The Power Of Managed Services. Features

Size: px
Start display at page:

Download "The Power Of Managed Services. Features"

Transcription

1 b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business managers today. At BG&A, our job is to ensure that your IT investments help you achieve your goals. 4% With our complete suite of proactive BusinessCare Managed Services, BG&A is your trusted partner committed to your success. We focus on aligning IT with your business strategies, improving employee productivity, and ensuring a stable foundation of technology from which to grow your business. The Power Of Managed Services 96% With BusinessCare Managed Services, you can expect a dramatic reduction of unscheduled downtime and lower IT costs because problems are detected and resolved faster often before you re even aware of them. Managed Services also helps you reduce and optimize your IT spending while keeping more of your internal resources focused on core business activities. How do we know? Aside from our vast experience, studies $9,923 prove it to be true. A 2007 CompTIA Study: Network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime. $5,867 Unmanaged Managed Total Costs of PC Ownership Source Gartner (February 2008) Unmanaged Managed Total Costs of Laptop Ownership A 2008 Gartner Study: Each unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs. Annual total cost of ownership (TCO) for unmanaged PCs is typically 42% higher, and 29% higher for unmanaged laptops. $3,413 $7,030 Features Budget Management With BusinessCare Managed Services, you can take control of your IT spending and secure the level of support your company deserves. Our all-inclusive fixed monthly fee covers everything from maintenance and updates to remote troubleshooting and on-site visits. We become your business partner and like you, we have a strong interest in making sure everything runs as smoothly and efficiently as possible. Brian Gifford & Associates knows that we are only successful when you are, and we wouldn t have it any other way. Remote Monitoring and Notifications We monitor your critical systems, websites and network components 24/7/365. When any key performance or availability threshold is exceeded, an alert is automatically sent to our technicians and they immediately begin diagnostics to determine the severity, potential impact and possible solutions.

2 b u s i n e s s C a r e m a n a g e d S e r v i c e s Preventative Maintenance Our preventative maintenance plan includes regular testing of your data backup system, maintenance of operating and file systems, and the installation of software updates and security patches. We also provide our industry-leading antivirus services. Remote Support The BG&A technical support team is available weekdays from 8am to 5pm to lend a hand as needed. Staffed by our local experts with in-depth knowledge of your unique environment, BG&A will give you quality assistance from a trusted technician. And because we re always on-call, we will begin working remotely on any problem that our monitoring system detects, even in the middle of the night or over the weekend. On-Site Support When remote support isn t an option, we will provide on-site support to you at no extra cost. With BusinessCare Managed Services, we also include scheduled on-site visits each month to provide the level of personal service you deserve. Strategic Technical Guidance Powerful quarterly consultations, included in each plan, bring years of industry knowledge and the kind of advanced thinking that help with critical business decisions. Annually, we also provide a detailed proposal that includes strategic initiatives for the year ahead. BG&A - One fee, unlimited IT. Example Managed Service Workflow Company ABC BG&A Network Operations Management System Technical Support Company XYZ Internet! Alert Notification

3 P r o f e s s i o n a l S E R V I C E S The BG&A Professional Services Team is comprised of seasoned experts in numerous disciplines that can take on any challenge while providing just the right amount of assistance to your own team. Whatever your project, our handpicked team will help you reduce risk and ensure success. We start by performing an assessment to determine your technology needs. Then we provide on-site deployment and integration, applying best practices to your environment, and deliver customized training. Our services include: Technical Services Network architecture reviews, redesign and deployment Migrations and upgrades to existing computing and security systems Bandwidth optimization Virtualization design and implementation Technical project management Security system auditing Remote office network setup and support Data backup services Managed antivirus solutions Advanced filtering, archiving and protection Consulting & Management Services Business strategy and technology advisory services Disaster avoidance and recovery planning RFP creation and reviewing Staffing and candidate interviewing Budgeting and vendor selection Hardware & Software Sales Products include industry leaders such as: Cisco Systems, Dell, Microsoft, MXLogic and VMWare

4 F R E Q U E N T L Y A S K E D Q U E S T I O N S Q: How does your monitoring system and support process work? A: We utilize the latest technology available to continuously monitor the status of hundreds of metrics and compare them to normal operating performance standards. When any of these thresholds are exceeded or a problem is logged, an immediate alert is directed to our support technicians. They will diagnose the affected system remotely, formulate a resolution plan and implement the appropriate solution. In most situations, any potentially negative impact is prevented before problems affect the end user. If an on-site visit is required, BG&A s technicians are dispatched to the customer s site to repair the problem. Our secure online management software gives the clients the capability to request support, review work order status and view reports. Q: My company currently has an IT team. How can BG&A assist us? A: BG&A can be either the sole source of our clients IT support or augment existing IT resources by freeing them to concentrate on specific high value projects. The everyday demands of monitoring the health of every server and network system component, maintaining current patch levels, updating antivirus products and many other routine tasks can be handled by BG&A s technical staff. We work with you to schedule any disruptive events to occur during off hours. Q: How much does this service cost? A: BG&As services are priced at a remarkably low rate. Pricing for Business Care Managed Services are based on the number of devices and applications monitored, and then billed on a predictable monthly basis. The cost of our Managed Services is in most cases much less than the annual cost of the traditional break/fix model while providing a much higher level of service and wider range of expertise. Q: My business is small, but my IT systems need support. Can BG&A tailor services to accommodate my relatively modest needs? A: Absolutely. BG&A is focused on providing support services for small and medium sized businesses. Our locally based company provides an extremely cost-effective way for issues to be handled quickly so that you can get back to focusing 100% of your time on core activities. Q: In addition to Managed Services, can you also serve as a one-stop shop for all of our IT needs? A: Of course! We partner with leading vendors to source the hardware and software you need at affordable prices. We also provide planning and implementation services for all of these components, as well as recommend solutions for any of your other IT needs. We have an extensive background on all networking technologies including LANs, WANs, bandwidth optimization and the latest technologies including VoIP and virtualization. Q: I m interested in finding out more. What s the next step? A: Give us a call or send an . We ll schedule an appointment to visit your location and learn more about your unique needs.

5 C a s e s t u d y Success Story: LDS Corporation Logistics & Distribution Services Corporation, a Reno-based transportation company, had been struggling with their aging infrastructure and was therefore planning an office relocation. Understanding the intricate complexities of moving to a new location, Ross Kline, President of LDS, retained the team at BG&A to coordinate several major upgrades that would improve productivity and eliminate past problems. Critical network and business software system outages had been increasing in frequency and duration, resulting in lost access to , inability to process orders without resorting to manual means, and exposure to costly errors. These problems were negatively impacting efficiency and increased costs. BG&A met with the top managers of this company of 20+ employees to fully understand the depth of the issues affecting the user community. We evaluated the current hardware, software and network components, and developed a relocation plan. And we did it within a budget and timeframe that reflected the client s priorities. We knew from past experience that we could trust the team at BG&A to understand our needs and deliver a quality solution. Choosing them was easy and each phase of our project was handled perfectly. Ross Kline, President, LDS As part of the relocation, numerous upgrades were made to the server and network infrastructure, beginning with the design and installation of cabling throughout the new facility. The overtaxed and unreliable DSL internet connection was upgraded to a more robust business class line, while the core network equipment components were replaced and a wireless network was added. A new telephone system was implemented to reduce costs and fully connect remote users with the office. To streamline the large The team at BG&A evaluated our environment and made several recommendations to optimize our systems, which would enable our staff to be more productive. We hired BG&A to implement the recommendations and maintain our systems. As a result, we are extremely satisfied with the Managed Services agreement we have today. We highly recommend Brian Gifford & Associates! Ross Kline, Logistics Distribution Services fax volume, a multi-line fax server was added to integrate into their system and reduce paper costs and waste. A state-of-the-art backup system was also implemented and the process to do backups and restores decreased from many hours to just a few minutes. LDS is a great example of the positive impact that remote access/telecommuting technology can make in a small business. The upgrades have eliminated the problems we saw in the past Brian Gifford, President, BG&A To ensure that these new technologies steadied operational costs, LDS became a customer of BG&A s BusinessCare Managed Services. As a result, unexpected IT expenditures are no longer a concern and the network continues to run smoothly. In addition to monitoring the health of the network and providing technical support, BG&A is also responsible for managing the data backup systems to ensure critical data is always protected. LDS also elected to upgrade all workstations and implement new security features that eliminated previously frequent workstation downtime. The new environment is now consistently operating at a 99.9% uptime level. Mr. Kline is pleased with the results. We continue working with BG&A because of their willingness to go the extra mile for us. Our customers expect us to be responsive and with BG&A, I don t have to worry about technology slowing us down.

Proactive. Professional. IT Support and Remote Network Monitoring.

Proactive. Professional. IT Support and Remote Network Monitoring. Proactive. Professional. IT Support and Remote Network Monitoring. Watching Your Greatest Asset with the Latest Technology. Focus on your Business. We ll focus on your IT. Recent business trends coupled

More information

When Your Networkʼs Down, Call Crown

When Your Networkʼs Down, Call Crown When Your Networkʼs Down, Call Crown 521 W. Broad Avenue Albany, GA 31701 Phone: 229.317.7940 Fax: 229.317.7941 HelpDesk@CrownNetworking.com MANAGED SERVICES & FLAT RATE I.T. SUPPORT Our Managed Services,

More information

Managed Service Plans

Managed Service Plans Managed Service Plans www.linkedtech.com 989.837.3060 989.832.2802 fax Managed Information Technology Services System downtime, viruses, spy ware, losses of productivity Are the computer systems you rely

More information

LHRIC Network Support - Additional Service Features

LHRIC Network Support - Additional Service Features LHRIC Network Support - Additional Service Features It is important to note that costs associated with LHRIC Network Support service not only cover an on-site support engineer but also include a number

More information

Managed Services. Business Intelligence Solutions

Managed Services. Business Intelligence Solutions Managed Services Business Intelligence Solutions Business Intelligence Solutions provides an array of strategic technology services for life science companies and healthcare providers. Our Managed Services

More information

Information Technology Services

Information Technology Services Information Technology Services 2011 Services Guide 77 Accord Park Drive, Suite A10 Norwell, MA 02061 (781) 871-3662 A proactive, preventative approach to IT management. System downtime, viruses, spyware,

More information

Managed Services. From Brennan IT

Managed Services. From Brennan IT Managed Services From Brennan IT Managed Services From Brennan IT Let us simplify the management of your IT and help deliver technology solutions that work exactly the way you want. 01 Key Benefits 02

More information

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable

Call us today 1300 724 599. Managed IT Services. Proactive, flexible and affordable Call us today 1300 724 599 Managed IT Services Proactive, flexible and affordable We believe technology is at its best when it s invisible. When you can focus on the task you are achieving, not the technology

More information

PAR EverServ Services

PAR EverServ Services PAR EverServ Services Maximize your return on investment with PAR EverServ Services For more than 30 years, ParTech, Inc. (PAR) has been designing, integrating, and managing leading-edge technology systems

More information

Proactive IT Solutions More Reliable Networks Are Our Business

Proactive IT Solutions More Reliable Networks Are Our Business Proactive IT Solutions Logo Proactive IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

VDI can reduce costs, simplify systems and provide a less frustrating experience for users.

VDI can reduce costs, simplify systems and provide a less frustrating experience for users. 1 INFORMATION TECHNOLOGY GROUP VDI can reduce costs, simplify systems and provide a less frustrating experience for users. infor ation technology group 2 INFORMATION TECHNOLOGY GROUP CONTENTS Introduction...3

More information

Managed IT Solutions. More Reliable Networks Are Our Business

Managed IT Solutions. More Reliable Networks Are Our Business Managed IT Solutions Logo Managed IT Solutions More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888 B 973-233-1887

More information

REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY SUPPORT SERVICES. Bid Packets are Due:

REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY SUPPORT SERVICES. Bid Packets are Due: REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY SUPPORT SERVICES Issue Date: Friday, March 15 th, 2013 Closing Date: Monday, April 15 th, 2013 University City District is requesting proposals from qualified,

More information

Remote Infrastructure Support Services & Managed IT Services

Remote Infrastructure Support Services & Managed IT Services Remote Infrastructure Support Services & Managed IT Services Remote Desktop Services are designed to optimize the customers IT resource utilization and provide a standardized end-user environment. The

More information

Empowering the Enterprise Through Unified Communications & Managed Services Solutions

Empowering the Enterprise Through Unified Communications & Managed Services Solutions Continuant Managed Services Empowering the Enterprise Through Unified Communications & Managed Services Solutions Making the transition from a legacy system to a Unified Communications environment can

More information

Is your business still wasting time and money on PCs and Servers?

Is your business still wasting time and money on PCs and Servers? Hosted Managed Desktop Cloud Computing Is your business still wasting time and money on PCs and Servers? Our service is a cheaper and simpler alternative to owning and managing your own business IT network.

More information

Supplemental IT Solutions: More Reliable Networks Are Our Business

Supplemental IT Solutions: More Reliable Networks Are Our Business Supplemental IT Solutions Logo Supplemental IT Solutions: More Reliable Networks Are Our Business Copyright 2005 Primetime, Inc. All rights reserved. Catalin Ursu info@catcomcomputers.com 973-233-1888

More information

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301

The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 The Vital IT Protection- V.I.P. Network Support Program Overview Vital Voice & Data 888-558-8855 ext 301 mlongo@vitalvoiceanddata.com www.vitalvoiceanddata.com Table of Contents Proprietary Notice & Non-Disclosure

More information

Prepared by: OIC OF SOUTH FLORIDA. May 2013

Prepared by: OIC OF SOUTH FLORIDA. May 2013 OIC OF SOUTH FLORIDA REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by OIC of South Florida for Information Technology Support Services. Interested vendors should

More information

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less

SERVICES BRONZE SILVER GOLD PLATINUM. On-Site emergency response time 3 Hours 3 Hours 1-2 Hours 1 Hour or Less SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. SERVICES BRONZE

More information

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice

One major business challenge is maintaining and improving the efficiency and effectiveness of a company s information technology. Wouldn t it be nice Contents Managed IT Services Life Cycle Why ProActive SM Outsource Your IT Function Professional Services How Does It Work? How Do You Benefit? Disaster Recovery/Back-up Business Partners ANALYZE MANAGE

More information

REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES

REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES Isothermal Planning & Development Commission (IPDC) REQUEST FOR PROPOSAL-INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by the IPDC for Information Technology Support Services. Interested

More information

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD

PREMIER SUPPORT STANDARD SERVICES BRONZE SILVER GOLD SERVICE SUMMARY ITonDemand provides four levels of service to choose from to meet our clients range of needs. Plans can also be customized according to more specific environment needs. PREMIER SUPPORT

More information

Why Corporations Need to Automate IT Systems Management

Why Corporations Need to Automate IT Systems Management White Paper Why Corporations Need to Automate IT Systems Management In today s competitive business environment, corporations across all industries are looking to provide quality products and services

More information

Information Technology Solutions. Managed IT Services

Information Technology Solutions. Managed IT Services Managed IT Services System downtime, viruses, spyware, lost productivity; if these problems are impacting your business, it is time to make technology work for you. At ITS, we understand the importance

More information

Intacore Managed IT Services

Intacore Managed IT Services Intacore Managed IT Services Reduced downtime through Proactive Managed IT Services 2 SOLUTIONS TO SUIT BUSINESSES OF ALL SHAPES AND SIZES Intacore s managed IT services prides itself on building excellent

More information

WHO ARE WE AND WHAT WE DO?

WHO ARE WE AND WHAT WE DO? 1 WHO ARE WE AND WHAT WE DO? itgroup was founded in 2010 through integration of company Net Service s 2003, modern IT management platforms and new business concept. We passed a long way and become leading

More information

Services. Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results

Services. Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results Services Hospital Solutions: Integrated Healthcare IT and Business Process Solutions that Achieve Breakthrough Results Hospital Solutions Overview Hospital Solutions Backed by more than 20 years of strength

More information

All the benefits of your own IT department at a fraction of the cost.

All the benefits of your own IT department at a fraction of the cost. IT Department Plus, Extra & Pro All the benefits of your own IT department at a fraction of the cost. With Zed One s service, you decide the level of IT support your company needs. We offer a choice of

More information

Monitoring, Managing, Remediating

Monitoring, Managing, Remediating MANAGED SERVICES Packages include: Fault management Troubleshooting & escalation Proactive monitoring WAN status 800# Incident & inventory management Quarterly reviews Managed device database Online dashboard

More information

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best

MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE. Exceed Best MANAGED SERVICES ON DEMAND SERVICES BACKUP AND DISASTER RECOVERY CLOUD SERVICES HARDWARE AS A SERVICE Avoid the capital investment required for maintaining and replacing your technology. Our Hardware as

More information

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University.

Cisco Unified Communications and Collaboration technology is changing the way we go about the business of the University. Data Sheet Cisco Optimization s Optimize Your Solution using Cisco Expertise and Leading Practices Optimizing Your Business Architecture Today, enabling business innovation and agility is about being able

More information

Technology Services Guide Pro Support Membership

Technology Services Guide Pro Support Membership Technology Services Guide Pro Support Membership 2012 Administrivia, Inc. Pro Support Membership Membership Level Basic Premier Silver Gold Platinum Suggested Number of Users 1 2-5 6-10 11-15 16-20 Support

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

The 7 Really Important Questions About: MANAGED SERVICES

The 7 Really Important Questions About: MANAGED SERVICES The 7 Really Important Questions About: MANAGED SERVICES Many of our clients enjoy the peace of mind that is Be Structured s Managed Services Plan. Because when you value a well-maintained network and

More information

Client Study Portfolio

Client Study Portfolio Client Study Portfolio Client Study 1: UK District Council A re-architecture of the client s RAC Environment and full 24/7 support of the client s database systems thereafter has eliminated the risk of

More information

Request for Proposal Technology Services Maintenance and Support

Request for Proposal Technology Services Maintenance and Support Request for Proposal Technology Services Maintenance and Support Maintenance and Support July 19, 2014 Celerity Educational Group is seeking an IT consulting firm to manage Maintenance of our Network Systems

More information

10.3.2015 Company Name IT Support

10.3.2015 Company Name IT Support 1 New Bond St t:+44 (0)20 7403 4031 London WC1 w:www.networkfish.com 10.3.2015 Company Name IT Support We are your reliable London based IT Support department Because you can achieve more. We are the backbone

More information

AL RAFEE ENTERPRISES Solutions & Expertise.

AL RAFEE ENTERPRISES Solutions & Expertise. AL RAFEE ENTERPRISES Solutions & Expertise. Virtualization Al Rafee has strategically made substantial investment in building up a large end to end portfolio of Virtualization across the entire IT infrastructure

More information

Indiana Office of Technology (IOT) Delivery Services Enterprise Service Level Agreement (Version 7.0)

Indiana Office of Technology (IOT) Delivery Services Enterprise Service Level Agreement (Version 7.0) Indiana Office of Technology (IOT) Delivery Services Enterprise Service Level Agreement (Version 7.0) Prepared by: State of Indiana Indiana Office of Technology Delivery Services Prepared for: State of

More information

Cisco Unified Computing Remote Management Services

Cisco Unified Computing Remote Management Services Cisco Unified Computing Remote Management Services Cisco Remote Management Services are an immediate, flexible management solution that can help you realize the full value of the Cisco Unified Computing

More information

REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES

REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES CITY OF RICHLAND HILLS, TEXAS REQUEST FOR PROPOSAL INFORMATION TECHNOLOGY SUPPORT SERVICES Proposals will be received by the City of Richland Hills for Information Technology Support Services. Interested

More information

The Seven Deadly ^Sins

The Seven Deadly ^Sins The Seven Deadly ^Sins Brian Killian President NorthPoint Technology Group 225 South Westmonte Drive, Suite 1170 Altamonte Springs, Florida 32714 bkillian@teamnorthpoint.com Agenda Discuss recurring problems

More information

Nine Considerations When Choosing a Managed Hosting Provider

Nine Considerations When Choosing a Managed Hosting Provider Nine Considerations When Choosing a Managed Hosting Provider Selecting the right managed hosting provider for your business is a critical part of your success. This white paper provides a roadmap for companies

More information

MAXIMUM PROTECTION, MINIMUM DOWNTIME

MAXIMUM PROTECTION, MINIMUM DOWNTIME MANAGED SERVICES MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is

More information

Mitigating Costly New Technology Risks For Continued Stability and Profitability

Mitigating Costly New Technology Risks For Continued Stability and Profitability Created for Steve Van Tol Mitigating Costly New Technology Risks For Continued Stability and Profitability sized businesses choose to pay for on-site support on an as- needed basis as opposed to having

More information

n2grate Open Positions March 2015

n2grate Open Positions March 2015 n2grate Open Positions March 2015 Table of Contents 1. CMS Centers for Medicare & Medicaid Services Roles... 1 1.1 Role 012 Computer System Analysts II...1 1.1.1 Location: Dallas, Texas... 1 1.3 Role 013

More information

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase

24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk. itg CloudBase 24/7 Monitoring Pro-Active Support High Availability Hardware & Software Helpdesk Onsite Support itg CloudBase Pro-Active managed it support services for one single cost per month covers all aspects of

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES

SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES SERVICE SCHEDULE INFRASTRUCTURE AND PLATFORM SERVICES This Product Schedule Terms & Conditions is incorporated into a Services Agreement also comprising the General Terms and Conditions which the Customer

More information

COST COMPARISON. Managed Services General Maintenance 2 Servers / 20 Workstations

COST COMPARISON. Managed Services General Maintenance 2 Servers / 20 Workstations IT Person on Staff COST COMPARISON Managed Services General Maintenance 2 Servers / 20 Workstations TCB Salary + taxes = $86K $2,760 $7,167 / month $230 / month 1 Person Team of People 8 hour day 24/7/365

More information

WHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE.

WHITEPAPER. AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. WHITEPAPER AN INSIGHT INTO IT SERVICE DELIVERY: TRADITIONAL BREAK-FIX vs A MANAGED SERVICE. A comparison report between traditional break-fix IT service delivery and managed services delivering automation

More information

Managed IT Services. Maintain, manage and report

Managed IT Services. Maintain, manage and report Managed IT Services Maintain, manage and report 1 2 Comunet was established in 1995 to provide professional Information Technology services to Australian businesses and organisations. Its vision now, as

More information

Providing a quality IT Support & Consultancy service in the South East

Providing a quality IT Support & Consultancy service in the South East Providing a quality IT Support & Consultancy service in the South East At M2 Computing, we provide flexible, affordable IT consultancy and systems support across the South East. With a proven track record

More information

Managed & Professional Services

Managed & Professional Services Managed & Professional Services Table of Contents Advanced Technical Solutions... 2 Managed Services... 4 Professional Services... 6 Proactive Monitoring... 8 1 Advanced Technical Solutions Capabilities

More information

Managed IT Services. Eliminating technology pains for small businesses

Managed IT Services. Eliminating technology pains for small businesses Eliminating technology pains for small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

BT Versatility Managed Office

BT Versatility Managed Office BT Versatility Managed Office IT and Telephony Package for small business IT communications support Bringing it all together Whatever your business, whatever your needs, BT Business can make your ICT infrastructure

More information

Managed IT Solutions. Copyright 2007 . All rights reserved.

Managed IT Solutions. Copyright 2007 <Company Name>. All rights reserved. Managed IT Solutions Today s Agenda About Us IT Challenges Frustrations with Traditional IT Services Details of the Managed IT Solution The Benefits of Managed Support How it Works Q & A About Us Since

More information

The Outsourced IT Hiring Guide

The Outsourced IT Hiring Guide The Outsourced IT Hiring Guide 8 Steps to Help You Find Your Perfect Tech brought to you by 1) Maintenance vs. Issue Resolution Know the difference. With regularly scheduled maintenance, you ll experience

More information

A Case for Managed IT Services

A Case for Managed IT Services A Case for Managed IT Services How Community Banks Can Stabilize Information Technology And Assure Bank Examination Readiness Inside this White Paper Bank s Strategic Advantages Top Reasons to Hire MSP

More information

Backup Your Data and Keep it in Canada

Backup Your Data and Keep it in Canada Technology Magazine Issue 1 Achieve Your Business Goals With Technology Reducing Downtime With Managed Backup Your Data and Keep it in Canada BROUGHT TO YOU BY www.genscorp.com G C ENS ORP IT INFORMATION

More information

www.mtservices.co.uk MT Services Computer Systems Ltd MT Services SystemCare

www.mtservices.co.uk MT Services Computer Systems Ltd MT Services SystemCare MT Services Computer Systems Ltd MT Services SystemCare As technology continues to have a substantial business impact, having an expert IT solutions partner can significantly improve your business performance,

More information

Remote Services. Managing Open Systems with Remote Services

Remote Services. Managing Open Systems with Remote Services Remote Services Managing Open Systems with Remote Services Reduce costs and mitigate risk with secure remote services As control systems move from proprietary technology to open systems, there is greater

More information

Sagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services

Sagari Ltd. Service Catalogue and Service Level Agreement For Outsource IT Services Sagari Ltd Service Catalogue and Service Level Agreement For Outsource IT Services Managed Services Service Level Agreement 1 Introduction This Service Catalogue and Service Level Agreement (SLA) constitutes

More information

2011 NASCIO Recognition Award Nomination State of Georgia

2011 NASCIO Recognition Award Nomination State of Georgia 2011 NASCIO Recognition Award Nomination State of Georgia Nomination Category: Enterprise IT Management Initiatives Title of Nomination: Georgia Enterprise Technology Services Nomination Submitted By:

More information

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007

Fully Managed IT Support. Proactive Maintenance. Disaster Recovery. Remote Support. Service Desk. Call Centre. Fully Managed Services Guide July 2007 Fully Managed IT Support Proactive Maintenance Disaster Recovery Remote Support Service Desk Call Centre London Office ITVET Limited 2 nd Floor 145 157 St John Street London EC1V 4PY t: +44(0)8704 232

More information

AllianceIT Managed Services

AllianceIT Managed Services AllianceIT Managed Services confidence predictability productivity focus Uncertainty is a business killer. To be successful, companies have to know that their critical IT systems will be available on demand

More information

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS

Managing a 24x7x365 Support Center and Network Engineering for a Government Agency QUICK FACTS [ Government, Managed Services Offering, Network Infrastructure Services Support Services ] TEKSYSTEMS GLOBAL SERVICES CUSTOMER SUCCESS STORIES Client Profile Industry: Government Employees: More than

More information

CPI Customer Success Story Sawyer Savings Bank

CPI Customer Success Story Sawyer Savings Bank CPI Customer Success Story Sawyer Savings Bank Technology Management for Optimal Performance, Security & Cost Savings Leveraging CPI s expertise in capturing true IT value, mitigating risks and reducing

More information

Discover the Advantage of Having Dyrand at the Controls

Discover the Advantage of Having Dyrand at the Controls Discover the Advantage of Having Dyrand at the Controls Your Virtual IT Department shift Shift Your Focus From IT Concerns To Your Business For most small to mid-sized companies in Canada, an IT Department

More information

IT Services. We re the IT in OrganIsaTion. Large Organisations

IT Services. We re the IT in OrganIsaTion. Large Organisations IT Services. We re the IT in OrganIsaTion Large Organisations IT for Large Organisations. As the world of business technology has changed, so have we. From designing, building and optimising tailored

More information

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE

END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE END TO END DATA CENTRE SOLUTIONS COMPANY PROFILE About M 2 TD M2 TD is a wholly black Owned IT Consulting Business. M 2 TD is a provider of data center consulting and managed services. In a rapidly changing

More information

IT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING

IT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING IT Strategic Plan INFRASTRUCTURE PROPERTIES AND PLANNING 2016-2019 Purpose The purpose of this document is to provide the general scope and direction for information technology (IT) in Infrastructure Properties

More information

Backup and Redundancy

Backup and Redundancy Backup and Redundancy White Paper NEC s UC for Business Backup and Redundancy allow businesses to operate with confidence, providing security for themselves and their customers. When a server goes down

More information

Residential Service Offerings

Residential Service Offerings Affordable Technology Support For Your Home Residential Service Offerings Comtex Technologies Co. (317) 409-4592 Fax (317) 926-5975 Email: sales@comtex.us SERVING THE INDIANAPOLIS, IN AREA SINCE 2000 Now

More information

Cloud Failover Appliance

Cloud Failover Appliance Cloud Failover Appliance Cloud Failover Appliance (CFA) is an enterprise-grade disaster recovery solution that recovers systems and applications in minutes - without all the hardware and complexity. With

More information

Client Hardware and Infrastructure Suggested Best Practices

Client Hardware and Infrastructure Suggested Best Practices Client Hardware and Infrastructure Suggested Best Practices While it is the responsibility of our Clients to support their hardware and infrastructure, the Pretty Good Practices below are provided for

More information

W H I T E P A P E R. Reducing Server Total Cost of Ownership with VMware Virtualization Software

W H I T E P A P E R. Reducing Server Total Cost of Ownership with VMware Virtualization Software W H I T E P A P E R Reducing Server Total Cost of Ownership with VMware Virtualization Software Table of Contents Executive Summary............................................................ 3 Why is

More information

Getting the Benefits of Managed Services without the Expense and Disruption to your Business

Getting the Benefits of Managed Services without the Expense and Disruption to your Business Getting the Benefits of Managed Services without the Expense and Disruption to your Business Abstract Over the last several years, VARs like you that support the network, server, and system software infrastructure

More information

MSP Service Matrix. Servers

MSP Service Matrix. Servers Servers MSP Service Matrix Microsoft Windows O/S Patching - Patches automatically updated on a regular basis to the customer's servers and desktops. MS Baseline Analyzer and MS WSUS Server used Server

More information

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION

INNOVATE. MSP Services Overview SVEN RADEMACHER THROUGH MOTIVATION INNOVATE THROUGH MOTIVATION MSP Services Overview SVEN RADEMACHER Agenda About us IT Challenges Our Approach Our Services Next Steps About Us SEAFAIR IT SOLUTIONS Pre-eminent Managed Service Provider Provide

More information

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation.

Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. Introduction Chris Senior Network Engineer Fundamentally, IT support is a business decision, not a technical issue. Downtime costs money, time and reputation. And if things go too wrong for too long then

More information

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper

Improving. Summary. gathered from. research, and. Burnout of. Whitepaper Whitepaper Improving Productivity and Uptime with a Tier 1 NOC Summary This paper s in depth analysis of IT support activities shows the value of segmenting and delegatingg activities based on skill level

More information

Five Reasons Your Business Needs Network Monitoring

Five Reasons Your Business Needs Network Monitoring Five Reasons Your Business Needs Network Monitoring cognoscape.com Five Reasons Your Business Needs Network Monitoring Your business depends on the health of your network for office productivity. Most

More information

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015

Administration A. Superintendent. Technology Services Proposal. Board of Education Dr. Bruce Law Superintendent of Schools DATE: July 30 2015 Dr. Bruce Law Pamela Bylsma Tammy Prentiss Domenico Maniscalco Bill Eagan Superintendent Assistant Superintendent Assistant Superintendent Chief Human Chief Financial of Schools for Academics for Student

More information

III. Services Required The following details the services to be provided to the Town of North Haven in the area of information services:

III. Services Required The following details the services to be provided to the Town of North Haven in the area of information services: TOWN OF NORTH HAVEN REQUEST FOR PROPOSALS INFORMATION TECHNOLOGY NETWORK SUPPORT SERVICES Issue Date: March 7, 2016 Due Date: 10:00 AM, Monday, March 28, 2016 I. Introduction The Town of North Haven is

More information

Network Security I Switches, Routers & Firewalls I Antivirus I Remote Assistance I Data Encryption

Network Security I Switches, Routers & Firewalls I Antivirus I Remote Assistance I Data Encryption Vyom Consultants VYOM Consultants believes on Indian work culture, belief, and customs. We are the group of professional people who creates happiness by solving your technical issues and maintain the long

More information

Attachment E. RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive.

Attachment E. RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive. Attachment E RFP Requirements: Mandatory Requirements: Vendor must respond with Yes or No. A No response will render the vendor nonresponsive. Questions Support for Information Security 1. The Supplier

More information

Managed IT Services:

Managed IT Services: Managed IT Services: The Smart Technology Solution for Business Owners Managed services is the practice of outsourcing day-to-day management responsibilities as a strategic method for improving operations

More information

22 Questions You Should Ask Your Computer Consultant

22 Questions You Should Ask Your Computer Consultant 22 Questions You Should Ask Your Computer Consultant BEFORE HIRING THEM TO SUPPORT YOUR NETWORK Stuart J. Bryan I-M TECHNOLOGY, LLC 131 PROVIDENCE STREET, TAFTVILLE, CT 06380 22 Questions You Should Ask

More information

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems.

Important Facts. Small & Medium size businesses report an average of 50 hours lost productivity per employee per year due to IT related problems. Your information systems are at the heart of your businesses daily operation. System down time costs businesses a significant amount of money each year. Most problems that cause down time can be prevented

More information

Support & Field Services

Support & Field Services Support & Field Services The Right Engineer, In the Right Place, With the Right Skills, At the Right Time, With the Right Parts 2 At, we work with a wide range of customers across the UK delivering flexible

More information

MEASURING SMB CUSTOMER OUTCOMES: THE DELL MANAGED SERVICES ADVANTAGE

MEASURING SMB CUSTOMER OUTCOMES: THE DELL MANAGED SERVICES ADVANTAGE MEASURING SMB CUSTOMER OUTCOMES: THE DELL MANAGED SERVICES ADVANTAGE Sanjeev Aggarwal, Partner Laurie McCabe, Partner Sponsored by Dell CONTENTS Introduction...3 Section 1: SMB Business and IT Challenges...3

More information

COUNTY OF ORANGE, CA Schedule 2G Desktop Support SOW SCHEDULE 2G DESKTOP SUPPORT SOW. for. Date TBD

COUNTY OF ORANGE, CA Schedule 2G Desktop Support SOW SCHEDULE 2G DESKTOP SUPPORT SOW. for. Date TBD COUNTY OF ORANGE, CA Schedule 2G Desktop Support SOW SCHEDULE 2G DESKTOP SUPPORT SOW for COUNTY OF ORANGE, CA Date TBD COUNTY OF ORANGE, CA Schedule 2G Desktop Support SOW Table of Contents 1.0 Desktop

More information

NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL.

NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL. NETWORK SERVICES WITH SOME CREDIT UNIONS PROCESSING 800,000 TRANSACTIONS ANNUALLY AND MOVING OVER 500 MILLION, SYSTEM UPTIME IS CRITICAL. Your Credit Union information is irreplaceable. Data loss can result

More information

MOVING INTO THE DATA CENTRE: BEST PRACTICES FOR SUCCESSFUL COLOCATION

MOVING INTO THE DATA CENTRE: BEST PRACTICES FOR SUCCESSFUL COLOCATION MOVING INTO THE DATA CENTRE: BEST PRACTICES FOR SUCCESSFUL COLOCATION CONTENTS Overview _ 2 FINDING THE RIGHT DATA CENTRE FOR YOUR BUSINESS _ 3 PREPARING FOR THE MOVE 6 MAKING THE MOVE _ 8 summary _ 9

More information

Managed IT Services. Eliminating technology pains in small businesses

Managed IT Services. Eliminating technology pains in small businesses Eliminating technology pains in small businesses Having a complete IT department is not a viable solution for most small businesses, and very few small companies can afford to deploy even one permanent

More information

Unlock your Business Potential

Unlock your Business Potential Unlock your Business Potential Plexstone strategy PLEXSTONE The major function of IT Architecture is to evaluate and synchronize strategies for all layers of IT infrastructure in order to align them to

More information

Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division

Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division Service Level Agreement Between: Computing and Informational Technology And The Finance and Business Operations Division 1/9 1. Executive Summary This Service Level Agreement ( SLA ) is between Computing

More information

IT Decisions for Small Business

IT Decisions for Small Business IT Decisions for Small Business The most frequently asked questions and answers By Keith Powell and Chris Brandow, Invision Partners Computing technology has become a necessary business tool, and there

More information