SERVICE MANAGER RECRUITMENT. Introduction to Roshni Ghar

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1 SERVICE MANAGER RECRUITMENT Introduction to Roshni Ghar Roshni Ghar provides a culturally appropriate service to support the mental health needs of ethnic minority women in the Airedale area of Bradford Metropolitan District. We utilise a service user informed approach that promotes recovery, well-being and recovery through participation, inclusion, and choice. We help to tackle inequalities and promote equality and diversity in partner organisations. We strive to continuously adapt and improve services to ensure they continue to meet the needs of the community served. Our core services include: We provide culturally and spiritually sensitive support for ethnic minority women experiencing mental and emotional distress, empowering them to engage more responsively with mainstream and other relevant services where they may experience barriers. We do this through 1 to 1 key working, group work, including peer group support, promoting a better understanding of mental distress and mental health promotion and illness prevention, signposting and working with other services to promote the equality and diversity agenda. We support and enable an active service user voice not only in developing our own services, but also in service development for other health and social care organisations. We encourage social inclusion and promote access to educational and vocational opportunities. We also provide a safe space for women to explore issues relevant to their mental health and well-being.

2 Job Description Job Title: Responsible to: Disclosure: Service Manager Roshni Ghar Board of Trustees via the Chair of Trustees The successful applicant will be required to have an enhanced Disclosure and Barring Service check (Working with Vulnerable Adults and children) Exemption: We are claiming an exemption to the Sex Discrimination Act 1975 Section 7 (2) (E) in respect of Personal Welfare and Counselling and under the Race Relations Act 1976 section 5 (2) (D) Key objectives of the post To enthusiastically support and assist the Board of Trustees in carrying out the objectives and fulfilling the Mission Statement of Roshni Ghar. To work within and promote the service user led ethos of Roshni Ghar. To maintain and develop high quality services which aim to reduce the emotional and mental distress experienced by ethnic minority women. To exceed the current funding levels in order to expand the organisation. To continue and further develop the commitment to ensure that Roshni Ghar provides a range of culturally appropriate activities and services. To continue and further develop the strong track record of community engagement and the strong emphasis on partnership working. Key areas of responsibility To have overall responsibility for operational, service and performance management issues. To provide support and help assist in the development of all members of Roshni Ghar.

3 To be responsible for ensuring an excellent level of communication between all stake holders of Roshni Ghar. To be responsible for modelling and encouraging an attitude of trust, support and respect towards and between all parties involved in the organisation. To take overall responsibility for developing, implementing and reviewing policies and to ensure that all policies relating to induction and training are adhered to. To work alongside the Board of Trustees to continuously improve quality standards and the reputation of Roshni Ghar. To work closely with the Company Secretary and Chairperson to ensure that all actions are taken in accordance with the Articles of Association and applicable charity and company law. To participate in regular supervision and line manage a number of staff, students and volunteers Strategic planning To work closely alongside all internal stakeholders of Roshni Ghar to plan, implement and evaluate the organisation s Business Plan. To work closely with the Board of Trustees to seek out, develop and evaluate new business opportunities. To seek out and acquire new fundraising opportunities and, equally, to promote our services citywide. Relationships To improve and develop effective relationships with partner organisations. To establish and develop profitable relationships and partnerships with funders, community mental health teams, and the wider voluntary sector. To actively endorse and positively promote Roshni Ghar across all aspects of the media. Operational and performance management responsibilities To ensure financial sustainability and growth of the organisation. To ensure that Roshni Ghar continues to meet the high standards set by Funders. To be responsible for all activities relating to human resources. To work alongside the Board of Trustees to develop and implement all organisational policies and procedures. To actively ensure that all feedback procedures and communications are operating effectively. Any other tasks as identified by the Trustees, and commensurate with the grade of this position.

4 Personnel Specification Service Manager Qualifications Essential Desirable 1. Educated to degree level [or equivalent] 2. Relevant professional qualification Experience and Knowledge Essential Desirable 1. A minimum of five years experience in leadership and developmental management in one or more organisations 2. Substantial experience of working in or with a voluntary sector organisation 3. Management experience 4. Evidence of on-going professional development 5. Experience of working with women from BME backgrounds 6. Strategic planning and change management 7. Business growth, development of new income streams 8. Evidence of substantial and successful bid writing and fundraising 9. Managing service delivery contracts & projects successfully 10. Leading outcomes based management processes 11. Experience of Safety and Quality management 12. Experience of managing budgets 13. Experience of Risk management 14. Knowledge of human resources legislation and good practice

5 15. Ability to demonstrate and understanding of and implementation of Equal Opportunities policies 16. Familiar with changing statutory care funding requirements 17. Understanding social, medical and public health models of mental health 18. Worked in a mental health setting with ethnic minority women 19. Able to speak Urdu, Punjabi or Bangla Skills and Abilities Essential Desirable 1. High level interpersonal and relationship building skills 2. Team player able to promote collaborative, inclusive working. 3. Excellent communication and presentation skills 4. Able to analyse and interpret, report on and use complex data 5. Financial skills. Able to scrutinise financial information with understanding. 6. Extensive people management skills, including within challenging situations 7. Able to take the initiative, be creative, proactive and flexible in complex situations 8. Personal resilience and ability to recognise own support needs. Attitudes and Personal Attributes Essential Desirable 1. Commitment to service-user involvement in the design, delivery and review of services. 2. Inclusive approach which welcomes and relates to people from many different backgrounds. 3. Positive attitude towards those with mental health difficulties and able to respect and value people unconditionally. 4. Ability to work effectively and make good use of time and resources. 5. Patient, resilient and able to cope with pressure to meet deadlines

6 6. Optimistic and motivational for people with mental health difficulties

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