Comdial. Your Connection to the Powerful New World of Convergence.

Transcription

1 Comdial. Your Connection to the Powerful New World of Convergence.

2 The future of telephony is here. Are you ready?

3 Comdial's powerful convergence platform lets you integrate IP functionality when your business is ready at your own pace. With the convergence platform in place, your business can easily create a unified, global communications network that converges telephony and data over your LAN and WAN infrastructure. Talk about win-win. The convergence platform enables you to leverage current investments in communications equipment while you prepare to migrate to IP in the future. Reap the benefits. Convergence with Comdial means cost-effective communications, web-based collaboration, and stable, scalable architecture plus support for a range of IP applications and solutions including voice over IP, IP networking, unified messaging, telecommuting, and CTI applications. The convergence platform provides measurable benefits in systems costs, productivity, and quality of communications, including: Investment Protection Comdial's IP-ready solutions interoperate with existing telephones and equipment, such as routers from Cisco, Bay Networks, and Ascend, plus provide the technological platform you need for migration to IP in the future. The FX platform lets you add IP functionality as you go, enabling an easy, cost-effective upgrade path from circuit-switched to packet-switched networking. Reduced Management Costs With fewer networks to maintain, your company can reduce the size and cost of its technical staff and still benefit from increased system-wide management tools. Easy Administration Comdial's IP solutions require fewer on-site technical support visits to effectuate moves, adds, and changes. Administrators can either make modifications remotely over the network or allow users to make changes themselves. It's that simple. Reduced Training Costs By migrating to IP with Comdial, you capitalize on existing technological know-how, training, and experience, significantly reducing the cost and time required to implement new system functionality. Reliability Comdial's powerful convergence platform gives you stability, economy, and scalability, providing a secure technological platform to take you into the next generation of computer telephony. Streamlined Communication IP enables you to integrate all business locations to create a seamless data/voice network. The result? Employees, wherever they are based, benefit from increased real-time collaboration that makes for more effective and productive communication throughout your organization. Increased Network Flexibility Comdial's network management software provides system-level visibility that makes it easy for core technical staff to install, program, manage, and troubleshoot all applications and devices on the network. Standards-Based Architecture Comdial's open standards for IP gives you the flexibility to choose applications from a wider range of vendors. With Comdial's industryleading open platform development, VARs and other system integrators can develop communications solutions to meet your specific needs.

4 Imagine the possibilities. The convergence of voice and data over a single network has changed the face of business forever. Web-based collaboration and real-time communication have reduced the constraints of time and place, paving the way for different kinds of communication like telecommuting, unified messaging, and CTI. The convergence platform enables you to take advantage of a host of next-generation applications and solutions that make doing business more cost effective and productive. IP Contact Centers Keep Your Customers Satisfied When implemented in a contact center or workgroup environment, IP networking significantly improves global call response, quality, and efficiency. IP networking facilitates the tracking and management of all call traffic by enabling users with PC access to view real-time call data at the click of a mouse. Benefits of IP Contact Centers: Handle customers by phone, , or the Web in a more consistent, efficient, and professional manner Maintain geographically dispersed contact centers while delivering the same quality of customer care Manage all call traffic though a user-friendly desktop software interface Provide around-the-clock support by staffing full-service contact centers in different time zones Multi-Site Enterprises Create A Corporate Campus IP networking makes it simple to link remote locations to the main convergence platform over your LAN and WAN networks. Benefits of Enterprise Networking: Increase productivity by providing real-time connectivity to the main convergence platform Enhance collaboration by enabling geographically dispersed employees to communicate over the network Reduce management costs with simplified system administration through centralized network management software

5 Telecommuting & Branch Offices Stay Connected Telecommuting or working from home or branch locations opens the door to more flexible and cost-effective ways of doing business. IP telephones make it simple to link remote locations to the network over high-speed, high-bandwidth connections such as WAN, DSL, or ISDN. Benefits of Telecommuting: Increase productivity with streamlined communication in real time Boost employee satisfaction and retention rates Expand customer contact by maintaining a geographically dispersed work force Maximize infrastructure costs by staffing at-home employees Enjoy greater hiring flexibility without the constraints of time and place TELEPHONY CONTACT CENTERS HOME OFFICE BRANCH OFFICE UNIFIED MESSAGING CTI APPLICATIONS Telecommuting Over DSL DSL, ISDN, and cable modems provide the high-speed, high-bandwidth connectivity you need to link branch offices to the main convergence platform. Using DSL as the gateway between your desktop hardware and the IP backbone, you can easily connect all remote locations over a single cost-effective network. Benefits of DSL: Fast, high-bandwidth pipeline to the IP network Drastically lowers the cost of long-distance communications by routing data over the global IP backbone Provides a live network connection 24 hours a day, 7 days a week and doesn't tie up your phone line Boosts collaboration and productivity Enables smooth video conferencing and real-time transfer of media-rich data

6 NETWORK MANAGEMENT SOFTWARE Anytime, anywhere connectivity. Denver Chicago IP NETWORKING San Diego New York Atlanta PSTN ISDN, T1, D1D, LOOP, GROUND WAN CTI APPLICATIONS LAN IP Phone IP Phone MAIN OFFICE UNIFIED MESSAGING

7 Digital Phones BRANCH OFFICE Soft Phones IP Phone Comdial's soft phones are easy to use and can dramatically increase users productivity. IP Phones IP Phone VPN Soft Phone Comdial's IP Phone s large LCD provides important information at a single glance. Platform IP Phone Soft Phone TELECOMMUTING Comdial's powerful enables you to integrate IP functionality when you need it and where you need it.

8 CTI applications and unified messaging. CTI Applications A New Kind of Productivity Software Ideal for work-group or call-center environments, CTI applications enhance productivity and call handling by enabling computer-to-telephone, fax-to-fax, and telephone-to-telephone communications over the IP network. Benefits of CTI Applications: Deliver real-time, high-quality voice and fax communications over the IP network Lower long-distance communications costs by transmitting voice as data Simplify call routing, tracking, reporting, and management with enhanced user interfaces Allow real-time fax distribution over the IP network Unified Messaging Never Miss A Call Again What could be easier than a single mailbox for telephone, pager, fax, and messages? Comdial's interchange unified messaging solution provides complete voice/data integration for easy message retrieval, organization, and storage. Benefits of Unified Messaging: Enjoy one-number, follow-me-anywhere connectivity across devices Organize voice messages on screen like Listen to voice messages on your computer Forward voice messages as.wav files Convert voice messages to text files Send and receive digital faxes over the network

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10 Telephones to meet your exact requirements. IP Telephones Over the WAN or LAN, the portable IP telephone becomes your gateway to the corporate network. Whether you're on the road, at home, or at the main office, simply attach your phone to the network using your Ethernet connection to receive immediate access. When moving offices, simply unplug your phone from the old office and plug it into the new office yourself without calling a system administrator. The IP phone automatically registers the location change and retains its customized settings. IP Telephones: Your gateway to the future. Ultimately, the IP telephone will let you view URLs on the phone's LCD, making it easy to stay in touch with sports, stocks, news, or the weather all through your telephone. Benefits of IP Telephones: Connect to the corporate network from remote locations without dialing in Reach colleagues by dialing only their extensions no matter where you are Press a button on your IP phone to transfer to call management applications on your computer Check the status of multiple lines at a glance Scalability Your prior investment in telephone equipment is fully protected with Comdial's 8 and 16-port station boards. These boards connect your analog or digital phones to the platform. Comdial provides seamless integration between your voice and data networks. Soft Phones Enjoy the advanced telephony functionality of an IP phone without the physical desktop device. Soft phones give you the same network access and call handling capabilities, yet display all information through software on your computer desktop for point-and-click ease. WAN/ LAN VPN Soft phones let you place and receive calls all through your computer desktop. IP Phone

11 Comdial. Your Connection to the Powerful New World of Convergence. We re Ready When You Are. IP Board Comdial equips the convergence platform with an IP network board that enables complete interoperability. Combining the power of a Motorola PowerPC and Texas Instruments Digital Signal Processors, the IP network board lets you take advantage of convergence technologies while still maintaining investments in existing equipment. When installed with the appropriate software, the IP network board can be used with Comdial IP and digital phones as well as industry-standard, H.323-compliant telephones. The information in this brochure is subject to change without notice. While every effort has been made to avoid errors, Comdial disclaims any liability for any difficulties arising from errors or omissions in, or the misuse or the interpretation of, the information contained herein. The information contained herein does not purport to cover all details or variations in equipment or to provide for every possible contingency to be met in conjunction with installation, operation, programming, compatibility, or maintenance.

12 Comdial Corporation 1180 Seminole Trail Charlottesville, Virginia COMDIAL Printed in U.S.A. MKTIP Rev Comdial Corporation. All rights reserved.