Wharf T&T. Strictly Business Newsletter 2015 Vol.1. Feature Story COL Crowned Excellent HR Information System Provider at HR Excellence Awards

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1 Wharf T&T Strictly Business Newsletter 2015 Vol.1 Feature Story COL Crowned Excellent HR Information System Provider at HR Excellence Awards Awards and Recognition Carry on the Winning Streak Customer Highlight FibreCloud Brings New Pathway to Enhance Communication and Collaboration in AmorePacific Product Highlight Get into the Fast Lane Events Update Get an Insight into the World of ICT Corporate Social Responsibility Go Green with Us

2 Feature Story COL Crowned Excellent HR Information System Provider at HR Excellence Awards COL Limited (COL), the IT services subsidiary of Wharf T&T Limited, takes pride in being the pioneer to receive the Excellent HR Information System Provider Award at the HR Excellence Awards 2014, after thorough and stringent assessment and evaluation processes. The winning project featuring the successful implementation of COL s flagship HR Information System (HRIS), HR Pro, in Shun Hing Group best illustrates the outstanding performance of COL team in project execution, business achievement and innovation. In merely 8 months, COL fully catered to the different business needs of Shun Hing Group and made good use of HR Pro to successfully standardise the HR processes and practices among its 11 operating companies. COL s strong domain know-how and tremendous experience in HR system development expedited the implementation of a sustainable corporate HR system in Shun Hing Group for HR process automation. With HR Pro well in place, Shun Hing Group embraced the new HR paradigm and reaped fruitful benefits from improved productivity and collaboration. HR Pro is a full-featured HRIS with scalable infrastructure, encompassing strong functionality such as talent administration management, employee self-service portal via website browser and mobile app, advanced workforce planning and managerial strategic analysis. Accompanied by COL s end-to-end consultancy, training and system maintenance services, it helps streamline workflow, enhance operational efficiency and drive organisational development. Organised by the Hong Kong Institute of Human Resource Management, the HR Excellence Awards programme recognises organisations and individuals who achieve business success through outstanding people management strategies and practices. 2 Wharf T&T Strictly Business Newsletter

3 Awards and Recognition Carry on the Winning Streak Wharf T&T possesses a wealth of experience and know-how as well as a proven track record which pave the way to environmental and business excellence. 5 years Low-carbon Office Operation Programme Gold Label Wharf T&T is the first information and communications technology (ICT) services provider in Hong Kong to attain the Gold Label of the Low-carbon Office Operation Programme (LOOP) for 5 consecutive years since the launch of the programme. Through participation in LOOP and extensive efforts in 4C Commit, 'Calculate, 'Cut and 'Communicate, Wharf T&T successfully reduced carbon emission levels and demonstrated an encouraging result with an impressive 28% reduction in carbon emission per capita this year, far lower than the average annual carbon reduction rate per capita of verified LOOP offices. Wharf T&T not only succeeded in cutting down electricity consumption and paper use, it also made use of ICT extensively to drive office automation via human resources management system, electronic billing system, Cloud Voice unified communication service and a full suite of video conferencing solutions. 2 years 2 years e-zone e-brand awards 2014 The Best of Telecommunication Network Provider SMB World Awards 2014 Cloud Voice The Best SMB Services Unified Communications 3 years 3 years Your Focus Hong Kong White Collar s Most Favourite Brand Award 2014 Most Favourite Business Fibre Broadband and Cloud Service Brand Award Hong Kong Business High- Flyers Awards 2015 Fixed Network and Boardband - Telecommunications Celebrate 20 th anniversary 2015 marks the 20 th anniversary of Wharf T&T. After years of pursuit of excellence and innovation, Wharf T&T has firmly established itself as a leading ICT services provider in Hong Kong and is poised to grow to the next level, create more value for businesses and drive Hong Kong s ICT development forward. Stay tuned for upcoming celebration events! 2015 Vol.1 3

4 Customer Highlight FibreCloud Brings New Pathway to Enhance Communication and Collaboration in AmorePacific Industry: Challenge: Solutions: Benefits : Cosmetics and skincare AmorePacific Hong Kong Co Limited is committed to staff engagement. To enhance staff relationships, traditional and voice communication between dispersed workforce across multiple locations is insufficient to cope with business expansion. Targeted to run a green office, various eco measures were in place everywhere and the obsolete paper-based internal processes entailed a change to electronic Upgraded broadband connection in head office to 200Mbps Employed FibreCloud to establish a cloud-based intranet for all staff use Improved internal communication and collaboration between head office and retail outlets Significant reduction of paper use and carbon footprint Cloud computing is a key IT enabler for businesses and it forms a new business model to drive innovation. For dynamic businesses such as cosmetic and skincare retailers, moving to the cloud is not an option but a necessity; it enables maximum communication and collaboration between multi-site work groups which delivers a competitive advantage for business success. AmorePacific, Korea s No. 1 beauty corporation with famous brands of Laneige, Sulwhasoo and AMOREPACIFIC, is at the forefront of innovation and opts for cloud technology. Wharf T&T delivers on the promise of cloud and introduced a real cloud service, FibreCloud, which successfully resulted in an efficient and effective collaboration experience to over 400 colleagues in AmorePacific Hong Kong Co Limited (AmorePacific HK). Andy Foo, IT Manager of AmorePacific HK, tells us about their cloud journey and how FibreCloud makes their operation more agile and colleagues more connected. 4 Wharf T&T Strictly Business Newsletter

5 How did Amorepacific HK utilise ICT in daily business operation? Andy: With a strong emphasis on network infrastructure, we worked closely with Wharf T&T and underwent a major upgrade on broadband network in office and frontline environment. Currently, our head office has a 200Mbps ultra-high speed broadband connection to cater for multiple device usage. The increased bandwidth makes connection faster and the network more reliable, so that colleagues can operate fully at all times in office and beyond. Riding on Wharf T&T s reliable and robust fibre network backbone, we made a shift to the cloud. Instead of having on-premise servers to support various business applications, we employed FibreCloud and launched a cloud-based intranet for all staff use. Not only is company information made more transparent to colleagues via intranet, colleagues can also share information and collaborate on projects through increased communication. When considering moving to the cloud, why did you select Wharf T&T service? Andy: Wharf T&T was our first choice because of its solid experience in ICT infrastructure, good reputation in the industry as well as a wide range of bespoke and cost-effective ICT solutions. FibreCloud is highly scalable accompanied by strong local support and that is a true advantage over competitors. Their 24x7 technical support service and professional personnel offer practical advice and assistance to make our cloud journey safe and smooth. How did FibreCloud benefit AmorePacific HK? Andy: With FibreCloud, our intranet is now successfully in use which gives all colleagues direct, fast and secure access to a wider range of shared tools all year round, including e-forms, staff directory, company resources library etc. In particular, frontline colleagues and colleagues on the move can now collaborate anywhere, anytime and on any device, without loads of back-and-forth messages and phone calls, which proved to boost internal communication and staff productivity. FibreCloud also aligned with the environmental policy of AmorePacific HK. The intranet running on FibreCloud facilitated office automation, turned the paper-based processes into electronic workflows, and contributed to a paperless office. At retail level, frontline colleagues can now readily access the most up-to-date staff directory, operation manuals and product materials online, so that printing of such documents become unnecessary. What s more, all resources on the intranet are centrally managed which helps lower carbon emission. Given that FibreCloud can easily scale up and down whenever and wherever needed, AmorePacific HK has all the virtual resources and storage it needs, even at peak times with high traffic volume. With FibreCloud well in place, are there any new developments in progress? Andy: FibreCloud enables us to execute new ways of doing business efficiently. For example, we are ready to introduce a service desk system for retail outlets to submit online requests to corresponding service providers for repair and visual display works in order to streamline retail operation without hassle and delay. On top of this, we are also in progress to put up some self-learning videos and tools for colleagues to better deal with customers and challenging situations. These videos will make training anytime, anywhere a reality and let colleagues study at their most convenient time, venue and pace. What do you think of Wharf T&T as an ICT partner? Andy: Wharf T&T delivered a successful and smooth deployment of FibreCloud from beginning to end in as short as 2 weeks. FibreCloud helped us reap the full benefits of cloud and their professional team fully addressed our needs and supported us all the way to optimise cloud resource utilisation. All in all, FibreCloud is more cost-effective, flexible and faster to deploy that well serve the ever-rising IT demand. For any businesses looking to innovate and thrive in the cloud era, I will certainly give my vote to FibreCloud as our successful experience speaks for itself Vol.1 5

6 Product Highlight Get into the Fast Lane Wharf T&T rides on its own fibre optic network and offers comprehensive data connectivity solutions and assurance in order to meet the ever-changing business demand. SDNet/2 WAN Service Supports Shanghai-Hong Kong Stock Connect Shanghai-Hong Kong Stock Connect was launched in November 2014 and it marked an important milestone of the Hong Kong and Mainland stock markets. To help local financial institutions and broker firms capture business opportunities arising from the programme, Wharf T&T SDNet/2 WAN service provides low latency connectivity and a secure gateway directly to Hong Kong Exchanges and Clearing Limited (HKEx) platform for making transactions and settling shares listed on the Shanghai Stock Exchange. As Shanghai-Hong Kong Stock Connect allows investors to trade shares listed in Shanghai through Hong Kong's stock exchange and to trade Hong Kong-listed shares through the stock exchange in Shanghai, local financial institutions and broker firms are in need of a robust network infrastructure to facilitate greater data connectivity in and between offices, branches, data centres and other related facilities. Whether enterprises are looking for high-speed access or high bandwidth capacity, Wharf T&T has all your needs covered. MEF Carrier Ethernet 2.0 Warrants Strong Ethernet Backbone Certified with MEF Carrier Ethernet 2.0 (CE 2.0), Wharf T&T s Ethernet services conform to the latest Carrier Ethernet specifications and highest quality standards, so that businesses can enjoy superb network performance, high service level and multi-vendor interoperability to realise the potential of a connected network. 1 millisecond (ms) Metro Ethernet service Financial institutions and broker firms value time above all else and hence a fast and reliable network connection becomes increasingly business-critical. The 1 millisecond (ms) Metro Ethernet service provides secure, seamless and ultra-fast multi-point to multi-point access with high availability and low latency. 100Gbps Ethernet service To keep up with the exponential growth of transaction and customer data, the demand for bandwidth continues to rise. The ultra-fast 100Gbps Ethernet service is a major development that revoluntionises the traditional network landscape and demonstrates high performance and resilience. Along with the new and advanced Ethernet services, Wharf T&T has laid a future-proofed data network foundation to bring enterprises, customers, vendors and the world even closer. Not only does Wharf T&T has the best-in-class architecture and strong capability to support your network all along, Wharf T&T also deliver end-toend business-grade solutions for enterprises of all sizes, encompassing FibreCloud, IT security solutions, unified communication solutions, local and international data connections as well as data centre services. 6 Wharf T&T Strictly Business Newsletter

7 Events Update Get an Insight into the World of ICT Wharf T&T makes major leaps to remain ahead of technology and sheds light on new developments and future trends in the ICT industry. HR Magazine Conference Put your feet up HR 16 Oct 2014 VMware Solutions Symposium Hong Kong Nov 2014 Unleash Education Power in the Cloud e-learning Seminar 21 Nov 2014 HKTDC World SME Expo Dec 2014 Learning & Teaching Expo Dec 2014 SCMP HR Conference Dec 2014 SME's Technology Crime Prevention and Information Security Seminar 13 Jan 2015 Workplace Netiquettes & Talent Management 16 Jan 2015 Send 2015 Vol.1 7

8 Corporate Social Responsibility Go Green with Us! Wharf T&T works towards environmental sustainability and steps up to protect the planet and combat climate change. How Power-off GREEN competition are we in working place? The 6-month Power Off campaign was completed and each division got more and more involved and committed to energy conservation. Over 80% of all office monitors were turned off outside office hour which successfully cut down electricity use and carbon emission. Green Survey Result 2014 The company-wide green survey received an overwhelming response and the findings revealed how green our colleagues were in creating a green office environment. All colleagues followed closely the 3R principle Reduce, Reuse, Recycle in daily operations and effectively saved vast amounts of paper, water, electricity and resources such as plastic, glass and metals ce paper usage 0 Reduce electricity consumption Reduce paper usage Reduce water usage Reduce electricity consumption Reduce water usage Reuse papers & reusable utensils Reuse papers & reusable utensils Recycle paper, plastic, glass, metals Recycle paper, plastic, glass, metals Green Plants Green Plants Green Transport Green Tran Company Individual Leadership Development Programme Nurture Young ICT Talents to Always Stand by You Wharf T&T developed a team culture for success and presented the annual outward bound programme, an outdoor experiential training, for young talent to discover and develop their potential in a wild setting. On the 3-day expedition to Sai Kung, 18 Wharf T&T s Leadership Development Programme leaders, along with 3 students from CCC Kei Heep Secondary School, thrived on different challenges and developed life skills in problem solving, leadership and teamwork. 9/F, KITEC, 1 Trademart Drive, Kowloon Bay, Hong Kong