IBM Emptoris Procurement SaaS Service

Transcription

1 IBM Emptoris Procurement SaaS Service Service Definition IBM Emptoris Procurement SaaS Service 1

2 1. Summary 1.1 Service Description IBM is focused on providing Best in Class Supply and Contract Management Solutions. These have been deployed successfully in many Fortune 50 Companies as well as major Departments within the UK Government. IBMs Emptoris suite of award-winning and industry-recognised sourcing, contract management, supplier lifecycle management, services procurement and telecom expense management solutions are successfully used by Global 2000 companies. In 2011 the Emptoris Suite was selected by the Government Procurement Service (GPS) for delivering Sourcing, Contract management and Supplier performance management, as part of the overall e-procurement and e-enablement strategy for government. Intelligence By providing a single, accurate and robust source of contract, supplier data and intelligence, Emptoris solutions enable individuals and organisations to make optimal business decisions, and deliver greater performance Value A number of industry leading companies around the world utilise IBM eprocurement capabilities. IBMs eprocurement portfolio is extensive and ranges from outsourcing options, on site consulting and support, through to utilisation of IBMs leading software within the organisation. The UK public sector procurement organisations are driving a market transformation to higher quality, greater value services with flexible contracts using agile and LEAN procurement processes, whilst maintaining and driving cost reduction. IBMs eprocurement SaaS service is utilised within leading Government organisations to assist in meeting their objectives and transform the organisation to meet the new market. 1.2 Service Characteristics Characteristic Description Lot Applicability SaaS Services Any medium-large public sector procurement team who require a SaaS based procurement platform Contract Duration Minimum 12 months Contract Price Variable depending on the modules selected IBM Emptoris Procurement SaaS Service 2

3 Characteristic Description Lead time to start 3 weeks Related Lot(s) /Offering(s) IBM business transformation and procurement services 1.3 Why IBM IBM Emptoris Procurement SaaS Service 3

4 1.4 Contact Contact Name Title Address Mike Robertson IBM Emptoris Head of Public Sector IBM UK limited 3 furzeground way Stockley park Uxbridge, Middlesex UB11 1EZ Contact Mike.robertson@uk.ibm.com Contact Phone IBM Emptoris Procurement SaaS Service 4

5 2. Delivery 2.1 Context The Emptoris procurement Shared Service (ESS) offers government organisations the ability to subscribe to the Emptoris strategic procurement software suite, procured as software as a Service (SaaS). The ESS has been tailored to meet the higher requirements required within the Government sector by creating a UK hosted, Secure, Government only service. The service is designed for access via the Internet, to accommodate users accessing from the many different Government premises, using standard internet browsers found within typical desktop and laptop computers. The ESS is already in use by government agencies including the Cabinet office GPS, consumed as a SaaS service. IBM is proud to see our service available for purchase for the wider government, via the Cabinet Office G-Cloud contract. As many organisations may be aware the Cabinet Office GPS are undertaking common category procurement across an initial 9 categories, driving savings and greater value for government. IBM Emptoris is used by GPS to accomplish these tasks through the use of our Sourcing, Contract Management and Supplier performance management tools. Data The ESS is a UK hosted solution and the data is held on the UK system and processed on the same system. Data is not processed outside of the European Union. Modules The ESS offers a range of software service modules which include: Contract Management E-sourcing Spend Management Supplier Lifecycle Management Programme Management These modules can be purchased individually, as a selection of modules, or as a complete suite. IBM Emptoris Procurement SaaS Service 5

6 Contract Management The IBM Emptoris Contract Management solution enables organisation to identify current and future risks and exposures, identify and manage contract renewals, streamline the contracting process and increase compliance. The solution automates and manages the various stages of contract lifecycle from creation and execution, through performance monitoring, amendments, analysis and renewal. Companies with strong contracts and contract management capture more revenue opportunities, have better supplier, partner and vendor relationships, and can actively enforce compliance and mitigate risks. Gain Global Contract Visibility Gain access to the intelligence held within the global contract portfolio. Actively Track Obligations Monitor business commitments and obligations as defined in corporate contracts. Define and Manage Risk Enforce controls on language and terms used in contracts thus helping to actively mitigate risks. Ensure Compliance Leverage the latest business intelligence and technology to monitor and enforce compliance. Streamline Contract Processes and Approvals Streamline, automate and expedite the entire contract process and get to contract closing faster. Sourcing The IBM Emptoris Sourcing solution empowers companies to realize best value, not just best price, from their supply base by factoring cost, risk and performance into sourcing decisions. The solution automates all sourcing events from reverse auctions to complex multi-stage negotiations and provides both broad-spectrum and granular visibility into corporate sourcing data. Leveraging this strategic sourcing solution, companies improve supplier collaboration and innovation, reduce supply base risks and bring more spend under management. Drive Sustainable Savings Sustainably reduce costs across all spend categories and easily address complex spend categories. Mitigate Risks and Enforce Compliance Foster greater visibility and transparency, actively enforce compliance and reduce exposure by evaluating risk factors during the sourcing process. Improve Productivity Increase productivity and shorten cycle times, driving more spend under control. IBM Emptoris Procurement SaaS Service 6

7 Spend The IBM Emptoris Spend Analysis solution enables companies to consolidate, cleanse and classify spend data from across disperse and disparate systems to provide enterprise-wide spend visibility. By enriching spend data and improving its accuracy, Emptoris Spend Analysis empowers enterprises to reduce maverick spending, eliminate savings leakage and identify new savings opportunities. Gain Enterprise-wide Spend Visibility Gain a complete, accurate and current view into spending across the global organization. Enrich Spend Data Automatically aggregate, cleanse, enrich and categorize spend data from across various systems. Analyze Corporate Spending Analyze broad spending trends or drill down on spend details by any combination of categories, regions, organizations or suppliers. Identify Savings Opportunities Identify and prioritize opportunities for savings and risk mitigation Supplier Lifecycle Management IBM Emptoris Supplier Lifecycle Management (SLM) is a comprehensive, end-to-end solution to automate and manage all the business processes associated with supplier management including supplier on-boarding, qualification, performance management, classification, development, risk assessment and rationalization. The solution provides visibility into all aspects of supplier relationships and enables companies to improve the efficiency and effectiveness of their supply base. With Emptoris Supplier Lifecycle Management, companies can readily address the critical challenges and complexities related to strategic supplier management from reducing costs, to driving continuous improvement to mitigating the impacts of volatility and risk. Mitigate Supplier Risks Mitigate risk holistically across the organization and supply base. Enforce Compliance Ensure compliance to corporate standards, policies and regulatory requirements. Strengthen Supplier Relationships Rationalize the supply base and focus on the developing strategic supplier relationships. Drive Supplier Development Develop a high-performing and collaborative supply base. Encourage Supplier Innovation Maximize innovation from suppliers. IBM Emptoris Procurement SaaS Service 7

8 Programme Management The IBM Emptoris Programme Management solution addresses the need for comprehensive program management across spend, supplier and procurement initiatives. Emptoris Program Management provides a single solution for visibility and management of programs and capabilities to proactively monitor, measure and track program progress and results. Companies leveraging program management software report higher productivity, increased capacity, more spend under management and greater savings. Improve Management Control and Accountability Establish a framework to manage and monitor all procurement programs. Drive Sustainable Savings and Reduce Risk Improve global coordination of savings and risk mitigation initiatives. Improve Productivity and Increase Capacity Provide a single, central workspace to improve communication and collaboration. Ensure Compliance Proactively define processes and ensure compliance to corporate standards. Additional standalone IBM procurement modules include Telephone Expense Management (TEM) and Service Procurement. 2.2 What we will deliver What we will do As part of the service we will migrate legacy data on to the new platform Configured the module(s) to reflect your business processes Train your key personnel Manage the on-going support of the platform Provide 24*7 platform support What you will get By subscribing to the Emptoris Shared Service, government departments can benefit from: Lower costs over traditional approaches Enables collaboration whilst maintaining departmental control Access to centralised versions of the software suite, providing a natural upgrade path for future Rapid deployment Participation in a government community model IBM Emptoris Procurement SaaS Service 8

9 The service is used by Departments today up to and including, Business Impact Level Commercials The service is structured into 2 components: 1) A one-time services engagement, to work with you to understand your current procurement business model in order to configure the Emptoris modules to reflect your requirements and to capture any legacy data migration requirements. The scope of work will be set out in the Call Off Order Form and agreed by both parties. 2) An on-going monthly Opex based charge, for the use of the SaaS modules and the associated End user licenses. 3) If the spend module is purchase, there will be an on-going monthly refresh service charge for data enrichment. For details please refer to the associated pricing document G-cloud 4 Pricing IBM Emptoris procurement SaaS 2.4 Key Points Other key points to note are as follows: This offering is subject to availability of IBM resources. The Charges for this Service are on the basis that no Parent Company Guarantee is required. If one is required and agreed to by IBM then the Charges will be revised accordingly. For Fixed Price offerings, Travel and Subsistence (T&S) costs are included for work within the M25. For work outside the M25, T&S will be payable using the Contracting Body s standard T&S rates. The pricing and terms on individual call-off orders should be handled as commercially sensitive by the Contracting Body. Where work is of a sensitive and secure nature, security standards will be agreed between IBM and the Contracting Body, and if necessary IBM will ask the Contracting Body to issue a Security Aspects letter. IBM Emptoris Procurement SaaS Service 9

10 Whilst we do not propose to handle or have access to any personal data, we will suggest and agree alternative approaches such as the use of anonymised data for testing purposes. Usage if the service is in accordance with the IBM service description, the IBM terms of use as published at the following URL: Each department subscribing to an IBM Emptoris SaaS service will be required to review and accept the relevant IBM TOUs, prior to the service commencing live operation Sample Project Timeline Each department brought on board to the Emptoris Shared Service will have its own project plan created during the initial project kick-off, however a sample project plan is shown below. The IBM Project Manager will work into the Authority Project Manager, the IBM Project Manager is responsible for the IBM element of the service. Any interaction with 3 rd parties such as suppliers, are the responsibility of the Authority Project Manager to manage. IBM Emptoris Procurement SaaS Service 10