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1 Created on: Sep 2012 Uncontrolled when printed. Created By: BWest Filename: Qualification Guide Review Date: Dec 2013

2 QUALIFICATION GUIDE USE THIS GUIDE TO DISCOVER WHICH UNITS OF COMPETENCY YOU COULD GAIN RECOGNITION FOR How to Use this Document Before you can work out where you might gain RPL, you need to know what the qualifications and their units of competency involve. So, the first thing you need to do is to explore the Qualifications and Units. Within this document, you will be able to explore these in a number of ways: By Qualification? By Unit of Competency? By Skill Group? By Questions? We strongly recommend you look at each way first, then decide the best way for you. There is a lot of information here, and the key to making it work is to be organised. As you locate a Unit of Competency that you wish to apply for RPL for, make a note of it in the table on the next page. When you have finished, you can then use this information to plan how to complete your next qualification/s. If you would like some advice or help to make sense of it all, then give Chris a call on If you know which course to start with, then you can enrol here:

3 Units you Might Gain RPL for Unit Number Unit Code Unit Title Notes Eg 142 BSBMGT502B Manage people performance I can provide evidence for the first two parts, but not the third 3

4 Units Arranged by Skill Group Skill Group Contents Advertising (ADV)... 6 Continuity (CON)... 6 Customer Service (CUS)... 6 E-Business (EBU)... 6 Franchising... 6 Financial Admin (FIA)... 7 Financial Services (FNS)... 7 Financial Administration & Management (FIM)... 7 General Administration (ADM)... 7 Governance (GOV)... 8 Human Resource Management (HRM)... 8 Innovation (INN)... 8 Interpersonal Communication (CMM)... 8 Information & Business Technology... 8 Information Management... 9 Intellectual Property... 9 Learning and Development (LED)... 9 Marketing (MKG) Management (MGT) Work Health and Safety (WHS) Public Relations (PUB) Project Management (PMG) Relationship Management (REL) Research (RES) Risk Management (RSK) Small and Micro Business (SMB)

5 Sustainability (SUS) Workplace Relations (WRK) Workplace Effectiveness (WOR) Writing (WRT)

6 Advertising (ADV) BSBADV503B BSBADV507B BSBADV509A BSBADV510A BSBADV511A BSBADV512A Coordinate advertising research Develop a media plan Create mass print media advertisements Create mass electronic media advertisements Evaluate and recommend advertising media options Develop an advertising strategy and brief Continuity (CON) BSBCON401A BSBCON601B Work effectively in a business continuity context Develop and maintain business continuity plans Customer Service (CUS) BSBCUS401B BSBCUS402B BSBCUS403B BSBCUS501B Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Manage quality customer service E-Business (EBU) BSBEBU401A BSBEBU501A Review and maintain a website Investigate and design e-business solutions Franchising 6

7 BSBFRA401B BSBFRA502B Manage compliance with franchisee obligations and legislative Manage a franchise operation Financial Admin (FIA) BSBFIA401A BSBFIA402A Prepare financial reports Report on financial activity Financial Services (FNS) FNSACC406A Set up and operate a computerised accounting system Financial Administration & Management (FIM) BSBFIM501A BSBFIM502A Manage budgets and financial plans Manage payroll General Administration (ADM) BSBADM405B Organise meetings BSBADM409A Coordinate business resources BSBADM502B Manage meetings BSBADM503B Plan and manage conferences BSBADM504B Plan or review administration systems BSBADM506B Manage business document design and development BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBINT303B Organise the importing and exporting of goods 7

8 Governance (GOV) PSPGOV407B Provide a quotation Human Resource Management (HRM) BSBHRM501B BSBHRM502A BSBHRM512A BSBHRM513A BSBHRM505A BSBHRM506A BSBHRM507A BSBHRM509A BSBHRM510A Manage human resources services Manage human resources management information systems Manage performance management systems Manage workforce planning Manage remuneration and employee benefits Manage recruitment, selection and induction processes Manage separation or termination Manage rehabilitation or return-to-work programs Manage mediation processes Innovation (INN) BSBINN301A BSBCRT501A Promote innovation in a team environment Originate and develop concepts Interpersonal Communication (CMM) BSBCMM401A Make a presentation Information & Business Technology BSBITA401A Design databases 8

9 BSBITS401B BSBITU401A BSBITU402A BSBITU404A BSBITB501A Maintain business technology Design and develop complex text documents Develop and use complex spreadsheets Produce complex desktop published documents Establish and maintain a workgroup computer network Information Management BSBINM401A BSBINM501A BSBRKG502B Implement workplace information system Manage an information or knowledge management system Manage and monitor business or records systems Intellectual Property BSBIPR401A BSBIPR402A BSBIPR403A BSBIPR404A BSBIPR405A BSBIPR501A Use and respect copyright Protect and use new inventions and innovations Protect and use brands and business identity Protect and use innovative designs Protect and use intangible assets in small business Manage intellectual property to protect and grow business Learning and Development (LED) BSBLED401A BSBLED501A Develop teams and individuals Develop a workplace learning environment 9

10 BSBLED502A Manage programs that promote personal effectiveness Marketing (MKG) BSBMKG413A BSBMKG414A BSBMKG501B BSBMKG502B BSBMKG506B BSBMKG507A BSBMKG508A BSBMKG509A BSBMKG514A BSBMKG515A Promote products and services Undertake marketing activities Identify and evaluate marketing opportunities Establish and adjust the marketing mix Plan market research Interpret market trends and developments Plan direct marketing activities Implement and monitor direct marketing activities Implement and monitor marketing activities Conduct a marketing audit Management (MGT) BSBMGT401A BSBMGT402A BSBMGT403A BSBMGT404A BSBMGT502B BSBMGT515A Show leadership in the workplace Implement operational plan Implement continuous improvement Lead and facilitate off-site staff Manage people performance Manage operational plan 10

11 BSBMGT516C Facilitate continuous improvement Work Health and Safety (WHS) BSBWHS401A BSBWHS501A Implement and monitor WHS policies Ensure a safe workplace Public Relations (PUB) BSBPUB501A BSBPUB502A BSBPUB503A BSBPUB504A Manage the public relations publication process Develop and manage complex public relations campaigns Manage fundraising and sponsorship activities Develop and implement crisis management plans Project Management (PMG) BSBPMG522A Undertake project work Relationship Management (REL) BSBREL401A BSBREL402A Establish networks Build client relationships and business networks Research (RES) BSBRES401A Analyse and present research information Practices Risk Management (RSK) BSBRSK401A BSBRSK501B Identify risk and apply risk management processes Manage risk 11

12 Small and Micro Business (SMB) BSBSMB401A BSBSMB402A BSBSMB403A BSBSMB404A BSBSMB405B BSBSMB406A BSBSMB407A BSBSMB408B BSBSMB409A Establish legal and risk management requirements of small business Plan small business finances Market the small business Undertake small business planning Monitor and manage small business operations Manage small business finances Manage a small team Manage personal, family, cultural and business obligations Build and maintain relationships with small business stakeholders Sustainability (SUS) BSBSUS301A BSBSUS501A Implement and monitor environmentally sustainable work Develop workplace policy and procedures for sustainability Workplace Relations (WRK) BSBWRK510A Manage industrial relations Workplace Effectiveness (WOR) BSBWOR401A BSBWOR402A BSBWOR404B Establish effective workplace relationships Promote team effectiveness Develop work priorities 12

13 BSBWOR501B BSBWOR502B Manage personal work priorities and professional development Ensure team effectiveness Writing (WRT) BSBWRT401A BSBWRT501A Write complex documents Write persuasive copy 13

14 List of All Units Unit No. Unit Code Unit Title Unit 1 BSBRSK401A Identify risk and apply risk management processes Unit 2 BSBADM502B Manage meetings Unit 3 BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements Unit 4 BSBCUS401B Coordinate implementation of customer service strategies Unit 5 BSBCUS402B Address customer needs Unit 6 BSBCUS403B Implement customer service standards Unit 7 BSBCON401A Work effectively in a business continuity context Unit 8 BSBEBU401A Review and maintain a website Unit 9 BSBFIA402A Report on financial activity Unit 10 BSBADM405B Organise meetings Unit 11 BSBADM409A Coordinate business resources Unit 12 BSBINN301A Promote innovation in a team environment Unit 13 BSBIPR401A Use and respect copyright Unit 14 BSBIPR402A Protect and use new inventions and innovations Unit 15 BSBIPR403A Protect and use brands and business identity Unit 16 BSBIPR404A Protect and use innovative designs Unit 17 BSBIPR405A Protect and use intangible assets in small business Unit 18 BSBCMM401A Make a presentation Unit 19 BSBITA401A Design databases Unit 20 BSBITS401B Maintain business technology Unit 21 BSBITU402A Develop and use complex spreadsheets Unit 22 BSBITU404A Produce complex desktop published documents Unit 23 BSBLED401A Develop teams and individuals Unit 24 BSBMKG413A Promote products and services Unit 25 BSBMKG414A Undertake marketing activities Unit 26 BSBPMG522A Undertake Project Work 14

15 Unit 27 BSBREL401A Establish networks Unit 28 BSBRES401A Analyse and present research information Unit 29 BSBSUS301A Implement and monitor environmentally sustainable work practices Unit 30 BSBWRT401A Write complex documents Unit 31 BSBSMB401A Establish legal and risk management requirements of small business Unit 32 BSBSMB402A Plan small business finances Unit 33 BSBSMB403A Market the small business Unit 34 BSBSMB404A Undertake small business planning Unit 35 BSBCRT501A Originate and develop concepts Unit 36 BSBFRA401B Manage compliance with franchisee obligations and legislative requirements Unit 37 BSBINT303B Organise the importing and exporting of goods Unit 38 BSBMGT404A Lead and facilitate off site staff Unit 39 BSBREL402A Build client relationships and business networks Unit 40 BSBSMB405B Monitor and manage small business operations Unit 41 BSBSMB406A Manage small business finances Unit 42 BSBSMB407A Manage a small team Unit 43 BSBSMB408B Manage personal, family, cultural and business obligations Unit 44 BSBSMB409A Build and maintain relationships with small business stakeholders Unit 45 FNSACC406A Set up and operate a computerised accounting system Unit 46 PSPGOV407B Provide a quotation Unit 47 BSBFIA401A Prepare financial reports Unit 48 BSBINM401A Implement workplace information system Unit 49 BSBMGT403A Implement continuous improvement Unit 50 BSBMGT401A Show leadership in the workplace Unit 51 BSBMGT402A Implement operational plan Unit 52 BSBWOR402A Promote team effectiveness 15

16 Unit 53 BSBWOR401A Establish effective workplace relationships Unit 54 BSBWOR404A Develop work priorities Unit 55 BSBADV503B Coordinate advertising research Unit 56 BSBADV507B Develop a media plan Unit 57 BSBADV509A Create mass print media advertisements Unit 58 BSBADV510A Create mass electronic media advertisements Unit 59 BSBADV511A Evaluate and recommend advertising media options Unit 60 BSBADV512A Develop an advertising strategy and brief Unit 61 BSBWRT501A Write persuasive copy Unit 62 BSBEBU501A Investigate and design e business solutions Unit 63 BSBFIM502A Manage payroll Unit 64 BSBADM503B Plan and manage conferences Unit 65 BSBADM504B Plan or review administrative systems Unit 66 BSBADM506B Manage business document design and development Unit 67 BSBITB501A Establish and maintain a workgroup computer network Unit 68 BSBHRM501B Manage human resources services Unit 69 BSBHRM502A Manage human resources management information systems Unit 70 BSBHRM513A Manage workforce planning Unit 71 BSBHRM505A Manage remuneration and employee benefits Unit 72 BSBHRM506A Manage recruitment selection and induction processes Unit 73 BSBHRM507A Manage separation or termination Unit 74 BSBHRM509A Manage rehabilitation or return to work programs Unit 75 BSBHRM510A Manage mediation processes Unit 76 BSBLED502A Manage programs that promote personal effectiveness Unit 77 BSBMKG501B Identify and evaluate marketing opportunities Unit 78 BSBMKG502B Establish and adjust the marketing mix Unit 79 BSBMKG506B Plan market research Unit 80 BSBMKG507A Interpret market trends and developments Unit 81 BSBMKG508A Plan direct marketing activities Unit 82 BSBMKG509A Implement and monitor direct marketing activities 16

17 Unit 83 BSBMKG514A Implement and monitor marketing activities Unit 84 BSBMKG515A Conduct a marketing audit Unit 85 BSBPUB501A Manage the public relations publication process Unit 86 BSBPUB502A Develop and manage complex public relations campaigns Unit 87 BSBPUB503A Manage fundraising and sponsorship activities Unit 88 BSBPUB504A Develop and implement crisis management plans Unit 89 BSBCON601B Develop and maintain business continuity plans Unit 90 BSBINM501A Manage an information or knowledge management system Unit 91 BSBIPR501A Manage intellectual property to protect and grow business Unit 92 BSBRSK501B Manage risk Unit 93 BSBSUS501A Develop workplace policy and procedures for sustainability Unit 94 BSBWOR501B Manage personal work priorities and professional development Unit 95 BSBCUS501C Manage quality customer service Unit 96 BSBMGT502B Manage people performance Unit 97 BSBRKG502B Manage and monitor business or records systems Unit 98 BSBWOR502B Ensure team effectiveness Unit 99 BSBFIM501A Manage budgets and financial plans Unit 100 BSBLED501A Develop a workplace learning environment Unit 101 BSBMGT515A Manage operational plan Unit 102 BSBMGT516A Facilitate continuous improvement Unit 103 BSBWHS501A Ensure a safe workplace Unit 104 BSBCOM503B Develop processes for the management of breaches in compliance requirements Unit 105 BSBFRA502B Manage a franchise operation Unit 106 BSBHRM512A Manage performance management systems Unit 107 BSBWRK510A Manage industrial relations Unit 108 BSBITU401A Design and develop complex text documents 17

18 Qualification Outlines Contents BSB40212 Certificate IV in Business BSB40407 Certificate IV in Small Business Management BSB40812 Certificate IV in Frontline Management BSB50207 Diploma in Business BSB50407 Diploma in Business Administration BSB51107 Diploma in Management

19 BSB40212 Certificate IV in Business TRAINING URL: Descriptor This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others. Job Roles Administrator Project Officer Qualification Pathways Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB30107 Certificate III in Business or other relevant qualification/s OR with vocational experience assisting in a range of environments providing administrative or operational support to individuals and/or teams but without a formal business qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Accounts Clerk 19

20 Customer Service Advisor Clerk E-business Practitioner Legal Receptionist Medical Receptionist Office Administration Assistant Student Services Officer Word Processing Operator. This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake: a range of Diploma level qualifications within the BSB07 Business Services Training Package, or other Training Packages. Packaging Rules Total number of units = 10 1 core unit plus 9 elective units 5 elective units must be selected from the elective units listed below. The remaining 4 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. Where the packaging of this qualification meets the rules of a specialist qualification at this level, then the specialist qualification and not the generic qualification must be awarded. 20

21 CORE Competency Code BSBWHS401A Competency Name Implement and monitor WHS policies, procedures and programs to meet legislative requirements 21

22 ELECTIVES Competency Code BSBRSK401A BSBCUS401B BSBCUS402B BSBCUS403B BSBCON401A BSBEBU401A BSBFIA402A BSBADM405B BSBADM409A BSBINN301A BSBIPR401A BSBIPR402A BSBIPR403A BSBIPR404A BSBIPR405A BSBCMM401A BSBITA401A BSBITS401B BSBITU402A BSBITU404A BSBLED401A BSBMKG413A BSBMKG414A BSBPMG522A BSBREL401A BSBRES401A BSBSUS301A BSBWRT401A Competency Name Identify risk and apply risk management processes Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Work effectively in a business continuity context Review and maintain a website Report on financial activity Organise meetings Coordinate business resources Promote innovation in a team environment Use and respect copyright Protect and use new inventions and innovations Protect and use brands and business identity Protect and use innovative designs Protect and use intangible assets in small business Make a presentation Design databases Maintain business technology Develop and use complex spreadsheets Produce complex desktop published documents Develop teams and individuals Promote products and services Undertake marketing activities Undertake project work Establish networks Analyse and present research information Implement and monitor environmentally sustainable work practices Write complex documents 22

23 BSB40407 Certificate IV in Small Business Management TRAINING URL: Descriptor This qualification reflects the role of individuals who use well-developed skills and a broad knowledge base in a wide variety of small business contexts. They apply solutions to a defined range of unpredictable problems, and analyse and evaluate information from a variety of sources. They may provide leadership and guidance to others, and have responsibility for the output of others. Job Roles Small Business Manager. Qualification Pathways Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Candidates may enter the qualification through a number of entry points demonstrating potential to undertake vocational education and training at certificate level, including: with personal or vocational experience in a specific industry with vocational experience in a specific industry and an industry specific qualification. Pathways from the qualification After achieving this qualification candidates may undertake a qualification in a specialist area within this Training Package such as marketing, management, human resources. Packaging Rules Total number of units = 10 23

24 4 core units plus 6 elective units The 6 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 elective unit may be selected from a Certificate III or Diploma qualification. Electives must be relevant to the work outcome, local industry requirements and the qualification level. CORES Competency Code BSBSMB401A BSBSMB402A BSBSMB403A BSBSMB404A Competency Name Establish legal and risk management requirements of small business Plan small business finances Market the small business Undertake small business planning ELECTIVES Competency Code BSBCUS401B BSBCUS402B BSBEBU401A BSBFIA402A BSBINN301A BSBIPR405A BSBMKG413A BSBMKG414A BSBPMG522A BSBREL401A BSBRES401A BSBSUS301A BSBCRT501A BSBFRA401B BSBINT303B BSBMGT404A BSBREL402A Competency Name Coordinate implementation of customer service strategies Address customer needs Review and maintain a website Report on financial activity Promote innovation in a team environment Protect and use intangible assets in small business Promote products and services Undertake marketing activities Undertake project work Establish networks Analyse and present research information Implement and monitor environmentally sustainable work practices Originate and develop concepts Manage compliance with franchisee obligations and legislative requirements Organise the importing and exporting of goods Lead and facilitate off-site staff Build client relationships and business networks 24

25 BSBSMB405B BSBSMB406A BSBSMB407A BSBSMB408B BSBSMB409A FNSACC406A PSPGOV407B Monitor and manage small business operations Manage small business finances Manage a small team Manage personal, family, cultural and business obligations Build and maintain relationships with small business stakeholders Set up and operate a computerised accounting system Provide a quotation 25

26 BSB40812 Certificate IV in Frontline Management TRAINING URL: Descriptor This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager. At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes. Job Roles Coordinator Leading Hand Supervisor Team Leader. Qualification Pathways Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB31207 Certificate III Frontline Management or other relevant qualification/s OR with vocational experience in a supervisory role but no formal qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: 26

27 Accounts Clerk Customer Service Advisor Import/Export Clerk Office Administrator Student Services Officer. This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake: the BSB51107 Diploma of Management. Packaging Rules Total number of units = 10 4 core units plus 6 elective units At least 3 of the elective units must be selected from the elective units listed below. The remaining 3 elective units may be selected from the elective units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate III or Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. CORES Competency Code BSBWHS401A BSBMGT401A BSBMGT402A BSBWOR402A Competency Name Implement and monitor WHS policies, procedures and programs to meet legislative requirements Show leadership in the workplace Implement operational plan Promote team effectiveness 27

28 28

29 ELECTIVES Competency Code BSBRSK401A BSBCUS401B BSBCUS402B BSBCUS403B BSBFIA402A BSBADM409A BSBINN301A BSBCMM401A BSBITS401B BSBMKG413A BSBPMG522A BSBREL401A BSBRES401A BSBSUS301A BSBWRT401A BSBMGT404A BSBINM401A BSBMGT403A BSBWOR401A BSBWOR404B Competency Name Identify risk and apply risk management processes Coordinate implementation of customer service strategies Address customer needs Implement customer service standards Report on financial activity Coordinate business resources Promote innovation in a team environment Make a presentation Maintain business technology Promote products and services Undertake project work Establish networks Analyse and present research information Implement and monitor environmentally sustainable work practices Write complex documents Lead and facilitate off-site staff Implement workplace information system Implement continuous improvement Establish effective workplace relationships Develop work priorities 29

30 BSB50207 Diploma in Business TRAINING URL: Descriptor This qualification reflects the role of individuals with substantial experience in a range of settings and who are seeking to further develop their skills across a wide range of business functions. This qualification is also suited to the needs of individuals with little or no vocational experience, but who possess sound theoretical business skills and knowledge that they would like to further develop in order to create further educational and employment opportunities. Job Roles Executive Officer Program Consultant Program Coordinator. Qualification Pathways Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB40212 Certificate IV in Business or other relevant qualification/s OR with vocational experience in a range of work environments in senior support roles but without a qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Administrator Project Officer. 30

31 This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake: BSB60207 Advanced Diploma of Business. Packaging Rules Total number of units = 8 8 elective units 6 elective units must be selected from the elective units listed below no more than 3 units may be selected from any one Group. 2 elective units may be selected from the remaining elective units, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification. Units must be relevant to the work outcome, local industry requirements and the qualification level. ELECTIVES GROUP A Competency Code Competency Name BSBADV503B Coordinate advertising research BSBADV507B Develop a media plan BSBADV509A Create mass print media advertisements BSBADV510A Create mass electronic media advertisements BSBADV511A Evaluate and recommend advertising media options BSBADV512A Develop an advertising strategy and brief BSBWRT501A Write persuasive copy ELECTIVES GROUP B Competency Code Competency Name 31

32 BSBEBU501A BSBFIM502A BSBADM502B BSBADM503B BSBADM504B BSBADM506B BSBITB501A Investigate and design e-business solutions Manage payroll Manage meetings Plan and manage conferences Plan or review administration systems Manage business document design and development Establish and maintain a workgroup computer network ELECTIVES GROUP C Competency Code Competency Name BSBHRM501B Manage human resources services BSBHRM502A Manage human resources management information systems BSBHRM513A Manage workforce planning BSBHRM505A Manage remuneration and employee benefits BSBHRM506A Manage recruitment, selection and induction processes BSBHRM507A Manage separation or termination BSBHRM509A Manage rehabilitation or return-to-work programs BSBHRM510A Manage mediation processes BSBLED502A Manage programs that promote personal effectiveness ELECTIVES GROUP D Competency Code Competency Name BSBMKG501B Identify and evaluate marketing opportunities BSBMKG502B Establish and adjust the marketing mix BSBMKG506B Plan market research BSBMKG507A Interpret market trends and developments BSBMKG508A Plan direct marketing activities BSBMKG509A Implement and monitor direct marketing activities BSBMKG514A Implement and monitor marketing activities BSBMKG515A Conduct a marketing audit BSBPUB501A Manage the public relations publication process BSBPUB502A Develop and manage complex public relations campaigns BSBPUB503A Manage fundraising and sponsorship activities BSBPUB504A Develop and implement crisis management plans ELECTIVES GROUP E 32

33 Competency Code BSBCON601B BSBINM501A BSBIPR501A BSBPMG522A BSBRSK501B BSBSUS501A BSBWOR501B Competency Name Develop and maintain business continuity plans Manage an information or knowledge management system Manage intellectual property to protect and grow business Undertake project work Manage risk Develop workplace policy and procedures for sustainability Manage personal work priorities and professional development 33

34 BSB50407 Diploma in Business Administration TRAINING URL: Descriptor This qualification reflects the role of individuals who possess a sound theoretical knowledge base and use a range of specialised, technical or managerial competencies to plan, carry out and evaluate their own work and/or the work of a team. Job Roles Administration Manager General Office Manager Office Manager. Qualification Pathways Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB40507 Certificate IV in Business Administration or other relevant qualification/s OR extensive vocational experience in a range of environments in senior support roles. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Administration Officer Accounts Supervisor Executive Personal Assistant Office Administrator Project Assistant. 34

35 This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake a variety of business studies at the advanced diploma level. Packaging Rules Total number of units = 8 8 elective units 5 elective units must be selected from the Group A units listed below. The remaining 3 elective units may be selected from the Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below, 1 unit may be selected from either a Certificate IV or Advanced Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. ELECTIVES GROUP A (Financial Management) Competency Code Competency Name BSBFIM502A Manage payroll BSBADM502B Manage meetings BSBADM503B Plan and manage conferences BSBADM504B Plan or review administration systems BSBADM506B Manage business document design and development BSBITB501A Establish and maintain a workgroup computer network BSBPMG522A Undertake project work ELECTIVES GROUP B Competency Code Competency Name BSBINM501A Manage an information or knowledge management system BSBSUS501A Develop workplace policy and procedures for sustainability 35

36 BSBWOR501B BSBCUS501C BSBINN301A BSBMGT502B BSBRKG502B BSBWOR502B Manage personal work priorities and professional development Manage quality customer service Promote innovation in a team environment Manage people performance Manage and monitor business or records systems Ensure team effectiveness BSB51107 Diploma in Management TRAINING URL: Descriptor This qualification reflects the role of individuals who are engaged to manage the work of others or to add value to or review management practices. Their role may be in any industry or organisational setting. Typically people in these roles will have considerable experience in their respective industries or vocational areas and couple an informed perspective of the specific work requirements with their managerial approaches. The BSB51107 Diploma of Management requires a sound theoretical knowledge base and managerial competencies to plan, carry out and evaluate own work and/or the work of a team. Job Roles Manager. Qualification Pathways Entry requirements There are no entry requirements for this qualification. Pathways into the qualification Preferred pathways for candidates considering this qualification include: BSB40812 Certificate IV in Frontline Management or other relevant qualification/s OR 36

37 with vocational experience but without formal supervision or management qualification. Examples of indicative job roles for candidates seeking entry based upon their vocational experience include: Coordinator Leading Hand Supervisor Team Leader This breadth of expertise would equate to the competencies required to undertake this qualification. Pathways from the qualification After achieving this qualification candidates may undertake: BSB60407 Advanced Diploma of Management. Packaging Rules Total number of units = 8 8 elective units 5 elective units must be selected from the Group A units listed below. The remaining 3 elective units may be selected from the Group A or Group B units listed below, or any currently endorsed Training Package or accredited course at the same qualification level. If not listed below 1 unit may be selected from a Certificate IV and/or an Advanced Diploma qualification. Elective units must be relevant to the work outcome, local industry requirements and the qualification level. ELECTIVES GROUP A Competency Code Competency Name BSBINM501A Manage an information or knowledge management system BSBPMG522A Undertake project work BSBRSK501B Manage risk BSBWOR501B Manage personal work priorities and professional development 37

38 BSBCUS501C BSBMGT502B BSBWOR502B BSBFIM501A BSBLED501A BSBMGT515A BSBMGT516C BSBWHS501A Manage quality customer service Manage people performance Ensure team effectiveness Manage budgets and financial plans Develop a workplace learning environment Manage operational plan Facilitate continuous improvement Ensure a safe workplace ELECTIVES GROUP B Competency Code Competency Name BSBHRM513A Manage workforce planning BSBIPR501A Manage intellectual property to protect and grow business BSBSUS501A Develop workplace policy and procedures for sustainability BSBCOM503B Develop processes for the management of breaches in compliance requirements BSBFRA502B Manage a franchise operation BSBHRM402A Recruit, select and induct staff BSBHRM512A Manage performance management systems BSBWRK510A Manage industrial relations 38

39 Questions Bank Unit No. Questions Unit Title 1 Question 1a: Question 1b: How is risk identified and evaluated in your organisation? How is this information used? Describe a risk you have identified in your workplace and how you treated the risk. What did you do to ensure the treatment was effective? Identify risk and apply risk management processes Question 2a: What are the conventions and procedures for formal 2 Question 2b: and informal meetings? What actions have you taken to prepare a meeting, Manage meetings chair a meeting, organize minutes and report meeting outcomes? Question 3a: Describe a hazard you have identified in your workplace and what you did to control or remove the hazard. Question 3b: Explain the methods and tools used in your workplace to control and monitor compliance for WHS. Implement and Question 3c: Explain how you apply safe work practices in your monitor WHS immediate work area. policies, 3 Question 3d: Describe your workplace emergency evacuation procedures and procedures. (Assessor prompts: What are the different programs to meet building alarms? Where is the nearest exit? What is legislative the evacuation route? Where is the congregation point? requirements Who are the key personnel e.g. Floors wardens, safety officers? When was the last fire drill/evacuation drill?) Question 3e: How have you contributed to best practice health and safety management within your workplace? Question 4a: Discuss a recommendation you made to management Coordinate 4 to improve on meeting customer needs. What methods did you use to assess customer needs? implementation of customer service Question 4b: Outline your organisations Customer Service Standard. strategies 39

40 How do you monitor how effectively the Standard is applied in the workplace? Question 4c: How does your organisation promote and encourage good customer service? Question 5a: Provide an example of a special need you identified with a customer. How did you help them evaluate their needs? Question 5b: Explain how maintaining a business network has helped you, your customers and your organisation. Question 6a: Provide an example of a special need you identified with a customer. How did you help them evaluate their needs? Question 6b: Explain how maintaining a business network has helped you, your customers and your organisation Question 7a: What is your role in relation to the wider business continuity requirements of your organization? Question 7b: What are the continuity management framework and processes within your organization, and what risk are they trying to reduce? Question 7c: How have you participated in improving business continuity management framework processes? Question 8a: How do you ensure the information on the company website is current and meets the goals of the business? Question 8b: What steps do you take to update and maintain the website? Question 9a: What financial information are you required to report on? Question 9b: How do you prepare the information for reporting? Question 9c: Explain the process you use to complete BAS statements. Question 10a: Discuss a meeting you have organised in your workplace. How did you prepare for the meeting to ensure a successful outcome? Question 10b: In producing minutes of a meeting for despatch to Address customer needs Implement customer service standards Work effectively in a business continuity context Review and maintain a website Report on financial activity Organise meetings 40

41 participants, what criteria have you included in the minutes? Question 11a: Discuss the business resources you have coordinated or administered. What process have you followed to recommend identified resources? Question 11b: Outline you organisations procedures on acquiring resources including planning, receiving and allocating resources. Question 11c: Discuss the importance of monitoring resources usage and how you have handled a situation where ineffective usage was identified. Question 12a: Discuss a change to work practices implemented in your workplace. How was the need for change identified and how did you contribute to the implementation of the change? Question 12b: What methods have you used to gather information on the effect of change and how have you presented this information? Question 12c: Describe an innovative idea you have had to improve work practices. What guidelines did you follow when considering the idea and how did you source feedback on the idea? Question 13a: What are the issues surrounding the use, management and protection of original works with copyright? Question 13b: How have you managed the use of original works with copyright? Question 13c: Outline a policy or procedures that you have developed and/or implemented to legitimately use other s original material. Question 14a: What are the issues surrounding the use, management and protection of your organisation s new inventions or innovations? Question 14b: Outline a policy or procedures that you have developed and/or implemented to legitimately use your Coordinate business resources Promote innovation in a team environment Use and respect copyright Protect and use new inventions and innovations 41

42 organisation s new inventions or innovations. Question 15a: What are the issues surrounding the use, management and protection of your organisation s brand and/or business identity? Question 15b: How have you managed the use your organisation s brand and/or business identity? Question 15c: Outline a policy or procedures that you have developed and/or implemented to legitimately use your organisation s brand and/or business identity, or the trademarks of others. Question 16a: What are the issues surrounding the use, management and protection of your organisation s innovative designs? Question 16b: How have you managed the use your organisation s innovative designs? Question 16c: Outline a policy or procedures that you have developed and/or implemented to legitimately use your organisation s innovative designs? Question 17a: What are the issues surrounding the use, management and protection of your organisation s intangible assets? Question 17b: How have you managed the use your organisation s intangible assets? Question 17c: Outline a policy or procedures that you have developed and/or implemented to legitimately use your organisation s intangible assets? Question 18a: How have you gone about planning, delivering and evaluating presentations of your own? Question 18b: What are the principles of effective communication and how do you plan your presentations to include them? Question 19a: When using computers, discuss the safe work practices you have applied and how you conserved energy and resources? Question 19b: In designing and developing a complex database, what factors have you considered including linked and Protect and use brands and business identity Protect and use innovative designs Protect and use intangible assets in small business Make a presentation Design databases 42

43 automated functions? Question 19c: Describe procedures in your workplace for using databases including entering data, importing and exporting data, printing reports/forms and naming and storing the database. Question 20a: Describe three (3) pieces of hardware technology you use in the workplace and explain how you maintain that technology. Question 20b: Describe how your organisation stores data electronically, and what security measures are in place to protect that data. Question 20c: Describe the process you or your organisation has taken to identify and approve new technology purchases. Question 21a: In designing and developing a complex spreadsheet, what factors have you considered including linked solution and automation to ensure efficiency, consistency and accuracy of spreadsheets? Question 21b: Describe procedures in your workplace for using spreadsheets including entering data, importing and exporting data, creating graphs for numerical data and printing, naming and storing a spreadsheet. Question 22a: Describe a complex document you have produced from shorthand notes. How did you prepare to take notes/dictation? What checks did you make on the notes? What did you do to ensure accuracy? Question 22b: How have you handled a situation where the author dictates names and terms with which you are not familiar or where the author was difficult to understand? Question 22c: In producing complex documents, describe the main functions of software you have used and what ergonomic practices have you applied when using computers? Question 22d: After notes are prepared, discuss the steps you have Maintain business technology Develop and use complex spreadsheets Produce complex desktop published documents 43

44 taken to design and produce a complex document. Question 22e: How have you ensured completed documents meet quality standards and task requirements?? Question 23a: Discuss a Learning plan you have been involved in developing for yourself or a member of your team. How were the learning and development of the individual identified? Question 23b: How have you ensured learning activities meet the goals of learning and development needs? Question 23c: Explain the monitoring process your organisation uses to assess whether learning outcomes are met and plan for future learning? Question 24a: Describe the products and services offered by your organisation and discuss how you keep your knowledge current on these products and services. Question 24b: Tell me about a promotional activity you have planned and coordinated including the planning process, personnel and resource allocation and how you used your networks to ensure the success of the activity. Question 24c: In advising on promotional activities of products/services, what types of advice have you provided and what data did you base your advice on? Question 24d: What types of feedback has you company collected on promotional activities of products and services and how was the feedback used to plan future activities? Question 25a: Discuss a marketing activity you have planned and managed. How did you evaluate the outcomes of the activity? Question 25b: What information have you or your organisation gained from reviewing marketing activities? Question 26a: Discuss an example of a project you have managed and how you formulated your project plan. Question 26b: In administering a project plan, how have you managed risk? Develop teams and individuals Promote products and services Undertake marketing activities Undertake project work 44

45 27 Question 26c: What information have you collected at the final review of a project and how was it used to plan for future projects? Question 27a: Discuss how you develop networks and maintain professional relationships Establish networks Question 28a: Describe a presentation (oral or written) you have 28 completed in your workplace and how you prepared it. Analyse and How did you evaluate the effectiveness of the present research presentation? information Question 28b: Discuss how you have applied research skills to gather information for a presentation. Question 29a: For your line of work, what are the compliance requirements and how do you ensure that you meet 29 them? Implement and Question 29b: Describe an occasion where you have developed monitor and/or used a plan to organize work activities to ensure environmentally environmentally sustainable work practices. sustainable work Question 29c: How have you adopted new approaches in your work to resolve and improve an environmental and/or resource efficiency issues? Question 30a: Describe a complex document you have produced. Discuss the documents purpose and the steps you 30 took to prepare the document. Write complex Question 30b: How have you ensured completed documents meet documents quality standards and task requirements? Question 30c: What types of software have you used and describe their main function in producing complex documents Question 31a: Discuss the range of legislative requirements your business complies with. How have you maintained Establish legal and 31 compliance and what records have you kept as proof of risk management compliance? requirements of Question 31b: What type of contracts do you have in place for your small business business and how did you arrange these? 32 Question 32a: In preparing a financial plan, what factors did you Plan small 45

46 consider that could potentially have impacted on the business finances? Question 32b: Explain how you have identified financial requirements of the business and acquired finance in line with your financial plan. Question 33a: In developing your marketing plan to promote the business, what marketing strategies did you decide were best suited and how did you identify these strategies? Question 33b: Discuss your marketing mix and how you monitor marketing activities to ensure success and identify improvements. Question 34a Discuss the factors you consider when developing your business plan and why it is important to have a plan. Question 34b: In implementing your business plan, how have you monitored business performance to ensure you meet your goals and objectives? Question 34c: What risk management strategies have you integrated in your plan? Question 35a: How have you identified concerns within your organisation? Question 35b: What methods do you use to encourage collaboration/participation form all stakeholders to develop creative solutions to the issues? Question 35c: How do you turn creative ideas into operational plans? Question 36a: Describe the legal and other requirements that affect how a franchisee conducts a business. Question 36b: Describe a system that you have have developed and/or used to manage compliance with franshisor requirements. Question 36c: Explain how you have acted to improve in areas of noncompliance and how you ensure ongoing compliance. Question 37a: Describe an occasion where you have been involved in importing or exporting goods. business finances Market the small business Undertake small business planning Originate and develop concepts Manage compliance with franchisee obligations and legislative requirements Organise the importing and 46

47 Question 37b: Outline some of the documentation that you had to complete in order to import/export. Question 38a: Describe an arrangement you have worked under in which you supervised staff carrying out work duties at an alternative site i.e. at home or elsewhere? Question 38b: How did you ensure offsite staff were supported, protected and assisted in performing their job? Question 38c: How were arrangements formalised? Question 38d: How did you arrive at agreed outcomes with your staff for their duties? How did you supervise or mentor these staff? Question 39a: What skills do you use in building relationships with a diverse range of clients and how do you foster that relationship? Question 39b: In what ways do you participate in and contribute to your businesses networks? Question 40a: What is the process you have used to develop operational strategies and procedures? Question 40b: How do you monitor the effectiveness of the strategies and procedures? Question 40c: What are the implementation strategies you use when changes are made due to your monitoring process? Question 41a: How do you develop and implement your businesses financial plan? Question 41b: How do ensure your financial plan is working for your business goals and objectives? Question 42a: What factors have you considered when planning to recruit staff? Question 42b: Describe a time you employed a new staff member and the induction and training process you undertook. Question 42c: Explain how you have managed staffing to ensure consistent business operations. Outline how you have managed your team to maximise performance outcomes. How have you handled poor performance? exporting of goods Lead and facilitate off site staff Build client relationships and business networks Monitor and manage small business operations Manage small business finances Manage a small team 47

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