Operations & Business Development Director

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1 POSITION DESCRIPTION Position: Reports to: EFT: Role Purpose: Internal Relationships: External Relationships: Remuneration: Location Base: Operations & Business Development Director CEO Initial twelve month contract Flexible hours negotiable 1) Business Development and Sustainability Translate promising growth opportunities into practical programs through careful risk analysis, business planning and development to guarantee the future growth and sustainability of the organisation. 2) Translation and Implementation of the Strategic Plan Translate the organisations long-term strategic plan into organisation wide operational plans and individual team workplans. 3) Leadership Provide effective and inspiring leadership across the organisation to enable the CEO to focus on the external policy and funding environment. 4) Immediate Key Projects for Development and Commercialisation a) Employment Program b) 100 at Home Program c) Family Violence in Workplaces d) Court Play Program The Operations & Business Development Director will be required to maintain and build a culture of collaboration through developing strong relationships across the organisation including ISMAPNG, Board and subcommittee members, CEO and direct reports. The Operations & Business Development Director will be required to maintain and build mutually rewarding relationships with key external stakeholders including consultants, contractors and other partners endorsed by the CEO eg local governments, community health services and others Salary to be negotiated, commensurate with experience. Salary packaging available. 18 Robertson Street Kensington regular travel to other sites will be required PD Operations & Business Development Aug2015 Page 1

2 Intended Impact Continuity of Care for women and their children We will provide a continuum of care through individualised case management for women who are homeless and for women and their accompanying children who experience family violence. Our integrated response and prevention services will offer crisis care, early intervention, accommodation, education and employment, advocacy and well-being support to enable recovery and empowerment. Integrated Service Stream Provision We will build a resilient organisation where staff works collaboratively to support each other through integrated service stream provision to achieve the best outcomes for women and their children. All staff regardless of which team they work in will know and understand what each team does and how it contributes to the fulfilment of McAuley s strategic aims and values. Advocacy We will advocate for a better, safer and just society by lobbying and influencing in every interaction, using evidence based reasoning. Strong Partnerships and Networks We will build strong partnerships and networks to improve outcomes for women and their children and contribute to community awareness, support and prevention. People and Culture We will build a friendly, positive, professional and client-focussed workforce through effective human resource management, transparency in governance and management practices, appropriate training and professional development, and the promotion of an ethical, fair and supportive culture where all staff are valued. CORE COMPETENCIES Core Competency Expectation 1 Seeing the Big Picture 2 Client Focus 1.1 Understands how own role supports organisational vision, values and goals 1.2 Knowledge of full range of McAuley Services & Programs 1.3 An understanding of homelessness and family violence sector 1.4 Participates in Continuous Improvement for sustainable outcomes 2.1 Contributes to continuity of care 2.2 Provides high quality integrated services and programs 2.3 Co-operates with others across and outside the organisation 2.4 Ensures compliance through policies and procedures to minimise risk 3 Engaging People 4 Reflective practice 3.1 Communicates with clarity, conviction and respect 3.2 Contributes to integrative teamwork and/or Leadership 3.3 Values input and contribution from others 3.4 Builds strong networks and collaborative partnerships 4.1 Effectively manages self and priorities to carry out assigned work safely 4.2 Participates in regular supervision and team meetings using a strengths based approach 4.3 Reflects on own strengths and areas for development 4.4 Seeks and provides evidence based feedback PD Operations & Business Development Aug2015 Page 2

3 ROLE COMPETENCIES (key selection criteria) Business Development Operations Self Management Leadership EXPECTATIONS Design, develop and implement effective growth strategies and processes to lead the organisation into the future eg future housing programs such as the Hub model. Develop an effective operating model that can be replicated in other locations as a growth strategy. Liaise with external funders and providers to negotiate agreements/ contracts, and co-ordinate requirements for integration into our business operations. Prepare and submit detailed business cases for new growth opportunities to the CEO. Report accurately and in a timely manner on progress made, opportunities identified and challenges encountered. Oversee contract management in consultation with finance and administrative staff to ensure service delivery agreements are met. Translate the Board approved strategic plan into operational plans for each work team. Implement the Board approved strategic plan by developing annual operational plans in conjunction with the CEO and leadership team. Mentor project management leaders. Liaise with leadership team and team leaders to translate the operational plans into measurable team workplans. Develop and implement a system for tracking and reporting on the progress of the operational plan implementation. Encourage innovation, co-design and evidence based reasoning in program improvements. Identify and implement effective growth strategies. Review current services and develop new programs as needs emerge based on informed and emerging policy areas eg NDIS, referral services from NEAMI, Cohealth, funding for mental health beds. Report to the CEO and Board on delivery of program KPIs. Adapt leadership style dependent on the context, situation and needs of individual team members. Lead by example; recognise the effect own behaviour has on others Maintain professionalism; manage and contain own emotions Behave consistently and fairly; respect and value others contribution Act as an advocate, within the public and private sectors, for issues relevant to McAuley Community Services for Women, its services and constituencies Work collaboratively with the CEO and leadership team to provide effective and inspiring leadership to engage direct reports and motivate staff through active involvement across the organisations programs and PD Operations & Business Development Aug2015 Page 3

4 services. Identify opportunities to leverage cross-program strengths to take advantage of new opportunities and/or to address organisational challenges. Lead and coach leaders and managers in developing skills in strategic analysis, operational planning and program implementation. Ensure that all program activities operate consistently and ethically within the mission and values of McAuley Community Services for Women. Create a work culture that facilitates learning and encourages staff to reach their full potential. Delegate sufficient authority, responsibility and accountability to inspire and enable individuals to contribute effectively. Consult on the development of Key Result Areas and priorities for each Leader to determine Key Performance Indicators. Manage and monitor staff performance and provide regular coaching and supervision to the Leaders. Motivate staff through active involvement across the organisation. Financial Management Risk Management & Compliance Work collaboratively with the finance team to scope cost benefit analysis for business plans and secure adequate funding for implementing operational plans. Write submissions, funding and business proposals to increase the sourcing channels of funds. Negotiate contracts with external contractors. Approve expenditures within the authority delegated by the CEO. Provide the CEO and Board with comprehensive, regular reports on the revenue and expenditure of integrated program delivery. Participate actively in identifying, cultivating and seeking donor and business development prospects. Work collaboratively with leaders to Identify and evaluate the risks to the clients, staff, management, volunteers, property, finances, goodwill, and image and implement measures to control risks. Undertake risk assessments and risk management in all business planning, program planning and implementation. Balance responsiveness with robust risk and compliance management. Remain abreast of changes to relevant legislation and assist in managing compliance across the operations of the organisation. CONDITIONS OF EMPLOYMENT This position is offered on a qualifying period of 12 months in accordance with the Fair Work Act This period may be subject to extension of the probation period for up to a further 3 months subject to an agreed work performance plan that encompasses and measures, but is not limited to the following; - To demonstrate a commitment to McAuley Community Services for Women s Code of Conduct and Values. PD Operations & Business Development Aug2015 Page 4

5 - To demonstrate an ability to meet the expected standards of performance and competencies in relation to the requirement of the position description. Monthly supervision will be required and performance review will take place six months post commencement date. This position description will be regularly updated in accordance with the developing needs of the organisation. Occasional out of hours work may be required. Current Victorian Driver s Licence. National Name Check required. Working with Children s Check. Minimum undergraduate degree in project management, business development, social work or similar advanced degree. Five years senior leadership experience supervising seasoned staff operating human services programs with at minimum of ten years professional work experience. All McAuley Community Services for Women s employees are required to: Comply with all McAuley Community Services for Women s policies and procedures Comply with all Occupational Health and Safety legislation and regulation Comply with all other Commonwealth and State legislation relevant to the organisation Uphold and enhance the reputation of McAuley Community Services for Women Maintain the highest standards of integrity and behaviour in line with McAuley Community Services for Women s Code of Conduct and undertake identified training and professional development activities/programs. Signed: Dated: PD Operations & Business Development Aug2015 Page 5

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