DOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM.

Transcription

1 DOWNTIME BREACHES DATA LOSS. SYMANTEC TECHNICAL SERVICES HELP YOU AVOID THEM. Symantec Technical Services 2015 Symantec Corporation. All rights reserved. Go ahead, you ve got

2 There s More to Protect By 2019, the number of devices connected to IP networks will be more than 3X the global population. 1 Mobile data traffic worldwide grew 59% in Breaches are more frequent and more costly In 2015, the average cost for each lost or stolen record containing confidential information increased from $201 to $ The number of breaches increased 23% in % identified loss of employee productivity as the most impactful result of downtime disruption. 4 1 Gartner, What s Driving Mobile Data Growth? 2 Ponemon Institute, 2015 Cost of Data Breach Study: United States 3 Symantec Internet Security Threat Report Forrester/Disaster Recovery Journal November 2013 Global Disaster Recovery Preparedness Online Survey 2 Go ahead, you ve got

3 Symantec Is Security Keeping the world safe from ever-evolving digital threats with: Threat Protection Information Protection Cyber Security Services Website Security Protecting your environment against malicious threats and your information from misuse, damage or loss Safeguarding your information from to cloud with tracking, access controls and encryption The intelligence to understand your security environment in relation to the current threat environment Securing online transactions with the latest technology in SSL certificates 3 Go ahead, you ve got

4 Avoid the Security Gap Bridge the distance between the security technology you ve got and the security protection you need Even the best security software must be: Properly installed and configured Fully utilized Effectively managed and maintained Then it must be monitored, and customized to stay ahead of business requirements. Ensure your security posture fits your business needs. 4 Go ahead, you ve got

5 Optimize Security Gain a trusted advisor to customize solutions to meet your business needs Maximize Return Prevent issues with proactive services like product configuration reviews Train your staff to maximize security software functionality and minimize errors and downtime Minimize Risk Ensure up-to-date software capabilities and the best practices to support them 5 Go ahead, you ve got

6 Services to Help You Every Step of the Way Learn how Symantec provides services throughout the security lifecycle Prepare Design Deploy Operate Optimize Essential Support Customer Success Core Customer Success Select Customer Success Premium Education Consulting 6 Go ahead, you ve got

7 Access Content Updates and Support Expertise Essential Support delivers expert issue resolution and the content required to keep your environment current 24/7/365 access to support expertise Product updates, including new features, feature upgrades and version patches Security content updates, including virus definitions and spam rules 7 Go ahead, you ve got

8 Gain a Champion Inside Symantec Meet your business goals with Symantec s highest levels of responsiveness and support with the Customer Success Services portfolio Customer Success Premium provides: A Customer Success Manager who tailors Symantec solutions to meet business requirements, risk management and customization services, instructorled training, and priority access to more experienced support engineers, 24x7 Customer Success Select provides: A single point of contact, plus access to a designated expert in a specific product family, and priority access to more experienced support engineers, 24x7 Customer Success Core provides: A single point of contact plus priority access to more experienced support engineers, 24x7 8 Go ahead, you ve got

9 Enhance Your Success with Supporting Services Symantec Consultants can help you assess, design, implement and manage systems and protocols in: Data Security Endpoint Management Security Monitoring and Management Increase the value of Symantec solutions with Symantec Education Anytime, anywhere online learning In-class or virtual instructor-led education Certification for validated expertise 9 Go ahead, you ve got

10 Protection Isn t Complete without Symantec Services Core Customer Success Services A single point of contact who acts as your advocate along with priority access to more experienced support engineers Select Essential Support Personalized access to a designated engineer with technical expertise in a specific product family, who s also familiar with your environment 24/7 access to technical support engineers Premium Your own designated Customer Success Manager who helps you grow security proficiency and meet your business goals Rapid response issue resolution, 24x7 Customization and risk management services Included access to Symantec instructor-led training Emergency on-site support when required Product updates, including feature upgrades and version patches Security content updates, including virus definitions and spam rules Consulting Knowledge and expertise throughout the software lifecycle to help you meet your business goals Education 24/7/365 online learning anywhere In-class or virtual instructor-led education Certification 10 Go ahead, you ve got