IBM and Cisco Alliance Demo Non-Flash Version OVERVIEW. Narrative: Is your business poised for growth?

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1 1 of 65 IBM and Cisco Alliance Demo Non-Flash Version OVERVIEW 1. Is your business poised for growth? Is your business poised for growth? 2. Is it agile enough to respond to customer demands and market opportunities while defending against threats? Is it agile enough?

2 2 of Can it operate in the real-time, organic business model required today? Can it operate in real time? 4. A secure network is the platform for business growth and agility the platform for communicating and collaborating with customers, co-workers and partners the platform for increasing productivity and expanding the reach of enterprise applications. In short, the network is the platform for transforming your business the basis for innovation and growth. Your network is the platform for business growth and agility.

3 3 of IBM the leader in information technology and Cisco the leader in networking formed a strategic alliance... <IBM logo> The information technology leader <Cisco logo> The networking leader because we share a vision of how critical the network and all of its possibilities are to business. IBM and Cisco Alliance

4 4 of Together, the alliance can deliver high-value business solutions faster and more effectively so your business can be more competitive. The alliance delivers high-value business solutions that enable you to be more competitive. 8. The IBM and Cisco Alliance is much more than just... <IBM logo>

5 5 of each company offering the other s products and services. <Cisco logo> 10. It is highly strategic in nature with each company sharing technology, R&D and deep expertise in their core areas of knowledge. IBM and Cisco Alliance Technology R & D Deep expertise

6 6 of The alliance includes dedicated executives and business professionals. It enables a platform for innovative solution development where best-of-breed services and technologies from each company... The alliance includes dedicated executives and business professionals are brought together, and new, unparalleled business solutions emerge solutions tailored to meet your business requirements. None

7 7 of The IBM and Cisco Alliance focuses on delivering solutions built upon several advanced technology areas, including unified communications, wireless, security, data center and storage solutions. The resulting solutions are then optimized for specific industries. Business solutions Unified communications Wireless Security Data center 14. There are industry solutions for Retail. The Store Networking Foundation suite improves retailer and employee collaboration, increases total store connectivity to improve information sharing and intelligence, and enables wireless connectivity to improve customer service. Retail The Store Networking Foundation suite improves collaboration and information sharing, enabling you to improve productivity and customer service.

8 8 of There are public sector solutions, enabling government, education and health care organizations to improve information flow between those serving these areas and the constituents who rely upon them. Public sectors Our public sector solutions enable organizations to improve information flow to and from their constituents. Government Education Healthcare 16. In addition to public sector... Public sector

9 9 of there are also powerful industry solutions for financial institutions... Financial automotive manufacturers and suppliers... Automotive

10 10 of energy and utility companies and more. These are just some examples of our client-based solutions. Energy & utility 20. The IBM and Cisco Alliance can deliver solutions and infrastructure components that enable productivity, collaboration and security in your organization, transforming your business Business Advantages Productivity Collaboration Security

11 11 of that can extend the reach and impact of your enterprise solutions with greater confidence and less risk and that can help you focus on customers, growth and opportunities. Focus on customers, growth and opportunities. 22. Find out more about how transforming your network and infrastructure can transform your business by visiting us on the web. IBM and Cisco Alliance

12 12 of 65 COMMUNICATIONS ENERGY AND UTILITIES 1. There are enormous challenges facing energy and utility companies... Energy and utility companies are challenged to: from improving profitability and balance sheets in a constrained revenue environment... Energy and utility companies are challenged to: Improve profits in a constrained revenue environment

13 13 of to increasing network reliability despite aging assets and rapidly growing demand... Energy and utility companies are challenged to: Increase network reliability despite aging assets and growing demand to dealing with increased regulatory demands and security risks. Energy and utility companies are challenged to: Respond to increased regulatory demands and security risks

14 14 of The IBM and Cisco Utilities Network Revitalization Solutions help E&U companies resolve these challenges through a series of offerings. The IBM and Cisco Utilities Network Revitalization Solutions 6. Mobile workforce management utilizes secure, wireless, IP-enabled communications to empower a highly-productive mobile workforce. This offering enables technicians to cost-effectively speed outage resolution through more efficient collaboration, fault identification and dispatch. Mobile workforce management empowers remote field workers to be more efficient.

15 15 of Asset lifecycle management moves E&U companies from a reactive to a proactive asset management model, allowing them to monitor end-to-end assets more efficiently to help prevent outages and extend asset life. Asset lifecycle management enables end-to-end monitoring to help prevent outages and extend asset life. 8. Advanced meter management greatly reduces operating costs by deploying "smart" meters over a wireless IP network, enabling accurate, real-time data collection, remote meter management, and facilitating time-based billing incentives to help smooth peak demand. Advanced meter management reduces costs by enabling remote meter data collection and management.

16 16 of These solutions are built upon a secure, flexible, intelligent infrastructure... These solutions are built upon an infrastructure that is secure, flexible, intelligent and scalable and they can be phased in over time, based on customer priorities. These solutions are built upon an infrastructure that is secure, flexible, intelligent and scalable.

17 17 of Find out more... Secure Flexible Intelligent by visiting us on the web. The IBM and Cisco Utilities Network Revitalization Solutions

18 18 of 65 DISTRIBUTION STORE NETWORKING FOUNDATION 1. Retailers everywhere have common objectives. They need to: continuously enhance the shopping experience for customers... Common objectives for retailers: Continuously enhance the shopping experience for customers communicate more effectively with store managers and staff... Common objectives for retailers: Communicate more effectively with store managers and staff

19 19 of intelligently manage inventory, staffing and other resources... Common objectives for retailers: Intelligently manage inventory, staffing and other resources ensure a high level of security with customer and transaction data... Common objectives for retailers: Ensure a high level of security with customer and transaction data

20 20 of enable rapid expansion of new store locations... Common objectives for retailers: Enable rapid expansion of new store locations all while reducing operating expenses. Common objectives for retailers: All while reducing operating expenses

21 21 of The IBM and Cisco Store Networking Foundation, or SNF, was designed to achieve all of those objectives. The IBM and Cisco Store Networking Foundation 8. It s a single IP network driving the best-in-class applications that can transform your stores from point-of-sale, kiosk and rich mobile customer support applications to digital merchandising, employee training, and intelligent portal solutions to enabling security, building automation and advanced call center capabilities. Store Networking Foundation POS Kiosk Mobile customer device Digital advertising Employee training Intelligent portal solutions Security Building automation Call center

22 22 of By combining voice and data services with the highest manageability and security standards in a single platform, SNF ensures all of your stores can deliver a rich, secure and consistent experience for your customers. Store Networking Foundation Delivers a rich, secure and consistent experience for your customers 10. And it enables remote, centralized management of all IT components while greatly simplifying your ability to quickly deploy new stores. Store Networking Foundation Enables remote, centralized management of all IT components while greatly simplifying your ability to quickly deploy new stores

23 23 of Discover more about how the IBM and Cisco Store Networking Foundation can transform your stores by visiting us on the web. The IBM and Cisco Store Networking Foundation PUBLIC SECTOR PUBLIC SAFETY 1. Organizations in the public sector face enormous challenges globally and locally. Perhaps the biggest challenge is how to improve public safety in a world of increasing threats, where budgets are limited and communication infrastructures can delay or impair first responder efforts. Organizations in the public sector face enormous challenges globally and locally.

24 24 of IBM and Cisco have teamed to provide public sector-based organizations with secure solutions that can greatly improve their ability to rapidly identify, respond to and mitigate public safety threats. Command, control, and collaboration Workforce mobility and network digital video surveillance from IBM and Cisco Identify Respond Mitigate 3. These solutions leverage and connect your existing equipment, delivering the interoperability and analytics necessary to automate and coordinate responses throughout all public sector services. None

25 25 of For example, imagine sensors that enable a command center to detect a truck accident which has caused a dangerous chemical spill on a major highway. Sensors enable a command center to detect a truck accident and chemical spill. 5. Alerts are immediately sent over a secure, unified wireless network, automatically dispatching police, fire and emergency medical services to the scene. Alerts are immediately sent, automatically dispatching police, fire and emergency medical agencies to the scene.

26 26 of En route, first responders receive the details around the type of chemicals the truck was carrying, alternative traffic routing recommendations and real-time visuals of the extent of the accident. En route, first responders receive data about what the truck was carrying, alternate traffic routes, and real-time visuals. 7. The rapid response and rich real-time information enable first responders to contain the situation before anyone is harmed. The rapid response and rich, real-time information enable first responders to contain the situation before anyone is harmed.

27 27 of This is just one example of how the IBM and Cisco Alliance can improve public sector services through affordable, secure voice, text, video and wireless communications solutions. Find out more by visiting us on the web. Command, control, and collaboration Workforce mobility and network digital video surveillance from IBM and Cisco INDUSTRIAL SECTOR SECURE WIRELESS SUPPLY CHAIN FOR AUTOMOTIVE 1. Many industries utilize extensive supply chains, but there are few industries where supply chain problems generate greater cost setbacks than in automotive. Supply chain disruptions can generate huge cost setbacks in the automotive industry.

28 28 of Automotive manufacturers must decrease their risk and production costs by increasing visibility to order, inventory and distribution information and securely sharing it across the supply chain for faster, proactive decisions. Supply chain solutions Increase visibility to order, inventory and distribution information 3. IBM and Cisco offer a secure wireless supply chain for automotive solution designed to meet those needs. The IBM and Cisco secure wireless supply chain for automotive solution

29 29 of Capturing data with wireless technology at each point in the supply chain, then sharing it securely throughout, enables manufacturers and suppliers to actively monitor inventory and other status in real time. Integrated. Wireless. Secure. Capture and share data securely at each point in the supply chain 5. This automates and accelerates manually intensive processes such as re-ordering, invoicing and machine maintenance, while minimizing costs, and enables the transformation to a more demand-driven model. Integrated. Wireless. Secure. Automates and accelerates manually intensive processes while minimizing costs

30 30 of Because it's an end-to-end solution, incidents can be communicated immediately and securely to individual suppliers and enterprise applications before they become larger, more costly problems. End-to-end solution Events can be communicated immediately and securely 7. The solution seamlessly integrates data, voice and video so manufacturers can collaborate with other supply chain members in richer, clearer ways. End-to-end solution Collaborate with other supply chain members in richer, clearer ways

31 31 of Visit us on the web to find out more about how the IBM and Cisco secure wireless supply chain for automotive solution can optimize your supply chain. The IBM and Cisco secure wireless supply chain for automotive solution FINANCIAL SECTOR FRONT OFFICE SOLUTIONS FOR RETAIL BANKING 1. Banks today no longer have the luxury of operating during bankers' hours. Customers demand access anytime, anywhere, through any available means. Banking today means: Anytime, anywhere customer access

32 32 of Today's banks face strict regulatory and reporting burdens... Banking today means: Strict regulatory and reporting burdens and the challenges of mobile workforces. Banking today means: Mobile workforces

33 33 of To grow and retain customers, banks need to provide greater convenience, deliver new services and be more responsive. Banking today means: Improved convenience, services and responsiveness 5. Thriving in this next generation banking environment requires the right combination of technology, solutions integration and communications a combination delivered by IBM and Cisco. IBM and Cisco front office solutions for retail banking Innovative technology Solutions integration Advanced communications

34 34 of The cornerstone for today's optimized bank is a secure, resilient network foundation that enhances the bank's ability to maximize and generate new opportunities. A secure, resilient network foundation enhances the bank's ability to maximize and generate new opportunities. 7. Once optimized, the network facilitates new and existing banking solutions that can be efficiently layered upon that foundation. This optimized network foundation supports all higher-level integrated solutions. Optimized network Facilitates banking solutions that can be layered upon the foundation

35 35 of These include an optimized branch infrastructure that provides powerful new capabilities for tellers, employees and customers. The network can be tailored across a range of branch deployment architectures and is designed to support full virtualization. Optimized branch infrastructure Provides exciting new capabilities for tellers, employees and customers 9. Unified communications integrates and digitizes voice and data. This empowers branches to streamline employee collaboration while giving customers rapid access to key employees, such as loan officers, financial planners and investment advisors using online or in-branch video on demand. Unified communications Integrates voice, data and video, improving employee collaboration and customer responsiveness

36 36 of The contact center personalizes the customer experience according to their needs across their full banking relationship, instead of just focusing on individual products or accounts. This increases both customer and employee satisfaction, ensuring the bank can better manage individual needs and retain clients. Contact center Personalizes the customer experience while improving customer and employee satisfaction 11. Optimized self-service delivers a consistent, seamless and rich banking experience for however and wherever customers choose to do their banking. Optimized self-service Delivers a consistent, seamless and rich customer experience across all non-face-to-face banking channels

37 37 of Customers can begin a process or transaction using one channel and easily continue it or complete it via another channel. Optimized self-service Delivers a consistent, seamless and rich customer experience across all non-face-to-face banking channels 13. And with telepresence, customers can communicate face-to-face with banking experts, even when they're not in the same location. Banks can now better leverage those experts, enabling key advisors to meet with customers more readily. Telepresence Enables customers to communicate face-to-face with banking experts even when they're not in the same room

38 38 of Bank executives can share ideas, discuss issues, and create courses of action without the need to travel. Telepresence Allows bank executives to collaborate and make strategic decisions as if they were meeting in person 15. These solutions differentiate your bank as a customer-centric organization by creating significant advantages in automation, mobility, customer flexibility, security and communication. These advantages drive incremental selling opportunities, a transformed customer experience, streamlined reporting, more intelligent use of resources and reductions in the total cost of operations... These solutions create significant advantages in automation, mobility, customer flexibility, security and communication.

39 39 of resulting in improved customer and employee satisfaction, productivity and profitability. IBM and Cisco front office solutions for retail banking Enhance customer and employee satisfaction Improve productivity Increase profitability 17. Visit us on the web to find out more about how the IBM and Cisco front office solutions for retail banking can help you transform your bank to compete and win in the next generation of banking. IBM and Cisco front office solutions for retail banking

40 40 of 65 UNIFIED COMMUNICATIONS OVERVIEW 1. The speed of business continues to accelerate, placing a premium on the speed and efficiency of your communications. The speed of business continues to accelerate. 2. Most companies have distinct, siloed infrastructures for their voice, data, video, wired and wireless communication channels. Most companies have a siloed infrastructure for each communication channel. Voice Data Video Wireless

41 41 of This not only drives up costs, more importantly, it makes crosschannel collaboration and new strategic initiatives far more difficult to achieve. This drives up costs and makes cross-channel collaboration difficult. 4. An IBM and Cisco unified communications solution enables you to shatter those limitations. Unified communications

42 42 of By securely integrating voice, data, video, wired and wireless... Integrating these channels simplifies communications and enables new capabilities it simplifies your existing communications while opening the door to exciting, new, rule-changing capabilities. Integrating these channels simplifies communications and enables new capabilities.

43 43 of For example, IBM and Cisco offer several solutions built upon the unified communications foundation. Several solutions are built upon the unified communications foundation. 8. These include Real-time collaboration, which enables seamless cross-channel communication and availability status to meet each user's preferences and needs... Real-time collaboration Enables seamless cross-channel communication and availability status

44 44 of Contact center, which helps automate, simplify and expand capabilities to improve customer and employee satisfaction... Contact center Automate, simplify and expand capabilities to improve customer and employee satisfaction And telepresence, which facilitates enterprise-wide video communications. Leveraging high definition video, telepresence empowers people at disparate locations to collaborate and resolve problems in minutes that would otherwise require lengthy and costly face-to-face meetings. Telepresence Leverages high definition video to facilitate video communications

45 45 of Discover how an IBM and Cisco unified communications solution can help you reduce management, support and operating costs, while increasing your competitive advantage... Unified communications Reduce management costs Reduce support costs Reduce operating costs Increase competitive advantage by visiting us on the web. Unified communications

46 46 of 65 UNIFIED COMMUNICATIONS REAL-TIME COLLABORATION 1. How does your company communicate with customers, employees and suppliers? Too much productivity is lost by individuals failing to reach colleagues because they're working offsite... or on the road without access... or in meetings and unavailable. Too much productivity is lost due to inefficiencies in communication. 2. The IBM and Cisco real-time collaboration solution breaks down those barriers and inefficiencies. Together, we deliver strategy, architecture, design, integration and deployment services to help you implement and manage the solution. Real-time collaboration Strategy and assessment services Architecture and design services Integration and deployment services Management services

47 47 of It's built upon IBM collaboration and Cisco's unified communications solutions, which integrate voice, data and video, wired and wireless communications. An IBM and Cisco unified communications solution lets you seamlessly communicate across different channels. 4. This integrated, IP-based platform lets you seamlessly communicate across channels. An IBM and Cisco unified communications solution lets you seamlessly communicate across different channels.

48 48 of The solution makes it easy for you to be reached the way you wish to be reached, and to reach others according to their preferences, and can instantly adapt to changes throughout your and their workday and workweek. Real-time collaboration enables you to: Reach others regardless of device or location 6. Think of it as a connectivity layer that securely and transparently translates and routes communication from the sender to the receiver, across any wired or wireless channel, independent of device. Real-time collaboration enables you to: Translate and route all your communications transparently and securely

49 49 of The presence feature lets you immediately see if people are online and available for a phone or video call, and they can do the same for you. Real-time collaboration enables you to: Immediately see if your colleagues are available and online 8. If they're available, you can simply Click to Call and contact them without wasting any time or effort. Real-time collaboration enables you to: Immediately see if your colleagues are available and online

50 50 of And because communications are unified, users can tap into powerful web and video conferencing capabilities. And because communications are unified, users can tap into powerful web and video conferencing capabilities. 10. The result? Improved productivity and customer service... reduced operational, management and support costs... and most importantly reduced frustration. Real-time collaboration Improve productivity Improve customer service Reduce operational costs Reduce management costs Reduce support costs

51 51 of Discover more about anytime, anywhere, any device communications by visiting us on the web. Real-time collaboration UNIFIED COMMUNICATIONS CONTACT CENTER 1. Your contact center is a critical point of communication between you and your customers. Your contact center is a critical point of communications.

52 52 of It provides you that rare opportunity to impress your customers or frustrate and anger them. 3. If your contact center responds too slowly to your customers' needs, it's easier than ever for them to shift their loyalty to your competitors. A frustrating or unresponsive contact center experience can cause you to lose customers.

53 53 of An IBM and Cisco contact center solution empowers your contact center to be more responsive. Contact center 5. An IP-based solution, your contact center can interact with customers using whatever channel works best for them: voice, , video, messaging or chat. An IP-based contact center enables you to interact with customers using voice, , video, messaging or chat.

54 54 of Customers can also use kiosks to access advanced self-service and "Ask an expert" features to easily get the detailed information they need. Advanced self-service and "Ask an expert" features are available through kiosks. 7. Other features include automatic callback... A contact center solution delivers: Automatic callback

55 55 of so customers aren't held up... A contact center solution delivers: Automatic callback waiting for an available agent... A contact center solution delivers: Automatic callback

56 56 of automatic routing to a knowledgeable agent based on the customer's input about their needs... A contact center solution delivers: Automatic routing to a knowledgeable agent real-time forwarding of customer information when calls are transferred... A contact center solution delivers: Real-time forwarding of customer information

57 57 of and advanced self-service capabilities. A contact center solution delivers: Advanced self-service capabilities 13. An IBM and Cisco IP-based contact center can deliver a better customer experience and greatly improve customer satisfaction... An IP-based contact center solution delivers a better customer experience, improved customer satisfaction and increased employee job satisfaction.

58 58 of which has the added benefit of improving employee job satisfaction. An IP-based contact center solution delivers a better customer experience, improved customer satisfaction and increased employee job satisfaction. 15. And, it also reduces your total cost of ownership through improved productivity and operating efficiency, reduced capital expenses and far lower local and long-distance charges. Contact center Improve productivity Improve operating efficiency Reduce capital expenses Lower local and long distance charges

59 59 of Visit us on the web to find out more about IBM and Cisco contact center solutions. Contact center UNIFIED COMMUNICATIONS VIDEO COMMUNICATIONS TELEPRESENCE 1. Business continues to become increasingly fast-paced and global. Relationships must be built quickly and decisions made instantly. The pace of business continues to increase.

60 60 of Sometimes a phone call doesn't suffice, but travel is expensive and takes time. Decisions are delayed and productivity suffers, compromising your competitiveness and bottom line. Maintaining today's global business relationships can be time-consuming and expensive. 3. Video communications from IBM provides the best of both in-person meetings and telephone conversations, enabling faster decisions with the confidence and relationship building that come from seeing participants face-to-face. Video communications enables faster decisions and improved relationships.

61 61 of New advances in video technology provide high-quality experiences from the board room to the desktop and everywhere in between, providing instant face-to-face communication while avoiding travel and delays. And, reducing travel means it's a greener way to collaborate. High-quality video provides instant face-to-face communication. 5. The video communications telepresence solution from IBM combines the high-quality experience of a Cisco TelePresence solution with IT architecture and design, integration, deployment, networking, maintenance and support services from IBM. Video communications telepresence High-quality experience of a Cisco TelePresence solution IT architecture and design, integration, deployment, networking, maintenance and support from IBM

62 62 of IBM will work with you to integrate telepresence in your unified communications vision. We offer services to handle everything from project management of room readiness... Integration of video communications into your unified communications delivers: Project management of room readiness to networking requirements and IT architecture... Integration of video communications into your unified communications delivers: Networking and IT architecture

63 63 of to integration with your enterprise applications... Integration of video communications into your unified communications delivers: Call manager and application integration to help desk and concierge services... Integration of video communications into your unified communications delivers: Help desk/concierge services

64 64 of all from a single, global solution provider. Integration of video communications into your unified communications delivers: A single, global solution 11. Further, experts from our industry teams can work with you to weave video communications into your products and processes, increasing your ROI and allowing you to focus on your business. Team experts can help weave video communications into your products and processes.

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