EDP HOSTING SERVICES Reducing Your Costs & Protecting Your Business

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1 EDP HOSTING SERVICES Reducing Your Costs & Protecting Your Business

2 Cost-effective, client focused, business solutions. Building relationships for business growth Considering outsourcing your computing or telephony requirements? From websites to mission critical applications and services, EDP can support your business needs. Having delivered online services since 1965, EDP is able to offer the most efficient, cost-effective solutions available today. SOFTWARE as a SERVICE SaaS - the easy, affordable alternative to managing your own software. With EDP s Software as a Service (SaaS), enjoy the benefits of your software applications without the infrastructure costs, ongoing implementation and administration overheads, or management headaches. INTERNET TELEPHONY (VoIP) Internet Telephony offers sophisticated functionality, together with freedom and flexibility, at very low cost. EDP s hosted VoIP solutions are ideal for SME businesses looking to optimise their communications options, whilst making cost savings and reducing on-going overheads. DISASTER RECOVERY & BUSINESS CONTINUITY What if the worst were to happen? Fire, theft, flood, power failure, vandalism or data hacking? Lost time can mean lost customers, lost revenue, lost profits or even a loss of an organisation itself. Protect yourself from disaster with EDP s DR & Business Continuity service, enabling you to recover your business within hours. ONLINE BACKUP Reliable data backups are the cheapest insurance an information dependent business can buy. So protect your business from the risk of data loss with a managed, high-security, offsite back-up solution from EDP. Automatically backup essential data from Windows servers, PCs, laptops and workstations to our secure offsite data centre. Peace of mind at an affordable price.

3 SOFTWARE as a SERVICE Reduce costs, free up resources and sleep peacefully at night! SaaS is the easy, affordable alternative to managing your own software. From implementation to routine administration, EDP can take care of your needs. No infrastructure costs and no ongoing installation or administration overheads. No management headaches. E H Smith recently moved to EDP s hosted service and immediately felt the benefit. We can now focus resources on business developments, without worrying about our IT infrastructure and resources. All upgrades will be managed by EDP as part of our Service Level Agreement and we no longer have to worry about shifts in computer technology, which can be very onerous for any business, large or small. The return on investment case was clear and we re already realising significant benefit. Fran Smallman E H Smith EDP's managed services provide secure management of your business critical website or IT applications, allowing you to focus on running your business, not your IT. We look after the application hosting platform, from the network all the way to the business critical application, removing the headaches involved with managing your own IT infrastructure. Cost effective Flexible Secure Low cost, effective IT solutions Reduce the cost of your IT. Avoid the ongoing capital investment associated with management of IT applications and infrastructure. No need to invest in the cost of servers or operating software, carry out data backups or worry about security solutions with EDP s comprehensive service. Application management made easy Running application servers successfully, requires expertise which may not always be available on-site. EDP's hosting services provide trouble-free management. Upgrades and system management are carried out seamlessly and efficiently. Solutions are scalable, enabling you to manage your business without the need to worry about changes in your IT. infrastructure. Benefit from improved mobility, with the ability to work from anywhere; at home, whilst travelling, when abroad, or from new or relocated offices. Security & resilience Business continuity is paramount and failures leading to system downtime with on-site implementations can create significant delay and business risk. EDP delivers Enterprise Class reliability, with servers monitored 24x7 to ensure that availability and performance is guaranteed. All services are provided under an agreed Service Level Agreement (SLA) with online monitoring tools and protected access to ensure that your data is secure. More information Contact your Account Manager to discuss your requirements, who will be happy to give you a quotation. Alternatively, visit our website at to request a detailed quotation.

4 INTERNET TELEPHONY Reduce your communications costs with VoIP Telephony from EDP. The question is not so much why hosted VoIP? as why would I do anything else? Using EDP s VoIP service (Voice over Internet Protocol) will eliminate rental and maintenance overheads and reduce call charges. A new report by analysts, Infonetics Research, has forecasted that take-up of business VoIP will soar over the next few years. According to Infonetics, the market for VoIP as a whole is already on course to end the year showing a 17% increase in growth. By 2015, Infonetics predicts, the number of active VoIP and unified communications users supported by a hosted service will have more than doubled. Infonetics Research 2012 The future of business voice communications Your business can now enjoy the benefits of the latest sophisticated telephone systems, without the need to install anything other than handsets. Hosted centrally on our secure platform, EDP s VoIP service allows users to rent extensions on a monthly basis, via the Internet. This means that you can take full advantage of the features offered by the latest corporate phone systems such as call queueing, call recording, voic , auto attendant and mobile extension, without the large investment in hardware and telephone lines, or the ongoing management and maintenance costs. Instead of paying for hardware and installation, all costs are covered by a low monthly fee and priced on a per-user basis. From just per extension per month, your business can deploy a feature rich business telephone system, whilst retaining your existing numbers, by using the latest IP Phone Handsets. The compelling advantages of EDP s VoIP Service We deliver the highest levels of quality and service for your business communications using the latest VoIP technology and IP Phone Handsets. Low cost - Low maintenance Reduce operational budgets by removing PBX (Private Business exchange) costs. No system hardware on-site, costs start from just 10 per extension, per month. Free internal & inter-site calls. Flexible & Future Proof. Automatic Upgrades - hassle free upgrading. Retain your existing numbers. Remove the hassle of hardware and costly maintenance contracts and benefit by moving to Hosted Telephony from EDP Manage your phone system easily and efficiently, without the need for engineers or specialists. Once the lines are in, phones arrive preconfigured, so all you need to do is plug and go. Using our easy interface you can simply move, add or change users. Manage users and add features, as and when you like. Business Continuity and Security If anything happens at your offices or your remote sites - your communication system carries on as normal as it resides in our secure data centre. Flexibility Move, add & change extensions & dial plans through your web interface. Home and remote working is catered for. All users need is access to the Internet and your system IP address - either by handset or softphone. Letting them stay in touch and in business wherever they are. You no longer need the cost and hassle of hardware in your offices and when you need to add or move users, it s simple. If you have multiple sites you can manage them easily and make calls for free.

5 DISASTER RECOVERY & BUSINESS CONTINUITY 43% * Protect your business. of businesses have experienced hardware failure in the last 5 years. In the event of a server disaster, such as theft, vandalism, fire, flood or data hacking, would you still be open for business? 16% * of businesses have suffered from inadequate backup. 13% * have experienced data loss through an unforeseen onsite incident. 80% of businesses that have been affected by major incidents either close down or fail to reopen within a year and a half. AXA Insurance Report 2007 However unlikely the possibility of a server disaster may seem, can you afford to risk losing your data, with your servers down for any length of time? Lost time can mean lost customers, lost revenue, lost profits or even loss of the business itself. EDP Disaster Recovery & Business Continuity EDP s Disaster Recovery & Business Continuity services are designed to protect you against the unforeseen events at your premises. We can host your missioncritical applications in the event of a disaster, enabling you to recover and operate your business with minimum disruption. This means that key workers can access your IT system from virtually any location and continue working within a very short space of time. Robust, scalable, remote replication solutions. Ensures fast recovery from disasters by providing access to key business systems. Minimise your exposure to data loss at an affordable cost. Mitigates risk to keep control over insurance premiums. Our service covers: Core business application servers. Mail servers. File servers. Other application servers. EDP s Online Backup service also ensures you can recover all your business documents and data stored on your staff s desktops and laptops. We offer three levels of service: Bronze, Silver and Gold, tailored to meet your requirement and budget. We provide tiered storage platforms, software, and services that ensure high availability and robust data protection, designed to help you survive a disaster and continue your business operations with the minimum disruption. Server(s) will be ready to be loaded within 48 hours. 80 per month plus 30 ADSL (if required) for 8 users. 1 day set up: 792. (48 hour response time) Additional users charged: 50 per month per 8 users. Server(s) will be ready to be loaded within 24 hours. 110 per month plus 30 ADSL (if required) for 8 users. 1.5 days set up: 1,188. (24 hour response time) Additional users charged: 55 per month per 8 users. EDP s Online Backup service (to include 50GB data on any 4 Windows devices). A dedicated DR service will always be available and will include EDP s Online Backup service to include 100GB data for 8 devices. From 165 per month plus 30 ADSL (if required) for 8 users. 2 days set up: 1,584. Annual review: 792. (Dedicated DR Service) Additional users: 60 per month per 8 users. Customer can rotate data saves with the hosting centre on a daily or weekly basis. The service will be available for up to 30 days per DR event thereafter, a supplementary fee will be levied. Further devices may be added to the remote back-up service from 5 each, per month. * Source from BGB figures (Business Grade Benchmark) IDG Global Solutions (independent research body) with TalkTalk Business. Largest IT & Telecoms study in Jan 2012 to find out what state companies infrastructures are in and how they impact on performance.

6 ONLINE BACKUP How secure is your data? People inevitably make mistakes and equipment does fail. Regular backups of your data are essential but how robust are your systems and procedures? Security and peace of mind for less than 2 a day. A Gartner research report states that 71% of all tape restores fail. This is an alarming statistic and should send a warning signal to thousands of SMBs who rely solely on it. Many SMBs have paid heed and embraced online backups. Gartner Report 2007 The importance of having an effective data backup regime is crucial in any business, large or small. In case of an emergency, there must be regular backups of your transaction data held off-site and unless your staff adhere to a strict backup regime too, they also risk losing critical data. Most businesses now employ servers, file servers and applications servers, storing data in multiple formats, ranging from Microsoft Word documents, to SQL databases. Plus staff may have other important documents and spreadsheets stored on desktop and laptop PC s. Data may be lost: Following a software, hardware or operating system failure. In the event of a disaster, such as fire, flood, vandalism or theft. If you are a victim of data hacking or other malicious cyber attack. If mobile equipment is lost or stolen. If insufficient tapes or other devices are used in the rotation cycle. If tapes, USB sticks and/or other back-up media fail. Such events can affect any server, desktop or laptop PC that isn t covered by an appropriate and disciplined back-up procedure, including off-site storage of suitable media. Despite the fact that losing valuable business documents and data can be extremely costly and damaging to a business, many remain exposed to these threats. Security & Access New research shows that access to is considered business critical for small and mid-sized enterprises - it has become the predominant way of communicating. Despite this growing reliance on however, only one in ten SMEs (11%) can access s if their Exchange server fails or is affected by disaster (fire, flood etc). Therefore, 89% of SMEs have no way of accessing s should they suffer a serious server failure. The safe, secure, low-cost solution EDP s Online Backup service will securely encrypt and automatically backup all your files, databases and s stored on Windows servers, desktops and laptops, to our secure off-site servers at our data centre - giving you peace of mind. No more human error, backup tapes or USB sticks, just a secure and automated service that ensures you can recover those documents and data that are vital to your business. You can retrieve individual files or restore the entire system, as required. In the event of a server failure, you can restore your backup files instantly to another device, allowing employees to continue working without interruption. Security: Encrypted Data Online Backup uses 256-bit encryption so there is no risk that the data can be accessed by anyone without permission as the customer holds the encryption key. Automation: Removes Human Error No more remembering to replace the backup tape or take the removable drive off-site. Online Backup automatically stores your data every day and sends a daily summary of completed jobs. Accessing your Data Accessing your data is simple and secure through the local backup client installed on your servers and/or desktops, so you have total control of your backed up data. Online Backup Configuration You determine what data is to be backed up, the backup schedule and retention cycle. Create a seed backup first, installed on the backup server, then use incremental backups to keep your data up-to-date. An automated process ensuring regular reliable backups. Eliminates the need for tape-based backups or USB sticks to be taken off-site. No up-front capital investment required. 50 per month for up to 8 devices (max 10GB per device). Additional storage & devices from 5 per month.

7 About EDP Established in 1965 to supply computer bureau services, EDP has experienced first-hand, the evolution of business systems technology. As a major distributor of computer hardware during the 1980 s, our engineers maintained systems for organisations ranging from SMEs to the NHS. EDP has since developed specialist software solutions and in 2000 constructed a centralised data centre in Milton Keynes, in anticipation of demand for the delivery of Software as a Service (SaaS). As the requirement for Cloud based solutions continues to grow, we are uniquely placed to deliver the most efficient and cost-effective services available today. Electronic Data Processing PLC 4th Floor, Fountain Precinct, Balm Green, Sheffield S1 2JA Tel: Fax: