The Future of Business IT Support

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1 The Future of Business IT Support

2 Hertscom deliver best of breed hosted IT solutions as a fully managed service all under a single umbrella, leaving you to run your business. We believe IT should be easy, and we have just made it even easier.

3 Packages All The Packages have been designed to get your business up and running smoothly or running more effectively, collaboration between you and your staff is made even easier with Microsoft Exchange allowing you to share calendars and contacts. Your important documents are stored securely offsite with our online backup software and your computers are kept safe with our Premium Antivirus solution, all for a predictable monthly cost. What s included? Packages Business One Business 5 Business 10 Business 15 Business 20 50GB Mailboxes 1 Account 5 Accounts 10 Accounts 15 Accounts 20 Accounts for Mobile Included Included Included Included Included Outlook Webmail Included Included Included Included Included Outlook Licences Included Included Included Included Included Online Backup 10Gb 50Gb 100Gb 150Gb 200Gb Premium Antivirus 1 Licence 5 Licences 10 Licences 15 Licences 20 Licences UK Domain Name 1 Included 1 Included 1 Included 1 Included 1 Included Managed DNS Included Included Included Included Included Subscription Cost What support do you get? Business One Business 5 Business 10 Business 15 Business 20 Remote Support Unlimited Unlimited Unlimited Unlimited Unlimited Onsite Support 1 Hour 2 Hours 2 Hours 3 Hours 3 Hours Annual Check-ups 2 Per annum 2 Per annum 2 Per annum 2 Per annum 2 Per annum For more information Call us on: Or visit: Subject to Terms and Conditions Prices exclude VAT

4 Hosted Hosted Exchange is a business-class messaging and collaboration service designed to help your business communicate securely and efficiently. Delivered as a fully managed service, so you no longer have to worry about the security, integrity or delivery of your s again. With a guaranteed service level and predictable monthly costs, you can experience significantly lower cost of ownership for your messaging and collaboration needs. Features Include: Mailbox Size - 25GB Outlook Web App - Included Personal Calendars, Contacts, Folders & Tasks - Included Shared Calendars, Contacts, Folders & Tasks - Included Symantec.cloud Antispam / Antivirus protection - Included Multi data centre replica copies - Included Active Sync for iphone, Android, Windows & Blackberry - Included Outlook Licence - Included Hosted Anywhere Access Work from anywhere on the devices that you use most. Access your from your favourite devices including Windows Phone, ipad, iphone, Android and Blackberry. Work from virtually anywhere through your favourite browsers: Internet Explorer, Firefox, Safari and Chrome Get more done with a 25GB mailbox and complete integration with Outlook including offline access Get Reliable calendaring across devices Collaborate and keep up to date with colleagues sharing Calendars, Contacts and Tasks Webmail Only Ideal for outsourced and part time staff that do not need a full account but are still required to use , whilst still benefiting from personal calendars, contacts, folders and tasks. Number of users - No Requirement Mailbox Size - 500MB* Outlook Web App - Included Only 5.49 Per User *Upgradable

5 Premium Antivirus Premium Antivirus is our powerful all-in-one security solution for businesses that combines anti-spyware and antivirus technology to defend against identity thieves, spammers, hackers and other cybercriminals, Premium Antivirus provides the protection you need to keep your business secure and productive. Features Include: Low CPU and memory usage - Included On access file scanning - Included Removable device scanning - Included Anti-spyware protection - Included Real-time Active protection - Included Centrally Managed - Included Features explained: Premium Antivirus High-performance anti-malware engine Combines advanced antivirus and anti-spyware technologies to provide complete security that doesn't slow down your PC Remote Installation. Premium Antivirus is pushed to your system without any interruption needed to your staff. All-in-one PC security Detects and removes viruses, spyware, rootkits, bots, Trojans and all other types of malware. Real-time monitoring and protection Leverages multiple detection methods to monitor and protect against web threats, including zeroday threats, in real time. Central Reporting The solution is centrally managed so we can respond without you needing to lift a finger. Advanced anti-rootkit technology Finds and disables hard-to-remove malware that gains unauthorized access to and hides deep within your PC. Removable device scanning Scans USB flash drives and other removable drives and files for threats automatically when plugged or inserted into your PC.

6 Online Backup Online Backup is a secure, automated backup service that intelligently backs up selected data to a fully managed, ISO accredited Tier 3+ UK data centre. The service can create a backup of the data on all your desktop PCs and laptops irrespective of their location. Features Include: Automatic or Scheduled Backups - Included Military grade security - Included Scan once client with incremental backups - Included Bandwidth Throttling - Included 30 day versioning & 30 day deleted data saved - Included Backup to a local storage - Included Network share backup - Included SQL Database backup - Included Online Backup Features explained: Incremental backups. After the initial backup, the system only backs up new or changed portions of files, saving bandwidth and ensuring future backups are lightning fast. Near continuous data protection The software automatically detects and backs up new and changed files. Encryption Our data is encrypted locally with militarygrade encryption prior to transfer via a secure SSL connection. Users can choose a managed encryption key or a personal key for added security. Automatic or scheduled backups Choose automatic backups to run while your computer is not in use or schedule backups to be performed daily, weekly, or monthly. Version (snapshot) support Restore file versions up to 30 days in the past. Local backup with 2xProtect Windows users can use 2xProtect to back up locally to a USB, external, or mapped network drive in addition to online.

7 Package Add-ons Additional Staff. Not ready to move up to the next package? You can add additional staff members to your plan until you are. Services Included: Exchange - 1 Account Outlook Licence - Included Online Backup - 10GB Secure Storage Premium Antivirus - 1 Licence Care Packs Feel you might need some extra support over a busy period? Choose from our Silver and Gold Care Packs that add additional one off service time allotments onto your plan. Only 99pm Package Add-ons Silver Pack 5 hours Gold Pack 10 hours Example of use. Software Hardware Research Office set ups Installation of new computers Site Network update Dealing with 3 rd Parties on projects Additional Solutions SharePoint Share Documents Tasks & Calendars 128-bit Encryption Integration with Office 10GB Storage Space Starting at 10 Users Archive Military Grade Security & Data Replication Instant access to existing and deleted messages Search across all Message Types Simultaneously Import PST files Long-term, tamperproof storage of all messages Plus Remote Desktop Web Hosting Projects & Consultation Office Licence Management Call us on

8 SharePoint Hosted SharePoint helps you connect people with the information and resources they actually require. You ll be able to coordinate calendars, organise documents and receive important notifications and updates. Mobile users can view and update SharePoint task lists, blogs, and other information directly from any Windows Mobile, BlackBerry, Apple iphone or Android device. Features Include: SharePoint 10GB of storage - Included Microsoft Forefront antivirus protection - Included Sites secured with SSL 128-bit encryption - Included Integration with all Microsoft products including Hosted Exchange Access from any location with an Internet-enabled device - Included - Included Document management for content integrity With the enhanced document management capabilities, including the option to activate document-checkout before editing, the ability to view revisions to documents and restore previous versions, and the control to set document item level security, Hosted SharePoint can help ensure the integrity of documents stored at various sites Sophisticated controls for securing company resources Set permissions as deep down as the document or item level, and site managers, teams, and other work groups can initiate self-service collaborative workspaces and tasks within these pre-set parameters. Process and workflow platform Create workflows using development tools such as Microsoft Visual Studio and Microsoft Office SharePoint Designer Associate workflows with content types, lists or libraries. Initiate workflows automatically whenever items are added or modified, or initiate manually from the Action menu. Receive notification when a workflow requires interaction by the user Build the SharePoint package that suits you: Starting Package Up to 10 Users 10GB Storage Space Only 25pm Additional Users - Price per month 1 Extra User Additional Storage - Price per month 1GB Extra Storage

9 Archive Global Relay Archive is a world-class compliance archiving and monitoring solution that seamlessly integrates with and messaging systems to deliver superior search, retrieval and monitoring capabilities. Its enterprise-class, web-based archiving tools address the demands of regulatory compliance, audits and ediscovery while alleviating the burdens of data management, storage, security and business continuity. Features Include: Military Grade Security & Data Replication - Included Instant access to existing and deleted messages - Included Search across all Message Types Simultaneously - Included Import PST files - Included Long-term, tamperproof storage of all messages - Included Unlimited storage - Included Archive The archival solution is specifically engineered to provide a total regulatory and legal compliance solution for companies subject to the requirements of the Data Protection Act 1998, the Financial Services Authority and the Freedom of Information Act 2000 for public sector organisations. Overview A single source for every message. Global Relay Archive captures your firm's incoming, internal and outgoing electronic messages in real time, including , instant messages, Thomson Reuters, Bloomberg, BlackBerry, social media messages and more. An auditable, evidentiary-quality copy of each message is created, which is then indexed, serialized and time/date stamped. The process securely organizes and preserves your intellectual business assets, reducing the risks that often result from poorly managed, lost or deleted messages. All messages are securely archived in Global Relay's mirrored East/West Coast Data Centres, providing unlimited online storage for the long-term preservation, management and search of messages. Global Relay's proprietary search engine technology enables any message to be retrieved in seconds, regardless of its size or age World-class security. Global Relay's stringent security, business and operations controls ensure the safety and security of customer data. These controls are covered by a comprehensive KPMG Agreed upon Procedures Document, providing customers with assurances and transparency into how these controls truly differentiate Global Relay. The report reflects extensive testing by KPMG and the perfect results Global Relay achieved with no exceptions.

10 Herscom IT Ltd Herts Business Centre Alexander Road St. Albans AL2 1JG United Knigdom Phone +44 (0) Fax +44 (0)

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