MT Services Computer Systems Ltd MT Services SystemCare

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1 MT Services Computer Systems Ltd MT Services SystemCare As technology continues to have a substantial business impact, having an expert IT solutions partner can significantly improve your business performance, efficiency and assist you in reaching your goals. SystemCare is an advanced managed IT service, which is structured to allow services to be added and interchanged easily to suit your business needs. MT Services is a national IT company based in Tamworth, Staffordshire. The company was founded in 1975 and has evolved together with the IT industry; from selling and supporting the original IBM PC to being at the forefront of today s on premise and cloud based solutions. SystemCare provides three flexible packages, SystemCare, SystemCare+ and SystemCare Premium, which enable you to compete in an increasingly technology driven business environment. By choosing SystemCare you are guaranteed to receive not only specialised knowledge and expertise from a dedicated team, but also a support solution that will evolve and adapt with your business. Our customer portfolio includes companies ranging from SME s to multi-national corporates, many of whom have enjoyed successful and beneficial relationships for over two decades. We have built a strong reputation and forged lasting business relationships on the principles of straightforward advice, trust and ethical business practice. Communicating the often complex nature of IT personably and in plain English ensures our customers receive the friendly, quality service that they have come to expect from us.

2 SystemCare Plans Automated Pro-Active Maintenance On-Site Support Automated Pro-Active Maintenance On-Site Support Mobile Device Support Mobile Device Support Managed Internet Managed Internet Managed Anti-Virus Managed Anti-Virus Managed Anti-Spam Managed Anti-Spam On-Line Data Backup On-Line Data Backup Remote Worker Support 3rd Party Vendor Management Managed Web Protection Hosted Exchange & Office 365 Archiving Remote Worker Support 3rd Party Vendor Management Managed Web Protection Hosted Exchange & Office 365 Archiving Hardware Support Sinica Visitor Software Engineer Consultative Visits Disaster Recovery Test Standard Service Optional Service CRM and Support Software Hardware & Software Rental Managed Encryption

3 Features of SystemCare SystemCare constantly performs checks on the health and security of your servers, preventing small problems from escalating into major issues. This helps your business to avoid costly downtime and enables quicker resolution. The agent monitors your infrastructure, performance and applications, including antivirus and backups, reporting back to our centralised monitored dashboard. Workstations need frequent monitoring, SystemCare builds a clear picture of each of your workstations and stops any problems developing by constantly observing the health and security of your PCs and Laptops, whenever they are operating. Any potential risks or underlying critical events are highlighted on our centralised monitored dashboard, usually before your users are even aware of them. We understand that businesses depend on their IT infrastructure to function and that any downtime can be frustrating, and it may mean your staff are not productive if we need to restart your servers. We cannot negate the need for server restarts but with SystemCare we can schedule server restarts for any time of the day or night to suit your business, ensuring that there is no decrease in productivity. IT Assets are one of the most critical elements of any business. SystemCare provides system inventory audit reports of all your Windows based devices, including servers, PCs and Laptops, enabling you to keep track of your assets. Summary information includes hardware make, model, serial number and specifications. Operating system and application information also provides software license tracking. SystemCare includes unlimited remote IT support as standard. We understand that when you have an issue with your IT, you want help as soon as possible! By having access to our remote support team, you can contact us by telephone or , describe your issue and we provide support via telephone or remotely. We connect to your computer using our internet connectivity tools, to enable a quick resolution.

4 Features of SystemCare+ Automated Pro-Active Maintenance On-Site Support Mobile Device Support SystemCare includes advanced tools which allow us to perform pro-active maintenance tasks including automated software patch management on your Servers, PCs and Laptops, enabling us to keep your systems fully up-to-date, secure and running at peak performance. These maintenance tasks can be performed outside of working hours to suit you, to avoid any disruption or downtime. Our on-site support enhances the standard telephone and remote support service. This is particularly useful when issues cannot be resolved remotely, or users would like to communicate face-to-face with one of our expert engineers. We often find having a physical presence on-site is reassuring, allowing problems to be explained fully and enabling us to resolve issues as soon as possible. Business IT solutions have moved beyond users only using a PC or Laptop, mobile devices are now an integral part of your IT system whether company owned or employees own devices. SystemCare can provide support not only for traditional use but also remote connectivity and the emerging focus of Microsoft on providing their applications on any device anywhere, via Office 365. Managed Internet Managed Anti-Virus Managed Anti-Spam Internet connectivity is vital for business. Our internet services, (whether they are ADSL, fibre or lease line) are purely business class offerings. They are supported by our team in Tamworth and backed by our national infrastructure partners, ensuring a reliable and fast connection for our customers. Fully managed solutions, including provision of hardware and security services are also available. Protecting your business from malicious software is unfortunately now an absolute necessity. Our cross-platform business security products provide award winning online protection, delivering a secure computing environment for all workstations. This longstanding solution is highly regarded by our technical experts, who proactively monitor our anti-virus products to ensure they re up to date. Our Managed Anti-Spam Service filters junk s before they reach your network, providing a critical defence mechanism against spam and malware. Users receive an automatically ed digest of quarantined messages allowing them to release messages if required. continuity means you can access incoming mail, respond to and send messages even when your own infrastructure is unavailable.

5 Features of SystemCare+ On-Line Data Backup Remote Worker Support Third Party Vendor Management No matter how careful you are, you never have complete control of all the circumstances that can affect and harm your data, which is a core business asset. Data loss can have a catastrophic effect on any business. We offer online data backup to the cloud, or our own datacentre which ensures reliable and secure data access and peace of mind that your data is fully backed-up and able to be recovered. As mobile and flexible working are now becoming an integral part of any business, we are able to tailor your SystemCare plan to include these modern working practices. For any problems or queries our support team provide responsive and dependable support for your remote users. Workstation monitoring also ensures the health, connectivity and security of your remote users PC s and laptops. We know that interfacing with vendors (the suppliers of all your network hardware, software and equipment) and having to coordinate technical issues with multiple vendors, can be a difficult and time consuming procedure. With Third Party Vendor Management, we liaise with your other suppliers regarding any technical issues, and provide assistance for any third party IT installations. Managed Web Protection Hosted Exchange & Office 365 Archiving The internet is an important tool for businesses but it can also carry security risks and affect employee productivity. Our SystemCare Managed Web Protection service provides an effective way to keep your company online, whilst monitoring users web usage, controlling access to selected websites (or website categories) and protecting your employees and IT from security breaches caused by rogue websites. Office 365 provides the applications you are familiar with plus cloudpowered connection, collaboration and control, designed to help your employees work effectively in a secure computing environment. SystemCare provides not only Hosted Exchange but also the various Office 365 plans offering; Office (including on ipads), SharePoint, Lync and Web Apps, with employees able to work and collaborate regardless of location. contains some of the most valuable business information within an organisation. Archiving this information allows you to keep track of client communications, internal s in case of staff disputes and meet compliance requirements. SystemCare Archiving retains both internal and external s in tamperproof read only format for either one or ten years, with full audit logs available.

6 Features of SystemCare Premium Hardware Support Sinica Visitor Software Engineer Consultative Visits Complete peace of mind is available with SystemCare Premium Hardware Support, any faulty parts will be replaced by our engineers. Who will also ensure that your servers and computers are restored to the same working state as before the failure, ensuring minimum inconvenience. Hardware Support protects you from unexpected expenditure and also includes full loan cover when required. Sinica offers a modern, professional and feature-rich Visitor and Staff Attendance Management Solution, whilst also providing an impressive visual focal point for your reception area. Sinica Visitor & Staff Management System can enhance your Compliance and Health & Safety Policies, your visitor and contractor management, whilst also providing optional staff attendance and punctuality information. Our skilled engineers will visit your site and carry out system checks, general maintenance routines and discuss any issues your users may be encountering. They will also be available to discuss and advise on current or future system requirements from a purely technical perspective. These visits are customised for your particular requirements and needs, and we aim to provide continuity with the engineer who visits. Disaster Recovery Test Hardware & Software Rental Managed Encryption Many businesses do not have adequate disaster recovery plans for their systems. The SystemCare Disaster Recovery Test Service provides an initial evaluation of your back up capabilities, annual recovery test and monthly file restore, to ensure your peace of mind and help with any compliancy requirements. The annual recovery test will include a bare metal recovery of a nominated server to different hardware. Avoid capital expenditure on your IT infrastructure with SystemCare Premium Hardware and Software Rental. We can provide a rental plan to include most IT hardware and Microsoft Software. This allows you to keep your system up to date and easily manage your budget at a fixed monthly rate. You can also easily plan for the IT cost when considering employing additional employees. Data is a critical part of every organisation but can pose risks when it travels or is transmitted beyond your office, especially if you have compliance obligations due to the type of data you hold. Our SystemCare Managed Encryption is a simple to use encryption solution, whose powerful functionality is complimented by minimal user interaction, ensuring user compliance and the security of your data. CRM and Support Software Take advantage of our combined In-Touch Service & CRM software, developed in-house, it offers an easy-to-use intuitive user experience, yet retains a full feature set. In-Touch Service & CRM allows you to track sales opportunities and manage pipelines, service calls or customer issues. Other features include full alerting, daily schedules and full document and management.