The Pure Data Group Services Portfolio Introducing the Purists!

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1 The Pure Data Group Services Portfolio Introducing the Purists!

2 Our customer centric business model After 5 months of hard work we completed the installation of the new equipment across all our 138 Pearson-owned UK test centres. Thank you to James, Terrence and Natasha for all their hard work and diligence assisting VUE in completing on time and in budget. Without them we would not be where we are today. Pearson VUE

3 a fresh approach to IT At Pure Data, we like to think we re a little bit different. We do whatever it takes to keep our customers happy. We only hire people who have a can do attitude, and are versatile and reliable. We call them the Purists! And because the Purists make us different, it s the Purists who you see in this brochure and on our website. We re proud of our 98% customer satisfaction rate and also the fact that so many of our customers have been with us since we started Pure Data. We re proud too of the growth we have achieved in that time. Our leadership team have decades of experience in the IT fulfilment and support services business. Emma really knows her stuff. Her in-depth knowledge, combined with a fast response and huge enthusiasm, make my job easy! Sony Music

4 The service desk team resolved two issues on our systems on the very first day of our new support agreement. They had been plaguing our previous IT team for months. Eville & Jones IT Support & Managed Services Pure Data are proud to offer a full suite of IT support and Managed Services. Our engineers manage systems for companies across the UK, from complex enterprise environments to medium business setups. We have strong skillsets across all leading platforms amd hypervisors, enabling us to provide the proactive management and swift resolution to our clients IT challenges. Our services include: UK-based Service Desk & Field Engineering Complex skillset on-demand - simple to complex issue resolution Remote and Onsite Fast response hardware support Core systems: blades / SAN s / servers / switches End-user: Laptops / Desktops / Printers IT Systems Management, Maintenance & Monitoring Core systems maintenance, backup monitoring, AV & Firewall management, advanced systems monitoring High Calibre Engineering Services Bespoke requirements

5 IT Procurement Services We have grown our business by providing consistent, competitive pricing for our customers and delivering each time on time. Our dedicated team of Purchasing Purists do everything they can to ensure your needs are fulfilled. And now, in addition to buying through your account manager we have introduced puristsonline.co.uk A dedicated e-commerce website personalised to your needs. We know there are times when you want to browse through a comprehensive catalogue, look at detailed specifications and data sheets or find equipment alternatives according to the processor type, screen size, hard disk or select a model from a particular manufacturer. This new division backed with it s own team of analysts, is dedicated to ensuring that the 100,000 plus product catalogue is kept up to date with all manufacturer specifications, and most important of all, stock availability and best pricing information - updated several times daily to ensure you get the most competitive price. Puristsonline is integrated with our backend accounting systems so it knows your account details, delivery addresses and contacts. You can add your own users and allow them to make purchases according to the security rules we agree with you.

6 Servacloud Cloud Computing Services We ve built the fastest and most convenient cloud platform to help you easily and more efficiently manage your infrastructure. Businesses everywhere are shifting their Computer Servers to the cloud. ServaCloud has been designed specifically for this need - owned and fully managed by Pure Data s UK based technical support team. Our services include: Hosted in 3 datacentres for low latency, high availability and peace of mind. Fast network interconnects provided by Pure Data. World class security underpinned by our ISO accreditation. Flexible contracts - you only pay for what you need. Disaster Resilient - multiple sites and backup, multiple network connections. Better collaboration - work from anywhere. Faster deployments - reduced time to provision. No capital expenditure - operating expense. Next Generation Cloud Platform. Bring Your Own Device (BYOD) - end users can use any device to connect to the corporate network, all kept separate from their personal files. The technical teams at the Pure Data Group really stand out to us. They are always fast to respond to our issues, big or small. We use ServaCloud and have been really impressed by its speed and flexibility. Dove Adolescent Services

7 We ve relied on the groups technical teams for over 15 years now. They re consistently ahead of the curve and their depth and breadth of expertise is second to none. Fuel Card Services ServaStor Cloud Backup & Disaster Recovery Protect your IT systems with Servastor, Pure Data s online Enterprise Cloud Backup solution. Data is automatically uploaded via ultra-secure internet tunnels to storage vaults in 2 separate and secure data centres. Powered by Asigra, the self healing software checks the consistency of your backup on a daily basis, referencing and repairing bad sectors from other copies of your data. Where this isn t possible our engineers are alerted so that they can take immediate remedial action. Our services include: 100% recovery record, including real and monthly test invocations. Backup anything, anywhere - seamlessly include head office, remote offices, laptops, even smartphones and tablets. Automatic install and test - once configured, your system is completely automatic - no tapes or discs to change. Multiple Operating Systems- compatible with all leading operating systems and virtualisation hypervisors. Easy file/directory restore - intuitive, integrated. restores via the Internet to the original or a new location. Disaster recovery/it continuity. Our engineers will help you plan your IT Continuity tailored to your business and linked with your online data backup.. Autonomic healing - automatically scans all stored data to ensure integrity & recoverability in the event of a disaster.

8 Advanced Engineering & Project Work Pure Data s accredited engineers have years of experience in scoping, designing and implementing complex IT Projects. And being vendor independent, they will advise on the best solution for your business that fits your budget and needs. We invest significant resources in a comprehensive training programme for all our engineers to ensure their skills are kept current and up-to-date with the trend changes in technology. Our services include: Storage Area Networking and Blade projects. Virtualisation one of the keys skills required for Cloud Centric Computing - accredited by VMWare, Microsoft and Citrix. Our systems architects design your systems using the most advanced industry practices and standards. System migrations undertaken on-premise to Cloud or on-premise to on-premise. Business Continuity planning and implementation Data Centre services consulting on system architecture and high availability design. Project Management according to Prince II methodology. Complete solution including scoping, product specification and supply, installation, plus ongoing support and management.

9 Telephony & Communications Pure Data provide a wide variety of telephony & communication solutions. From business connectivity to full telephony deployments, support and unified communications, we can make sure your business is well connected. Telephony New IP Telephony Systems Cloud-based Telephony Telephony System upgrades, additions and support Intelligent telephony packages usage monitoring, statistics and reporting Telephony System Migrations SIP trunking solutions ISDN Connectivity Unified Communications Unified communications environment for your business: incorporating , instant messaging and mobile communications into one unified system Microsoft Lync Deployments and Support Microsoft and Mitel Unified Communications Solutions Internet Connectivity Leased line & Fibre connections Managed Internet connectivity services connectivity management and support services MPLS Connectivity inter office direct connectivity ADSL, SDSL and bonded connectivity Our telephony installations commonly come with the following benefits: Remote working your office phone, plug and play, anywhere. Hot Desking Advanced Conferencing Facilities Intelligent call handling, grouping and distribution Voic -to- Cost-effective and reliable SIP trunking

10 Getting in touch We re proud of our Purists and every single picture in this brochure features members of our Purist teams. We re proud of our Investors in People accreditation as well as our ISO 9001 and ISO27001 registrations. We take quality, our people and you, our customers very seriously. But we also ensure the Pure Data is a fun place to work and that means a highly motivated and long serving team, who do their best to serve you well. We have grown our business successfully by investing in our people and systems and we now serve over 1000 corporate customers throughout the UK across a wide range of industry sectors. We maintain close links with vendors to ensure we can get the best deals for you and also to make sure you get the right technology to meet your business needs. Our Cloud solutions are state of the art, and everything is supported by our own team of engineers and support staff - available 24x7x365 when required. So whether you just require consumables for your printers, or to source your day to day IT needs, or want a fully hosted solution, or a custom designed IT infrastructure we are there to help you. Call one of Purists now on or We ll get back to you 100% business friendly and guaranteed jargon free. We are the Pure Data Group and we bring a fresh approach to IT.

11 Pure Data: the figures speak for themselves 10, % PC s supplied in one quarter 20,048 98% Support Issues Resolved by our Engineers of Service Tickets dealt with FASTER than targeted time Customer Satisfaction Rate 489 Site Visits from our Engineers new users started using Cloud Computing through ServaCloud 14,568 Proactive Maintenance Sessions carried out 145TB of Business Critical Data protected by ServaStor Pure Data are consistently the most commercially competitive and have moved to position one on our supplier list - besides offering great prices - we have found them to be an excellent partner that brings a wealth of technical knowledge. JCT600

12 IT Procurement Cloud Computing Infrastructure & Projects Managed IT Services Pure Data Solutions Ltd Garden Park House 26 Springfield Commercial Centre Bagley Lane Farsley Leeds LS28 5LY T: Servatech Ltd Chapelthorpe Hall Church Lane Chapelthorpe Wakefield West Yorkshire WF4 3JB T:

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