Our Platform experts will help you to Increase your customers competitive advantage with solutions that meet their unique business needs Reduce development effort and cost, and accelerate time to value Protect future upgradability and mitigate risk by following proven Openbravo development methodologies and standards Apply agile and iterative development methodology, leveraging leading design-thinking principles and continually validating solutions with your users throughout the design and build process 11

12 Architecture Provide greater IT agility, responsiveness, standardization and costefficiency Our Architecture experts will help you to Deploy a proper architecture for high demanding performance scenarios including large number of users and large volume of transactions and data Plan and execute a proper integration strategy with other systems Assess system backup and recovery strategies Advise on security strategies Appropriately configure the whole Openbravo stack for higher system performance 12

13 Enterprise Mobility Reach your customer enterprise mobility goals faster with expert support from Openbravo resources Our Mobile experts will help you to Identify relevant scenarios for deploying mobile software solutions Design a clear mobile strategy and prepare for implementation and development Develop user-centric mobile apps that meet your customer unique business needs Select the best mobile devices that meet your customer requirements 13

14 Analytics Plan, deploy, and optimize your customer business analytics requirements more efficiently Our Analytics experts will help you to Assess and efficiently deploy Openbravo analytics solutions, and optimize them to drive continuous performance improvements Embed real-time insights into every process, decision and action Design and implement a customized business analytics strategy and infrastructure 14

15 Technology in Action Pre- Implementation Implementation Post- Implementation Commercial Step Project Preparation Step Definition Step Iterative Prototyping Step Final Preparation Step Go Live Step Maintenance Step Number of resources and profiles at each stage adapted to Partner needs Openbravo team integrated with Partner team Local or remote delivery Present in all or some project steps Pure management, delivery or both Custom Development Architecture Enterprise Mobility Analytics Openbravo Platform Principal Developer Openbravo Platform Senior Developer Openbravo Platform Developer Openbravo WebPOS Principal Developer Openbravo WebPOS Senior Developer Openbravo WebPOS Developer Openbravo System Architect Openbravo Configuration Engineer Openbravo Performance Engineer Openbravo Mobile Principal Developer Openbravo Mobile Senior Developer Openbravo Mobile Developer Openbravo Analytics Principal Developer Openbravo Analytics Senior Developer Openbravo Analytics Developer 15

16 Quality Assurance Achieve a superior level of project execution success and system operation quality while mitigating risks throughout the whole customer lifecycle Business Assessment Technology Assessment

17 Business Assessment Minimize costs and risk associated with all your Project Management activities Our Business experts will help you to Ensure that Openbravo Implementation Methodology is applied Ensure that projects are in alignment with your client s overall business scope and strategy Keep implementation projects on time and within budget Assess and mitigate risks in your Openbravo implementation Assess your analysis, testing, training, change management or UAT strategies 17

18 Technology Assessment Ensure quality and future upgradability of all your developments Our Development experts will help you to Improve the overall quality of your Openbravo developments Ensure best development practices are followed that ensure maximum quality and future upgradability Improve system performance and stability with proper sizing and architectural decisions Assess system performance Learn how to apply best development practices to get the most out of your development teams 18

19 Quality Assurance in Action: Business Assessment Packs Project Plan Review Consultancy 5 days Check the viability of the proposed project plan to prevent deviations and unnecessary risks, mitigating them before they arise. Review proposed project plan Propose modifications or adjustments according to project characteristics and customer expectations. Project Start Up Consultancy 10 days Support for revision of project plan and customer requirements during the Definition stage. Tasks included in Project Plan Review Consultancy Training on the job for common tasks Review customer functional requirements and GAP analysis Advise on next steps or future phases Project Implementation Consultancy 15 days Extended support for revision of project plan and customer requirements during the Definition stage and follow-up during the next stages. Tasks included in Project Start Up Consultancy 5 additional days for follow-up and support on functional and technical questions Functional Audit Pack 5 days Assess the feasibility and robustness of the proposed solution to identify possible problems that otherwise may go uncovered until after go-live. Review customer requirements and make GAP analysis Review modeled work flows in Openbravo Functional redesign of workflows Identify process improvements 19

20 Quality Assurance in Action: Technology Assessment Packs (1/2) Development Best Practices Audit 5 days Check the quality of a custom development. This audit aims to ensure that the custom code follows Openbravo Development Best Practices. Final report highlights all the areas that can be improved such as potential performance issues, underused new capabilities, common errors or proper message logging. Code Review of custom code based on latest Openbravo Development Best Practices. Final report with conclusions and recommendations to improve the observed weak areas. Development Best Practices Audit & Workshop 10 days Extension of the Development Best Practices Audit with a Workshop to teach the development team based on the conclusions and recommendations included in the Audit Report. Tasks included in the Development Best Practices Audit Workshop sessions to teach the Development Team based on the Audit result. System Performance Audit (SPA) 5 days Collect performance data in Openbravo customer s production system, in order to analyze and make a report with the recommended performance enhancements to be taken. It does not include changes in the customer s system (see System Performance Optimization pack if this is required). Final deliverables include a report and Quick Wins are provided when possible. Munin and AppDynamics agent, pgbadger or Shell script are installed to gather performance data (uninstalled at the end of the service). Install components to gather performance data Collect and analyze data Create report with recommendations Uninstall components System Performance Audit & Onsite Training Workshop 5 days + 2 System Audit Performance (SPA) + 2 day onsite workshop. Tasks included in the SPA Pack 2 day onsite workshop System Performance Audit & Training Webinar 5 days + 1 System Audit Performance (SPA) + 1 day online webinar (distributed during the pack delivery). Tasks included in the SPA Pack 1 day online webinar 20

21 Quality Assurance in Action: Technology Assessment Packs (2/2) System Performance Optimization 10 days Detect, analyze, report and improve badly performing processes. Final deliverables include a report, Quick Wins provided and applied if possible (depends on the type of the identified improvements or issues; some may just follow the regular SLAs under the conditions of the commercial edition) and identified configuration changes. Development and architectural changes are not included. Munin and AppDynamics agent, pgbadger or Shell script are installed to gather performance data (uninstalled at the end of the service). Install components to gather performance data Collect and analyze data Apply configuration changes and collect and analyze again Create report with recommendations Uninstall components System Backup & Recovery Strategy 2 days Backup policy definition and implementation taking into account an expected recovery time. Define/prepare backup & recovery scripts Config WAL archiving Preselect customer backup tools to integrate with OB backup&recovery Implement backup & recovery strategy Certify with a successful recovery Document and teach the backup & recovery environment to customer IT/system crowd. Create and give operational documentation System Health Check Service Monthly Openbravo takes charge of customer system monitoring. Performance data is collected and analyzed. Final deliverable (monthly) includes a report and occasionally performance enhancements that need to be made. Install components to gather performance data Collect and analyze performance data Final report with the analysis and occasionally with performance enhancements that need to be made Analytics Discovery Pack 5 days Design and implement an analytics strategy for better visibility into business performance. Review customer workflows in order to define a proper analytics strategy. Design and create a simple cube from a existing table. Create some reports based on this cube. Create some analytical widgets and embed them into the workspace or a window. 21

22 Education and Support Give your team the tools they need to meet your strategic goals and to maximize the efficiency of your delivery Education Support

23 Education Gain proficiency in selling, developing and implementing Openbravo solutions and track progress toward specialization Our Training experts will help you to Gain proficiency using the Openbravo solutions through a suite of software training and education courses and certifications Save yourself months of self-study Create a comprehensive training plan, fully adapted to you needs with Online, On Demand or Custom training Enjoy a great educational experience through the Openbravo University online platform 23

24 Support Get the support you need to efficiently implement and operate your Openbravo installations Our Support experts will help you to Solve functional and technical issues during system configuration, installation or development Apply required updates and upgrades Assess backup and recovery activities and performance issues Severity based response time SLAs based on each Openbravo Edition 24/7 Support option Online support through Openbravo Support Portal Available self-support tools 24

25 Education in Action: Regular Functional and Technical Training Offering Course You will learn Date Mode Duration Language Functional Training 1 Functional Training 2 Openbravo Commerce Functional Training Production Management Project & Service Management How the Openbravo Business Suite is used, configured and what functionality it supports. A good understanding of the most fundamental financial configurations that a consultant executes when implementing the Openbravo Business Suite as well as providing additional functionality such as pricing and assets. How to configure and use the Openbravo Commerce Suite specific features. A good understanding of the Openbravo Business Suite Production module, which is available with the Openbravo Professional and Enterprise editions. The Project and Service Management Training aims to provide a good understanding of this particular module in the Openbravo Business Suite. Scheduled Online 40h / 3 weeks English Scheduled Online 30h / 2 weeks English OnDemand Online 10h / 30 days English OnDemand Online 5h / 30 days English OnDemand Online 3h / 30 days English Course You will learn Date Mode Duration Language Technical Training 1 (Customization) Technical Training 2 (Development) Openbravo Commerce Technical The fundamental technical knowledge required to perform a basic Openbravo implementation. An in-depth understanding of how the Openbravo Technology Platform can be customized, extended and packaged into modules. How to customize and extend the retail industry specific parts of the Openbravo Commerce Suite Scheduled Online 40h / 3 weeks English Scheduled Online 45h / 4 weeks English OnDemand Online 30h / 30 days English 25

26 Education in Action: Openbravo University 26

27 Support in Action: Support Portal and Self-Support Tools 27

28 Education in Action: Custom Training Offering 1. Customized courses can include Functional and/or Technical training 2. Partner will provide the requirements for the training 3. Openbravo will prepare a detailed proposal including training topics, required resources, maximum number of people if applicable and fees 4. Default language for training sessions and delivered materials will be English. If possible Openbravo could offer a different language that could imply extra fees (for example for the translation of delivered materials) 28

29 Leadership Programs Stay ahead of competitors and get access to exclusive benefits from direct access to and communication with the Openbravo Product Development Organization Roadmap Accelerator Innovators

30 Roadmap Accelerator Program Gain power by joining the Accelerator Program and influence the Openbravo Roadmap Main benefits Accelerate the development of new capabilities already identified in the long-term Roadmap Sponsorship Development (development by Openbravo) Contribution (development by Partner, functional and technical guidance by Openbravo experts) Guaranteed support, evolution and maintenance by Openbravo Discounted price list and additional discounts depending on relevance Incorporated new features will follow the same maturity process as regular product developments 30

31 Innovators Program Benefit from rapid implementation and faster ROI for leading-edge Openbravo software Main benefits Implementation assessment Project monitoring and premium support Early training and information sharing Free update from Professional to Enterprise Edition Discounted services price Program enrollment implies acceptance of the program conditions for Partner and Customer Fully integrated in the standard Openbravo release policy Back to Slide 31

32 Partners Voice Openbravo can be molded to meet the needs of our customers. For our business it is critical to have that flexibility to adapt to customer real business process requirements. Client needs also change over time and Openbravo lets us help our customers' business & IT stay aligned into the future. John Fandl, VP Enterprise Solutions at Agility ERP Gold Partner Openbravo 32

33 Partners Voice Being part of the Openbravo Ecosystem is very important to us. We actively collaborate with some other partners in other countries to develop solutions that will finally benefit the whole community since the solutions evolve a lot faster. Andrea Feraco, Openbravo BU Manager at Extra Srl Gold Partner Openbravo 33

34 Partners Voice Significant announcements have been made over the last few years: usability, mobile capabilities, html, analytics, POS, and that has had a great impact on our business. But more important than this, are the people. We have had a great experience working with different people, getting support, debating points, asking questions, providing feedback, influencing by being part of the partner committee. It is great to work with this passionate team because they care about the product and they are able to adapt to challenging situations. Hari Madhavan, Director at Promantia Gold Partner Openbravo 34

35 Thank you very much for your attention Web: Spain Office: France Office: +33 (0) India Office: Mexico Office:

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