Training and Assessment Strategy

Transcription

1 Training and Assessment Strategy BSB60407 Advanced Diploma of Management Page 1 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

2 Version Control Title: Training and Assessment Strategy BSB60407-Advanced Diploma of Management Version Number: 1.0 Date of Approval: 01 Next Review Date: 01 May 2013 Coverage: BSB60407-Advanced Diploma of Management File location: Summary of Changes Determinations on version changes will be made on the basis of evidence of continuous improvement and sufficiency of consultative processes. Date 01 st Jan 2012 Initial draft Version st Final version Version 1.0 Change Page 2 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

3 Name of RTO Adelaide College of Technology Delivery Period July 2012 July 2013 Qualification code BSB60407 Qualification title Training package CRICOS CODE Delivery Mode Course Description Target Group Advanced Diploma of Management BSB07 TBA Classroom based. Delivery and Assessment. This qualification reflects the role of individuals who have senior or managerial responsibilities. They may oversee the work of others or have specialised roles where they do not supervise others but provide strategic leadership. Possible job titles: Area Manager, Department Manager, Regional Manager The main target group for this qualification is overseas students, which would like to develop their skills and knowledge in order to create further educational and employment opportunities. Qualification Pathways There are no prerequisite requirements for individual units of competency. Pathways INTO the qualification Preferred pathways for candidates considering this qualification include: After achieving the BSB51107 Diploma in Management or other relevant qualification/s OR Providing evidence of competency in the majority of units required for the BSB51107 Diploma of Management or other relevant qualification/s OR Packaging rules With reasonable 3 4 years vocational work in a range of work environments, acting in a range to senior support or technical roles for Advanced Diploma of Management Packaging Rules Total number of units = 8 elective units 6 elective units must be selected from the list below, with no more than 3 units selected from any one group. 2 elective units may be selected from the units listed below, from this Training Package or from any current accredited course or endorsed Training Package at this qualification level or Diploma level. Page 3 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

4 Name of RTO Adelaide College of Technology The units selected must be relevant to the work outcome, local industry requirements and the qualification level. Packaging Rules Total number of units = 8 3 core units plus 5 elective units 3 elective units must be selected from the elective units listed below. The remaining 2 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from a Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Core Units BSBINN601B Manage organisational change BSBMGT605B Provide leadership across the organisation BSBMGT616A Develop and implement strategic plans Elective units BSBCCO601B BSBCCO602B BSBCCO603C BSBCCO604B BSBCCO605B strategy BSBCCO606B information analysis BSBCCO607B BSBCCO608B BSBCOM603C Optimise customer contact operations Manage customer contact information Design and launch new customer contact facilities Develop and maintain a service level strategy Develop and maintain a customer contact marketing Forecast and plan using customer contact traffic Manage customer contact centre staffing Manage customer contact operational costs Plan and establish compliance management Page 4 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

5 Name of RTO Adelaide College of Technology systems BSBDIV601A Develop and implement diversity policy BSBFIM601A Manage finances BSBINM601A Manage knowledge and information BSBIPR601A Develop and implement strategies for intellectual property management BSBMGT608C BSBMGT617A BSBMKG609A Manage innovation and continuous improvement Develop and implement a business plan Develop a marketing plan BSBOHS601B Develop a systematic approach to managing OHS BSBRKG601B Define recordkeeping framework BSBRSK501B Manage risk BSBSUS501A Develop workplace policy and procedures for sustainability PSPGOV602B PSPPROC602B Establish and maintain strategic networks Direct the management of contracts Page 5 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

6 Units of Competency Code BSBINN601B BSBMGT605B BSBRSK501B BSBOHS601B BSBINM601A BSBMGT608C BSBMGT616A BSBMGT617A Unit Title Manage organisational change Provide leadership across the organization Manage Risk Develop a systematic approach to managing OHS Manage knowledge and information Manage innovation and continuous improvement Develop and implement strategic plans Develop and implement a business plan Entry Requirements The course will be available for those students who: Must be 18 years of age or over Completed Year 12 (HSC or equivalent) Minimum 5.5 IELTS score or equivalent (International students only) Delivery and Assessment Arrangements Duration This program is a full-time course completed over a period of 52 weeks. Tuition Duration in Weeks = 40 weeks = 20 hours per week (Total = 800 hours) Total Duration with Holidays = 52 weeks Holidays = 12 weeks Timetable = 3 days per week Organisation These 8 units of competency have been organised into 4 Cluster and are delivered throughout the 40 weeks. The tables below set out how the units of competency making up this qualification are clustered for delivery and assessment. Cluster Units of Competency Contact Hours Human resource Management BSBINN601B Manage organisational change BSBMGT605B Provide leadership across the organization 200 Page 6 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

7 OHS Management BSBRSK501B Manage Risk 200 BSBOHS601B Develop a systematic approach to managing OHS Information Management BSBINM601A Manage knowledge and information 200 BSBMGT608C Manage innovation and continuous improvement Strategic Management BSBMGT616A Develop and implement strategic plans 200 BSBMGT617A Develop and implement a business plan Total nominal hours 800 hours Delivery arrangements The program is delivered using face-to-face, institution based delivery. Institution Based Delivery Structured formal training for Theory-based Units will be held in a designated classroom at Adelaide College of Technology premises; Students are expected to attend all scheduled training sessions with correct equipment, books etc. Students are expected to undertake reading and research activities in conjunction with the delivery of face-to-face theory and practical sessions. Activities involve small groups and individual activities performed in the classroom or simulated environment under direct supervision and are provided for all students. Students are provided with training manuals and activities books for each (cluster of) units, which include all materials required to be used in the learning environment as well as examples of best office practices. Students may be required to purchase a required textbook; this will be clearly indicated to students in the VET Course Handbook. Practical sessions will be held in a simulated fully equipped office environment at the College premises Students will be required to participate in practical skills learning and participation is assessed on a daily basis Students will use the equipment and tools set out by the college. Emphasis will be made to simulate workplace situations in order to develop identified employability skills such as: consulting, questioning, clarifying and evaluating information interpreting customer needs negotiating budgets and plans and then re-developing as required to meet organisational needs negotiating with internal and external stakeholders utilising excellent interpersonal skills, and producing a wide range of reports and making presentations as required briefing various personnel on their roles and responsibilities regarding the implementation of the marketing plan Page 7 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

8 coordinating resources and developing systems to manage team and individual performance defining performance measures and working collaboratively with team members identifying performance gaps and taking remedial action for underperformance assessing financial viability of new opportunities and matching organisational capability with market needs collecting and analysing data comparing and contrasting data conducting situational analyses developing and managing risk and contingency plans developing strategies for improvement performing cost benefit analyses, budgeting, assessing and managing risk evaluating and improving market performance identifying strengths and opportunities within organisation's projected capabilities and resources collecting, collating and analysing information using appropriate workplace business systems developing customer acquisition and retention strategies developing systems that are flexible and responsive to changing circumstances evaluating processes and making changes as required planning and managing resource acquisition and deployment within budgetary constraints planning for contingencies applying discretion and judgement within complex environments managing own time and performance using judgement in planning and in the selection and allocation of resources working within organisational policies and procedures and legislative requirements coaching and mentoring others to acquire new knowledge and skills providing learning and development opportunities creating presentations using a range of media using computerised systems, software and telecommunication devices using technology to assist with the management of information and to assist the planning process using technology to record and generate ideas Assessment Arrangements Formative, summative and integrative assessments are given to test the essential knowledge and practical skills of learners. Page 8 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

9 RPL Recognition of Prior Learning or RPL pathways is taken by students by providing evidence that they meet the skills and knowledge to the standards required of the Advanced Diploma of Management RPL is based on a portfolio and interview approach, where students accept the main responsibility for identifying, gathering and submitting evidence about their achievement of the competencies. The RPL process may involve a practical demonstration assessment of admin and technical skills, wherein students will be required to pay a Challenge Test Fee. LLN All students have the option to be assessed in order to ascertain whether their Language Literacy and Numeracy skills are sufficient to successfully complete the training program. This usually requires the completion of an exercise contained in the proposed training program. Those who require further support will be advised to seek this with a qualified expert; there are a number of training organisations able to provide this service. Suitable courses will be discussed at intake interview. Any costs incurred will be the responsibility of the student. Page 9 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

10 Evidence-gathering techniques: Evidence is the term used to describe the information used to gain competency in each section of the course. It can be gathered in a variety of ways and the Trainer/Assessor will use a combination of these methods throughout and at the conclusion of the learning program. Evidence-gathering techniques / Assessment tools A. Written Tools a) Report Writing b) Case Study / Case Scenarios c) Written Exam / Written Questionnaire d) Individual / Group Project e) Research Documentation B. Observation Tools a) Role Play b) Presentation c) Discussion d) Research Observation e) Oral Questioning Combinations of these methods will be used for most situations (eg. observations and oral questioning) Page 10 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

11 Cluster Unit of Competency A B Manage organisational Human resource Management change Provide leadership across the organization Manage Risk OHS Management Develop a systematic approach to managing OHS Information Manage knowledge and Management information Manage innovation and continuous improvement Develop and implement Strategic Management strategic plans Develop and implement a business plan Timetables Delivery and Assessment Staff Transition Arrangements Assessment Validation Process Please see attached course timetables for more detailed information. A qualified Trainer and Assessor who will perform the assessments must possess the following: TAE40110 Certificate IV in Training and Assessment At least BSB60207-Advanced Diploma of Management or equivalent At least three years of vocational industry experience At least three years of teaching experience Please see attached matrix of qualified staff that facilitate and assess against this course The Course Coordinator is fully responsible for ensuring the management of the students into the revised version of this course. This will include: Consultation with appropriate industry personnel to ensure relevance of learning and assessment materials. Revising and upgrading of existing assessment tools to the requirements of the revised qualification. Creation of new identified assessment tools. Revising and upgrading of existing learning materials to the requirements of the revised qualification. Creation and purchasing of new learning materials. Rewriting of this learning and assessment strategy to match the new qualification Training and or up-skilling of existing trainers and assessors into the requirements of the new qualification Updating of the trainer assessor matrix, mapping tables and other relevant documents against the new qualification. The process used to validate assessment in this program are: The Course Coordinator will convene a meeting with the trainers and assessors at the end of each term with a view to conduct validation, moderation and review of assessments conducted. These meetings will confirm the evidence gathering techniques and the required standards of performance are appropriate for the participants and will also focus on reviewing assessment tools and decisions made. Records of these meetings will be kept and all areas that require action will have action taken as per the requirements of the RTO Continuous Improvement process. Page 11 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

12 The Course Coordinator has the responsibility for developing, managing and monitoring strategies to ensure consistency in assessment. Internal audits are conducted annually by the Compliance Coordinator. The internally developed guidelines for assessment are utilised along with the assessment guidelines from the Business Services National Training Package. Course Coordinator, senior trainers and other relevant staff will be sent to attend the relevant industry Professional Development Workshop on assessment validation. Student evaluation surveys are completed at the end of each course. Assessment processes, methods, materials, tools and decision-making are revised in light of evaluation results. Detailed outcomes of validation of policies, procedures and assessment tools will be recorded into Improvement Form Regular feedback is provided to all course stakeholders on course progress and assessment outcomes, which provides a mechanism for stakeholders to reply and comment on. Infrastructure requirements All staff (including full time, part time and casual) involved in the delivery and assessment of this qualification, have direct access to the current version of the BSB07 Training Package, including the appropriate units of competency, assessment guidelines and qualification structure through the TGA website. All staff (including full time, part time and casual) involved in delivering the program has access to trainer, assessor and student support materials relevant to their areas of delivery and assessment. All assessors have access to point and electronic copies of the assessment tools used in this program. Learning resources are supplied to all students The RTO has access to staff and training/assessment resources to meet the requirements of students with special needs and has an assessment process that incorporates reasonable adjustment procedures. (Reasonable adjustment refers to measures or actions taken to provide a student with a disability the same educational opportunities as everyone else.) The RTO has reviewed the equipment and facility requirements for each unit of competency in the qualification and guarantees it has access to the plant and equipment needed to implement the program. Classrooms for the delivery of Theory based Units Tables & Chairs, Whiteboard or Flipchart Overhead and data projector and projector screen VCR, DVD Player and Television Computers with Internet access Text books and reference library Office Equipment for practical demonstration assessments Desks or work stations with Ergonomic Chairs Computers with Internet Access Telephone Fax machine Photocopier Page 12 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

13 Textbooks/Booklets BSBINN601B Manage organisational change IBSA-ISBN First Edition BSBMGT605B Provide leadership across the organization IBSA-ISBN First Edition BSBRSK501B Manage Risk Precision Group-First Edition-2011 BSBOHS601B Develop a systematic approach to managing OHS IBSA-ISBN First Edition BSBINM601A Manage knowledge and information Precision Group-First Edition-2011 BSBMGT608C Manage innovation and continuous improvement IBSA-ISBN First Edition BSBMGT616A Develop and implement strategic plans IBSA-ISBN First Edition BSBMGT617A Develop and implement a business plan IBSA-ISBN First Edition Pathways All candidates who undertake the Advance Diploma in Business are provided with advice on employment and training options. Candidates who successfully complete Advance Diploma in Business are encouraged to continue further studies at University degree levels in a variety of associated disciplines, including Business studies, Commerce, Marketing or Advertising Career & Pathway opportunities: Office Managers Market research Analyst Senior Administrator Promotion Managers Customer service managers Assistant office / branch managers Sales manager Marketing officers Account service manage Page 13 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May

14 Industry Consultation Industry Consultation Adelaide College of Technology has liaised with the following organization / individuals for its industry consultation for BSB07 Package. Minutes of meeting / discussion are available for review on request. PEO s endorsement: Vandana Ticku Date: 01/05/2012 Page 14 of 14 DOCUMENT NAME: Training and Assessment Strategy-BSB60407 May