Symantec Backup Exec 11d for Windows Small Business Server

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1 Symantec Backup Exec 11d for Windows Small Business Server End-User Call Script for Sales This document is intended as a simple call structure to help get you started when selling Backup Exec 11d for Windows Small Business Server the gold standard in Windows data recovery. Here is a simple summary of Backup Exec 11d for Windows Small Business Server followed by the call structure. Product name Symantec Backup Exec 11d for Windows Small Business Server Standard and Premium Editions Product description Symantec Backup Exec 11d for Windows Small Business Server is the perfect complement to the Microsoft Windows Small Business Server Standard and Premium Editions. This robust solution provides backup, restore, disaster recovery, single drive library support, as well as encryption. Included is protection for Exchange Server, SQL Server (Premium Edition only), and SharePoint Services. Backup Exec provides faster, more flexible backup and recovery of Exchange Servers. Not only can Exchange be backed up while online, but also individual messages or mailboxes can be recovered in seconds without mailbox backups. Single instance storage of attachments means reduced backup and recovery time, and less storage used. For the first time, Backup Exec 11d for Windows Small Business Server includes continuous protection for desktops and laptops. Whether in the office or on the road, users can restore their own files. Backup Exec 11d for Windows Small Business Server also now includes protection for open files on the Small Business Server, improving overall data recovery. A select family of powerful agents and options delivers robust storage management tools to meet diverse application needs for growing and upgrading storage management capabilities, as well as protecting remote Windows servers. Backup Exec 11d for Windows Small Business Server is the gold standard in data recovery for Windows Small Business Server. Key messages Delivers continuous protection for Microsoft Exchange Recovers critical data in seconds Enhances data security Expands platform support Item Backup Exec Small Business Server Backup Exec Small Business Server Standard Edition Premium Edition Backup Exec 11d for Windows Included Included Small Business Servers Agent for SQL Server Included Agent for Exchange Server Included Included Intelligent Disaster Included Included Recovery Option Advanced Open File Option Included Included for Small Business Server Media Server Desktop and Laptop Option Included Included (up to 75 users) 1

2 Table 1. List of agents and options for Backup Exec 11d for Windows Small Business Servers Media Server/Core License This is a server that is directly connected to backup media tape or disk. Backup Exec for Windows Small Business Server Premium Edition Backup Exec for Windows Small Business Server Standard Edition Both editions include: Agent for Microsoft Exchange Server Advanced Open File Option for Windows Small Business Server Desktop and Laptop Option up to 75 users Intelligent Disaster Recovery Option Protection for Windows SharePoint Services Backup Exec 11d for Windows Small Business Server Premium Edition also includes: Agent for Microsoft SQL Server Media Server Options Scale the media storage system by leveraging additional drives within multi-drive tape or optical autoloader/library storage systems. Small Business Server Library Expansion Option Licensed per additional drive Remote Client Access Options This is a server that is backed up through a pre-existing media server and is not directly connected to any backup media. It can be in the same or remote physical location. Small Business Server Agent for Windows Systems Licensed per protected remote server [includes Small Business Server Remote Agent for Windows Servers and Continuous Protection Agent for Windows Servers] Small Business Server Remote Advanced Open File Option Licensed per protected remote server [includes Small Business Server Agent for Windows Systems] Agent for Microsoft Data Protection Manager Licensed per DPM server [includes Small Business Server Agent for Windows Systems] Advanced Disaster Recovery Options Restore any Windows system anytime, from anywhere, to virtually any device in minutes, not hours or days. Backup Exec System Recovery Windows Small Business Server Edition Licensed per Windows Small Business Server * Please note that Backup Exec System Recovery is a stand-alone product and can also be used for system protection in environments that do not incorporate Backup Exec 11d. Call structure Good morning/afternoon. This is. I m calling to follow up on information we sent you recently about Backup Exec 11d for Windows Small Business Server. Question: How do you currently back up your servers? Scenario One: The customer is running older versions of Backup Exec for Windows Small Business Server Customers that are current with maintenance or support contracts for previous versions of their licensed Backup Exec software can upgrade to the appropriate Backup Exec 11d licenses at no additional charge. These customers will receive an , or a letter if we do not have an address, from Symantec directing them to a URL https://fileconnect.symantec.com/licensing/ where they will select a language, enter their existing serial number, and then download the product directly. They can also request that a CD be mailed to them. Existing customers that do not have current maintenance/support may purchase version upgrades at specially discounted prices (40 percent off the MSRP of full licenses). Please note: To upgrade, customers must upgrade all licenses, including agents and options, and will receive a new serial number for each. This applies to any previous version, including agents and options. 2

3 11 reasons to upgrade to Backup Exec 11d 1. Are your Exchange backups taking a long time? Backup Exec 11d introduces continuous protection for Microsoft Exchange and revolutionizes Exchange protection in two ways. First, it eliminates the daily backup window no more daily full backups or incremental backups, and no more mailbox backups. Exchange is protected all the time. Only a weekly or monthly full backup is required. Second, even without mailbox backups, Backup Exec 11d lets you recover individual s, folders, and mailboxes in seconds. 2. Is your data taking too long to recover? With new technology exclusive to Backup Exec 11d, you can recover critical data in seconds for key Microsoft applications, such as Exchange. Backup Exec 11d takes a persistent data image (PDI) of Exchange, and it is this innovative design that enables the recovery of critical data in seconds. 3. Are you concerned with the security of data being backed up and even moved off-site for long-term data protection? Backup Exec 11d provides 128-bit and 256-bit encryption, helping to ensure that protected data is secure when being backed up or stored on tape. Data is encrypted on a client, to ensure protection when moving across a corporate network. Additionally, data is protected when backed up to tape, so that even when moved off-site, the information is secure. 4. Are you introducing x64-bit servers into your environment? Backup Exec 11d is able to run on x64-bit backup or media servers and is also able to back up protected 32-bit and x64-bit clients. 5. Are you afraid of incomplete backups? Now included at no additional charge, the Advanced Open File Option agent helps ensure that files on Microsoft Windows Small Business Server are protected even while in use. The Symantec Backup Exec Advanced Open File Option handles open files at the volume level and is seamlessly integrated into Backup Exec software. There is no need to know ahead of time which files are open; to use this option, just set a scheduled backup with a simple mouse click. 6. Do you want to protect the data on the local hard drives of desktops and laptops? Most businesses rely on users to manually copy business-critical data to a server. When users do not comply, the majority of business-critical information residing on employee workstations, desktops, and laptops does not get protected. Now included at no additional charge, the Desktop and Laptop Option delivers continuous data protection to desktops and laptops whether in the office or on the road. In addition to improving data protection and efficiency, this option enables users to restore their own files, and maintains synchronization between multiple desktops and laptops so that the most up-to-date file versions are available on all of a user s computers. 7. Are you interested in creating custom reports for your backup jobs? The new custom reporting engine in Backup Exec 11d allows you to: Create custom reports using queries and expressions; choosing fields, categories, and sort order Design graphical layout or standard report format Print or save in the following formats: PDF HTML Microsoft Excel XML Comma Separated Value (CSV) 3

4 8. Are you spending too much time administering the backup jobs? Some significant improvements in Backup Exec 11d include: Media used during backups are now logged in the Job Log Added media label to the text of the alert notification for inventory and media label jobs Catalogs can now be retained for up to 99 years All jobs can now be placed on hold at one time New job filters to limit the jobs that appear in Job Setup, Job Monitor, and Alerts Security Information Restore to only restore file and folder permissions without restoring the entire file or folder Incomplete Catalog Recovery allows single media to be restored from even if the backup spanned to missing media 9. Does your current backup software include WORM support? Backup Exec 11d supports Write-Once-Read-Many (WORM) tape devices that are used to archive data that requires a long retention period. 10. Does your current backup software proactively notify you and install the latest patches, updates, and service packs? Backup Exec 11d is integrated with Symantec LiveUpdate, and updates can be performed on-demand or on a scheduled basis. 11. Do you need basic system recovery capability? Backup Exec 11d comes bundled with an enhanced Intelligent Disaster Recovery Option that allows you to recover downed systems in a much shorter time period compared with manual disaster recovery. Some enhancements include: New disaster recovery wizard that now allows a system to be recovered with its most recent backups Local backup-to-disk support New faster (streamlined) method of carrying out the disaster recovery process Removed floppy-based prep Additional sales opportunities Would you like advanced system recovery capability that helps you restore any Windows system anytime, from anywhere, to virtually any device in minutes? Backup software is a solution for data protection and recovery. In case of a disaster, your systems the operating system(s), service packs, applications, drivers, etc. must be up and running before data can be recovered. You also need a method to quickly recover from a disaster instead of having to manually rebuild the systems in the event of a failure. Backup Exec System Recovery is optimized for system protection and works equally well to protect Windows systems in Backup Exec environments or in environments that do not incorporate Backup Exec. [See the call script for Backup Exec System Recovery for additional information.] In a small business environment, where the number of servers is limited and each server is multifunctional, it is extremely critical to be able to get the server up and running after a disaster. While backup software protects the data, the system itself needs to be recovered before data can be accessed. Even though Backup Exec 11d for Windows Small Business Server editions include the Intelligent Disaster Recovery Option, which greatly speeds up the process, it is well worth the investment to get Backup Exec System Recovery Small Business Server Edition, as it goes beyond the IDR Option. It enables system restoration in minutes to completely dissimilar hardware and even to virtual environments. Are you current on support (maintenance)? [If they are not sure, call 1 (866) to get a Maintenance Renewal Report for the customer and send them a quote for Maintenance Renewal. Maintenance covers free tech support and the ability to upgrade to the next version.] 4

5 Scenario Two: The customer is running a competitive solution Customers that have a competing solution in place may purchase competitive upgrades at specially discounted prices (25 percent off the MSRP of full licenses). There are key features that are only offered by Backup Exec and are not available in many competitive products. Backup Exec eliminates backup windows No more incremental/differential or full backups. Backup Exec includes the Backup Exec Continuous Protection Server to help ensure that your data is always protected and always available. As a pure disk-based data protection solution, the Continuous Protection Server tracks whenever a change is made, and makes sure the change is captured and protected. Not only is the most recent data protected, but also multiple versions of files are captured and available for recovery or retrieval. Backup Exec only captures granular or block-level changes not the whole file reducing impact on network performance. Backup Exec delivers the industry s first Web-based file retrieval Backup Exec helps reduce overall administration costs with the introduction of Backup Exec Retrieve, a simple Web interface that enables end users to retrieve previous versions of files without contacting IT. By empowering end users with the ability to retrieve their own files, IT resources are freed up to focus on other business-critical needs in the organization. Retrieving lost, corrupted, or overwritten data is as easy as searching for and downloading a file from the Internet. There is no backup tape to locate and load, or data to restore to find the correct file needed. All the questions under the previous section, 11 reasons to upgrade to Backup Exec 11d, apply to competitive upgrades as well. In addition, Would you like advanced system recovery capability that helps you restore any Windows system anytime, from anywhere, to virtually any device in minutes? Backup software is a solution for data protection and recovery. In case of a disaster, your systems the operating system(s), service packs, applications, drivers, etc. must be up and running before data can be recovered. You also need a method to quickly recover from a disaster instead of having to manually rebuild your systems in the event of a failure. Backup Exec System Recovery is optimized for system protection and works equally well to protect Windows systems in environments with Backup Exec or in environments that do not incorporate Backup Exec. [See the call script for Backup Exec System Recovery for additional information.] In a small business environment, where the number of servers is limited and each server is multifunctional, it is extremely critical to be able to get the server up and running after a disaster. While backup software protects the data, the system itself needs to be recovered before data can be accessed. Even though Backup Exec 11d Windows Small Business Server editions include the Intelligent Disaster Recovery Option, which greatly speeds up the process, it is well worth the investment to get Backup Exec System Recovery Small Business Server Edition, as it goes beyond the IDR Option. It enables system restoration in minutes to completely dissimilar hardware and even to virtual environments. 5

6 Scenario Three: If the customer is not using any professional backup software and is relying on the backup utility that comes bundled with Windows Servers The bundled backup utility is not enough for data protection. You need professional backup software like Backup Exec 11d for many reasons, including: Ability to run multiple backup jobs at the same time Ability to snapshot individual files and folders Remote automatic disaster recovery capability Alert notification Catalog search Software compression Ability to automatically discover unprotected resources on the network Ability to check media availability and tape capacity before running backup jobs [Please refer to Table 1 and to the section, 11 reasons to upgrade to Backup Exec 11d. ] Copyright 2006 Symantec Corporation. All rights reserved. Symantec, the Symantec logo, and Backup Exec are trademarks or registered trademarks of Symantec Corporation or its affiliates in the U.S. and other countries. Microsoft, Excel, SharePoint, and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Other names may be trademarks of their respective owners. Printed in the U.S.A. 11/06 6

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