Ambulance Victoria Position Description

Transcription

1 Ambulance Victoria Position Description Position Title: Data Centre Specialist Reports To: Manager Infrastructure Division: Information and Technology Department: Infrastructure Direct Reports: Nil Employment Conditions: Metropolitan Ambulance Service and Health Services Union (Management and Administrative Staff) Collective Agreement 2006 or Rural Ambulance Victoria and Health Services Union (Management and Administrative Staff) Collective Agreement Primary Objective: (a) To ensure that all Data Centre Infrastructure is deployed and operating as per the specifications required (b) To ensure that the Infrastructure & Applications service provider(s) deliver high availability and robust products and services in accordance with the agreed SLA s. Responsibility for Quality: To take the responsibility for building and implementing quality processes using continuous improvement philosophies and practices, thereby increasing value to the customers and the organisation Behaviours Achievement Self-Actualising Humanistic-Encouraging Affiliative Achieves self set goals Believes that individual effort is important Receptive to change Encourages growth and development in others Cooperative Creative problem solver Resolves conflicts constructively Friendly Accepts and shares responsibility Non-defensive Trustworthy Genuine in concern for others Takes on challenging tasks Self respecting Involves others in decision making Accepts change Insightful in diagnosing problems Motivates by serving as a role model Ambulance Victoria Date of Issue: 28/1/2010 Number: Page 1 of 5

2 Occupational Health & Safety Understand, observe and adhere to all safe working procedures and maintain safe work practices Provide and promote an occupational environment that is responsive to the health, safety and welfare needs of employees, contractors and the general public. Ensure the Occupational Health and Safety Management System and OH&S Risk Management Processes are adhered to Equal Employment Opportunity Understand, support and adhere to the principles covered in the AV Workplace Respect Policy Ensure direct and indirect reports are aware of, understand and uphold the principles and requirements of the AV Workplace Respect Policy Monitor the working environment to ensure that acceptable standards of conduct are maintained at all times, including taking appropriate action if unacceptable conduct is observed Provide and promote a climate of mutual respect, dignity and fairness free from discrimination, harassment, victimisation, bullying and violence for AV employees, contractors, volunteers and the general public Key Contacts Internal Manager Infrastructure, Service Delivery Manager, Business Services, Business Applications, BI and Finance & Corporate Services. Infrastructure Staff External Hewlett Packard, Victorian Government, Telstra and Optus. Ambulance Victoria Date of Issue: 28/1/2010 Number: Page 2 of 5

3 Key Accountabilities Key result area Contract and Third-party Relationship Management Operational and Technical Management Key Accountabilities Relationship Management with Data Centre, Hardware & Software Service providers and Carrier Service providers in order to develop a strong partnership delivering win-win benefits to the Ambulance Victoria business and it s chosen providers. Facilitate the various Provider(s) in order to deliver robust, cost effective and sustainable Data Centre and Network Services to the Ambulance Victoria. Support and enhance IS Operations in order to maintain a competitive service for the Ambulance Victoria business. Continuously seek opportunities to improve operational excellence, optimise operational costs through simplified, documented and repeatable processes and use of new/emerging technologies. Proactively perform Capacity Planning and threshold management across Data Centre infrastructure and recommend growth forecasts for management consideration, including rack space and electrical power. Document and gain CIO sign-off for the Ambulance Victoria IT Disaster Recovery/Business Continuity Plan. Perform Annual IT Disaster Recovery Testing across the Ambulance Victoria infrastructure and implement service improvement initiatives as a result of DR Test recommendations. Maintain Cabling Standards and up-to-date and accurate Data Centre Cabling/Patching Records across designated Ambulance Victoria sites for all voice and data connectivity. Ensure that the Ambulance Victoria strategic IT Roadmap is implemented for Data Centre operations and projects. Assist in the validation of technical infrastructure design specification against standards and policies to ensure good practice IT infrastructure is in place. Ensure adherence to change control policies and procedure for all activities associated with the data centres. Financial Management Manage projects relating to the delivery of Data Centres Infrastructure including preparation and monitoring of budgets. Business Relationships Single Point of responsibility for Data Centre services for Ambulance Victoria and is a key escalation and compliance point for Ambulance Victoria on matters associated with Data Centres. Engage with the business to better understand the business drivers in order to ensure services delivered align with business needs and expectations. Provide service and cost transparency to the business Ambulance Victoria Date of Issue: 28/1/2010 Number: Page 3 of 5

4 Selection Criteria Qualifications and experience Bachelor of Information Technology, Science or related field Degree. ITIL V3 Foundation Certificate in Service Management PMI or PRINCE 2 Certification Demonstrated experience in a Data Centre management role with hands on knowledge of Servers and midrange infrastructure, voice/data/radio networks, LAN/WAN management, monitoring tools, capacity planning, and disaster recovery/business continuity planning (with some additional cross service line competencies). Proven successful track record in managing end-to-end delivery of the Data Centres and related enterprise infrastructure. Thorough technical understanding of new/emerging Data Centre technologies and the business drivers behind them. Strong market awareness and commercial judgement (able to professionally manage long term external relationships). Key attributes Demonstrated ability to work as a team within all levels of AV Excellent organisational and time management skills with the ability to plan and prioritise own work and others to ensure projects are delivered to agreed timeframes. Strong interpersonal skills and effective verbal communication to effectively gain the acceptance of ideas or plans and the ability to modify the approach to accommodate situations and individuals. Analytical skills and problem solving skills to identify issues explore options and recommend appropriate solutions. Effective written communication skills to ensure the preparation of concise, clear, well structured reports, briefing notes and business cases which are clear, concise and accurate with language used appropriate to the target audience. Desirable skills Ability to manage small to medium-sized projects from scoping to Post Implementation Review. Approval Manager Infrastructure & Telecommunications Chief Information Officer Ambulance Victoria Date of Issue: 28/1/2010 Number: Page 4 of 5

5 Ambulance Victoria Date of Issue: 28/1/2010 Number: Page 5 of 5