61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations.

Transcription

1 Job description Job Title: Location: Network Services Engineer 61 Westminster Bridge Road, London, SE1 7HT Post holder may be required to work at other locations. Grade: APT&C Staff will normally be appointed at the bottom of the salary scale. Salary: Hours of work: 32,903-35,195 (incl. LWA) per annum We will normally appoint at the bottom of the salary scale unless the successful candidate has relevant experience relating to the selection criteria over and above what is required. 36 per week over five days During term time this would normally be Monday to Friday, 8:30am to 4:30pm or 12:00pm to 8:00pm on a rotation basis. There will also be a requirement to provide cover at weekends on a rotation basis throughout the academic year. Outside of term time, hours of work would normally be Monday to Friday, 9:00am to 5:00pm. Additional hours may be required to support College events and service improvements, or to restore key services. Time off in lieu will normally be given. Responsible to: Responsible for: Division: IT & Technical Resources Manager No line management responsibility IT & Technical Resources Job Purpose To be responsible for the maintenance of the College s voice & data networks, and to ensure the use of Information and Communications Technology is supported. Key Result Areas: outcomes expected from postholder 1. Provision of a secure data network, telephone system and related services to support the College s use of Information and Communications Technology. 2. Provision of File, Print, , Web, Database and Application Services.

2 3. Efficient and cost-effective technical support service with timely feedback to users, adhering to Service Level Agreements and ensuring that accurate records of incidents and service requests are maintained. 4. Technical guidance and training for staff. Working with The post holder will develop productive working relationships with staff from all sections of the College, its learners and other College stake holders as appropriate. Main activities 1. Provision of a secure network, telephone system and related services to support the College s use of Information and Communications Technology 1.1. Install, configure, secure, maintain and support the network infrastructure including: routers, switches, wireless network, fibre-optic and structured cabling firewall, remote access system, and associated security tokens, providing secure access for authorised users servers, KVMs, UPS, racks, cable management and power distribution hypervisors, virtual machines, virtual networking and data stores storage area network including storage, switches and associated software backup, retrieval and replication systems, tape drives, media and software DNS, DHCP and NTP services 1.2. Provide network connectivity for supported end points including servers, desktops, laptops, data projectors, network printers, photocopiers and multi-function devices 1.3. Install, configure, secure, maintain and support the College telephone, voic and contact centre systems and associated software, currently including: Cisco C-200 UCS Virtualised Servers (VMware ESXi 4) Cisco 2900 Series Integrated Services Routers Cisco Unity Connection Cisco Unified Communications Manager Cisco Unified Contact Centre Express 8.5, Agent and Supervisor Software Cisco 7900 Series IP Phone Handsets and supported mobile phones Analogue telephone devices and adapters Digital and analogue telecommunications lines 1.4. Provide designated staff and classrooms with access to telephone and voic facilities and maintain the system directory of telephone users and extensions 1.5. To maintain records of the configuration of the telephone, voic and contact centre systems and to complete regular system backups 1.6. Work with other support staff to ensure network services are available to staff, learners and authorised visitors and that their use of the service is supported 2. Provision of File, Print, , Web, Database and Application Services 2.1. To install, configure, secure, maintain and support Microsoft Active Directory domains, domain controllers, global catalog and replication to ensure availability of authentication and directory services

3 Windows and Mac file, print, web, database and application servers server based applications software including Unit-e and Access Accounts systems with support for desktop, web and mobile clients and to administer filtering services proxy and web caching servers to provide authorised users with internet access, in accordance with the Information Systems Acceptable Use Policy anti-virus systems, ensuring that all computers have current anti-virus software and signatures installed, are free from infection and adhere to Information Systems security policies patch management systems, ensuring that security updates are tested and applied in a timely manner To work with desktop support staff to administer user accounts and user groups, and group policies for managing software, user and computer configuration settings 2.3. Provide authorised users with access to shared file storage, print services, web sites and line of business applications including Unit-e and Access Accounts To administer the backup and retrieval systems, restoring data as required 2.5. To work with third-party providers and response teams to address security incidents 3. Asset Management 3.1. To take receipt of deliveries of network services equipment and software 3.2. To asset tag and record equipment inventory and configuration details, and to undertake scheduled audits to maintain accurate records 3.3. To ensure that equipment is stored in appropriate and secure storage locations, and to use appropriate methods for securing equipment while in use 3.4. To arrange for the safe recycling or disposal of equipment in accordance with the College s asset lifecycle and data protection procedures 3.5. To monitor, replenish and recycle consumables as required. 4. Efficient and cost-effective technical support with timely feedback to users, adhering to Service Level Agreements and ensuring that accurate records of incidents and service requests are maintained To respond efficiently to incidents and requests for service received via telephone, e- mail or in person, and to maintain meaningful records on the helpdesk system 4.2. To diagnose and resolve faults according to agreed service levels and priorities, invoking external maintenance as required 4.3. Work with providers of hardware, software and support services to repair, recover and restore service and to maintain, support and improve network services 4.4. To provide timely feedback to users on the progress of outstanding incidents and service requests, to communicate effectively and provide management information 4.5. To proactively monitor the utilisation, performance, availability and capacity of network services, to recommend improvements and implement remedial action as required 4.6. To maintain records of the configuration of network and telephony services 4.7. To work flexibly and assist with desktop and media support where required 4.8. To maintain a safe, clean and well organised working environment 5. Provision of technical guidance and training for staff 5.1. To produce and maintain guidance for staff using network resources including technical help sheets and knowledgebase articles.

4 5.2. To provide staff inductions and guidance on use of supported network resources, either individually or in small groups 5.3. To keep informed of relevant technology developments and suggest service improvements to the IT & Technical Resources Manager 5.4. To document the procedures to support the operational use of network services 6. General 6.1. To attend relevant training and meetings as required To be committed to Continuous Professional Development (CPD) 6.3. To contribute to the effective management and promotion of equality and diversity 6.4. To work in accordance with the Health & Safety at Work Act, ensuring the College is a safe environment for staff, students and visitors To work at all times in accordance with Morley College s policies and procedures To carry out such duties as may be required from time to time by the college that is appropriate to the grade of the post. Person Specification: Network Services Engineer Essential Desirable 1. Relevant degree level or equivalent 2. Cisco Certified Network Associate (CCNA), Microsoft Certified IT Professional (MCITP) and VMware Certified Professional (VCP) 3. At least three years experience in a similar role 4. Well developed trouble-shooting skills, able to understand and make use of diagnostic and support tools 5. Experience of working with 3 rd parties to deploy, configure, support and maintain network services 6. Proven ability to work effectively under pressure and have a systematic approach when dealing with a range of priorities 7. Excellent inter-personal skills, able to communicate at all levels and develop good working relationships 8. Have a commitment to and be able to demonstrate knowledge of health and safety and equality and diversity as appropriate to the post 9. ITIL Foundation certificate 10. Experience of supporting EMC storage area networks 11. Experience of Microsoft SharePoint 2010 Main Conditions of Service 1. ou will be employed by Morley College Limited. 2. The Network Services Engineer will be appointed to APT&C spine points 34 to 37 currently rising from 32,903-35,195 including London Weighting Allowance per annum. Applicants are normally appointed at the bottom of the scale. 3. Normal working hours are 36 per week, Monday to Friday on a shift rota basis including evening work. The successful applicant will be required to work at weekends to accommodate specific College activities. No payment for overtime is made, but appropriate time-off in lieu will be granted.

5 4. The annual leave entitlement is 30 days per annum, excluding public holidays and 4 additional closure days. Leave must be taken out of term-time, except by arrangement. 5. The post is superannuable under the Local Government Superannuation Scheme, administered by the London Pensions Fund Authority. Other arrangements made under relevant legislation will be accepted. 6. There is a 6-month probationary period. 7. The College does not recognise service with any previous employer for calculating continuous service for the purposes of the Employment Rights Act Any previous continuous local government service however, may be counted as part of continuous employment with the Company for redundancy pay purposes. 8. The Company welcomes applications from suitable candidates regardless of their race, gender, disability or sexual orientation. The College is also committed to making reasonable adjustments for applicants with any disabilities. 9. The appointment will be subject to receipt of satisfactory professional references, proof of qualification, eligibility to work in the UK, proof of address, a pre-employment medical check and a CRB check (if applicable). 10. STARTING DATE: As soon as possible. Other information This document outlines the duties required for the time being of the post Network Services Engineer. It is issued for recruitment purposes and is not comprehensive or exclusive and duties and or reporting lines may be varied from time to time. Closing date for applications: Monday 12 December 2011 CV s will not be accepted for this post. Applicants should send a completed application form, giving names, addresses and telephone numbers of two professional referees, together with any supporting information by 5pm, Monday 12 December 2011 addressed to: Recruitment (Ref: 082/11/HS) Morley College 61 Westminster Bridge Road London SE1 7HT Application forms can also be submitted by facsimile or , before 5pm, Monday 12 December 2011 to Fax: or recruitment@morleycollege.ac.uk Please refer to the guidance notes when completing your application. Interviews Interviews for short-listed candidates will be held at the College on Tuesday 20 December Candidates should ensure that they will be available, if necessary, to attend for interview on this date when submitting their application.