BSB Diploma of Management. Course Overview

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1 BSB51107 Diploma of Management Course Overview

2 Table of Contents Table of Contents Welcome VECCI Team BSB51107 Diploma of Management Program Information Entry requirements and pathways Course Content Time Commitment and Course Duration Assessment Methods and Requirements Employability Skills Summary

3 1. Welcome Welcome to your Diploma of Management course at VECCI. This course overview has been developed to provide you with important facts regarding the program. Please read it carefully. If you require further information please speak to your facilitator or the Training Registrar whose details appear below. 1.1 VECCI Team Belinda Tierney General Manager, Training & Business Sustainability Phone: (03) Postal Address: 486 Albert Street East Melbourne 3002 My trainer is: Phone: Laura Dillon Training Registrar/ Senior Training Administrator Phone: (03) Postal address: 486 Albert St East Melbourne BSB51107 Diploma of Management 2.1 Program Information This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or who review management practices within organisations. The role of the manager may be in an industry or organisational setting and involves the application of skills and knowledge in the workplace, having considerable experience within their vocational areas and industries. This qualification has been designed primarily for individuals who are already engaged in a front line management or senior administrative role wishing to develop a comprehensive understanding of current best management practice. 2

4 Typically people in these roles will have considerable experience in their respective industries or vocational areas and combine an informed perspective of specific work requirements with their managerial approaches. The Diploma of Management course requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. As this qualification requires participants to apply and practice the new skills within a team context, with access to different organisation documents, stakeholders and circumstances, and also to base their assessment solutions in a workplace environment, it is highly preferable that participants are employed or otherwise engaged. This course also provides the opportunity for people in various management roles to formalise and to further develop their management skills to perform at a higher level in the workplace, and receive a nationally accredited qualification. Key features include: Flexible delivery, combining face-to-face workshops and self-directed learning or workplacebased applied learning Nationally recognised competencies that can be gained on the job Units of study that reflect current workplace context A wide range of learning opportunities This program is practical; it concentrates on the concept of workplace learning, which ensures its relevance to participants and enables them to: 3

5 2.2 Entry requirements and pathways There are no entry requirements for this qualification. Pathways into the qualification Participants may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma - level, including: with BSB40812 Certificate IV in Frontline Management or other relevant qualification; OR with vocational experience but without formal supervision or management qualification Participants seeking entry based upon their vocational experience or for workplace-based traineeships enrolment should generally be in job roles including: Coordinators; Leading hands; Supervisors Team leaders wanting to up-skill to become business unit or department managers Experienced managers who already are managing teams and departments and desire formal qualifications Individuals requiring formal management qualifications in order to apply for promotion or seek other employment opportunities Pathways to completion and further studies Pathways to completion of this qualification include: Course attendance and assessment RPL / Credit Transfer for partial or full qualification 4

6 A combination of the above Units completed in this program may be credited towards other qualifications through a national recognition process. After achieving this qualification, participants may undertake BSB60407 Advanced Diploma of Management or other advanced diploma qualifications. Graduates with the Diploma of Management may become eligible for professional membership (AIMM or AFAIM) with the Australian Institute of Management (AIM); AIM s conditions apply. 2.3 Course Content Packaging rules Total number of units = 8 electives 5 elective units must be selected from Group A below 3 elective units may be selected from Group A or Group B below, from this Training Package or from any current accredited course or endorsed Training Package at this qualification level. One unit may be selected from either a Certificate IV or Advanced Diploma qualification. Units of competency to be studied The following units of competency have been selected in consultation with the industry and they must all be successfully completed by participants to become eligible for the Diploma of Management at VECCI. Code Title Hours Group A Units (5 + 3) BSBMGT515A Manage operational plan 60 BSBMGT502B Manage people performance 70 BSBPMG522A Undertake project work 60 BSBWOR501B Manage personal work priorities and professional development 60 5

7 BSBWOR502B Ensure team effectiveness 60 BSBCUS501C Manage quality customer service 40 BSBLED501A Develop a workplace learning environment 60 BSBMGT516C Facilitate continuous improvement 60 Total nominal hours 470 Other elective options To facilitate increased flexibility and better providing for students diverse work and learning needs, other electives may be selected by participants for RPL/ CT only or by the traineeship trainees, or for customised courses according to the Packaging Rules. The elective units must be relevant to the work or learning outcomes and the qualification level, as approved by the RTO Manager. Elective units for RPL / CT only or for customised courses or traineeships: Group A Other BSBFIM501A Manage budgets and financial plans BSBINM501A Manage an information or knowledge management system BSBMGT406A Plan and monitor continuous improvement BSBWHS501A Ensure a safe workplace BSBRSK501B Manage risk Group B BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBDIV501A Manage diversity in the workplace BSBFRA502B Manage a franchise operation BSBHRM405A Support the recruitment, selection and induction of staff BSBHRM512A Develop and manage performance-management processes BSBHRM513A Manage workforce planning BSBINN501A Establish systems that support innovation BSBINN502A Build and sustain an innovative work environment BSBIPR501A Manage intellectual property to protect and grow business BSBHRM511A Manage expatriate staff BSBSUS501A Develop workplace policy and procedures for sustainability BSBWRK510A Manage employee relations Refer to your Participant Handbook or call the Senior Training Administrator for more information on the RPL / CT and national recognition processes. 6

8 Unit descriptor and application The Diploma of Management at VECCI requires the completion of a total of 8 units of competency, as follows: 1. BSBWOR501B Manage personal work priorities and professional development This unit describes the performance outcomes, skills and knowledge required to manage own performance and professional development. Particular emphasis is on setting and meeting priorities, analysing information and using a range of strategies to develop further competence. 2. BSBWOR502B Ensure team effectiveness This unit describes the performance outcomes, skills and knowledge required to facilitate all aspects of teamwork within the organisation. It involves taking a leadership role in the development of team plans, leading and facilitating teamwork and actively engaging with the management of the organisation. 3. BSBLED501A Develop a Workplace Learning Environment This unit describes the performance outcomes, skills and knowledge required to encourage and support the development of a learning environment in which work and learning come together. Particular emphasis is on the development of strategies to facilitate and promote learning, and to monitor and improve learning performance. 4. BSBPMG522A Undertake project work This unit describes the performance outcomes, skills and knowledge required to undertake a straightforward project or a section of a larger project. This unit addresses the management of projects including the development of a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learnt for application to future projects. 5. BSBMGT515A Manage Operational Plan This unit describes the performance outcomes, skills and knowledge required to develop and monitor implementation of the operational plan to provide efficient and effective workplace practices within the organisation's productivity and profitability plans. 7

9 6. BSBMGT502B Manage People Performance This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. 7. BSBMGT516C Facilitate Continuous Improvement This unit describes the performance outcomes, skills and knowledge required to manage the performance of staff who report to them directly. Development of key result areas and key performance indicators and standards, coupled with regular and timely coaching and feedback, provide the basis for performance management. 8. BSBCUS501C Manage quality customer service This unit describes the performance outcomes, skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. 2.4 Time Commitment and Course Duration The Volume of Learning includes all activities that are required to be undertaken by the typical student to achieve the learning outcomes. This program is delivered through a combination of guided learning workshops, reading through and undertaking the activities in the Participant Guide to understand the underpinning theoretical concepts, and self-directed learning and workplace-based assessment activities. The trainers will use a variety of techniques to introduce the learning topics, which may include: group discussion, demonstration, role play, simulation, and practice activities. The total duration of this qualification under the current Strategy is 470 nominal hours, including the scheduled workshops. This requires a significant personal time commitment from participants to successfully complete all requirements to gain the qualification. Participants should allocate a minimum of hours per week to work through the Participant Guide, undertake the self-directed learning activities, and then complete the assessments. 8

10 Students will have 12 months from the date of the last scheduled workshop to submit all the assessments and complete the course. This scheduling allows for a reasonable time for self-directed study, workplace practice and assessment preparation. Where participants are able to demonstrate extenuating circumstances, however, an extension for assessment submission may be granted. Attendance at all scheduled training sessions is compulsory. The assessments will be discussed during those workshops and students engagement and participation will be observed by the trainer/assessor. The nominal course end date is 12 months from the date of the last scheduled workshop. The learning schedule and activities for your traineeship course are provided to you as guidelines in Part 3 of your Training Plan. 2.5 Assessment Methods and Requirements Assessment is both formative (class activities or supervised workplace applied learning) and summative (assessment tasks). The competence will be established based on evidence collected through a diverse range of assessment methods, including written assessment tasks, observation, projects, portfolio, training log or supervisor report. To demonstrate competence for the units in this qualification, participants will be required to complete all the assessment tasks and activities provided in the Participant Guides or Learner Pack, which make up the assessment for each unit. If the assessment asks for samples of documentation from the workplace, they must be attached to the corresponding task, careful to remove / block out any confidential information. Participants should answer the assessment tasks using the information provided in the learning material and the context of their own workplace. 9

11 Classroom-based or on-site (non-traineeship) training: Assessments for each of the units must be completed and submitted as scheduled. This schedule allows for a reasonable time for workplace practice and assessment preparation. You will have to your assessments to the Training Registrar, unless otherwise instructed. All assessments must be received by VECCI by the end of the course. Where participants are able to demonstrate extenuating circumstances, however, an extension for assessment submission may be granted. The nominal course end date is 12 months from the date of the last scheduled workshop. Traineeships (if applicable): The assessment due dates will be scheduled in agreement with the participant and the employer, and then documented in the Training Plan. Assessments must be submitted (handed over) to the assessor on the agreed dates. The end date of your course is the last assessment due date. For more detailed information on the training and assessment process, methods and requirements, refer to the Participant Handbook (in your course pack or on VECCI website). 2.6 Employability Skills Summary Employers in Australia and all over the world value people who have the necessary skills and knowledge, and who also fit well into their organisation, use their initiative to solve day-to-day problems, work productively, manage their time efficiently, and are keen to continue learning. These types of skills are known as 'employability skills'. These are skills required not only to gain employment, but also to progress within an enterprise so as to achieve one's potential and contribute successfully to enterprise strategic directions. The employability skills are embedded within each unit of competency you will study and they will be holistically assessed together with the other performance requirements. 10

12 The following table contains a summary of the employability skills required by industry for this qualification; the outcomes described here are broad industry requirements that may vary depending on the detailed requirements of each unit of competency that makes up this qualification. Employability Skill Industry requirements for this qualification include Communication communicating with business contacts to promote the goals and objectives of the business obtaining feedback from colleagues and clients Teamwork leading, planning and supervising the performance of team members to develop team cohesion and to foster innovative work practices Problem solving accessing and assessing information for accuracy and relevance developing strategies for minimising risks Initiative and enterprise Planning and organising identifying and networking opportunities and developing operational strategies to ensure the viability of the business Instigating new or different work practices to improve productivity or service delivery allocating work to meet time and budget constraints developing plans and schedules Self - management prioritising tasks Learning participating in professional networks and associations to obtain and maintain personal knowledge and skills systematically identifying learning and development needs Technology using business technology to access, organise and monitor information 11

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