Ambulance Victoria. Position Description

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1 Position Description Position Title: LMS System Administrator Reports To: Learning and Development Team Leader Division: People and Community Division Department: Organisational Transformation and Development Direct Reports: Nil Employment Conditions: Management & Administrative Staff Agreement 2010 Primary Objective: The Learning Management System Administrator is responsible for the day-to-day management, utilisation and delivery of the AV Learning Management System (endeavour) and will serve as subject matter expert regarding LMS administration best practices. This role is responsible for ensuring continuous operation and maintenance of the AV LMS to serve in the delivery of learning opportunities. This includes the skill development for new and existing AV team members specifically as it relates to the learning system. The Learning Management System Administrator will also assist in the identification, development and implementation of learning system policies. Responsibility for Quality: To take responsibility for improving quality processes using continuous improvement philosophies and practices, thereby increasing value to the customers and the organisation Behaviours Tactical Delivery Capability Competency Key Actions Ensure Safety Providing Safety Intervention Proactively identifies conditions that might cause health or safety hazards and takes action to remove such hazards; understands all aspects of providing a safe environment for patient, self, and/or others in crisis and communicates safety expectations of team members Achieve Results Planning and Organising Establishes courses of action for self and others to ensure that work is completed efficiently Focus on Business Provide Patient Excellence Decision Making Providing Patient and Customer Excellence Identifies and understands issues and opportunities; compares data from different sources to draw conclusions; uses effective approaches for choosing a course of action or developing appropriate solutions; takes action that is consistent with available facts, constraints and probably consequences Ensures that the patient and customer perspective; both internal and external, is a driving force behind business decisions and activities; designs and implements service practices that meet patient, customers and own organisation s needs Date of Issue: September 2012 Position Number: Page 1 of 7

2 Behaviours Tactical Delivery Capability Competency Key Actions Collaborate for Success Building Work Relationships Uses appropriate methods and a flexible interpersonal style to help build a cohesive team. Improves team capabilities and facilitates the completion of team goals Communicate Effectively Conveying Key Messages Listens and conveys key messages effectively to direct reports and others Realise People Potential Embrace Change Personal Leadership Building a Successful Team Continuous Improvement Professionalism Self-Awareness Optimism and Resilience Uses appropriate methods and a flexible interpersonal style to help build a cohesive team. Improves team capabilities and facilitates the completion of team goals Initiates actions to improve existing conditions and processes, identifies improvement opportunities, generates ideas, and implements solutions Adopts a principled and professional approach to work and in own dealing with patients, colleagues, teams and stakeholders; makes decisions without favouritism or bias and encourages others to do the same Demonstrates an awareness of own strengths and development needs, and the impact of own behaviour on others; is open to feedback and opportunities to develop new capabilities and skills Demonstrates an optimistic outlook and positive attitude in the face of difficult or challenging situations; shows persistence and resilience to achieve work goals; maintains calm in stressful situations and when dealing with difficult people Date of Issue: September 2012 Position Number: Arial, 8pts, not bold Page 2 of 7

3 Position Scope Budget: Nil Financial Delegation: Other AV Employees (as per AV delegations manual) (TBC) Commuted Availability Allowance (CAA): N/A Occupational Health & Safety Understand, observe and adhere to all safe working procedures and maintain safe work practices Equal Employment Opportunity Understand, support and adhere to the principles covered in the AV Workplace Respect Policy Key Contacts Internal AV Executive, Managers and Employees, Regional Services, HR Partners & Officers, Workforce Strategy & Recruitment Team, Employee Relations Team, HR Information & Services Team External External providers, consultants and professional associations. Date of Issue: September 2012 Position Number: Arial, 8pts, not bold Page 3 of 7

4 Key Responsibilities Key Result Area Day to Day management Manage and enforce LMS system standards, policies and procedures Key Accountabilities Assures efficient and effective operation of the learning management system to meet client needs. Lead the administration of the learning management system including but not limited to uploading on-line learning and resources, maintaining accurate information, running reports, supporting system upgrades or changes, helping users, and providing training. Manage LMS integration and data transfer with other enterprise applications. Track and manage all registration of face-to-face, online courses and event management in the Learning Management System. Provides editing support of documentation and updating LMS courseware content. In collaboration with Training and Development deliver LMS course offerings. Provides configuration support for the LMS Configures training to meet business needs including standardized or custom solutions Enforces the LMS system standards, policies, procedures, integration with performance tracking and system-wide communication Leads the establishment, documentation and enforcement of registration, scheduling, and cancellation policies and procedures. Maintains data integrity rules and processes for the LMS such as course codes, descriptions, etc. Provides support to instructional designers in the areas of multimedia storage, copying, backing up, retrieving and setup processes within the LMS Administers user access and configure system settings such as learner domains, roles, notifications, and business rules in support of defined business processes Produces System Documentation Uploads and configures training content and activities Maintain LMS database integrity by implementing and enforcing standard procedures and practices to ensure consistent and well-integrated database infrastructure. Issue Resolution Provides customer service to users to effectively use the Learning Management System (LMS). Manages the day-to-day inquiries and maintenance tasks associated with the LMS, including responding to queries and requests in a timely manner. Provides basic troubleshooting for access and use of the system, work with LMS vendor and technical contacts to resolve technical issues. Ensures problem ownership and promote end-user satisfaction Addresses technical bugs and other system issues from identification through resolution. Ensures prompt resolution by AVs vendor's support team in a timely fashion. Quality assurance Performs quality assurance checks on system and tests content to monitor proper functionality and communication with the LMS; identifies, troubleshoots, and resolves problems with course design and LMS front-end configuration. Collaborates with the LMS Management team to develop policies, guidelines, and best practices for improvement of processes related to work responsibilities. Ensures compliance with relevant quality standards Date of Issue: September 2012 Position Number: Arial, 8pts, not bold Page 4 of 7

5 Key Responsibilities Key Result Area Relationship management System education Knowledge transfer Reporting and evaluations Manage LMS maintenance, improvement, and upgrades Continuous Improvement Key Accountabilities Performs QA review of elearning content in preparation for delivery and is involved in publishing, loading and version control of all elearning content loaded to the LMS. Supports use of the LMS through close working relationships established with program content developers/providers and users (internal and external). Manage the relationship between the LMS vendor and AV to maintain a productive, collaborative working relationship Develops and delivers LMS system and business process learning sessions to required audiences. Sessions may include live classroom sessions, synchronous or asynchronous webinars and one-on-one, on-the-job training. Flexes instruction and facilitation style and approach to fit the needs of the audience, content, and local business or cultural requirements. Produces training documents and job aids to assist users. Works with users to explain functionality of LMS across the organisation Serves as subject matter expert to internal teams on the use and maintenance of the learning management system Creates specifications for standard and ad-hoc system-level reports Produces and analyses reports Uses LMS reporting features to perform analysis and communicate information about the LMS to other business teams Supports others in developing and using LMS reports, in particular Manager Self Reporting Develop and deploy LMS-based evaluations to measure training effectiveness and learning. Administers training reports that track assessments and other evaluative tools and data. Consolidates all course feedback and provides analysis of data. Develops ad hoc and specialized reports as required. Facilitates scheduled LMS administrator meetings to ensure consistency in the system, business process, best practices and updates Develop processes and administer regular system audits to identify and mitigate data integrity issues and ensure compliance Perform routine maintenance processes to manage system accuracy and functionality Tests the system and courses to ensure reliability/availability. Evaluates new LMS functionality and features in LMS, including testing and providing training Evaluates business requirements related in using and configuring LMS application. Analyses and updates existing processes and implement improvements. Participates in LMS software validation activities Date of Issue: September 2012 Position Number: Arial, 8pts, not bold Page 5 of 7

6 Selection Criteria Qualifications and Experience Experience in managing and administering Learning Management systems supported by a relevant tertiary qualification i.e. Business or Computer Science Front-end administration and troubleshooting on a technology-based learning platform Publishing courseware using e-learning standards such as SCORM and AICC. Demonstrated ability to analyse information, document conclusions, and develop recommendations. Demonstrated experience in delivering workplace learning with the ability to teach adults effectively and an understanding of Adult Learning Principles Extensive experience in stakeholder consultation and facilitation with a track record in delivering high quality advice and solutions to a range of stakeholders in both corporate and operational capacity Demonstrated expert knowledge of Vocational Education and Training (VET) and RTO requirements and funding models. Demonstrated ability to build effective business relationships with all stakeholders (both internal & external) Experience with delivery of learning through a variety of mediums Instructional design background, and experience developing content with authoring tools such as Articulate or Adobe Web Premium Suite would be an advantage. Proficiency in Microsoft Office Outlook, Word, Excel, and PowerPoint Technical Experience: JavaScript skills required SQL skills required HTML skills required Key Skills & Attributes Strong verbal and written communication skills to enable ideas and opinions to be expressed clearly and effectively, constructively advocate and debate issues, and prepare well-structured, accurate and concise documents and reports Interpersonal, influencing, negotiation and coaching skills to gain acceptance and support of ideas, resolve conflict, provide constructive feedback and guidance to assist others, and the ability to modify style to accommodate situations, tasks and individuals Relationship building skills to take appropriate action to develop strong and collaborative relationships with internal and external stakeholders Team skills to actively participate as a member of a team and move the team towards the completion of both team and individual goals Planning and organising skills to effectively establish the priority and scheduling of work tasks and projects to ensure work priorities are completed on time and within budget Well developed research, conceptual, analytical and problem solving skills to enable the identification of issues and the judgement to determine appropriate courses of action to address identified learning needs. Strong customer service orientation to take responsibility for understanding client needs and ensuring these are met, including the ability to translate, challenge and manage customer requests Date of Issue: September 2012 Position Number: Arial, 8pts, not bold Page 6 of 7

7 Well-developed commercial acumen to view situations from a commercial/business perspective and use knowledge of the market, industry, patients and stakeholders to deliver relevant L&D programs and solutions. Attention to detail using appropriate checking processes to ensure information is recorded accurately Willingness to travel throughout Metropolitan Melbourne and Regional Victoria on a regular basis Desirable Project management accreditation Government and Health Services industry experience Approval Manager Organisational Transformation and Development General Manager Date of Issue: September 2012 Position Number: Arial, 8pts, not bold Page 7 of 7

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