Global Mining, Oil and Gas

Transcription

1 Global Mining, Oil and Gas Connecting the natural resources industries for a better future BT Global Services February 2014

2 We help you make the connections you need to succeed We provide the networked IT services to connect the mining, oil and gas industries to a better future. All the super-majors, many nationals, service companies, integrated petrochemical manufacturers and mining multinationals rely on our services. We help them manage risk, exploit scarce reserves and skills, and work more efficiently, productively and safely. We connect exploration trucks, deep sea platforms, mines, refineries, storage facilities, call centres, commodity trading desks, service stations and offices. We make secure connections globally and locally in over 170 countries. 2

3 We connect you with solutions to the issues you face Because You need to Economic power-bases are shifting, geopolitical risk and uncertainty are growing Connect people, systems and information with each other wherever they are needed Once-marginal geographies and technologies are now viable Transfer information across systemic, geographical & organisational boundaries Individuals have the power to like or vilify your brand instantly and globally Meet the multi-channel contact preferences of today s customers Skills and talent are in short supply Attract and retain people by letting them work where and how they want 3

4 How these forces affect the whole mining, oil and gas value chain Exploration Extraction & production Refining & processing Distribution Marketing Commodity Trading Retailing Offices Specialist service companies Improve strike rate Connect in remote areas Move seismic data fast Connect with remote geoscientists Recover resources efficiently Achieve uninterrupted production Monitor assets remotely Maximise asset utilisation Operate more efficiently Reduce HSE incidents Remain physically and digitally secure Extend supply chain visibility Optimise utilisation of storage facilities Manage the warehouse Track consignments and assets Communicate seamlessly with third party logistics providers Offer superior customer service Serve the multichannel customer Save cost through selfservice Manage trade orders and payments Connect with the market Access market information services Execute trades at ultra-high speed Process payments and settle efficiently Remain compliant Maximise service station sales Maximise online trade sales Process transactions efficiently Manage customer relationships and loyalty Operate service station stores efficiently Connect offices worldwide Connect within office and campus Support unified comms Optimise workspace Save office space costs Save energy 4

5 The networked IT services you need to succeed in every area Exploration Extraction & production Refining & processing Distribution Marketing Trading Retailing Offices Connectivity Satellite Radio Wi-fi Mobile Data transfer Global WAN Data centre Cloud computing Field force tracking Telemetry Asset monitoring Process control comms Telemetry Secure integration of IT and operating technologies Cyber security Physical security Inventory management Warehouse management Transport-asset tracking Logistics Field force automation International inbound call routing Global virtualised customer contact Multi-channel customer management systems Messaging, and collaboration Online order and payment processing Connection with energy and commodity market s Access to information services and trading venues Post-trade settlement and payment processing services Point of Sale E-commerce Digital signage Footfall analytics Inventory management Store-staff mobility Store wi-fi elearning CCTV CRM and loyalty Managed payments WAN LAN IP telephony Unified comms Enterprise social media Workspace optimisation Energy saving technology Bring your own device (BYOD) Underpinned by Global WAN LAN Telephony Radio Satellite Security Conferencing Data centre 5

6 Exploration Connectivity, computing and communications for remote teams on land or sea How we support one particular super-major s exploration activities: We provide our own WAN in their home country and Manage their NNI (network-to-network integration) in rest of world We connect their remote exploration teams by satellite Radio networks on platforms Telemetry and emergency communications network We can connect your exploration teams by satellite We ll supply and manage your rugged field devices We ll give your people secure remote systems access We ll support your temporary activities with cloud infrastructure We ll give you cost-effective roaming access by mobile 6

7 Extraction and production We help reduce production costs for global mining, oil and gas companies BT has helped us bring together our remote operations so we can truly leverage our global scale. Mike Bowden, Group Chief Information Officer, Anglo American Our services enable Anglo American and Kinross to maximise asset productivity, optimise infrastructure uptime and reduce extraction costs Robust, flexible, scalable infrastructure around the world Connecting oil and gas service companies with their clients Environmentally-friendly data centres in all regions Safeguard people & assets with field force tracking & telemetry 7

8 Refining and processing Our IT standardisation and security mean uninterrupted processing for BASF consistent standards and reliable service delivery on a global scale BT kept convincing us with innovative solutions and the high level of commitment of their employees. Fareed Mohammed, CTO, BASF BT connects all BASF 650 sites worldwide, provides 400 LANs and IP telephony for 50 sites. We manage all their ICT standards and processes, giving global standardisation and allowing for the rapid integration of corporate acquisitions. IT security is now an agent of operational productivity We have a full range of world-class cyber security services Physical security and business continuity services Visibility of your security threats with Assure Analytics 8

9 Distribution BT enables you to see where everything is, and so work as efficiently as possible We chose BT because it is a well-established and financially stable company that could offer us leading technology with global reach. BT has also shown a strong commitment to China and we have been impressed with its people, its collaborative approach, and the technology innovation around its 21st Century Network. Xiuping Wang, General Manager of Enterprise Strategy Planning, China Shipping China Shipping, operates a significant oil and LNG tanker fleet. They chose a BT IP Connect network to connect 37 sites across Asia Pacific and the Americas, giving them with 6 times the bandwidth for 20% less cost than their old network. Trace inventory and assets throughout the distribution network Field force automation services streamline distribution operations Specialist logistics applications and the underlying infrastructure Pacific Rubiales (Columbia) communications network 9

10 Marketing Complete customer management technology that delivers superior service Cloud-based Contact Centre Service Provider of the Year 2013 Frost & Sullivan Asia Pacific ICT Awards We provide international inbound call routing and cloud contact services to one un-named super-major. The solution supports 1500 agents at nine sites worldwide, helping them to keep their customers loyal. End-to-end customer relationship management solutions International inbound call routing from 170 countries Cloud-based and on-site contact centres by all major vendors Self-service, call recording and queue-management platforms 10

11 Energy and commodity trading Connect securely to the market and trade efficiently and compliantly NYSE Euronext BT technology underpins vibrant vision for trading floor transformation Australia s Financial and Energy Exchange uses BT as its cloud connectivity provider Singapore Exchange SGX links Chicago and London to Asia using BT A third of the world s trading floors use BT technology Market access, trading turrets, messaging, payment & settlement BT Radianz is the largest trading community in the world Top 10 global exchanges and top 50 broker dealers use BT 11

12 Retailing Maximise retail sales by making your service stations more efficient Visa Europe choose BT to help process 2 million of payments every minute BT s services for retailers can help you maximise service station sales, process transactions quickly, operate your shops efficiently and increase customer loyalty Full range of specialist IT services for retailers Network, tills, digital signs and CCTV Inventory management and in-store wi-fi Payment processing services, loyalty schemes and CRM 12

13 Office workers Attract and retain scarce skills by letting people work where and how they want Transform office working slash your office costs and boost your people s productivity As leaders in this field, BT have proven that we can deliver: 25-40% lower office space costs 10-20% increase in knowledge-worker productivity 20% better skills retention Optimise your workplace and people-management practices Install the global infrastructure to enable hyper-productivity Exploit the power of unified communications and collaboration Embrace the trend of bringing your own device - securely 13

14 What makes BT the only real choice Our unique role: communications integrators Global network capabilities Leading scope of services BT has helped us bring together our remote operations so we can truly leverage our global scale and reapply best practice from wherever it is created to wherever it is needed. Mike Bowden, Group Chief Information Officer and Head of Shared Services, Anglo American 14

15 15 Customer Showcases in Beijing, Hong Kong, London, New Delhi, New York, Shanghai, Singapore, Sydney, Tokyo bt.com/miningoilandgas