Service. Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability

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1 Service Strategic Technology Solutions for DNA Technology Solutions and Services That Help You Optimize System Performance, Security and Availability

2

3 Products As your information systems grow more complex, system performance and network reliability grow more critical to your success. Strategic Technology Solutions for DNA from Fiserv help ensure your IT infrastructure is up to the challenge, while complementing and extending your internal IT resources. As your IT infrastructure becomes increasingly complex, financial institutions find their internal IT resources stretched and challenged. Yet maintaining that infrastructure is essential to delivering the services your customers or members depend on every day. To ensure you can count on a highperformance IT environment backed by convenient, dependable service, Fiserv provides a full range of Strategic Technology Solutions designed specifically for your DNA account processing platform and the many Fiserv solutions that surround and complement DNA. Single-Source Expertise Fiserv is a total solutions provider for your applications, network and IT management, providing a robust combination of innovative solutions based on proven technologies and experienced professionals with a thorough understanding of financial institution operations and regulations. We offer complete design, management, support and fulfillment services through a single point of coordination from pre-sales consulting to network design through client acceptance to meet the needs of your network environment. security, availability and performance for both DNA and related Fiserv solutions. Because every network environment is unique, our technology professionals work with you to design a network tailored to your precise business requirements. Our comprehensive network services and solutions include: Wide area network (WAN) design, implementation and management Local area network (LAN) design and implementation Computing hardware and third-party software solutions Hosted security solutions and managed IT services WAN Design, Implementation and Management System downtime or poor performance can impact your bottom line and result in customer or member dissatisfaction. As your network services provider, Fiserv can help you ensure high reliability and uptime of your WAN, so you re able to deliver the financial products and services your accountholders expect. From building a complete network environment to helping you expand, revamp and support your infrastructure, we offer technology services that help you maximize With combined network and financial services experience of more than 125 years, our Network Design Review Board reviews your requirements, proposes designs, offers 1

4 solutions and manages capacity planning for your WAN. Fiserv professionals have the expertise to create innovative technology solutions, such as Multiprotocol Label Switching (MPLS) WAN environments, using consistent design methodologies and enforcing best practices. While we focus on your network, your internal staff can focus their attention on your DNA account processing system, service delivery channels and other critical components of your systems environment. Our WAN monitoring, management and support services include: 24/7 proactive network monitoring and fault management Fiserv offers competitive pricing on WAN solutions through our relationships with multiple carriers, including AT&T, Verizon and CenturyLink. We also employ industry-leading Cisco routing solutions. For financial institutions that use our managed WAN services, Fiserv provides a client Web portal that offers easy access to real-time network information such as utilization reporting, trouble ticket status, operational and escalation procedures, historical reports and more. Using information provided through the Web portal, Fiserv can quickly recognize and resolve issues through the use of load balancing, rerouting and other appropriate measures. Automated proactive notification of device faults, failures and activity that exceeds predefined performance thresholds Web portal access for trouble ticket management and utilization reporting Three levels of data center support and engineering Router configuration management and software version control Executive Dashboard Bandwidth utilization management Problem determination and resolution Network disaster recovery management for Data Center connectivity Vendor management Network documentation Sortable Bandwidth Reports 2

5 LAN Design and Implementation Fiserv offers a comprehensive range of hardware and software implementation services to meet your LAN needs. We can help you design a LAN that leverages your existing technology investment, offering hardware installation services for network switches and servers, user workstations, printers and scanners. We also provide software installation and integration services for Fiserv applications, third-party software applications, virus protection and more. Computing Hardware and Third-Party Software Solutions Fiserv is able to provide your financial institution with extremely competitive pricing on hardware and software by leveraging our strategic partnerships with major technology providers. Our seasoned staff which has extensive hardware training and certification continuously reviews the marketplace for new and improved products to anticipate your needs and react swiftly to your ever-changing environment. Fiserv can provide your financial institution with: Consulting, configuration and sales assistance on server equipment, workstations, printers, office productivity applications, virus protection and other ancillary products Full Technology Stack Support Technology Engineering and Systems Consulting Data Center Telecommunications Support Router Group Support Network Implementations Network Accounting Technology Purchasing Fulfillment services and competitive pricing through established relationships with industry-leading manufacturers such as HP, IBM, Dell, Craden, Addmaster, Microsoft, Symantec, Verant and Epson Hosted Solutions for Security and Protecting your network and your customer or member data is critical to ensuring your accountholders have peace of mind when choosing your institution for financial services. Through a partnership with industry leader SilverSky, Fiserv offers comprehensive hosted and security solutions. Available services include: Hosted firewall and intrusion defense solutions Secure services, hosted , calendaring, content filtering, encrypted and archiving 3

6 Malicious code defense, hosted Web content filtering, spam blocking, and hosted and managed virus protection solutions Systems management solutions, such as policy, vulnerability and patch management, and hardware/software inventory management To evaluate your system s security and ensure that you re meeting applicable regulatory requirements, SilverSky can conduct an information security assessment that includes a vulnerability assessment of internal and external networks and host security; an architecture review of your network design, firewall configuration, router configuration and network operating system; and a physical security review of access controls, alarm systems, processes for handling visitors and other potential risks. You receive detailed and executivelevel reports of all findings, including vulnerabilities, associated risks and recommendations for resolving any issues. Key Benefits Improve customer or member satisfaction by ensuring high availability Enhance network reliability and system uptime Improve IT operational efficiency Optimize network and system performance Free your staff to focus on strategic issues Protect your network and customer or member data Reduce the risk of network intrusions Accelerate your response to security breaches Identify and resolve network vulnerabilities and risks Save money with competitive pricing on network-related hardware and software Connect With Us For more information about Strategic Technology Solutions for DNA, contact us at , or visit 4

7 About Fiserv Fiserv is driving innovation in Payments, Processing Services, Risk & Compliance, Customer & Channel Management and Insights & Optimization, and leading the transformation of financial services technology to help our clients change the way financial services are delivered. Visit for a look at what s next, right now.

8 Fiserv, Inc. 255 Fiserv Drive Brookfield, WI Fiserv, Inc. or its affiliates. All rights reserved. Fiserv is a registered trademark of Fiserv, Inc. Other products referenced in this material may be trademarks or registered trademarks of their respective companies COL 12/13

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