MAXIMUM PROTECTION, MINIMUM DOWNTIME

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1 MANAGED SERVICES

2 MAXIMUM PROTECTION, MINIMUM DOWNTIME Get peace of mind with proactive IT support Designed to protect your business, save you money and give you peace of mind, Talon Managed Services is a range of proactive IT support solutions that handle the IT issues every organisation faces. MANAGED SERVICES MANAGED NETWORKS MANAGED WORKSTATIONS MANAGED MANAGED SERVICES MANAGED SECURITY MANAGED CONTINUITY MANAGED MOBILE MANAGED BACK UP

3 AN AFFORDABLE WAY OF SECURING YOUR IT SYSTEMS Relying on luck when it comes to your IT? How would your business cope if you lost internet connection? Or if your entire system went down? What if you lost important business documents or client data? Network and server problems can affect you and your business in a number of ways, including: Losing time and customers due to server downtime Rising costs of trying to fix issues Increasing risk of virus attacks and hackers MANAGED NETWORKS all piling more pressure on internal resources that you can t afford. We take these worries away from you, giving you peace of mind and leaving you free to grow your business. The Solution Managed Networks finds small problems before they become huge calamities saving your hours of downtime and frustration. Daily Safety Check Daily Health Check Daily automated scan Verifies status of back-up & anti-virus Gives you peace of mind Comprehensive inspection of systems Provides detailed picture of your IT Saves hours of downtime and frustration Server & Network Monitoring Server & Network Management 24/7 checks on all connections & systems Delivers information quickly on any issues Enables fixes to be made fast Fully outsourced service Gives constant support & advice Affordable costs with no surprises You can either go for a complete solution that combines all four services to provide maximum protection and minimum downtime - or take a step at a time and build up your level of service.

4 Why is it so effective? Affordable per-user monthly pricing, with no start-up costs No infrastructure to buy or maintain Super-fast to set up and very easy to use What can you expect from each service? Service What it does Benefits Daily Safety Check Daily Health Checks Automated daily scan of your most critical systems Checks back-up status Verifies your anti-virus Automated daily, detailed scan of your networks and servers Checks a more comprehensive list of applications Automated service, freeing up your time Tailor made for small and medium-size businesses Provides an added layer of protection to your critical systems Enhances your security Gives you peace of mind Gives you more comprehensive information about your systems performance Less downtime MANAGED NETWORKS Provides a detailed report, delivered to you whenever, wherever you need it Takes away the worry of things going wrong Server & Network Monitoring Checks all network and internet connections, 24/7 Delivers information quickly about any errors Highlights what areas need fixing Provides faster, more extensive fixes - even the smallest of issues are flagged Sorts a comprehensive range of issues early before any damage is done Truly maximises the performance of your systems Server & Network Management Fully outsourced service 24/7 monitoring Comprehensive help desk and support service Builds on the first three service areas to give you complete systems management Predictable monthly costs with no surprises Frees up internal resources Provides maximum security protection Minimises downtime If you feel that Managed Networks would benefit your business, get in touch with us now on or

5 KEEPING YOUR IT RUNNING Healthy workstations? How would your business survive with no access to PCs or laptops? If your system went down, what would the impact be on your business? Managed Workstations helps look after your IT by providing a continuous service health check through the following: Building a clear picture of each workstation Producing reports on issues Highlighting potential risks Updating and upgrading software Enhancing performance Reducing downtime Providing on-going support This all helps you to concentrate on growing your business and increasing your profits. MANAGED WORKSTATIONS The Solution We monitor, maintain and support your workstations. 24/7. Managed Workstations consists of three separate services that can be built up over time to give your PCs and laptops complete support. Monitoring Maintenance Support 24/7 health check Identifies issues early on Keeps your business running Automatic patches & updates Improves PC performance Helps you work smarter Combines monitoring & maintenance Helpdesk support Reduces downtime Many customers start with monitoring and then, once we have worked in partnership to build up an understanding of current IT infrastructure, they move on to the full support package so we can provide improvements to performance.

6 What does it cover? Backup Anti-virus Disk Space Networking External Websites Security What can you expect from each service? Service What it does Benefits Monitoring Maintenance Checks status of your workstations 24/7 Builds up a clear picture of each workstation Provides daily reports Automatic health check Work undertaken remotely Provides updates and upgrades Allows work to be carried out remotely Virtual technician no need for an extra person in the office System Hardware Performance Identifies issues early on Helps work out where improvements can be made No drain on in-house resources Improves performance Helps you work smarter and faster Cost effective solution per workstation MANAGED WORKSTATIONS Support Extension to monitoring and maintenance service Help-desk support Ideal for companies with no in-house team Value for money Less downtime IT issues resolved quickly More efficient use of resources How does it work? Set up is quick and easy. We ll happily come in and give you a demo, or you can even opt for a free trial to see how it all works. Just give our team a call and they will talk through with you how it works. They can either come in to your offices or set it up remotely. If you feel that Managed Workstations would benefit your business, get in touch with us now on or

7 SAVING YOUR BUSINESS TIME AND MONEY Common issues with s? is part of our daily life and an essential communication tool for business. How would you manage without it? What if something went wrong? MANAGED There are a number of common issues that might affect your business, such as: Losing time and customers due to server downtime Rising costs of trying to fix issues Unable to locate important s Server space being filled by junk s Increased stress worrying about virus attacks These issues can not only put a financial strain on your business, they can also take up valuable time to resolve. This time could be spent growing your business, keeping your customers happy and winning more sales. The Solution Not only is your system safe and secure, it is always running which means you ll always be able to keep in touch with your customers. Managed consists of three separate services that can be combined to provide a total solution to these common issues, keeping your safe, secure and always running. You can either go for a complete solution consisting of all three services - archiving, continuity and security or take a step at a time and build up your level of service. Security Continuity Archiving Anti-virus protection Spam detection Allows genuine s Cloud based system Keeps working Less risk of data loss No ever lost Easy to search Frees up server space

8 Why is it effective? Affordable per-user monthly pricing, with no start-up costs No infrastructure to buy or maintain Easy to set up and to use What can you expect from each service? Service What it does Benefits Protects against threats from virus Tailor made for small and medium size businesses One tool which solves multiple issues Systems kept safe and secure MANAGED Security Blocks spam Provides constant, automated security updates More efficient working practices No sleepless nights worrying about IT security Continuity Uses a cloud based solution Protects against server downtime Integrates with Security to offer full protection to your keeps working Reduces risk of data loss Improves communication with your customers Archiving Automates retention Offloads infrastructure Offers a customised solution for your needs Easy to retrieve important s Keeps an audit trail of old s Frees up server space How do you set up Managed ? Set up is quick and easy as there is no hardware or software to install. All it takes is a quick phone call to our Managed team. They will discuss your requirements and then come and visit your offices to set things up. They can even do this remotely if you prefer. If you feel that Managed would benefit your business, get in touch with us now on or

9 PROTECTING YOUR DATA, PROTECTING YOUR BUSINESS How safe is your vital information? What if your data was stolen? Or if confidential information was passed on to your competitors? Even if you have security measures in place you could still become the victim of a data breach, costing you time and money. Managed Security helps to protect your systems, minimize data theft and safeguard your business by: MANAGED SECURITY Monitoring security of your systems Analysing risks & threats Producing regular reports Running anti-virus software Protecting your Offering consultancy support & advice Developing guidance & policies Testing your systems against hacking We take away the worry of data theft, leaving you to concentrate on growing your business and increasing your revenue. The Solution We will monitor your systems, administer your protection and help plan your strategic approach to data security. 24/7 Managed Security consists of three services: Systems Monitoring Administration Consulting Anti-virus Systems scanning Early warning signs of threats protection Malware prevention Software security updates Audits & strategic advice Guidance & policy Strategic security improvements Systems monitoring takes a comprehensive look at your current systems and spots any threats fast. Next, administration lets us manage all your security measures and keeps them up to date. And for total protection, our strategic consultancy services work with you in partnership to maximise the protection of your data.

10 What does it cover? IT systems security PC and laptop protection systems Hacking Malware prevention Data confidentiality What can you expect from each service? Service What it does Benefits Systems Monitoring Checks anti-virus measures Monitors threats & security incidents Scans systems Produces regular reports Policies & guidance Highlights issues & threats early on Builds up a picture of systems security Step towards making your data more secure MANAGED SECURITY Administration Consulting Malware protection security Security updates Testing Produces regular reports Strategic advice Hack testing Guidance & policies Produces regular audits, reports & recommendations Keeps data accessible & safe Provides the latest protection Removes the stress of data attacks Frees up valuable IT resources Complete peace of mind about data security Comprehensive testing of defence systems Action plan to build up protection Unified company-wide approach to data protection How does it work? Protecting your systems is easy. Give our Managed Security team a call and we ll ensure your data is secure in no time. If you feel that Managed Security would benefit your business, get in touch with us now on or

11 PROTECTING YOUR CRITICAL IT SYSTEMS Are you prepared for downtime? How would you cope without your IT systems? What if you couldn t access important s or files? You could lose sales, customers, time and money. Managed Continuity helps you to protect your systems, minimise data loss and keep your business running by: Monitoring the status of your IT Building a clear picture of your systems Providing back up services Giving you quick, flexible access to data MANAGED CONTINUITY Analysing risks Producing regular reports Highlighting potential issues Minimising downtime Providing support to get you up and running This keeps you connected to your data so you can grow your business and increase your revenue. The Solution We will monitor, fix and analyse your IT systems. 24/7. Managed Continuity consists of three separate services that can be built up over time to give your critical IT systems full protection and support. Availability Monitoring Recovery Management Systems Risk Consulting Anti-virus, connectivity & back-up Regular reports & health checks Keeps you connected Data, archive & continuity services Vulnerability & virus management Gets you up & running Quarterly risk audit Planning & testing Reduces risk of downtime You can build up your protection a step at a time - or take all three services for maximum protection, ensuring continuous availability of your critical business functions in the event of major IT issues.

12 What does it cover? Archiving Backup Data access Anti-Virus Security Anti-spam access Hardware check What can you expect from each service? Disk health Recovery Service What it does Benefits Availability Monitoring Checks status of your IT systems Anti-virus monitoring Assesses back up functionality Health check of hardware Regular reporting IT governance Ensures continuous, secure & flexible access to data Highlights issues early on Improves the connectivity of your IT systems Enhances the efficiency of your business MANAGED CONTINUITY Recovery Management Systems Risk Consulting Virus prevention Multi-tier back up continuity & archive Vulnerability management Reporting Quarterly risk audit Continuity planning Continuity testing Polices & IT governance Quick, flexible access to data & Removes stress of lost IT connectivity Fast response Minimises risk of losing revenues Value for money solution Less downtime Safeguards your business Helps you plan & prepare for business continuity How does it work? Getting your systems protected is easy. There is no hardware to install or any training required. It s easy to maintain and frees up your existing resources. Give our Managed Continuity team a call and they will get you started in no time. If you feel that Managed Continuity would benefit your business, get in touch with us now on or

13 AN AFFORDABLE WAY OF MANAGING YOUR DEVICES Want to improve access to your business systems? How safe is it for employees to access your data via a mobile device? Do you feel that it is out of your control? With the range of available devices growing day by day, why not take advantage of the choice available and offer your employees greater flexibility? Barriers to this include: MANAGED MOBILE Risk of data getting lost or stolen Rising costs of different price plans No process for managing different devices We take these worries away from you, giving you peace of mind and enabling you to work in the most efficient way for your business. The Solution Managed Mobile offers a comprehensive service whatever the device, whether company or employee-owned. Employee Owned Devices Company Owned Devices Enables passcode setting Wipes data if security breach Gives you better control of your data Quick, secure set up including policies Provides data on phone usage Increases both security & cost savings You can either go for a taster service or a complete managed solution that gives you total control over all your devices.

14 Why is it so effective? Works on any mobile device Affordable per-user monthly pricing, with no start-up costs No infrastructure to buy or maintain What can you expect from each service? Super-fast to set up and very to use Automated service, freeing up your time Tailor made for small and mediumsize businesses Service What it does Benefits Company devices Gives you a minimum amount of information about your devices Sets up basic tracking of your devices Helps you build up the management of your devices Shows how you can benefit from a more comprehensive service Gives you a bit more control over your devices MANAGED MOBILE Employee devices Secure company data Company devices Full managed service Enables you to set passwords on each device Wipes data if the device is lost or stolen Works on a complete range of devices Provides full company policies and processes for using devices Offers maximum security settings on your devices Gives detailed information on usage and pricing Increases the level of security Protects your business data Enables your employees to have greater flexibility in bringing their own devices to work Delivers consistency in how devices are used Gives you peace of mind in how your data is accessed Helps you save money by using devices in the most efficient way What should I do next? Once you decide Managed Mobile is for your business, our team will get you up and running in no time. If you feel that Managed Mobile would benefit your business, get in touch with us now on or

15 PROTECTING YOUR BUSINESS CRITICAL DATA Are you prepared for the unexpected? How would your business cope with unforeseen disaster - flood, fire, worse even? What if you lost or accidentally deleted important documents and files? Have you thought about how this would affect your business? We have. Managed Backup protects your critical business data, minimises the possibility of data loss and keeps your business running by: MANAGED BACKUP Providing a comprehensive, ultrasecure Backup service Giving you quick, flexible access to data - when you need it Utilising a scalable solution that grows as your business grows Offering a low-maintenance, easy-touse solution Providing support to get you up and running if the worst happens We ll keep you connected to your data - whatever happens - and more importantly, we ll give you peace of mind. Priceless. The Solution We ll provide the protection your business needs. One solution for disaster recovery, backup and critical business data protection. No more worrying about data protection. Managed Backup consists of three separate services that can be built up over time to give your data full protection that s tailored to your needs. You can build up your protection a step at a time - or take all three services for maximum data security ensuring continuous availability of critical business data in the event of a major IT problem or disaster. Basic Backup Comprehensive Backup Systems Risk Consulting Critical business machine backup (server, virtual machines, etc.) Daily reporting Gives you peace of mind Server & workstations backups Data archiving & continuity services Robust protection for all eventualities Quarterly risk audit Planning & testing Reduces risk of downtime

16 What it does cover? Backup Archiving Data access Recover & restore IT Governance Disaster recovery planning & consultancy What can you expect from each service? Service What it does Benefits Basic Backup Comprehensive backup for business-critical devices (Exchange, servers, virtual machines etc.) Assesses back up functionality Ensures continuous, secure and flexible access to important data Flexible - works across numerous platforms MANAGED BACKUP Comprehensive Backup Systems Risk Consulting Provides regular reporting Backup individual workstations & other devices Multi-tier back up Archiving facility Quarterly risk audit Continuity planning Continuity testing Policies & IT governance Minimises risk of lost revenues No file EVER deleted You re in control - multiple backup schedules to suit Gives you priceless peace of mind Less downtime Safeguards your business Helps you plan & prepare for business continuity How does it work? Getting your data protected is easy. There is no hardware to install or any training required. It s easy to maintain and frees up your existing resources. If you feel that Managed Backup would benefit your business, get in touch with us now on or

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