South Australia Police POSITION INFORMATION DOCUMENT

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1 South Australia Police POSITION INFORMATION DOCUMENT Stream: Career Group: Discipline: Classification: Service: Branch: Position Title: Administrative Services Consultancy and Information AO ASO-6 Information Systems and Technology (IS&T) Project Delivery Services Business Analyst LEVEL CHARACTERISTICS The position has been classified at the ASO-6 level by virtue of the requirement to: work under broad direction; be responsible for the definition, development, and justification of significant work programs/projects within and/or across the agency in accordance with corporate goals and government policies; exercise significant levels of discipline knowledge and competence gained through experience, training or tertiary education; provide expert advice and undertake duties of a sensitive, innovative, critical or complex nature, and/or provide a consultancy service to a wide range of clients within and/or across agencies, with a diverse range of skills; POSITION SUMMARY The Business Analyst is accountable to the Program Manager, SHIELD Project. The purpose of this position is to carry out a full range of business analysis tasks for the project, including requirements planning and management, requirements elicitation, analysis and documentation, and communicating requirements to stakeholders. In addition, the Business Analyst will collaborate on the design and implementation of appropriate solutions, and will assess and validate them against requirements. The Business Analyst may also undertake other specific analysis and research tasks when required. POSITION CHARACTERISTICS South Australia Police provides a diverse range of services to the community, aimed at producing a safe and peaceful environment by the minimisation of crime and disorder. It is a large complex organisation which, because of the nature of its operations, is constantly subject to public scrutiny and accountability. It provides services 24 hours a day, 7 days a week, to a range of different locations (over 100) spread across the State. The IS & T Service is responsible for the provision of IT and communications services within SAPOL, and is therefore vital to the achievement of SAPOL s core objectives. In consultation with its

2 customers, IS & T plans, develops and installs new facilities, and provides on-going support to existing facilities, to agreed quality and service levels. The Business Analyst reports to the Program Manager, SHIELD to provide analysis expertise in order to support the implementation of a COTS police records management system. The incumbent may represent IS & T Service on internal and external committees as required by the project. The position draws on a foundation of previous experience in IS & T related business process modelling, business architecture, project coordination and monitoring, and technology awareness and implementation. It requires an enquiring mind, the ability to build and maintain sound business relationships, to apply strategic and lateral thinking, highly developed analytical skills, and a high level of written/verbal communication. The SHIELD Program is the major software program for SAPOL for the next 5 years and will provide SAPOL with a software package for operational policing from a leading vendor that will be central to policing in South Australian for the next decade. SHIELD will be a central part of the software for criminal justice in South Australia. The primary software package selected for implementation for the SHIELD Program is a COTS product called Niche RMS. ORGANISATION Supervisor Reports to: Supervisor's Position: Subject Position: Positions supervised: Manager Project Delivery Services Branch Program Manager, SHIELD Business Analyst Nil STATISTICS RELEVANT TO THE POSITION IS & T provides services to over 5000 SAPOL employees throughout the State of South Australia. Other IS & T customers include the state policing jurisdictions across Australia, Federal policing bodies, and State and Federal Government agencies or their authorised service providers. The IS & T Service comprises around 100 permanent staff most of whom are located in the city centre of Adelaide. The Service operates capital and recurrent annual budgets of the order of $9m and $15m respectively. Responsibility for approximately $15-30m of technical infrastructure is shared between SAPOL, Justice Technology Division and EDS. This includes over 1300 radio handsets and other vital radio and telephony equipment, the EDS mainframe, a mid-range computer, more than 30 local area networks, networking equipment, 2000 desktop computers and 700 printers located throughout the State. The infrastructure delivers essential communications services and a large number of major online mainframe applications, as well as local applications and Microsoft Office and Mail facilities. The SHIELD Program is the major software program for SAPOL for the next 5 years and will provide SAPOL with a software package for operational policing from a leading vendor that will be central to policing in South Australian for the next decade. SHIELD will be a central part of the software for criminal justice in South Australia. The primary software package selected for implementation for the SHIELD Program is a COTS product called Niche RMS.

3 South Australia Police JOB AND PERSON SPECIFICATION Title of Position : Business Analyst Classification Code : ASO-6 Position Number : Position Created : / / Type of Appointment : Term Appointment Service : Information Systems and Technology (IS & T) Branch : Project Delivery Services Section : N/A Job & Person Specification Approval (for all positions excluding senior positions)... / / Commissioner of Police or Delegate P.C.O. Reference Number... JOB SPECIFICATION 1. Summary of the broad purpose of the position, and its responsibilities / duties The Business Analyst is accountable to the Program Manager, SHIELD Project. The purpose of this position is to carry out a full range of business analysis tasks for the project, including requirements planning and management, requirements elicitation, analysis and documentation, and communicating requirements to stakeholders. In addition, the Business Analyst will collaborate on the design and implementation of appropriate solutions, and will assess and validate them against requirements. The Business Analyst may also undertake other specific analysis and research tasks when required. 2. Reporting / working relationships (to whom the person reports, staff for whom the person is responsible and other significant connections and working relationships within the organisation) The Business Analyst: reports to the Program Manager, SHIELD Project, and works closely with SAPOL managers and staff in relation to the successful achievement of project objectives; liaises with IS & T and business managers, technical staff and key user representatives on the requirements, design and implementation of police information systems; liaises across IS & T branches and projects to ensure that the identified business needs are satisfied and that appropriate solutions are delivered to the business.

4 3. Special Conditions (Such as non-metropolitan location, travel requirements, frequent overtime) Some out-of-hours work may be required in order to meet critical deadlines. Some interstate / intrastate travel may be required. Possession of and willingness to use a current South Australian driver s licence is required. 4. Statement of Key Outcomes and Associated activities (Group into major areas of responsibility and list in descending order of importance.) Responsible to the Program Manager, SHIELD Project for: 4.1 Facilitating the progression of the SHIELD project by : Identifying project stakeholders; Requirements planning and management; Identifying, analysing, documenting and communicating new or changing business requirements; Documenting the traceability of requirements through to architecture and design; Documenting existing and future business processes by the use of appropriate modelling tools; Assisting with the development, assessment and validation of SHIELD architecture and design in consultation with technical architects and the SHIELD application vendor; Assisting the business to identify the organisational impact of change, including training requirements; Participation in planning for data cleansing, migration and integration with legacy systems; Supporting quality assurance activities including review of test plans, results and defect management; Contributing to planning for ongoing maintenance and support of the SHIELD solution; Contributing to the compilation of lessons learned and project evaluation; Contributing to SAPOL s enterprise architecture repository. 4.2 Contributing to the continuous improvement of services provided by IS&T by identifying and recommending improvements to current Business Analysis practices, documentation and outcomes. 4.3 Identifying opportunities for the adoption of new technologies and business systems that will contribute to the successful achievement of SAPOL s business objectives and strategies. 4.4 Contributing to a safe, healthy and harmonious workplace for team members, free of unlawful discrimination, sexual harassment and bullying, by complying with and promoting SAPOL s Occupational Health, Safety and Welfare policies, programs, practices and related legislation; Certified correct by OIC/Branch Head :... / / Acknowledged by Current Occupant :... / / Name of Current Occupant :...

5 PERSON SPECIFICATION Essential Minimum Requirements (Those characteristics considered absolutely necessary.) Educational / Vocational Qualifications (Include only those listed in Commissioner's Standard 2 as an essential qualification for a specified group.) Nil Personal Abilities/Aptitudes/Skills (Related to the job description, and expressed in a way which allows objective assessment.) Demonstrated high level of analytical skills, attention to detail, and the ability to think laterally and conceptually. Proven ability to communicate effectively with people at all levels, verbally, in writing and by means of presentations. Proven ability to produce and communicate reports of a high standard. Demonstrated ability to organise workloads effectively in a climate of competing priorities to achieve agreed outcomes. Proven initiative, innovation and self motivation, and the ability to work under broad direction and/or in a team environment on complex tasks. Demonstrated high degree of integrity and ability to maintain confidentiality. Demonstrated ability to contribute to the maintenance of an harmonious, safe and healthy workplace, free of harassment, unlawful discrimination and bullying and where diversity is valued. Experience (Including Community Experience) Significant proven experience as a Business Analyst on major software implementation projects incorporating business process analysis and modelling, and information analysis and modelling. Proven experience in object oriented analysis and modelling, and specifically Use Case development. Proven experience in the definition, preparation and communication of business architectures, business, user, implementation, functional, quality and other requirements, solution designs and business cases. Proven experience in development and implementation of solutions based on changes to business process and/or technology to meet the goals of an organisation. Proven experience in developing or supporting information technology based services. Knowledge Demonstrated knowledge of business analysis principles and practices, including business, process and data modelling and of modelling techniques such as the Unified Modelling Language.

6 Demonstrated knowledge of current hardware and software technologies, and the delivery of business solutions through the practical application of IT. Knowledge of IT industry trends and developments. Knowledge of the principles of Equity and Diversity requirements. Demonstrated (descriptor) knowledge and commitment to WH&S legislation, principles and practises; and risk assessment in accordance with the WH&S Act (2012), Regulation, approved codes of practice and AS/NZS ISO 31000:2009 Risk Management Principles and Guidelines. Desirable Characteristics (To distinguish between applicants who have met all essential requirements) Personal Abilities/Aptitudes/Skills Proven ability and willingness to share information and knowledge. Experience Proven experience as a Business Analyst on a major COTS implementation project. Previous experience in IT projects in a policing environment Experience in using System Architect, Sparx Enterprise Architect, or similar modelling tools Experience with JIRA Knowledge Understanding of the PRINCE2 project management methodology Knowledge of the Rational Unified Process for software development Understanding of the role of Enterprise Architecture and of the development of business architectures Demonstrated knowledge of government-wide IT policies and procedures Knowledge of the IT environment of the JIS community in South Australia An understanding of SAPOL's Future Directions Strategy Business knowledge of the policing environment Educational / Vocational Qualifications (Considered to be useful in carrying out the responsibilities of the position) A relevant degree-level qualification in business administration, management information systems, computing or project management, or relevant on-the-job training and experience, is desirable. Membership of an appropriate vocational body (International Institute of Business Analysis, Australian Association of Business Analysts or similar)

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