Maestro Managed Services from Silicon allows organisations large and small to forget about internal IT systems management and support and instead

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1 Maestro Managed from allows organisations large and small to forget about internal IT systems management and support and instead focus on key business activities. Reduce IT expenses and improve productivity and service levels without lifting a finger.

2 It s time to get proactive about maintaining your IT systems. Let s face it, waiting until something breaks is not the best way to maintain anything. Your IT systems and assets are no different the traditional break-fix service model you may be used to when looking after your technology environment is no longer acceptable. A proactive, preventative method of systems management goes a long way toward reducing system downtime, interruptions to productivity, and ultimately reducing your overall support overheads. Introducing Maestro Managed IT from. Maestro Managed IT from provides businesses with a hassle-free, proactive and predictable IT systems management solution that saves your organisation time, money and headaches. For a fixed monthly fee, all of your IT assets can be remotely managed and maintained. Software updates, remote monitoring and fault resolution, security patch management and anti-virus management are just some of Maestro s features. And, because most tasks can be performed remotely, Maestro Managed will probably cost you less than what you re currently paying for reactive support. Maestro Managed IT completely turned our IT environment around the proactive maintenance model costs us less, and has dramatically reduced the number of IT related issues. Nuvole CloudSuite from Systems

3 How does it work? Maestro Managed is made possible by installing an agent on every device that requires to be managed. This agent forms a secure link with our monitoring centre and constantly reports back information on the status of the device. The agent also allows us to securely access the device remotely, so that updates and patches can be seamlessly applied to all devices, and faults on any particular device can be addressed as soon as, or often before they even occur. Maestro Managed IT services is powered by Kaseya, the world s leading Managed Software. What are the Key Benefits? Maestro Managed IT services minimises your IT downtime and faults issues are addressed before they become expensive failures and outages. Features: Remote Monitoring The backbone of Maestro is a state of the art webbased monitoring system that constantly feeds IT health and performance information back to our operations centre over a secure connection. Remote Desktop Control Fast and secure access to your managed IT systems allows us to instantly respond to IT issues or provide an interactive user-support or training session ondemand. Proactive Maintenance When our monitoring system detects a potential IT issue, we are instantly alerted and can provide proactive support to address the issue before it affects your business. Security & Anti-Virus Management We automatically detect missing security patches or failed anti-virus systems. Missing patches or antivirus issues can be addressed remotely and out of hours ensuring you are not exposed to virus or hacker attacks. Back-Up Monitoring Our monitoring systems will ensure your important business data is being successfully backed up as expected. Daily alerts can be sent to indicate the success or failure of the back-ups. Maestro Managed IT reduces your IT support costs proactive maintenance and the ability to take corrective action remotely means fewer issues, less engineering time, and lower support costs. Fixed Fee IT Management our all you can eat managed services deliver predictable fixed costs no matter how many IT problems you have, so you can better manage cashflow, and operating expenses. Reporting Reports on our levels of response to various IT incidents and system health (performance, availability, security, software licensing etc.) You re provided with periodic reports that outline the results and value you are receiving through Maestro. Asset Management Report and track locations, owners, suppliers, date of purchase, warranty and lease details across all your managed IT devices. Inventory Management Get an up-to-date view of the hardware and software in use across your business. Track licensing, installation dates, locations and managed device hardware configurations.

4 Maestro Managed IT Part of the IT Solution Suite. Hardware Sales Hardware Leasing Server Project Work Hardware Provision CoLo StoreIT Fortress Professional Expertise IT Collaboration Cloud Computing SmallBiz SandpIT Reactive Ad-hoc Support Consultancy 3 rd Party Cloud Desktop Managed Server Managed SaaS Microsoft Online Maestro Managed IT from just makes sense the proactive maintenance and remote support mean that our IT systems are constantly up to date, and the number of issues we experience has reduced dramatically. And best of all it costs us less than our old service contract.

5 Maestro Managed IT are available in 3 simple packages: MaestroBlue is for businesses who just want to get away from the reactive break/fix IT support model to save time, money and headaches. It includes proactive monitoring, a guaranteed response time for on-site calls, inventory and asset management, and full reporting. MaestroBlue is a costeffective solution for proactive network management that can be scaled to meet your requirements on demand. MaestroGold is a more comprehensive management solution, providing even faster response times for incidents and on-site calls. It includes all the benefits of MaestroBlue, plus even more benefits such as group policy administration, software deployment and level 1 & 2 helpdesk support. MaestroGold is perfect for businesses with limited IT resource of their own, who want to focus their available energy into more productive tasks. MaestroPlatinum is our Premium Managed solution which takes full responsibility for every aspect of maintaining and enhancing your IT systems. It features all the benefits of MaestroGold but with even faster response times, inclusion of on-site support and full helpdesk support, meaning your IT support overhead becomes a thing of the past. It s perfect for businesses with little or no IT resource available for support. Maestro Blue Price per device MaestroBlue - PC: 1-50 Users $21.95 MaestroBlue - PC: 51 or more Users $19.95 MaestroBlue - Server $89.00 MaestroGold MaestroGold - PC: 1-50 Users $34.95 MaestroGold - PC: 51 or more Users $31.95 MaestroGold - Server $ MaestroPlatinum (restricted to Wellington area) MaestroPlatinum - PC: 1-50 Users $59.95 MaestroPlatinum - PC: 51 or more Users $54.95 MaestroPlatinum - Server $ For more information on which Maestro Managed IT service is right for your business, contact our sales team on , or

6 Maestro Feature Matrix: Desktop/Laptop/Client Device: Automated On-line Helpdesk Secure PC Remote Support Remote Proactive Monitoring Monitored Support Address Automated Desktop Optimisation & Management Remote Proactive Resolution Advanced Application Operational Support Asset / Inventory Management Remote Hardware Monitoring Windows Error Monitoring / Alerts / Proactive reporting Remote Network User Management Remote Network Policy Enforcement Remote Network Monitoring / Alerts Anti-Virus Management / Automated Updates Spyware Management / Automated Updates Software Application Blocking On -Site Emergency response time 6 hours 4 hours 2 hours Non-Emergency Scheduled Response Time 2 days 1 day Same day Reporting Quarterly Quarterly Monthly Phone Helpdesk via x Phone Helpdesk via 0800 number x Quarterly Site Visit including report x x Monthly Site Visit including report x x Out of Warranty / Non Desktop Hardware Repairs $120 $90 No Fee Desktop / Laptop Hardware Upgrades $120 $90 No Fee Travel Cost for On-site calls outs included (50km radius) Servers: All of the above, plus the following: Server On-Site Emergency Response Time 4 hours 3 hours 90 minutes Non-Emergency Scheduled Response Time 2 days 1 day same day Remote Management of Microsoft Exchange Server Remote Management of Microsoft SQL Server Remote Management of Microsoft Small Business Server Monitoring of Back-Ups Out of Warranty / Non Server Hardware Repairs $180 $120 No Fee Sever Hardware Upgrades $180 $120 No Fee

7 Contact Systems 73 Sydney Street Petone New Zealand Private Bag, Wellington Mail Centre Ph Strategic Partnerships:

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