The Power Of Managed Services. Features

Transcription

1 b u s i n e s s C a r e m a n a g e d S e r v i c e s Lower costs, increased profitability, new market expansions and happier customers. These are just a few of the most important priorities for business managers today. At BG&A, our job is to ensure that your IT investments help you achieve your goals. 4% With our complete suite of proactive BusinessCare Managed Services, BG&A is your trusted partner committed to your success. We focus on aligning IT with your business strategies, improving employee productivity, and ensuring a stable foundation of technology from which to grow your business. The Power Of Managed Services 96% With BusinessCare Managed Services, you can expect a dramatic reduction of unscheduled downtime and lower IT costs because problems are detected and resolved faster often before you re even aware of them. Managed Services also helps you reduce and optimize your IT spending while keeping more of your internal resources focused on core business activities. How do we know? Aside from our vast experience, studies $9,923 prove it to be true. A 2007 CompTIA Study: Network servers and devices that went down took 96% longer to repair when they were not covered by a remote monitoring service, resulting in costly unscheduled downtime. $5,867 Unmanaged Managed Total Costs of PC Ownership Source Gartner (February 2008) Unmanaged Managed Total Costs of Laptop Ownership A 2008 Gartner Study: Each unmanaged desktop costs businesses an average of $4000 a year in emergency services, lost productivity and opportunity costs. Annual total cost of ownership (TCO) for unmanaged PCs is typically 42% higher, and 29% higher for unmanaged laptops. $3,413 $7,030 Features Budget Management With BusinessCare Managed Services, you can take control of your IT spending and secure the level of support your company deserves. Our all-inclusive fixed monthly fee covers everything from maintenance and updates to remote troubleshooting and on-site visits. We become your business partner and like you, we have a strong interest in making sure everything runs as smoothly and efficiently as possible. Brian Gifford & Associates knows that we are only successful when you are, and we wouldn t have it any other way. Remote Monitoring and Notifications We monitor your critical systems, websites and network components 24/7/365. When any key performance or availability threshold is exceeded, an alert is automatically sent to our technicians and they immediately begin diagnostics to determine the severity, potential impact and possible solutions.

2 b u s i n e s s C a r e m a n a g e d S e r v i c e s Preventative Maintenance Our preventative maintenance plan includes regular testing of your data backup system, maintenance of operating and file systems, and the installation of software updates and security patches. We also provide our industry-leading antivirus services. Remote Support The BG&A technical support team is available weekdays from 8am to 5pm to lend a hand as needed. Staffed by our local experts with in-depth knowledge of your unique environment, BG&A will give you quality assistance from a trusted technician. And because we re always on-call, we will begin working remotely on any problem that our monitoring system detects, even in the middle of the night or over the weekend. On-Site Support When remote support isn t an option, we will provide on-site support to you at no extra cost. With BusinessCare Managed Services, we also include scheduled on-site visits each month to provide the level of personal service you deserve. Strategic Technical Guidance Powerful quarterly consultations, included in each plan, bring years of industry knowledge and the kind of advanced thinking that help with critical business decisions. Annually, we also provide a detailed proposal that includes strategic initiatives for the year ahead. BG&A - One fee, unlimited IT. Example Managed Service Workflow Company ABC BG&A Network Operations Management System Technical Support Company XYZ Internet! Alert Notification

3 P r o f e s s i o n a l S E R V I C E S The BG&A Professional Services Team is comprised of seasoned experts in numerous disciplines that can take on any challenge while providing just the right amount of assistance to your own team. Whatever your project, our handpicked team will help you reduce risk and ensure success. We start by performing an assessment to determine your technology needs. Then we provide on-site deployment and integration, applying best practices to your environment, and deliver customized training. Our services include: Technical Services Network architecture reviews, redesign and deployment Migrations and upgrades to existing computing and security systems Bandwidth optimization Virtualization design and implementation Technical project management Security system auditing Remote office network setup and support Data backup services Managed antivirus solutions Advanced filtering, archiving and protection Consulting & Management Services Business strategy and technology advisory services Disaster avoidance and recovery planning RFP creation and reviewing Staffing and candidate interviewing Budgeting and vendor selection Hardware & Software Sales Products include industry leaders such as: Cisco Systems, Dell, Microsoft, MXLogic and VMWare

4 F R E Q U E N T L Y A S K E D Q U E S T I O N S Q: How does your monitoring system and support process work? A: We utilize the latest technology available to continuously monitor the status of hundreds of metrics and compare them to normal operating performance standards. When any of these thresholds are exceeded or a problem is logged, an immediate alert is directed to our support technicians. They will diagnose the affected system remotely, formulate a resolution plan and implement the appropriate solution. In most situations, any potentially negative impact is prevented before problems affect the end user. If an on-site visit is required, BG&A s technicians are dispatched to the customer s site to repair the problem. Our secure online management software gives the clients the capability to request support, review work order status and view reports. Q: My company currently has an IT team. How can BG&A assist us? A: BG&A can be either the sole source of our clients IT support or augment existing IT resources by freeing them to concentrate on specific high value projects. The everyday demands of monitoring the health of every server and network system component, maintaining current patch levels, updating antivirus products and many other routine tasks can be handled by BG&A s technical staff. We work with you to schedule any disruptive events to occur during off hours. Q: How much does this service cost? A: BG&As services are priced at a remarkably low rate. Pricing for Business Care Managed Services are based on the number of devices and applications monitored, and then billed on a predictable monthly basis. The cost of our Managed Services is in most cases much less than the annual cost of the traditional break/fix model while providing a much higher level of service and wider range of expertise. Q: My business is small, but my IT systems need support. Can BG&A tailor services to accommodate my relatively modest needs? A: Absolutely. BG&A is focused on providing support services for small and medium sized businesses. Our locally based company provides an extremely cost-effective way for issues to be handled quickly so that you can get back to focusing 100% of your time on core activities. Q: In addition to Managed Services, can you also serve as a one-stop shop for all of our IT needs? A: Of course! We partner with leading vendors to source the hardware and software you need at affordable prices. We also provide planning and implementation services for all of these components, as well as recommend solutions for any of your other IT needs. We have an extensive background on all networking technologies including LANs, WANs, bandwidth optimization and the latest technologies including VoIP and virtualization. Q: I m interested in finding out more. What s the next step? A: Give us a call or send an . We ll schedule an appointment to visit your location and learn more about your unique needs.

5 C a s e s t u d y Success Story: LDS Corporation Logistics & Distribution Services Corporation, a Reno-based transportation company, had been struggling with their aging infrastructure and was therefore planning an office relocation. Understanding the intricate complexities of moving to a new location, Ross Kline, President of LDS, retained the team at BG&A to coordinate several major upgrades that would improve productivity and eliminate past problems. Critical network and business software system outages had been increasing in frequency and duration, resulting in lost access to , inability to process orders without resorting to manual means, and exposure to costly errors. These problems were negatively impacting efficiency and increased costs. BG&A met with the top managers of this company of 20+ employees to fully understand the depth of the issues affecting the user community. We evaluated the current hardware, software and network components, and developed a relocation plan. And we did it within a budget and timeframe that reflected the client s priorities. We knew from past experience that we could trust the team at BG&A to understand our needs and deliver a quality solution. Choosing them was easy and each phase of our project was handled perfectly. Ross Kline, President, LDS As part of the relocation, numerous upgrades were made to the server and network infrastructure, beginning with the design and installation of cabling throughout the new facility. The overtaxed and unreliable DSL internet connection was upgraded to a more robust business class line, while the core network equipment components were replaced and a wireless network was added. A new telephone system was implemented to reduce costs and fully connect remote users with the office. To streamline the large The team at BG&A evaluated our environment and made several recommendations to optimize our systems, which would enable our staff to be more productive. We hired BG&A to implement the recommendations and maintain our systems. As a result, we are extremely satisfied with the Managed Services agreement we have today. We highly recommend Brian Gifford & Associates! Ross Kline, Logistics Distribution Services fax volume, a multi-line fax server was added to integrate into their system and reduce paper costs and waste. A state-of-the-art backup system was also implemented and the process to do backups and restores decreased from many hours to just a few minutes. LDS is a great example of the positive impact that remote access/telecommuting technology can make in a small business. The upgrades have eliminated the problems we saw in the past Brian Gifford, President, BG&A To ensure that these new technologies steadied operational costs, LDS became a customer of BG&A s BusinessCare Managed Services. As a result, unexpected IT expenditures are no longer a concern and the network continues to run smoothly. In addition to monitoring the health of the network and providing technical support, BG&A is also responsible for managing the data backup systems to ensure critical data is always protected. LDS also elected to upgrade all workstations and implement new security features that eliminated previously frequent workstation downtime. The new environment is now consistently operating at a 99.9% uptime level. Mr. Kline is pleased with the results. We continue working with BG&A because of their willingness to go the extra mile for us. Our customers expect us to be responsive and with BG&A, I don t have to worry about technology slowing us down.