Information Technology Services

Size: px
Start display at page:

Download "Information Technology Services"

Transcription

1 Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA (781) A proactive, preventative approach to IT management.

2 System downtime, viruses, spyware, losses of productivity... Are the computer systems you rely upon to run your business not working consistently and as expected? These distractions are unnecessary, time consuming and very expensive. > Consistent > Affordable At MyTech Solutions (MTS), we understand that businesses are constantly challenged by the task of managing the demands of business growth while coping with continuous technology challenges. Our focus is to keep your IT systems operational, available and secure so that you can focus on the everyday demands of expanding your business, managing costs and increasing revenues. We re here to help you realize the productivity gains and return on investment (ROI) you have been expecting from your computer systems all along. The Managed Information Technology Services from MTS consists of various service level offerings that provide affordable, proactive and reactive IT management and support to growing businesses. Utilizing our unique framework for providing managed IT services, MTS provides a range of services designed to optimize your technology investment and maximize the productivity of your people and business. This is possible through the use of a series of "Best Practices" that we have developed over years of collective experience. Best practices for tasks such as: Spyware Protection and Removal Virus Protection Disk Drive Analysis Security Patch Management Application Usage System Auditing Backup and Disaster Recovery User Policy Enforcement Best practices that are embodied in an automated state-of-the-art infrastructure that gives you immediate response time, access to resources and proactive solutions. Our technology expertise becomes your competitive advantage. It's not just about monitoring, that just lets you know something is wrong. And it s not just about remote access to your systems to troubleshoot issues. It's about a proactive preventative approach to IT systems management

3 Businesses are often shorthanded when it comes to fully leveraging technology, and are often frustrated because their IT staff is spending too much time simply keeping their IT systems up and running. They would prefer to be using their resources to perform more strategic tasks which can have a greater impact on their business rather than simply reacting to problems. Jeff kaplan, THINKstrategies, Automating and Optimizing Service Delivery Performance > Automated Services By maximizing the benefits of technology, daily, weekly and monthly IT tasks can be automated and scheduled to ensure all tasks are completed and reported consistently and without fail. As the tasks run, valuable data is gathered to spot trends and patterns which can be used to plan system changes or enhancements. This reduces or eliminates any impact on the business. Consistency creates reliability which results in predictable costs. How many times have you received a bill that you couldn't understand or begin to determine if it was justified? Consistency is the cornerstone of Managed IT Services Managed IT Services Features Site Assessment and Inventory Proactive Service Management and Status Reporting Best Practice Driven Automated and Reliable We keep you informed by providing regular communication and executive reports covering the overall health of your computer network and the results of our services. All communication and issues associated with your users and systems is tracked, reported and retained for analytical, historical and audit purposes. Managed IT Services Benefits Proactive VS reactive IT management Flexible Scheduling Security, Performance, Reliability, Consistency Cost Management and Control Managed Expansion and Growth Web based ticketing system for submittal of issues and related tasks Access to a staff of technical experts for you and your users

4 A proactive, preventative approach to IT management. Let MyTech Solutions help you realize the productivity gains and ROI you have been expecting from your computer systems all along. > Server and Workstation Services COMPREHENSIVE SERVER MANAGEMENT Our comprehensive server management keeps your servers running, available and secure. Server Service Level Program Security Patch Management SQL Server, Exchange, IIS, OS Virus Definition Management Backup Management Firmware Management Service Monitoring and Notification Event Log Monitoring Monthly Management Report Disaster Recovery Coverage MULTIPLE SERVICE LEVELS FOR WORKSTATION MANAGEMENT Our comprehensive Workstation services are designed to keep your systems and personnel productive. Each program provides varying levels of coverage based on user, desired results and budget without compromising quality. Basic Workstation Service Program Provides the basic services to keep the workstation secure and notify us of any imminent problems. Security Patch Management System Log Monitoring Virus Protection Management Spy ware Removal and Management Daily System Audits Monthly Management Report Computer Cleanup wizard Remote Control Premium Workstation Service Program The ultimate protection to keep critical workstations and users operational. Provides more advanced security measures for dealing with malicious threats, establishes baseline policies, asset tracking and changes, software rollout and upgrades and overall health of the workstation. Security Patch Management System Log Monitoring Virus Protection Management Spy ware Removal and Management Daily System Audits Monthly Management Report Computer Cleanup wizard Remote Control Security Log Monitoring Application Log Monitoring Application Installation and Change Notification Hardware Change Notification Application Deployment Asset Management/Warranty Notification Report Generation Bandwidth Usage Tracking Desktop Policy Enforcement Optional features End User Remote Control from anywhere

5 Managed Information Technology Services > Traditional Onsite Services Comprehensive, Dedicated System Administration and Systems Monitoring Services Features Daily, weekly or monthly on site services On-site setup and ongoing maintenance of Windows OS-based workstations and servers and Networks Knowledge transfer to in-house administrators and end users Flexible packages with a wide range of task options Optional on-site hardware maintenance Network Documentation Benefits Increase efficiency: respond faster to problems and meet required service levels Maximize productivity: reduce your support workload with an on-site system expert Increase effectiveness: augment the skills of inhouse system administrators Realize value: reduce your cost of ownership Expert Management of your Microsoft Windows Systems Now you can maximize the productivity of your systems by augmenting your staff s skills with the expertise of our engineers. Through our On-Site System Administration services, one of our systems engineers will perform crucial system setup, administration, upgrade, and expansion tasks. If you choose, the engineer will perform hardware upgrades and maintenance. When appropriate, we ll also leverage the experience of our team of global technology engineers. Comprehensive, Customized Services with the flexible packaging options of On-Site System Administration services, you can purchase the services of an on-site engineer for a specified number of days to be used over the course of a year or a certain number of days per week for the entire year all the way up to full-time, five-day-a-week administration. Clients with a full service contract can take advantage of our Windows On-Site System Administration to schedule replacements for planned absences such as vacations. Your on-site engineer can perform any of these tasks: Install and configure new systems and users Perform basic system administration tasks such as disk management, space and memory allocation, operating system upgrades, and patch management Monitor the performance and availability of designated systems, proactively and reactively address problems, maintain a log of activities, and provide end-user administration services, including backup/restore Identify and correct problems in Windows operating system use and provide alternative solutions where necessary Assist with the allocation of system resources and operating system tuning and configuration Write scripts to automate necessary procedures such as backup applications Install and test any licensed software updates, releases, and patches provided by us and third parties Assist users with system operation, optimization, and debugging Conduct on-site tutoring in system features for users Provide periodic written and/or oral progress reports Perform error log monitoring, analysis, and resolution Assist in hardware failure determination and resolution Hardware maintenance as required by platform; diagnosis and repair of defective hardware by replacing parts; and installation of hardware upgrades and new systems Technology Assessments and

6 Choose the right support options for your business needs > Additional Services Basic Reactive Services MyTech Solutions also provides several Basic Reactive options utilizing Telephone, and Web based portals. Reactive plans can include just, Rapid Response or Traditional Onsite services. Level 1: by Phone, or Web Portal An MTS support specialist will attempt to resolve the issue over the phone or by remote access to the site within the specifications of your SLA. If the issue cannot be resolved it will be escalated to level two support. Level 2: by Phone or (Systems Engineer Assisted) An MTS Systems Engineer will attempt to resolve the issue over the phone or by remote access within the specifications of your SLA. If the issue cannot be resolved it will be escalated to level three onsite support. Level 3: for Onsite Services, Rapid Response Services, and Managed Services Depending on severity of the issue, an MTS systems engineer will be scheduled onsite within the specifications of your SLA and/or regular proactive maintenance schedule plan. If the issue still cannot be resolved it will be escalated to level four support. Level 4: Enhanced (Systems Engineer and Vendor ) An MTS engineer will utilize our enhanced support options that enable the engineers to get direct support from major vendors as well as a pool of diverse technical specific vendors or consultants. Premium Reactive Services Our Premium Reactive options are available for those businesses that want emergency onsite services. 8x5, 4 Hour, 8 hour and next business day response options Onsite or Remote capability

7 > Vendor Relations > Product > Certifications Vendor Relations Through business experience and technology expertise, MTS has the know-how to achieve effective knowledge management, deliver leading edge solutions and implement best business practices for our clients. With integrated solutions in place, our clients are able to produce stronger results, achieve competitive advantage and reap a lasting return on their investment. This is due to our partnership with our vendors. The Business Units which form the operating network of MTS and our Technology Partners have each developed a best of breed technology specialization and risen to the top of their fields. Through them, MTS holds several of the certificates for excellence and awards for achievement that the IT industry gives. As a result, MTS and their Technology Partners offers highly specialized IT services and the success of MTS is the result of continuously knowing what technology our clients need to be top competitors - and how to design, implement and support it. By combining vision, flexibility, adaptability, and responsiveness, MTS and the Technology Partners forms lasting relationships with clients as the best single-source IT partner. Regardless of a client s IT environment, MTS is able to design, implement and support superior Network, Software, Voice, Data, and Infrastructure solutions. Our engineering team consists of certified professionals who stay on top of the latest technologies and are experienced in a wide variety of network environments. MICROSOFT MSP, MCSE CISCO CCNA, CCDA, CCWFE, CCWSE SONICWALL CSSA NOVELL - CNA Our goal is to serve as your technology partner with a focus on providing solutions. By using a consultative approach to evaluate your business and technology needs, we can advise on the best solutions for your current and future needs

8 At MTS, we know that your support needs are as unique as your business. That s why we offer flexible plans that can be tailored to your specific support needs, and our fixed-fee approach allows you to select a support plan that won t break your budget > Flexible Plans FEATURES Workstation Management Service Plans Basic Premium Security Patch Management - Fully automated patch management. Scheduled daily security patch scans, patch deployment and history. System Log Monitoring Review of machine System logs to help ensure a working environment. Virus protection Monitoring Daily review of machine virus logs to help ensure a safe and virus-free networking environment. Spy Ware Removal and Management - Monitoring and remediation of Spy Ware Daily System Audits - Hardware and software audits Monthly Management Report - Computer Cleanup Wizard A collaboration of programs that run on machines during the night to fix/repair inaccuracies. Spyware management, Disk Defragmentation, Temp Files Cleanup, Virus Definitions management, Refresh of windows policies. Remote Control MTS can access your computers remotely from anywhere - securely and safely. Security Log Monitoring Daily review of machine security logs to help ensure safe and secure networking environment. Application Log Monitoring Daily review of machine application logs to help ensure safe and secure networking environment. Application Installation and Change Notification - Receive notifications if applications were installed. Hardware Change Notification - Receive notifications if there are any Hardware changes. Application Deployment - software installations and software updates. Asset management / Hardware Warranty Notification - Integrating seamlessly with the PC Inventory feature, manage your computing infrastructure with comprehensive scheduled LAN audits on the frequency you specify. Fully automated and always up-to-date. Integrated Reports - Comprehensive integrated management and operational reports. Customizable, always available. View online or export to HTML, Word or Excel. Application bandwidth monitoring - Discover if certain applications are compromising your system s performance by consuming more resources than necessary. Help Desk Submit tickets via the life preserver: Application problems, Windows Problems, Network issues, issues, using your block of hours or as needed. End User Remote Control Enable your end users to securely access their managed computer from any computer via the Internet. Optional Optional MTS provides you with a single source of professional expertise and resources you need to streamline system management and support functions at an affordable price. MTS uses advanced processes, tools and methodologies, to deliver superior services that match your needs. You can choose from a variety of service plans that range from routine system maintenance and management to complete IT outsourcing. We will help you turn your data networks into an effective, efficient component of your growing business.

9 FEATURES Server Management Service Plans Basic 24/7 Monitoring - We monitor the performance of your servers and can alert you to potential problems before they turn into system failures. Our monitoring systems allow us to keep an eye on your system performance, drive space utilization, available memory, network interface and errors on your systems. Preventative Maintenance We ll keep your servers running at peak performance with scheduled maintenance including. Spyware management, Disk Defragmentation, Temp Files Cleanup, Refresh of windows policies. Patch Management - With Patch Management, we ll deploy critical operating system and software patches to keep your systems secure and compatible. Anti-Virus and Spyware Protection Monitoring Get peace of mind knowing that you re protected from malicious software that can destroy your data, degrade performance and compromise your security. Service Availability Monitoring and Reporting - We monitor the availability of all of your critical server services including DNS, DHCP, TS, SQL, Print, Exchange, IIS File Services and many others. Monthly Systems Management Report Remote Our network engineers are able to resolve most server issues remotely Network Device Monitoring - With Network Device Management, we will remotely manage your network equipment including switches, hubs, routers and firewalls. Optional Proactive Traditional Onsite Service Plans FEATURES 1XMONTH 2XMONTH 1XWEEK 2XWEEK DAILY Dedicated Onsite Engineer Software Installations Intra-Office Moves Onsite Application Onsite End User Onsite Hardware Hours Monthly Total Call Call Call Call Call Call Call Call Call Additional Hourly Basic Reactive Service Plans FEATURES Premium Reactive Service Plans FEATURES Onsite Break/Fix support Emergency Remote support Help Desk 8x5 Phone support Emergency Onsite support Onsite training Emergency After Hours Onsite

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems.

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems. Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented

More information

LHRIC Network Support - Additional Service Features

LHRIC Network Support - Additional Service Features LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number

More information

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS

IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICE ADDING POWER TO YOUR NETWORKS IT INFRASTRUCTURE MANAGEMENT SERVICES Nortech Remote management IT security Services provide around clock remote Management, real time

More information

Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring. Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

See all, manage all is the new mantra at the corporate workplace today.

See all, manage all is the new mantra at the corporate workplace today. See all, manage all is the new mantra at the corporate workplace today. 1) Do you want to schedule backups, software updates using just one consistent automation platform? 2) Do you want a product that

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043

Managed Services Agreement. Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 Managed Services Agreement Hilliard Office Solutions, Ltd. PO Box 52510 Phone: 432-617-4677 Midland, Texas 79710 Fax: 432-617-3043 SERVICE DESCRIPTIONS By purchasing these Services from Hilliard Office

More information

Information Technology Solutions

Information Technology Solutions Managed Services Information Technology Solutions A TBG Security Professional Services Offering LET TBG MANAGE YOUR INFRASTRUCTURE WITH CONFIDENCE: TBG S INTEGRATED IT AUTOMATION FRAMEWORK PROVIDES: Computer

More information

Kaseya IT Automation Framework

Kaseya IT Automation Framework Kaseya Kaseya IT Automation Framework An Integrated solution designed for reducing complexity while increasing productivity for IT Professionals and Managed Service Providers. The powerful, web-based automation

More information

WHO ARE WE AND WHAT WE DO?

WHO ARE WE AND WHAT WE DO? 1 WHO ARE WE AND WHAT WE DO? itgroup was founded in 2010 through integration of company Net Service s 2003, modern IT management platforms and new business concept. We passed a long way and become leading

More information

Get what s right for your business. Contact @lliance Technologies.

Get what s right for your business. Contact @lliance Technologies. Provisioning Looking for new technology? You need systems in line with your business goals. You also need those systems to interact seamlessly. We can help you get the right technology to the right place

More information

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER

Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER Automated IT Asset Management Maximize organizational value using BMC Track-It! WHITE PAPER CONTENTS ADAPTING TO THE CONSTANTLY CHANGING ENVIRONMENT....................... 1 THE FOUR KEY BENEFITS OF AUTOMATION..................................

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Service Catalog. it s Managed Plan Service Catalog

Service Catalog. it s Managed Plan Service Catalog Service Catalog it s Managed Plan Service Catalog 6/18/2012 Document Contents Contents Document Contents... 2 Overview... 3 Purpose... 3 Product Description... 3 Plan Overview... 3 Tracking... 3 What is

More information

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION INNOVATE THROUGH MOTIVATION MSP Services Overview SVEN RADEMACHER Agenda About us IT Challenges Our Approach Our Services Next Steps About Us SEAFAIR IT SOLUTIONS Pre-eminent Managed Service Provider Provide

More information

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8

3618 8 th Avenue Phone: 262 564 6400 Kenosha, WI 53140 Fax: 262 564 6401 NOC SERVICES OFFSITE, LLC 262 564 6400. 0 of 8 NOC SERVICES OFFSITE, LLC 262 564 6400 0 of 8 OVERVIEW In today s competitive world, it is critical for IT Service companies to provide a full range of services for their clients. Through the use of highly

More information

Mitigating Costly New Technology Risks For Continued Stability and Profitability

Mitigating Costly New Technology Risks For Continued Stability and Profitability Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having

More information

AllianceIT Managed Services

AllianceIT Managed Services AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand

More information

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery

Remote Monitoring and Management: The Key to Proactive, Efficient IT Service Delivery 1 Introduction As businesses emerge from the difficult economic recession, they need to continue the low-cost and highproductivity practices that allowed them to successfully weather the storm. Specifically

More information

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper Whitepaper Improving Productivity and Uptime with a Tier 1 NOC Summary This paper s in depth analysis of IT support activities shows the value of segmenting and delegatingg activities based on skill level

More information

Business Protection Services OUR TECHNOLOGY & DELIVERABLES

Business Protection Services OUR TECHNOLOGY & DELIVERABLES Business Protection Services OUR TECHNOLOGY & DELIVERABLES Executive Summary s a CIO, the decision to self-manage or to rely on a third party to manage and maintain your IT infrastructure has always been

More information

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES

Appendix D to DIR Contract No. DIR-SDD-2102. SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for <DIR CUSTOMER> END USER SERVICES Appendix D to DIR Contract No. DIR-SDD-2102 SYNNEX Corporation STATEMENT OF WORK / SUPPLEMENTAL AGREEMENT for END USER SERVICES TABLE OF CONTENTS 1. Introduction... 3 2. Term of SOW...

More information

Guardian365. Managed IT Support Services Suite

Guardian365. Managed IT Support Services Suite Guardian365 Managed IT Support Services Suite What will you get from us? Award Winning Team Deloitte Best Managed Company in 2015. Ranked in the Top 3 globally for Best Managed Service Desk by the Service

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement

Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd Introduction to Our Managed Service Agreement Ezi Managed Services Pty Ltd 108 The Promenade Camp Hill, QLD 4152 Ph: 07 3324 6150 Fax: 07 3324 6101 www.ezims.com.au info@ezims.com.au

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK

PREMIER SERVICES MAXIMIZE PERFORMANCE AND REDUCE RISK MAXIMIZE PERFORMANCE AND REDUCE RISK 1 BROCHURE COMPLEXITIES IN MISSION CRITICAL SYSTEMS CONTINUE TO INCREASE Mission critical communications systems have become increasingly complex as more features and

More information

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware.

WHITE PAPER. Automated IT Asset Management Maximize Organizational Value Using Numara Track-It! p: 813.227.4900 f: 813.227.4501 www.numarasoftware. WHITE PAPER By Tony Thomas Senior Network Engineer and Product Manager Numara TM Software Inc. ADAPTING TO THE CONSTANTLY CHANGING IT ENVIRONMENT The challenge in controlling the corporate IT infrastructure

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Prepared by: OIC OF SOUTH FLORIDA. May 2013

Prepared by: OIC OF SOUTH FLORIDA. May 2013 OIC OF SOUTH FLORIDA REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by OIC of South Florida for Information Technology Support Services. Interested vendors should

More information

PC Proactive Solutions Technical View

PC Proactive Solutions Technical View PC Proactive Solutions Technical View PC Proactive Solutions Technicians View The following pages briefly describe our technicians view of our proactive management utility. Our software application is

More information

Network Computing Architects Inc. (NCA) Network Operations Center (NOC) Services

Network Computing Architects Inc. (NCA) Network Operations Center (NOC) Services Network Computing Architects Inc. (NCA), provides outsourced IT services by monitoring and managing clients computing assets. Included Services: For all systems covered under NOC Support, the following

More information

The Power Of Managed Services. Features

The Power Of Managed Services. Features b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business

More information

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds.

Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid clouds. ENTERPRISE MONITORING & LIFECYCLE MANAGEMENT Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES

REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES Isothermal Planning & Development Commission (IPDC) REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by the IPDC for Information Technology Support Services. Interested

More information

PacketTrap One Resource for Managed Services

PacketTrap One Resource for Managed Services Remote Monitoring Software for Managed Services Providers PacketTrap RMM provides a cost-effective way for you to offer enterprise-class server, application, and network management to your customers. It

More information

Data Center Infrastructure Management

Data Center Infrastructure Management Data Center Infrastructure Management Helping IT Empower the Business Luis M Burgos, HP Services BDM Arrow, ECS Proactive Care Advanced Presented under Non-Disclosure A New Style of IT Driven by Four New

More information

III. Services Required The following details the services to be provided to the Town of North Haven in the area of information services:

III. Services Required The following details the services to be provided to the Town of North Haven in the area of information services: TOWN OF NORTH HAVEN REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY NETWORK SUPPORT SERVICES Issue Date: March 7, 2016 Due Date: 10:00 AM, Monday, March 28, 2016 I. Introduction The Town of North Haven is

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Vistara Lifecycle Management

Vistara Lifecycle Management Vistara Lifecycle Management Solution Brief Unify IT Operations Enterprise IT is complex. Today, IT infrastructure spans the physical, the virtual and applications, and crosses public, private and hybrid

More information

Network Security I Switches, Routers & Firewalls I Antivirus I Remote Assistance I Data Encryption

Network Security I Switches, Routers & Firewalls I Antivirus I Remote Assistance I Data Encryption Vyom Consultants VYOM Consultants believes on Indian work culture, belief, and customs. We are the group of professional people who creates happiness by solving your technical issues and maintain the long

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Proactive IT Solutions More Reliable Networks Are Our Business

Proactive IT Solutions More Reliable Networks Are Our Business Proactive IT Solutions Logo Proactive IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business

VSI Predict Able. We Focus on Your IT So You Can Focus on Your Business VSI Predict Able We Focus on Your IT So You Can Focus on Your Business Agenda P Introduction to managed services P Thorough Initial Assessment and Asset Management P 24/7 Monitoring, Alerting and Reporting

More information

MyOfficePlace Business Critical Services Handbook

MyOfficePlace Business Critical Services Handbook MyOfficePlace Business Critical Services Handbook 1. Support overview Mission statement MyOfficePlace LTD. is committed to responding quickly to your inquiries. We will help you ensure that your IT environments

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Supplemental IT Solutions: More Reliable Networks Are Our Business

Supplemental IT Solutions: More Reliable Networks Are Our Business Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888

More information

Hillstone Customer Service Overview

Hillstone Customer Service Overview Hillstone Customer Service Overview www.hillstonenet.com TWNO: SW-KB-UNI-EN-V1.7-Y15M11 Service and Support Hillstone Customer Service Overview The Hillstone Service and Support is designed to help our

More information

Simplify Your Windows Server Migration

Simplify Your Windows Server Migration SOLUTION BRIEF: ENDPOINT MANAGEMENT........................................ Simplify Your Windows Server Migration Who should read this paper Windows Server 2003 customers looking to migrate to the latest

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

A Global IT Managed Service Provider

A Global IT Managed Service Provider A Global IT Managed Service Provider Service Catalog 2013 www.presilient.com We help ensure that you maximize your current infrastructure investments, while increasing performance across your enterprise.

More information

The Casper Suite An ROI overview

The Casper Suite An ROI overview The Casper Suite An ROI overview Introduction Inside Read how the Casper Suite delivers significant ROI in the following areas: Imaging Inventory Software Distribution Patch Management Settings and Security

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure

Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Network monitoring, management and maintenance 3M TM Network Operations Manager Comprehensive, secure remote monitoring and management of your entire digital signage network infrastructure Provides real-time

More information

Making the Transition from VAR to MSP. Four essential requirements for building and running a successful managed services business

Making the Transition from VAR to MSP. Four essential requirements for building and running a successful managed services business Making the Transition from VAR to MSP Four essential requirements for building and running a successful managed services business It s hard to be A VAR. If you re a value-added reseller (VAR), you know

More information

PROFESSIONAL SERVICES

PROFESSIONAL SERVICES v.2016.02 PROFESSIONAL SERVICES Training Services Computrition offers a wide array of training services to streamline the implementation process. Of all the factors critical to the success of an automation

More information

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind

VCE SUPPORT OVERVIEW. Investment Protection and Welcome Peace of Mind vce.com VCE SUPPORT OVERVIEW VCE provides the world s most advanced converged infrastructure, offering unmatched simplicity while delivering the extraordinary efficiency and business agility made possible

More information

Technology Solutions For

Technology Solutions For Technology Solutions For THE PLAYBOOK Powered by The Datum Partner Advantage Introduction Over the next few months Datum will be transitioning IT services from your existing vendors. Born from the restaurant

More information

Why Corporations Need to Automate IT Systems Management

Why Corporations Need to Automate IT Systems Management White Paper Why Corporations Need to Automate IT Systems Management In today s competitive business environment, corporations across all industries are looking to provide quality products and services

More information

CPI Customer Success Story Sawyer Savings Bank

CPI Customer Success Story Sawyer Savings Bank CPI Customer Success Story Sawyer Savings Bank Technology Management for Optimal Performance, Security & Cost Savings Leveraging CPI s expertise in capturing true IT value, mitigating risks and reducing

More information

A Case for Managed IT Services

A Case for Managed IT Services A Case for Managed IT Services How Community Banks Can Stabilize Information Technology And Assure Bank Examination Readiness Inside this White Paper Bank s Strategic Advantages Top Reasons to Hire MSP

More information

Request for Proposal Technology Services Maintenance and Support

Request for Proposal Technology Services Maintenance and Support Request for Proposal Technology Services Maintenance and Support Maintenance and Support July 19, 2014 Celerity Educational Group is seeking an IT consulting firm to manage Maintenance of our Network Systems

More information

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com Table of Contents Proprietary Notice & Non-Disclosure

More information

Device Lifecycle Management

Device Lifecycle Management Device Lifecycle Management 1 (8) Table of Contents 1. Executive summary... 3 2. Today's challenges in adapting to lifecycle management... 3 3. How is Miradore different?... 5 4. Conclusion... 8 2 (8)

More information

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month

Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month SERVICE COVERAGE AND FEE SCHEDULE Base Package Fees Monthly Fee Per Server 75/month 295/month 395/month Monthly Fee Per Desktop/Notebook/ 15/month 45/month 55/month Live Desk Services Live Desk Telephone

More information

REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY SUPPORT SERVICES. Bid Packets are Due:

REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY SUPPORT SERVICES. Bid Packets are Due: REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY SUPPORT SERVICES Issue Date: Friday, March 15 th, 2013 Closing Date: Monday, April 15 th, 2013 University City District is requesting proposals from qualified,

More information

Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability

Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Service Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability Products As your information systems grow more complex,

More information

About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do

About Us. 2 Managed Services E: sales@ironcovesolutions.com T: +310.823.2047 W: www.ironcovesolutions.com. Our Mission. What We Do MANAGED SERVICES About Us Iron Cove Solutions is a cloud-computing deployment provider offering industry-leading cloud services to SMB sized businesses. We are cloud consultants assisting in the assessment,

More information

Linexcom Sdn Bhd. ict Group of Companies ver1.2

Linexcom Sdn Bhd. ict Group of Companies ver1.2 Linexcom Sdn Bhd No. 9B, 1 st Floor, Jalan PJS 1/27, 46150 Petaling Jaya, Selangor, MALAYSIA General : +603.7781 6020 Fax : +603.7781 6022 Web Page : http://www.linexcom.com Email : info@linexcom.com ict

More information

Introduction. PCI DSS Overview

Introduction. PCI DSS Overview Introduction Manage Engine Desktop Central is part of ManageEngine family that represents entire IT infrastructure with products such as Network monitoring, Helpdesk management, Application management,

More information

VDI can reduce costs, simplify systems and provide a less frustrating experience for users.

VDI can reduce costs, simplify systems and provide a less frustrating experience for users. 1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3

More information

Improve Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007

Improve Your Business Through Best Practice IT Management. A White Paper Prepared for Kaseya September 2007 A White Paper Prepared for Kaseya September 2007 Table of Contents Executive Summary...1 Introduction...1 The Role of Best Practices in Managing IT Services...1 Profitability...1 Reliability...2 Best Practices

More information

www.mtservices.co.uk MT Services Computer Systems Ltd MT Services SystemCare

www.mtservices.co.uk MT Services Computer Systems Ltd MT Services SystemCare MT Services Computer Systems Ltd MT Services SystemCare As technology continues to have a substantial business impact, having an expert IT solutions partner can significantly improve your business performance,

More information

MAXIMUM PROTECTION, MINIMUM DOWNTIME

MAXIMUM PROTECTION, MINIMUM DOWNTIME MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is

More information

Customized Cloud Solution

Customized Cloud Solution Customized Cloud Solution (Overall Cloud Performance Expectations) Last Updated: June 5, 2012 Prepared by: Polleo Systems, Inc. Notice of Confidentiality: The enclosed material is proprietary to Polleo

More information

GREEN HOUSE DATA. Managing IT in Uncertain Economic Times: Is a An External Private Cloud the Way to Go? Built right. Just for you.

GREEN HOUSE DATA. Managing IT in Uncertain Economic Times: Is a An External Private Cloud the Way to Go? Built right. Just for you. Built right. Just for you. Managing IT in Uncertain Economic Times: Is a An External Private Cloud the Way to Go? Presented by: Shawn Mills, Founder and CEO of Green House Data Green House Data 340 Progress

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Discover the Advantage of Having Dyrand at the Controls

Discover the Advantage of Having Dyrand at the Controls Discover the Advantage of Having Dyrand at the Controls Your Virtual IT Department shift Shift Your Focus From IT Concerns To Your Business For most small to mid-sized companies in Canada, an IT Department

More information

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment

Operationalize Policies. Take Action. Establish Policies. Opportunity to use same tools and practices from desktop management in server environment Microsoft IT Systems Strategy DATACENTER APPLICATIONS Process-Led, Model-Driven Unified and Virtualized USER-CENTRICITY ServiceEnabled Basic Standardize d Rationalized Dynamic Cost center Efficient cost

More information

Monitoring, Managing, Remediating

Monitoring, Managing, Remediating MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard

More information

Mobile Device Management

Mobile Device Management Mobile Device Management Complete remote management for company devices Corporate and personal mobile devices (commonly referred to as Bring Your Own Device, or BYOD) must be provisioned, configured, monitored,

More information

Microsoft Windows Intune: Cloud-based solution

Microsoft Windows Intune: Cloud-based solution Microsoft Windows Intune: Cloud-based solution So what exactly is Windows Intune? Windows Intune simplifies and helps businesses manage and secure PCs using Windows cloud services and Windows 7. Windows

More information

Functional Area 3. Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011)

Functional Area 3. Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011) Functional Area 3 Skill Level 301: Applications Systems Analysis and Programming Supervisor (Mercer 1998 Job 011) Description: Supervises activities of all applications systems analysis and programming

More information

The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service.

The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service. (SLA) The remedies set forth in this SLA are your sole and exclusive remedies for any failure of the service. Network Internal Network The internal network includes cables, switches, routers, and firewalls

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

COST COMPARISON. Managed Services General Maintenance 2 Servers / 20 Workstations

COST COMPARISON. Managed Services General Maintenance 2 Servers / 20 Workstations IT Person on Staff COST COMPARISON Managed Services General Maintenance 2 Servers / 20 Workstations TCB Salary + taxes = $86K $2,760 $7,167 / month $230 / month 1 Person Team of People 8 hour day 24/7/365

More information

IT Onsite Service Contract Proposal. For. <> Ltd

IT Onsite Service Contract Proposal. For. <<Customer>> Ltd IT Onsite Service Contract Proposal For Ltd 1 of 14 I N T R O D U C T I O N This Service Contract for Onsite Deskside PC Support (this Service Contract ) is made effective as of February 5th,

More information

Job Description Information Services Coordinator

Job Description Information Services Coordinator Job Description Position Title: Information Services Coordinator Department: Reports To: Technology & Infrastructure Manager Purpose The Information Services Coordinators role is to ensure the stability,

More information

Cloud Services Catalog with Epsilon

Cloud Services Catalog with Epsilon Cloud Services Catalog with Epsilon Modern IT enterprises face several challenges while building a service catalog for their data center. Provisioning with a cloud management platform solves some of these

More information

K-12 Technology Support Requirements

K-12 Technology Support Requirements A White Paper from K-12 Technology Support Requirements To continuously improve the quality, depth and breadth of K-12 Technology Support - consider an opportunity to explore alternative models for providing

More information