CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS

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1 CHILL IT SUPPORTING YOUR BUSINESS INFORMATION TECHNOLOGY FOR YOUR BUSINESS CHILL IT provides you with the full suite of IT business solutions to keep you operating at your best and without stress. OUR business mission is to provide information technology services that support YOUR business mission.

2 OUR TEAM Members of the management team have built and managed substantial businesses in Australia, worked in the IT departments of large companies and provided consultancy services to national and international companies. Our talented team have wide business experience and deep knowledge of using technology to improve business success. We now have over 20 staff and operate in Sydney Melbourne and Brisbane. LUKE MAGEE MANAGING DIRECTOR Luke Magee has worked in national IT roles in Australia, and in the UK and Switzerland. He has dealt with the complex requirements of SMEs, multinational corporations, and government departments and delivered great business solutions for all our clients. " I established CHILL IT as an IT provider that aims to give businesses a competitive edge through efficiency gains, strategic IT planning and greater profitability. I have recruited a team of people that focus on providing IT solutions that create higher performing businesses. Our customers benefit from our knowledge of technology solutions that streamline business processes and improve efficiencies. We build online capabilities that attract and capture more customers. We have worked for clients in many sectors including manufacturing, construction, legal, finance, retail, wholesale and government. We undertake pro bono work for selected charities. TABLE OF CONTENTS BUSINESS IMPROVEMENT 3 TROUBLE FREE SECURE NETWORKS 4 BUSINESS CONTINUITY 5 DISASTER RECOVERY 5 WEBSITE AND ONLINE BUSINESS 5 APPLICATION DEVELOPMENT 5 MANAGE S, FILE SHARING & DOMAINS 5 HELP YOU WITH CLOUD COMPUTING 6 BACKUP AND RECOVERY SOLUTIONS 6 HELP DESK AROUND THE CLOCK 6 PORTFOLIO OF CUSTOMERS 7 MISSION AND VISION 7 CONTACT DETAILS 8 GOLD PARTNER SKILLED STAFF QUALIFIED IN MICROSOFT TECHNOLOGIES CERTIFIED PARTNER COMMITMENT TO QUALITY IN OUR CISCO CERTIFIED PARTNER RELATIONSHIPS AUTHORISED EDUCATION RESELLER SOURCE AND SUPPLY ALL YOUR MICROSOFT LICENCE REQUIREMENTS IF YOU ARE A SCHOOL, UNIVERSITY OR REGISTERED TRAINING AUTHORITY PARTNER TRAINING AND KNOWLEDGE FROM A WORLD LEADER IN IT SECURITY & PROTECTION PLATINUM PARTNER DEMONSTRATING A CLOSE AND INTEGRATED RELATIONSHIP WITH NETGEAR GOLD PARTNER INNOVATIVE AND EFFECTIVE BACKUP SOLUTIONS TO PROTECT YOUR DATA PAGE 2

3 BUSINESS IMPROVEMENT ACHIEVING YOUR BUSINESS OBJECTIVES CHILL IT helps businesses to improve their operations, marketing and communications using technology. Implementing new systems is more than plugging in a new computer or installing a new application. Building new systems is about making new applications work with old. Properly integrating your systems reduces costs and improves performance. By streamlining business processes you get guaranteed business efficiencies and create productivity gains. CHILL IT analyses your business needs and integrates your systems to work at their best. BUSINESS EXPERIENCE AND TECHNICAL KNOWLEDGE We were formed in 2009 from other businesses, partnering talented people with business experience and technical knowledge to create a company with an emphasis on using technology to improve business success. We now have over 20 staff and operate in Sydney, Melbourne and Brisbane. CHILL IT helps all organisations - start-ups, established businesses, not-for-profits, government departments, multi-nationals - to improve their business systems and processes with technology. USING TECHNOLOGY TO CREATE BUSINESS SUCCESS COMPUTER NETWORKS & PERIPHERALS SERVERS DESKTOPS LAPTOPS PRINTERS WI-FI CABLING SWITCHING SOFTWARE INSTALLATION & INTEGRATION DOMAIN & MANAGEMENT BUSINESS CONTINUITY BACKUP & DISASTER RECOVERY HELPDESK SUPPORT WEBSITE DEVELOPMENT CLOUD COMPUTING APPLICATION DEVELOPMENT BUSINESS IMPROVEMENT PAGE 3

4 TROUBLE-FREE, SECURE NETWORKS YOU STAY FUNCTIONING 24/7 CHILL IT provides full network support to make sure that your computers, printers, Internet and wi-fi are working 24/7. CHILL IT makes sure that your network is set up and maintained for trouble-free, secure business all the time. We provide you with modern, robust and flexible infrastructure to support your current and future business needs. CHILL IT will help you migrate to a high-performance network environment. GUARANTEED BUSINESS EFFICIENCIES AND PRODUCTIVITY GAINS Our Network Management Services transform your networks, applications and platforms into a single, integrated environment that future-proofs your business. CHILL IT supplies, installs and maintains all your computing equipment. We build networks to: MAXIMISE PERFORMANCE OF YOUR EXISTING DEVICES CONTROL YOUR IT SPEND BY USING ONLY PRACTICAL SOLUTIONS USE INNOVATION TO CREATE NEW WIRELESS AND MOBILE CAPABILITIES INCREASE OPERATIONAL EFFICIENCY SCALE TO MEET FUTURE DEMANDS AND NEEDS CHILL IT offers peace of mind - you know that your IT partner understands your needs and has the knowledge to keep your business running hassle-free. MONITORING YOUR NETWORK Our network operations centre (NOC) continuously monitors your systems and can identify potential issues before they become a problem. PAGE 4

5 BUSINESS CONTINUITY AND DISASTER RECOVERY BE CONFIDENT IN FACING THE UNEXPECTED CHILL IT helps businesses ready themselves for the unexpected. We maintain data centres that back up your data over your Internet connection so that disasters will not affect your business. New technology allows us to duplicate your systems. This gives you confidence that your business will not be affected by disasters, accidents, human errors or malfunctions. Our independently tested and audited solutions will make sure you have guaranteed backups in place. Every organisation is unique. Your infrastructure, computer systems (hardware and software), business processes and specialised procedures all combine in a unique way. CHILL IT will help you develop Disaster Recovery and Business Continuity Plans tailored to your unique business needs. We provide disaster recovery and business continuity planning and will assist you with choosing options. APPLICATION DEVELOPMENT GET THE MOST OUT OF YOUR INFORMATION TECHNOLOGY CHILL IT specialises in creating custom business applications for our clients to help them deliver their specialised business processes using IT, online and in-house. We offer a wide range of application development solutions. INTERNET, INTRANET AND EXTRANET APPLICATIONS BUSINESS SYSTEMS DOCUMENT MANAGEMENT SYSTEMS MOBILE APPS (iphone, ANDROID, WINDOWS) ONLINE CLIENT MANAGEMENT ONLINE SERVER & WEBSITE MANAGEMENT INTEGRATION WITH LEGACY SYSTEMS CLIENT SIDE AND SERVER SIDE PROCESSING E-COMMERCE CUSTOMER RELATIONSHIP MANAGEMENT CONTENT MANAGEMENT SYSTEMS (CMS) DATABASE DEVELOPMENT WEBSITE AND ONLINE BUSINESS GET THE BEST OUT OF YOUR ONLINE INVESTMENT CHILL IT have a range of website solutions from entry level to custom-designed functionality that will meet your needs and fit your budget. We have helped clients from SMEs to multinationals to get the most out of their online investment. CHILL IT will assist from start to finish: securing your domain name, building the website, hosting it on CHILL IT servers. We will also help you develop and implement a social media and digital strategy. We will integrate Google Analytics into your website to give you clear insights into your website traffic and marketing effectiveness. Website costs relate to the content, the visual appeal and the level of functionality. Content is important for your messaging, visuals are important for your branding and functionality is important in delivering your business goals and strategies. MANAGE YOUR S, FILE SHARING AND DOMAINS YOUR COMMUNICATIONS NEEDS ARE ALWAYS MET CHILL IT web and hosting packages provide a complete Internet service for all business requirements. We manage your services and web hosting to make sure that your communications needs are always met. All hosting services are Australian based and compliant with Australian privacy law. We use Microsoft Exchange to host your . This means you can take Outlook everywhere you go. It gives you constant access to your , calendar, contacts and tasks from your desktop PC, laptop, tablet or phone using a web browser (Outlook Web Access). By using our centralised storage for easy access, your , calendar and contacts are all updated in real-time. Your data is stored and backed up in our data centre and is protected by real-time virus and SPAM protection. PAGE 5

6 HELP YOU WITH CLOUD COMPUTING KEEP UP WITH THE LATEST DEVELOPMENTS CHILL IT will help you develop cloud computing capability in your business. If you want to move away from office-based servers to cloud backups and software delivery CHILL IT will make it easy for you. We are experts in cloud-based infrastructure, cloud networks, and cloud migration and deployment. If hosting your own services is burning up your time and resources and creating risks for your business, you should consider using CHILL IT s hosting services. We will provide a hosted server to handle all your s and file sharing needs. Our data centre has super fast connectivity to the Internet and operates 24 hours a day. Security meets all Australian standards. ALL THE ADVANTAGES OF YOUR OWN HELP DESK WITHOUT THE COST BACKUP AND RECOVERY SOLUTIONS YOUR INFORMATION AND DATA IS SAFE Creating a backup and restore plan is a critical part of any network deployment. CHILL IT will create a plan for your organisation, fully understanding the size and scope of your network. We will determine a backup storage strategy that will best meet your needs. We also test the integrity of your backups by performing trial restorations on a regular basis. CHILL IT will identify the unique features of your data structure when creating a backup and restore plan. Factors to be considered include clustering, offsite data storage, and mirrored drives. CHILL IT will quickly tell you whether we have a good opportunity of data recovery after a loss. Losses may be caused by storage media fails, electrical/mechanical damage, accidentally or deliberate erasure, virus or malware infection HELP DESK AROUND THE CLOCK A CORPORATE HELP DESK SERVICE WITHOUT THE HASSLES Using the CHILL IT Help Desk gives our clients all the advantages and benefits of a corporate help desk service without the cost, resourcing and management hassles. Simple and complex issues are solved quickly and efficiently and your systems and people are soon up and running and working productively. CHILL IT Help Desk, is a subscription service that lets you benefit from full-time operators who are up-to-date with network and software issues. You have a highly-trained, industry-accredited, team that is on constant call to solve your problems. We provide round the clock support. CHILL IT offers both online and on-site support. High-speed Internet connections allow most problems to be solved via remote connection. This saves you time and money and gets your systems and people back up running quickly with little lost production. GUARANTEED RESPONSE TIME ACCESS TO OUR ON-LINE FAULT REPORTING SYSTEM DEDICATED OPERATORS ARE FULLY BRIEFED ON YOUR BUSINESS CUSTOMISED MONTHLY MAINTENANCE PROGRAMS FREE ATTENDANCE AT OUR TECHNOLOGY BRIEFINGS CONFIRMATION OF ALL SERVICE CALLS TECHNICAL REPORT WHEN CALLS ARE CLOSED PAGE 6

7 PORTFOLIO OF CUSTOMERS SUCCESSFUL CUSTOMIZED BUSINESS SOLUTIONS We have worked for clients in many sectors including manufacturing, construction, legal, finance, retail, wholesale and government. We undertake pro bono work for selected charities. We have a portfolio of client projects where we have successfully delivered customized business solutions to our customers. Adapting technology to the needs of our customers is our priority. Our major clients include Cancer Australia, Aon, Australian Hotels Association, UNSW New College, NSW Harness Racing, Youth off the Streets, and the Medical Register of Australia. OUR VALUES HIGHLY SKILLED STAFF CHILL IT staff members are all qualified, certified IT professionals mentored in modern business management. This mentoring ensures they cater their services to the clients specific requirements using the latest business and technology practices available. IMPORTANCE OF EXPERIENCE We have developed and maintain extensive experience in telecommunications and information technology across a range of areas including: web application development, project management, ADSL/fibre/NBN, mobile solutions, networking, web hosting and mail services. CHILL IT MISSION AND VISION VISION STATEMENT Our vision at CHILL IT is to be valued by our clients as their trusted advisor for all Information Technology solutions and be the single source of valued advice and support. When our clients think IT, they think of us! MISSION STATEMENT OUR business mission is to provide information technology services that support YOUR business mission. We provide innovative, flexible, expert-designed IT infrastructure and software solutions focussed on business improvement. We tailor our solutions to deliver our clients needs. We establish trusted relationships with our clients. We strive to always achieve industry best practice in the delivery of IT solutions. FAIR AND HONEST PRICING There are no sales gimmicks, no hidden costs, and no high pressure. All proposals are quoted in writing. Our prices are in line with industry standards for technically qualified technicians and our services and products are extraordinary. EXCEEDING CLIENT EXPECTATIONS CHILL IT has provided services to thousands of clients from SME s to large corporates. References are cheerfully provided. VALUING OUR CLIENTS' TIME We appreciate the importance of our clients time. All IT projects will be implemented with minimal interruption to the day-to-day running of your business. For major system changes we can arrange out of hours rates if necessary. MAINTAINING OUR REPUTATION We have built a reputation as an efficient and effective solution provider. We have achieved this in partnerships with vendors including, Microsoft, Vodafone, Cisco, TPG, Acronis, Netgear. In the Microsoft marketplace we are a Certified Gold Partner and have additional certification as a Certified Small Business Specialist. COMMITMENT TO INNOVATION We only recommend the latest products and IT solutions to streamline your business and give you the biggest return on your investment. PAGE 7

8 CONTACT DETAILS Call us on us

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