Wharf T&T. Strictly Business Newsletter 2012 Vol.3. Corporate News Events Highlight

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1 Wharf T&T Strictly Business Newsletter 2012 Vol.3 Feature Story Managing Business Resilience Getting Started on Business Continuity Plan Product Highlights Introducing a Full-function e-marketplace Solution WeB-eC Service Cloud Voice is Made Available for ipad! COL Expert in Document Management Solutions Do You Know... Over 40% of Companies Surveyed without HR System in Place Corporate News Events Highlight Awards and Recognition Web Care Charter The Excellent Brand of Fibre Broadband and Cloud Services The Most Favourite Fibre Broadband and Cloud Services Brand COL Achieved ISO Certification Corporate Social Responsibility Project WeCan Update

2 Feature Story Managing Business Resilience Getting Started on Business Continuity Plan A Horizon Scan 2012 survey from the BCI asked 458 organisations across 49 countries to rate their levels of concern against a range of threats to their business, based on their own risk assessment 1. The top five threats, based on areas that respondents are extremely concerned and concerned about, are: 74% - Unplanned IT and telecom outages 68% - 65% - 59% - Data breach (i.e. loss or theft of confidential information) Cyber attack (e.g. malware, denial of service) Adverse weather (e.g. windstorm/tornado, flooding, snow, drought) As the requirements for business continuity and recovery plan vary with companies, the capability to provide flexible IT infrastructure and multiple sites for facility management are essential to enterprises when devising a comprehensive continuity plan. Wharf T&T currently manages seven data centres and disaster recovery sites spanning Hong Kong with the advantage of multiple sites and is definitely the vendor-of-choice for data centres and business continuity management. We are the first in Asia achieving dual certification of ISO and ISO for our data centres, business recovery services and tape vault operations. We have also achieved ISO certification that brings environmental protection to the fore through excellent environmental management system. Are you looking for a professional service provider for your data centre and continuity planning? Call Wharf T&T now on for a free professional consultation. 56% - Interruption to utility supply (i.e. water, gas, electricity, waste disposal) Solid IT strategies for business continuity and disaster recovery planning (BCP) should focus not only on datareplication and protection as well as application hosting at disaster recovery sites, but also on protecting against disruptions in network connectivity. Finding a reliable service provider with a self-built territory-wide fibre-optic network infrastructure capability plus proven track record in data centre management and business continuity planning experience are essential for enterprises to be prepared should disaster strike. With over $6 billion investment in its network infrastructure, Wharf T&T and its IT services subsidiary COL are the leading ICT service provider in Hong Kong possessing the stateof-the-art "Fibre-to-the-Desk" (FTTD) ultra-high speed broadband network, specialising in providing business continuity and disaster recovery solutions for the financial industry and the MNC sector in Hong Kong with more than 80% market share. Note 1: 2012 business continuity horizon scan, BCP Tips to Go! Network Infrastructure Data Connectivity and Service Support Availability of Multi-site for Business Continuity Planning Accessibility Professional Certification Data Centre Security Cooling & Fire Suppression System Power & Electricity System Value Added Services 2 Wharf T&T Strictly Business Newsletter

3 WELL PREPARED FOR UNFORSEEN CHALLENGE 2012 Vol.3 3

4 Product Highlights Introducing a Full-function e-marketplace Solution - WeB-eC Service Online shopping is on the rise due to the proliferation of Internet usage and the growing penetration of smart mobile devices, which create new business opportunities for e-marketplace. WeB, an IT services subsidiary of Wharf T&T, recently launched its WeB-eC Service, a total ecommerce solution for manufacturers and distributors to tap into global online market opportunities using a single e-marketplace platform with excellent features including simultaneous product listing in multiple emarketplaces, an integrated IT platform, and a one-stop customer service centre for operation outsourcing and efulfillment. (2 nd Left) William Kwan, Director and General Manager of WeB, celebrates the service launch with partners. A well-designed online shop called The Wmall www. thewmall.com was launched along with the service especially designed for general consumers looking for genuine quality products at a discounted price. General consumers only need to create an account at The Wmall and they can enjoy great discounts, with shipping and online order tracking service support. US smart shoppers who enjoy surfing and saving by shopping online can make use of JecomGroup@TheWmall. Cloud Voice is Made Available for ipad! As employees increasingly need mobile access to respond to business requirements, BYOD, that is, bring your own device, is becoming more popular and is driving the increase in professional use of personal mobile devices. Imagine staying connected on the go with your business phone being installed on the ipad? Cloud Voice, our powerful unified communications service that embraces fixed-mobile convergence, is now available on ipad. Customers who have subscribed to Cloud Voice s Mobility Apps service can now install Cisco Jabber for ipad and enjoy instant messaging and video calls on their Internet connected ipad. Cloud Voice Turns Up Your Business Life! 4 Wharf T&T Strictly Business Newsletter

5 COL Expert in Document Management Solutions As the business expands, countless administrators suffer the headache of managing increasing piles of paper documents. Lack of office space, scarcity of manpower, problems searching for documents in the file library, and version control have put pressure on enterprises to digitise and centralise document management chores on an automated system. Understanding that document management needs to vary according to the size of the company or the nature of its business, COL s full range of diversified document management solutions are ready to help enterprises ranging from SMEs to large enterprises, MNCs, and even individual business units. Document Management Key Benefit: A web-based platform to centralise and store documents with security control for searching, versioning, and sharing Features Highlight: Document categorisation, versioning and encryption Tree-view display with unlimited folder hierarchy Full-text and keyword search Access control with permission setting and audit log Workflow and Content Management Key Benefit: Bringing users, documents and business processes together to streamline the myriad of complex document workflows involving different user groups and document types Features Highlight: Content recognition and classification Automated workflows Form designer Outsourced Document Scanning Service Key Benefit: Digitising all paper-based documents hassle-free without drawing internal manpower resources or requiring huge upfront investment on scanning equipment Features Highlight: Backlog and on-going document scanning Round-the-clock service at own premises or off-site To learn more, please call (852) or visit for Document Management Solutions product highlight. Do You Know Over 40% of Companies Surveyed without HR System in Place COL conducted a Human Resources Management System (HRMS) Trend Survey in September 2012 seeing a great need for HRMS adoption among local enterprises with over 40% of the surveyed companies not using any HRMS. The survey also revealed other insightful findings on the actual needs, usage, requirements and expectations of organisations for HRMS services in Hong Kong. Visit the following link to download the complete report summary for FREE now! Free Download: HRMS Trend Survey 2012 Survey Results Ready! 2012 Vol.3 5

6 Corporate News Events Highlight We listen, respond, and deliver. We have arranged various workshops and seminars in the third quarter of 2012 to reach out to customers who are looking for advanced, user-friendly, cost-effective solutions. 6 Jul 2012 Greater China Talent Management Summit Aug 2012 Paperless Human Resources Management Workshop 4 Sep 2012 Fuji Xerox Solution Day Sep 2012 Create Sustainable Talent Pipeline: From Performance Appraisal to Succession Planning 10 Oct 2012 SME 2.3 Conference 12 Oct 2012 Go "Real" Digital with All-inclusive Document Management Oct 2012 The 17 th Macau International Trade and Investment Fair (MIF) SME Day 27 Nov 2012 The 32 nd HKIHRM Annual Conference 6-8 Dec 2012 World SME Expo 29 Nov 2012 HKGCC Business Summit 6 Wharf T&T Strictly Business Newsletter

7 Awards and Recognition Web Care Charter Wharf T&T and COL received the Certificate of Appreciation at the Web Care Charter Award Presentation Ceremony organised by the Internet Professional Association (iproa). Wharf T&T has been a supporter of barrier-free websites since Launched in 2012, the Web Care Charter aims to promote and recognise barrier-free websites through collaboration between different organisations. These no-barrier websites provide needy communities with equal opportunities in sharing the benefits brought about by the development of the Internet in Hong Kong. Gordon Tsang, Assistant Project Manager, Architecture & Standards, MIS of Wharf T&T (3 rd left) receiving the Certificate of Appreciation at the Web Care Charter award presentation ceremony. The Excellent Brand of Fibre Broadband and Cloud Services Wharf T&T s Kathy Wong, Assistant General Manager, Data and IT Services, Business Market, receiving the trophy at the award ceremony. Wharf T&T has been named the Excellent Brand of Fibre Broadband and Cloud Services in the Business Solutions category of the Hong Kong Computer Brand Award 2012 two years in a row. The award validates the Company s continuing efforts to facilitate ICT adoption by Hong Kong businesses with the introduction of advanced and affordable Fibre Cloud Solutions riding on our ultra-high speed Fibre Business Broadband. The Most Favourite Fibre Broadband and Cloud Services Brand Wharf T&T was named the Fibre Broadband and Cloud Services Brand at Your Focus Hong Kong White Collars Most Favourite Brand Awards. The award signifies Wharf T&T s commitment to providing excellent IT & telecommunications services for Hong Kong businesses. Organised by Focus Media Hong Kong, the purpose of "Your Focus Hong Kong White Collars Most Favourite Brand Awards 2012 is to publicly recognise and honour the brands that strive to provide quality products & services to their customers. Kam Poon, Vice President, Business Market of Wharf T&T accompanied by Girls Kingdom, who performed our 2012 TVC, receiving the trophy at the award ceremony. COL Achieved ISO Certification Left: Charles Wong, General Manager, Data Centre and Engineering Services of COL receiving the certificate from SGS Hong Kong. COL received ISO Environment Management System certification for its data centre management services, business continuity recovery services and tape vault services. The attainment of ISO fully demonstrates COL s commitment to the environment and its dedication to upholding environmental standards throughout its service operations. The ISO certification runs alongside COL s existing ISO IT Services Management and ISO Information Security Management certification Vol.3 7

8 Corporate Social Responsibility Project WeCan Update 11 students from CCC Kei Heep Secondary School joined our Job Tasting Programme from 23 July to 3 August 2012 and had a taste of working life. They were assigned to 6 different business units and worked closely with our staff in customer services, sales and administration, network management as well as our human resources team. They also acted as Green Walkers and conducted a green survey to help reinforce the green message to Wharf T&T staff. A formal presentation was conducted at the end of the programme in the presence of Wharf T&T s Training and Development Team, the Vice-Principal, and teachers to evaluate their project management, organisation, and presentation skills. Let s share the snapshots!