Backup & Disaster Recovery Options

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1 Backup & Disaster Recovery Options Since businesses have become more dependent on their internal computing capability, they are increasingly concerned about recovering from equipment failure, human error, theft/destruction, or natural disasters. The historic backup practices no longer provide the level of recovery required for true business continuity. Disaster recovery has come to replace backup as the key strategy to assure small and medium businesses of uninterrupted operation in the event of a system problem. Paladin has partnered with one of the largest suppliers of Managed Services platforms and Disaster Recovery Solutions to offer our customers a complete end-to-end business continuity solution that features enterprise class protection, instant virtualization, cloud-based replication and recovery and full monitoring and management support all for one fixed monthly price per protected server or desktop. Total Protection Total Protection is our most comprehensive Disaster Recovery solution Includes an onsite BDR* Appliance with mirrored storage All data, settings, profiles, policies and programs, including the OS, are backed up automatically Creates a virtual image (VMDK**) file which is fully bootable and can be automatically test booted to assure a valid backup. VMDK images allow for instant on-and off-site recovery VMDK images allow bare metal restores to dissimilar hardware Rapid restoration of files Virtualization of your server to the onsite appliance in case of a crash 30 days free virtual server in case of a total loss server crash or disaster Includes Remote Server Care (24x7 monitoring and remediation) Unlimited phone and remote support for the server Cloud Storage for offsite archiving of backup images Onsite technician rate reduced to $109 Backup images can be created as often as every 5 minutes Cloud storage is located at bi-coastal SAS 70 Type II, HIPAA compliant data centers * BDR - Backup & Disaster Recovery ** VMDK Virtual Machine Disk

2 Managed and Monitored by the Paladin Platform Cloud Vault Laptop(s) Files / Folders Server OS Programs Settings Windows Server BDR Appliance with Vault OS Fast and Easy Recovery Files & Folders Server OS? Programs & Settings Bare-metal Restore Cost: BDR Appliance for onsite backup Remote Server Care + Cloud Storage for offsite backup Installation & configuration Starts at $495 $1,299 for 250 GB $1,999 for 500 GB $2,699 for 1TB $3,799 for 2TB Larger configurations are rack mounted. Call for prices. $320/mo for 100GB $360/mo for 200GB $450/mo for unlimited Cloud Storage

3 Premium Protection Bootable images created automatically on mirrored onsite device Hot swappable to facilitate offsite storage of spare drive Instant recovery by booting from backup device Fast recovery by restoring server from backup device Cloud based, file level backup with history 30 versions deep Cost: Server backup system Starts at $879 for 1TB mirrored Remote Server Care Starts at $175/mo without workstations Installation & configuration Starts at $375 Spare 1TB drive for offsite storage (optional) $279 Cloud based, file level backup $199.50/yr for 200GB (time sensitive special) Notes: The CMS Server Backup Device provides small businesses with powerful Instant Server Recovery. Restart your business in the time it takes to restart the server, no need to install an OS or reimage a drive. 1. Restart Directly from the Backup Device 2. Full Native File Backup of OS, Applications and Data, User Settings, Policies, etc. in native file format 3. RAID 1 easy off-site redundancy 4. 1,000,000 Hour MTBF hard drives with a 3 year Hardware warranty 5. Hot swappable so that when you insert a drive into the backup appliance it will automatically copy all the backup files to the new hard drive. Managed and Monitoring by Paladin Platform ibackup Cloud Service Laptop(s) Windows Server Desktop(s) Files / Folders Server OS Programs Settings CMS 2 TB Backup Device Raid 1 Fast and Easy Recovery Files & Folders? MS Exchange MS SharePoint Bare-metal Restore

4 PC Protection A backup solution for critical PCs that totally protect the system and all its files including the OS and all programs and settings. The unique features of this Backup & Disaster Recovery drive are: Creates a clone of the hard drive in the PC including the OS and all programs and settings and data You can actually boot the PC from this external drive should you have problems Once the hard drive is replaced, the backup image can be written to it by the simple push of a button Recovery time is immediate Flexible automatic backup scheduling The image created can be explored the same as a file level backup so that file level restores can be done if only certain files or folders are corrupt. This system provides peace of mind should a problem with your critical PC arise. Recovery is quick and your data is safe. When coupled with an offsite cloud backup service, you are protected from equipment failure, data corruption, natural disasters, theft and vandalism of your critical PCs. Prices range from: Laptops - $215 for 160GB to $450 for 1TB Desktop - $275 for 250GB to $325 for 1TB. *These prices include the drive as well as installation and configuration. ** Check before ordering as events such as the floods in Thailand often the supply of drives and the prices are very volatile. Do not order without checking on prices with the supplier. Cloud Backup Cost: Cloud based, file level backup Installation and configuration of cloud backup $199.50/yr for 200GB (time sensitive special) $49.95

5 Frequently asked questions (FAQ) 1. What s the difference between backup images and file level backup? Image backup or file backup? If you want to know which will suit you best, you need to know the difference. Are the terms "image" and "backup" interchangeable? No, they are not even close to being the same thing. Though these terms are often used as if they mean same thing, there's a big difference. While backup software programs generally copy just your data, image software makes a full, exact copy of your hard drive a mirror image of the operating system, software, data, file organization everything. This means if something in your system goes bad and you only have a data backup, you must reinstall the operating system and all your software, and then restore your backup data to the hard drive. After that, you must individually reset all your settings and preferences. Just backing up data isn't enough, not if you want to keep your computer's "personality" in tact. Imaging is also convenient when you are ready to upgrade your computer hardware. Just image the old disk to the new disk and you're done. Backing up and reinstalling computer software the traditional way takes five to ten times longer because you have to restore your computer to its original condition one piece at a time. If you create images of your entire hard drive regularly, then when things go wrong you'll have an instant fix; just restore and you're done. You can conveniently schedule images automatically with top imaging software. No valuable data is lost, and you won't have to reinstall your system. Source: excerpted from TopTenREVIEWS 2. What are the advantages of Total Protection Server crash: Disaster Recovery: Verification of images: Backup Version Chains: De-duplication & Compression The latest backup image can be virtualized to your onsite BDR appliance to provide uninterrupted operation. 30 day use of the NOC to run your server as a virtual server in the event of a natural disaster or a catastrophic server failure requiring hardware replacement. Server hardware delivery times are typically 1 to 2 weeks. Backup images can be automatically test booted and results ed. The ability to keep an unlimited number of backup versions (history) dependent only on storage space. The BDR Appliance includes de-duplication and advanced compression to minimize disk space.

6 3. What is the Remote Monitoring and Remediation Service? What it Provides. This service provides the monitoring and maintenance that ensures that your server will run at peak performance. Virus scans, back-up processes, and computer performance tasks will be monitored or run automatically. Also included is remote and phone support for any server issues. In addition, you receive a reduced hourly rate for any onsite technician services that may be required. Productive Employees All of the Time. Instead of waiting for something to fail or for your server to slow down we ll prevent those problems from happening at your company. So, if you don t have IT support onsite, the scenario of calling and waiting for the computer guy will be eliminated. Your server will be working. But more importantly your employees will always be productive. Problems Detected and Fixed Remotely. And when problems do occur, the agent software that we provide will remotely identify the problem and will either fix it automatically or alert one of our help desk agents who will fix it remotely. Often, without your employees even being aware of it. 4. Isn t my Raid array the same as a backup? No, a RAID system used as secondary storage is not an alternative to backing up data. In parity configurations, a RAID protects from catastrophic data loss caused by physical damage or errors on a single drive within the array (or two drives in, say, RAID 6). However, a true backup system has other important features such as the ability to restore an earlier version of data, which is needed both to protect against software errors that write unwanted data to secondary storage, and also to recover from user error and malicious data deletion. A RAID can be overwhelmed by catastrophic failure that exceeds its recovery capacity and, of course, the entire array is at risk of physical damage by fire, natural disaster, and human forces, while backups can be stored off-site. A RAID is also vulnerable to controller failure because it is not always possible to migrate a RAID to a new, different controller without data loss. Source: Wikipedia

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