1. Provision of professional, high quality office support services to the Education and Research Unit (ERU).

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1 Date: October 2013 Salary Range: $40,000 - $45,500 Responsible to: Hours of Work: Functional Relationships: Purpose: Lead Clinical Nurse Educator 0.6 FTE (48 hours per fortnight) Chief Executive Director of Palliative Care Director of Clinical Services Clinical Nurse Educators Managers, Staff and Volunteers of Arohanui Hospice Service Providers and Key Stakeholders Users of the Education and Research Unit service 1. Provision of professional, high quality office support services to the Education and Research Unit (ERU). 2. Ongoing development and management of robust administrative, data collection and data management systems in line with continuous quality improvement. 3. Coordination and actioning the maintenance and updating of website content. 4. Coordination and timely dissemination of information to key stakeholders and users of this service. POSITION RESPONSIBILITIES Key Task Key Performance Indicators 1. To work collaboratively with the Education Team and Stakeholders Provide information and statistics in respect of the work area as required 2. To continue to develop, administer and maintain professional, high quality administrative, data collect and data management systems Meeting minutes are succinct, professional and distributed to meeting participants in a timely manner Telephone, and web enquiries are managed in a professional and timely manner, and when required referred to the appropriate team member. 1

2 3. To coordinate and action the maintenance and updating of relevant web and web based content 4. To coordinate local meetings, forums, training sessions and workshops Electronic files are maintained Educational data collection is robust and accurate. Ongoing development of data management systems demonstrable using HR.net Web documentation is kept up to date Venues, catering, registrations, invoicing/receipting, IT support provided Teleconferences are coordinated as required i.e. Genesis Breakfast lectures Event programmes, training resources, reports etc. are presented/collated in a professional and timely manner Evaluations are collated and analysed in conjunction with the Education Team 5. Communication with key stakeholders Communications are coordinated and disseminated professionally and in a timely manner Confidentiality of key stakeholder enquiries is maintained always Professionally formatted yearly education programme maintained 6. Research administrative support From time to time assist with the administrative requirements of research 7. Health and Safety Take responsibility for the health and safety of yourself and others, in partnership with the organisation. Ensure all hazards are identified and reported. 2

3 PERSON SPECFICATION JOB DESCRIPTION Experience Previous experience in general administrative office processes including minute taking; Demonstrated experience in successfully prioritising, organising and meeting office deadlines including the management of meetings and education training sessions; Experience and knowledge of website and web based content management. Demonstrates a broad knowledge and experience of web-based technologies ie. Internet, HR.net, Survey Monkey, Wufoo, Wordpress and applications in general. Knowledge and/or experience of Relational databases Demonstrated experience to intermediate level with the following software; o MS Office includes MS Word, Outlook, PowerPoint, Excel, Access and Adobe Professional Proven ability to present a range of education training and programmes using modern software technology ie. Video editing Attributes Must present with a flexible working style and a willingness to participate in project work Must be a team player with both peers and other services Will have a good communication style both verbally and in writing. Proven ability to successfully interact with diverse groups of people Must have proven problem solving ability with the ability to trouble shoot problems as they may arise and present solutions for consideration Other It is preferable that you hold a clean unrestricted car licence Competencies Accountability Takes responsibility for own actions Coordinate workflow and monitors progress to ensure outcomes achieved Accountable for meeting commitments Exhibits attention to detail Communication Respects confidentiality Shares information appropriately and in a timely manner Communicates in a clear and professional manner Active listener Communicate openly, honestly and acts with integrity 3

4 Teamwork Works with team members toward shared goals Participates in and supports positive conflict resolution Works in a collaborative and consultative manner Creativity Supports an environment of continuous quality improvement Exhibits creativity in response to and in anticipation of business needs Signatures Supervisors Name Signature Date: Position Holders Name Signature Date: 4

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