SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD SERVICE (SINGTEL IAAS)

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1 SINGTEL BUSINESS - PRODUCT FACTSHEET MANAGED CLOUD SERVICE (SINGTEL IAAS) SingTel Managed Cloud Service delivers greater flexibility, security, cost efficiency and convenience. Looking for a way to reap the benefits of IT adoption without having to manage your own IT systems? SingTel Managed Cloud Service is an Infrastructure-as-a-Service (IaaS) that enables your business to do just that, while reducing your overall IT costs. It is a flexible cloud offering that delivers the IT resources that you need, when you need them, via our extensive and reliable carrier network.

2 SingTel Managed Cloud Service Are IT issues threatening to overwhelm your business? Businesses today are relying more and more on IT in various aspects of their operations, ranging from process automation to strategic planning and decision-making. However, managing in-house IT systems can be a huge drain on a company s resources, with the need to maintain different systems and to constantly upgrade or refresh the technology. There are also high upfront costs associated with new IT infrastructure investments, and the long procurement cycles for on-premise systems often make it difficult for IT to keep up with the changing requirements of today s fast-paced business environment. SingTel Managed Cloud Service delivers greater flexibility, security, and convenience in meeting your IT needs SingTel Managed Cloud Service is a secure and flexible cloud computing solution that enables your business to harness the power of IT without having to procure, deploy, and manage your own IT systems. It delivers the computing resources that you need, when you need them, without having to worry about IT deployment, configuration or management issues. Whatever business you are in whether it is retail, manufacturing, logistics, education, hospitality, healthcare, or any other sector - you can take advantage of IaaS to simplify your IT systems and achieve faster time-to-market while staying focused on your core business. SingTel Managed Cloud Service is suitable for your business when: You are looking to set up a disaster recovery site in Singapore, which is in a natural disaster-free zone. 4. Your existing servers are reaching end-of-life and you do not want to have to worry about upgrading them or buying new servers. You require scalable and cost-efficient IT resources to support your business web sites and web applications. You need IT infrastructure resources to support short-term projects for business expansion or cyclical business operations. 5. You need a compatible alternative infrastructure to host applications for load-balancing purposes. 6. You are looking to consolidate your servers.

3 Key Features Enterprise-grade security SingTel Managed Cloud Service incorporates multi-layered enterprise-grade security from the physical infrastructure level to the tenant layer, and offers businesses a well-defined security framework involving people, processes and technology. Through our partnership with best-of-breed infrastructure solution providers, we provide enterprise-grade firewalls and Intrusion Prevention System (IPS)/Intrusion Detection System (IDS) to deliver a well-protected cloud infrastructure. This is monitored 24/7 by our Security Operation Centre (SOC), giving you greater peace of mind. At the tenant layer, security is enhanced through the isolation of individual virtual machines (s), secure multi-tenancy, resource monitoring and anti-malware to ensure end-to-end security. The s can also be managed remotely by system administrators who can log in securely through SSL VPN/IPSec. Secure, world-class connectivity Leveraging our market-leading* network infrastructure, you can be assured of optimal efficiency and security when accessing our services. You can select from any of the following connectivity options for superior coverage, network performance, reliability and value: Highly-reliable Internet connection (SingNet OnNet) and private network connection based on Multiprotocol Label Switching technology IPVPN) for added security in Singapore Internet Protocol Virtual Private Network (IP VPN) for connectivity to more than 80 destinations worldwide (ConnectPlus IP VPN) * Market Leadership for International MPLS IP VPN Services APEJ and International Dedicated P2P Services (IPLC+E-Line] APEJ for 1H2010 to 1H Source: IDC APEJ Fixed Line Telecom Services Tracker, 1H2013 State-of-the-art data centre SingTel Managed Cloud Service is hosted in SingTel s enterprise-grade green data centre, which has been built to TIA # Tier 4 specifications for fully redundant power and cooling. It also adheres to the ISO information security standard and is designed to host mission-critical computer systems with fully redundant subsystems and strict security controls. Within the data centre, the cloud infrastructure is monitored 24x7 by the Network Operations Centre (NOC) to ensure the smooth delivery of services. Concurrently, a second online data centre site in Singapore ensures near real-time data replication, guaranteeing a high level of business continuity. Located in Singapore, our data centres are subject to strict legislative and regulatory frameworks to ensure data security and data sovereignty. # Telecommunication Industry Association, which publishes the Telecommunications Infrastructure Standard for Data Centers User-friendly self-service portal With SingTel Managed Cloud Service, a self-service portal gives your business greater convenience and control over your use of cloud resources. It allows you to directly manage your resource usage, create additional s or provision more resources on the fly should the need arise. You can view reports on your cloud service consumption anytime, anywhere. The self-service portal also comes with built-in workflow management capabilities that can be customised according to the individual company s process requirements. Comprehensive suite of professional services SingTel Managed Cloud Service is backed by a comprehensive suite of services that encompasses maintenance and management of cloud services, cloud system integration and consultancy services. 24x7 helpdesk support We provide 24x7 helpdesk support, which ensures that assistance is always just a phone call away, even if a business operates from multiple locations across different time zones.

4 A rich set of value-added services There is a choice of value-added services (VAS) to meet different business IT requirements: Firewall: Businesses can control and configure first and second-tier firewalls based on their infrastructure security requirements. The second-tier virtual firewall creates a separate zone within the cloud to address more stringent security needs. Security: Anti-malware is installed in the s and businesses are kept up-to-date with the latest patches and anti-virus definitions in order to detect and remove computer viruses, worms, Trojans and other malware. Monitoring: This enables businesses to monitor the health of their s by tracking parameters such as Internet connection speed, latency, and CPU usage. Alerts are sent if pre-defined thresholds are breached, so that businesses can take action to boost resource capacity and ensure system availability. Network load balancing: Workloads are distributed across multiple s based on utilisation and availability to optimise resource usage, maximise throughput, minimise response time, and avoid overload of any. SSL VPN/IPsec: This provides authentication and encryption on the Internet connection to ensure secure end-to-end remote access into the s. Flexible Service Schemes With our service schemes, businesses have the flexibility to select an offering that matches their utilisation profile, in order to achieve greater cost efficiency. Businesses can subscribe to the cloud service based on shared or dedicated resource pools. Shared Pool Businesses can procure cloud services in the form of s, which are self-contained operating environments that behave like separate computers with CPU, memory, and storage. Additional s can be provisioned quickly as the business s computing needs grow. Dedicated Pool This option provides businesses with a consolidated resource pool, from which you can carve out s of various configurations to run different applications. With a dedicated pool, your business will have greater flexibility in managing IT resources to meet unique computing needs and the resources can be easily scaled as business requirements change. Description High Performance Storage Ultra High Performance Storage Service Schemes Shared Pool From 1 vcpu, 2GB RAM onwards From 1 vcpu, 2GB RAM onwards Dedicated Pool From 4 vcpu/ 8GB RAM onwards From 4 vcpu/ 8GB RAM onwards Add-on vcpu and RAM Add-on available. Storage Add-on available per 10GB for each scheme. SHARED DEDICATED Org A Org B Org C Org X Org Y Org Z Data Store Data Store Data Store Data Store vlan1 vlan2 vlan3 vlan4 Org denotes Organisation

5 Benefits Cost efficiency: Reduction in capital expenditure and labour costs Businesses can make use of state-of-the-art technologies without incurring high upfront costs or having to worry about technology upgrades. By reducing the need for on-premise IT systems, it also enables businesses to reduce IT labour costs. Resource efficiency: Better utilisation of resources Wastage associated with under-utilised fixed infrastructure is minimised as IT capacity can be provisioned according to cyclical business needs. In addition, the highly-flexible service schemes, granular resource combinations, and the option of including various VAS allow businesses to subscribe to a service configuration that optimises costs and maximises utilisation. Agility: Greater convenience and control The self-service portal provides businesses with greater convenience and control over IT, allowing you to manage your consumption of cloud services directly and reduce time-to-market to stay ahead of competition. Businesses can also optimise their workflow with the customisable workflow management capabilities of the portal. Scalability: Ability to address dynamic requirements Businesses can easily remove their compute resources on the fly to meet changing requirements. For example, you can provision more resources to meet seasonal spikes in workload. You are also better able to plan for changes in demand by monitoring and managing your resource utilisation. Reliability: Peace of mind with enhanced security and service level guarantees Hosted in an enterprise-grade data centre, the services are delivered over secure networks, giving businesses the assurance that your IT environment will not be compromised. We also provide end-to-end coverage from hosting to service delivery based on committed service level guarantees, ensuring smooth and uninterrupted use of the cloud resources. Convenience: One-stop ICT experience Backed by a comprehensive suite of professional services, your business can enjoy the convenience of a one-stop shop for consultancy services, cloud migration, administration, and solution customisation. In addition, our rich set of VAS offerings allow you to mix and match, so that you can address specific business requirements without having to engage multiple solution providers.

6 For more information on SingTel Managed Cloud Service, please contact your SingTel Account Manager, visit or MAR 2014 Copyright 2014 Singapore Telecommunications Ltd (CRN: D). All rights reserved. All other trademarks mentioned in this document are the property of their respective owners.

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