VICTIM SUPPORT. Services Director London

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1 VICTIM SUPPORT Services Director London Candidate Brief May 2015

2 CONTENTS About Victim Support About the role Job description Job holder competencies Terms and conditions of service The timetable How to apply

3 ABOUT VICTIM SUPPORT Overview In its 40th year, Victim Support has seen as much change as at any time in its history, yet has held true to its mission to provide victims and witnesses with the high quality support they need, and to speak up on their behalf to ensure they get the respect they deserve. Victim Support continues to deliver outstanding services for victims and witnesses. Last year it provided practical and emotional help to more than 152,000 victims 10% more than in 2013 and supported nearly 198,000 witnesses at court. The vast majority of this help was delivered through its teams, made up of more than 4,300 volunteers. Victim Support has supported victims through high profile cases such as Operation Yewtree and other historical abuse investigations. Its specialist services continue to develop, with an expanding children and young people programme and new restorative justice projects. It supports victims of domestic and sexual violence and tackles antisocial behaviour (ASB) and hate crime. Victim Support has embraced fundamental changes to how victim and witness services are commissioned and has seen its expertise recognised through successful bids nationally and locally. It has been commissioned by the Ministry of Justice to continue providing the national homicide service Victim Support has been contracted to deliver services by many of the Police and Crime Commissioners across England and Wales through the newly devolved funding regime Victim Support has played a significant role in extending the rights of victims and witnesses too. Many improvements to the Victims Code announced in October 2013, reflect its submissions to the Ministry of Justice. Victims now have the right to read out their Victim Personal statements in court and are entitled to receive information about restorative justice. Most importantly, the proposal that only victims of certain crimes should be automatically referred to support services was abandoned following a campaign by the charity. Victim Support is determined to ensure there is robust monitoring of how the criminal justice system meets its obligations under the new code to turn these rights into a reality for victims. Services Victim Support has a presence in every community across England and Wales. Its volunteers and staff give people practical and emotional support so they can cope and recover from the

4 effects of crime. This help is wide ranging from filling in a form to claim compensation, to supporting people to get rehoused or receive medical treatment. Victim Support helps people deal with their feelings and emotions through challenging and traumatic times. It does this through working in partnership with the criminal justice system, local and national commissioners and other charities and public sector agencies, such as housing and health. Below is a short service synopsis from Victim Support:

5 ABOUT THE ROLE JOB DESCRIPTION Job title: Services Director (London) Service Area / Function: Service Delivery Job Location: London Victim Support Office Reporting to: Operations Director Responsible for: c200 (Likely to be c4 direct reports) 1 Job Purpose To be the primary relationship manager for all commissioned victims services and to be responsible for the growth, management and delivery of all Services in London Ensure that: a. Services are provided to a consistently high standard to meet customer needs and expectations b. Relevant service and developmental objectives and targets are achieved c. Service planning and delivery reflect a clear understanding of the diverse nature of Victim Support s clients and stakeholders d. Opportunities for continuous, ambitious improvement, based on partnerships with the public, private, voluntary and community sectors, are identified and exploited in an effective way. To develop and deliver a victim s services plan for London that reflects the ambition and objectives of the corporate strategy. To identify, develop, promote and deliver new business opportunities that enhance our services, reach more clients and improve our financial viability To ensure that we build and develop strong partnerships with the public, private and voluntary and community sectors and raise our profile and voice within London and ensure we can work to provide integrated services for victims and witnesses Lead relevant staff teams and volunteers in a proactive, innovative and effective way and ensure that individuals and teams are nurtured and supported to secure high levels of performance, motivation, commitment, teamwork, collaboration and trust. Responsibility for some cross-organisational themes leadership, as agreed with the Operations Director and to pro-actively contribute to Victims Services learning by sharing best practice and information.

6 Generic Responsibilities Learning, Development and Training Renew and enhance direct report team skills and maintain own professional development. Equality, Diversity and Inclusion Ensure all duties are carried out in a manner which promotes Victim Support s equality, diversity and inclusion policies. Health, Safety & Environment Promote a health and safety culture, observe all health and safety rules and procedures and complete training courses, as required. Data Protection Ensure that all information is maintained in accordance with the Data Protection Act and any other relevant legislation or good practice Other Duties/Roles Undertake any other duties as required. Geographical boundaries may flex as funding is won/lost Key Dimensions Budget Responsible for the effective management of a total revenue / expenditure budget in the order of 6m (TBC). Staff & volunteers Responsible for the effective management of circa 200 staff, with 6 direct reports and circa 1000 active volunteers. Resources Responsible for the proper use and safekeeping of major physical assets and resources, valued in excess of 2m (TBC). Travel/Unsocial Hours Frequent travel is required including occasional overnight stays and some unsocial hours. This job description serves to illustrate the type and scope of the duties currently required for the above post and to provide an indication of the required level of responsibility. It is not a comprehensive or exclusive list and duties may be varied from time to time, they will not however change the general character of the job or the level of responsibility entailed

7 JOB HOLDER COMPETENCIES Knowledge and Experience A demonstrable track record of leading, developing and managing multi-disciplinary teams to achieve growth, sustainable improvements in efficiency and effectiveness and to ensure delivery of outstanding results for clients Evidence of establishing a performance management focus, improving individual and team performance and the management of diverse staff groups A track record of working in and forging successful partnerships with a wide range of internal and external bodies to successfully deliver complex projects Experience and demonstrable success of delivering organisational and cultural change Demonstrable appreciation of legal, regulatory, ethical and social requirements relevant to a service delivery charity Skills and abilities Ability to think and plan operationally and strategically (E) Leadership skills and the ability to empower, motivate and develop staff, to create a positive, inclusive team ethos (E) Evidence of ability to build and sustain effective relationships with commissioners (E) Highly developed networking, advocacy, written, oral and presentation skills to relate effectively to key internal and external stakeholders, and command their respect, trust and confidence (E) Substantial skills in financial and budgetary management with the ability to understand, manage and interpret data and other financial information (E) Ability to apply innovative thinking and judgement to initiate and support change, to take action, to meet targets and achieve desired outcomes (E) Personal resilience and an ability to cope with ambiguity, uncertainty and scrutiny from others The ambition and drive to motivate and work with others to create an organisation that becomes the benchmark to which others aspire Very strong personal integrity, honesty and openness when dealing with others Ability to manage competing priorities in a high pressure environment Commitment to the achievement of value for money, service excellence and equality and diversity in service delivery. Qualifications Degree level education or equivalent experience Driving Licence (E) (E) = Essential shortlisting criteria

8 TERMS AND CONDITIONS OF SERVICE The appointment is full-time, and during the first six months, performance will be regularly reviewed. Salary: Holiday: Pension: c. 70,000 p.a. 30 working days per annum plus Bank Holidays. 5% non-contributory pension TIMETABLE ACTIVITY DATE Closing date Friday, 5 th June 2015 Preliminary interviews with Russam GMS Week commencing Monday, 8 th June 2015 Final interview with Victim Support Week commencing Monday, 15 th /22 nd June 2015

9 HOW TO APPLY We welcome applications from all sections of the community and will be pleased to help meet any requirements arising as part of the recruitment process, for example wheelchair access. To apply for this post, please provide the following: a supporting statement, explaining how you believe your experience matches the requirements of the role, directly addressing the person specification. Please download and use the template provided. a short introductory statement demonstrating your motivation for this role; and a comprehensive CV including details of your achievements in each role, and including details of two referees, one of whom should be your current or most recent employer. All of these documents should be combined into one document and uploaded here: For an informal and confidential discussion about the role, please contact Melissa Baxter on or Marsha Gosling on

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