BSB Diploma of Business Administration. Course Overview

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1 BSB50415 Diploma of Business Administration Course Overview

2 Table of Contents Table of Contents Welcome VCCI Team BSB50415 Diploma of Business Administration Program Information ntry requirements and pathways Course Content Recognition of Prior Learning / Credit Transfer Time Commitment and Course Duration Assessment Methods and Requirements

3 1. Welcome Welcome to your Diploma of Business Administration course at VCCI. This course overview has been developed to provide you with important facts regarding the program. Please read it carefully. If you require further information please speak to your facilitator or the Training Registrar whose details appear below. 1.1 VCCI Team Belinda Tierney General Manager, Training & Business Sustainability mail: Ph: Address: Lv2, 150 Collins Street Melbourne 3000 My trainer is: Phone: mail: Laura Dillon Training Registrar/ Senior Training Administrator mail: Ph: Address: Lv2, 150 Collins Street Melbourne BSB50415 Diploma of Business Administration 2.1 Program Information This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. The skills you gain from this business course will prepare you for a range of administrative careers, including: Administration Manager General Office Manager Office Manager Senior xecutive Assistant Personal Assistant This course provides the opportunity to formalise and to develop administration skills to perform at a higher level in the workplace, and receive a nationally accredited qualification. Key features of the program include: 2

4 Flexible delivery, combining face-to-face workshops and self-directed learning or workplacebased applied learning Nationally recognised competencies that can be gained on the job Units of study that reflect workplace context A wide range of learning opportunities Due to its flexibility and focus on workplace development of skills and knowledge and their immediate applicability on job, this program ensures its relevance and currency to participants. During this course you will learn how to: Manage meetings and conferences Plan or review administration systems Set standards for business documents Manage projects Manage personal and team's work priorities, development and effectiveness Manage quality customer service 2.2 ntry requirements and pathways There are no entry requirements for this qualification. nrolment Requirements As this qualification requires participants to apply and practice their new skills across an organisation, with access to different occupational groups and circumstances, and also to base their assessment solutions in a workplace environment, it is strongly recommended that participants are employed or otherwise engaged in an business administration or related role. Assessment assistance may be provided, if this is not possible. Participants must be over 18 years of age. Pathways into the qualification Participants may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at diploma - level, including: with BSB40515 Certificate IV in Business Administration or other relevant qualification; OR with extensive vocational experience in a range of environments in senior support roles Participants seeking entry based upon their vocational experience or for workplace-based enrolment should generally be in job roles including: Administration Officer 3

5 Accounts Supervisor xecutive Personal Assistant Office Administrator Project Assistant xperienced people in senior administration roles, who want their skills formally recognised Individuals requiring formal management qualifications in order to apply for promotion or seek other employment opportunities Pathways to completion and further studies Pathways to completion of this qualification include: Course attendance and assessment RPL / Credit Transfer for partial or full qualification A combination of the above Units completed in this program may be credited towards other qualifications through a national recognition process. After achieving this qualification participants may undertake a variety of business or management studies at the advanced diploma level. 2.3 Course Content Packaging rules Total number of units = 8 electives (no core units) 5 elective units - must be selected from the Group A units listed below 3 elective units may be selected from the Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification. Units of competency to be studied The following units of competency have been selected in consultation with the industry and they must all be successfully completed by participants to become eligible for the Diploma of Business Administration at VCCI. Group A Units (5) Code Title Hours BSBADM502 Manage meetings 30 4

6 BSBADM503 Plan and manage conferences 30 BSBADM504 Plan and implement administrative systems 50 BSBADM506 Manage business document design and development 80 BSBPMG522 Undertake project work 60 Other lectives (3) BSBWOR501 Manage personal work priorities and professional development 60 BSBWOR502 Lead and manage team effectiveness 60 BSBCUS501 Manage quality customer service 40 Total nominal hours 410 Other electives options To facilitate increased flexibility and better providing for students diverse work and learning needs, other electives may be selected by participants for RPL/ CT only or by the traineeship trainees, or for customised courses according to the Packaging Rules. lective units must be relevant to the work environment and the qualification, maintain the integrity of the AQF qualification level alignment, and contribute to a valid, industry-supported vocational outcome. Other elective options must be approved by the General Manager, Training and Business Sustainability. lective units for RPL / CT only or for customised courses or traineeship, may include: Group A units BSBFIM502 Manage payroll Group B units BSBINM501 Manage an information or knowledge management system BSBINN301 Promote innovation in a team environment BSBMGT502 Manage people performance BSBRKG502 Manage and monitor business or records systems BSBSUS501 Develop workplace policy and procedures for sustainability Unit descriptor and application The Diploma of Business Administration requires the completion of a total of 8 units of competency, as follows: 1. BSBWOR501 Manage personal work priorities and professional development This unit describes the skills and knowledge required to create systems and process to organise information and prioritise tasks. 5

7 It applies to individuals working in managerial positions who have excellent organisational skills. The work ethic of individuals in this role has a significant impact on the work culture and patterns of behaviour of others as managers at this level are role models in their work environment. 2. BSBADM504 Plan and implement administrative systems This unit describes the skills and knowledge required to plan for or review the requirements of effective administrative systems and procedures for implementing, monitoring and reviewing the system. It applies to individuals employed in a range of work environments in senior administrative roles. 3. BSBADM506 Manage business document design and development This unit describes the skills and knowledge required to establish standards for the design and production of organisational documents and to manage document design and production processes to ensure agreed standards are met. It applies to individuals employed in a range of work environments who require well-developed skills in the use of a range of software packages. They use these skills to establish, document and implement consistent standards of document design within an organisation. 4. BSBPMG522 Undertake project work This unit describes the skills and knowledge required to undertake a straightforward project or a section of a larger project. It covers developing a project plan, administering and monitoring the project, finalising the project and reviewing the project to identify lessons learned for application to future projects. This unit applies to individuals who play a significant role in ensuring a project meets timelines, quality standards, budgetary limits and other requirements set for the project. The unit does not apply to specialist project managers. 5. BSBADM502 Manage meetings This unit describes the skills and knowledge required to manage a range of meetings including overseeing the meeting preparation processes, chairing meetings, organising the minutes and reporting meeting outcomes. It applies to individuals employed in a range of work environments who are required to organise and manage meetings within their workplace, including conducting or managing administrative tasks in providing agendas and meeting material. They may work as senior administrative staff or may be individuals with responsibility for conducting and chairing meetings in the workplace. 6. BSBADM503 Plan and manage conferences This unit describes the skills and knowledge required to plan, promote and coordinate conferences, ensuring follow-up procedures are incorporated. 6

8 It applies to individuals employed in a range of work environments who are required to plan and manage conferences. They may work as senior administrative staff, or may be other individuals who have been delegated responsibility for planning and managing a conference. 7. BSBWOR502 Lead and manage team effectiveness This unit describes the skills and knowledge required to lead teams in the workplace and to actively engage with the management of the organisation. It applies to individuals working at a managerial level who facilitate work teams and build a positive culture within their work teams. At this level, work will normally be carried out using complex and diverse methods and procedures requiring the exercise of considerable discretion and judgement, using a range of problem solving and decision making strategies. 8. BSBCUS501 Manage quality customer service This unit describes the skills and knowledge required to develop strategies to manage organisational systems that ensure products and services are delivered and maintained to standards agreed by the organisation. It applies to individuals who supervise the provision of quality customer service within an organisation s procedures framework by others. At this level, individuals must exercise considerable discretion and judgement, using a range of problem solving and decision making strategies. 2.4 Recognition of Prior Learning / Credit Transfer Participants are advised upon registration that RPL/ Credit Transfer option is available, and this process must start upon enrolment, and preferably be completed before the course commences. This will allow participants who were unsuccessful to enrol in and complete all the required units in this qualification. National Recognition Under the national recognition process, RTOs are required to recognise qualifications and statements of attainment issued by another RTO. VCCI will grant direct credit for equivalent common units from the superseded qualification BSB50407 Diploma of Business Adminsitration or others, previously achieved by participants, as follows: BSBPMG522 Undertake project work BSBWOR501 Manage personal work priorities and professional development BSBPMG522A Undertake project work BSBWOR501A/B Manage personal work priorities and professional development BSBPMG510A Manage projects BSBWOR502 Lead and BSBWOR502A/B nsure team 7

9 manage team effectiveness effectiveness BSBCUS501 Manage quality customer service BSBCUS501A/B/C Manage quality customer service BSBADM502 Manage meetings BSBADM502B Manage meetings BSBADM503 Plan and manage conferences BSBADM503B Plan and manage conferences BSBADM504 Plan and implement administrative systems BSBADM504B Plan or review administrative systems BSBADM506 Manage business document design and development BSBADM506B Manage business document design and development Refer to your Participant Handbook or call the Training Registrar for more information on the RPL / CT and national recognition processes. 2.5 Time Commitment and Course Duration The Volume of Learning includes all activities that are required to be undertaken by the typical student to achieve the learning outcomes. This training course may be provided through a range of flexible delivery and assessment methods to meet the individual needs of students and employers, including: Classroom-based (non-traineeship) Workplace-based (traineeship - structured, on/ off-the-job applied learning) Onsite classroom-based (non-traineeship) This program is delivered through a combination of guided learning workshops, reading through and undertaking the activities in the Participant Guide to understand the underpinning theoretical concepts, and self-directed learning and workplace-based assessment activities. The trainers will use a variety of techniques to introduce the learning topics, which may include: presentation, group discussion, demonstration, role play, simulation, and practice activities. The total duration of this qualification under the current Strategy is 410 nominal hours, including the scheduled workshops. This requires a significant personal time commitment from participants to successfully complete all requirements to gain the qualification. Participants should allocate a minimum of 8 hours per week to work through the Participant Guide, undertake the self-directed learning activities, and then complete the assessments. 8

10 Students in a non-traineeship enrolment will have 12 months from the date of the last scheduled workshop to submit all the assessments and complete the course. You will have to your assessments to the Training Registrar, unless otherwise instructed. All assessment work must be received by VCCI by the end of the course. Where participants are able to demonstrate extenuating circumstances, however, an extension for assessment submission may be granted. The workplace-based learning and assessment schedule for participants enrolled in a traineeship course are provided to you as guidelines in Part 3 of your Training Plan. The traineeship assessments will be scheduled in agreement with the participant, and are expected to be completed monthly (e.g.. one unit per month). Assessments must be submitted (handed over) to the assessor on the agreed dates. This scheduling allows for a reasonable time for self-directed study, workplace practice and assessment preparation. Attendance at all scheduled training sessions is compulsory. The assessments will be discussed during those workshops and students engagement and participation will be observed by the trainer/assessor. The nominal course end date (non-traineeship) is 12 months from the date of the last scheduled workshop. The learning schedule and activities for your traineeship course are provided to you as guidelines in Part 3 of your Training Plan. 2.6 Assessment Methods and Requirements Assessment is summative, consisting of a number of assessment tasks to be undertaken in the workplace or in a simulated work environment. The competence will be established based on evidence collected through a diverse range of assessment methods, including questions and answers, written assessment tasks, projects, presentation, and portfolio, and if in a traineeship or onsite non-traineeship, training log and supervisor reports, as applicable. To demonstrate competence for the units in this qualification, participants will be required to complete all the assessment tasks provided in the Participant Guides or Learner Pack, which make up the assessment for each unit. If the assessment asks for samples of documentation from the workplace, they must be attached to the corresponding task, careful to remove / block out any confidential information. 9

11 Participants should answer the assessment tasks using the information provided in the learning material and the context of their own workplace. All participants will be supported by their facilitator to complete their outside-class assessments via and telephone as needed. VCCI regularly monitors course progress and participants are also encouraged to liaise with their facilitator regarding their progress or to arrange for an assessment consultation, if necessary. For more detailed information on the delivery and assessment process, methods and requirements, refer to the Participant Handbook. 10

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