WHITE PAPER SPON. Archiving 2.0: What Can You Do Next? Published February 2015 SPONSORED BY. An Osterman Research White Paper.

Size: px
Start display at page:

Download "WHITE PAPER SPON. Archiving 2.0: What Can You Do Next? Published February 2015 SPONSORED BY. An Osterman Research White Paper."

Transcription

1 WHITE PAPER N Archiving 2.0: What Can Yu D An Osterman Research White Paper Published February 2015 SPONSORED BY SPON spnsred by spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn USA Tel: Fax: inf@stermanresearch.cm twitter.cm/msterman

2 EXECUTIVE SUMMARY Organizatins that generate , files and ther electrnic cntent shuld stre their strategically imprtant cntent in an archiving system that will d several things: prtect the cntent frm being mdified, stre it fr lng perids f time, and enable it t be searched fr relevant infrmatin. This traditinal view f archiving is essential t help rganizatins prtect themselves during legal actins and t demnstrate their cmpliance with the grwing number f regulatry bligatins they must satisfy. Archiving is als an imprtant tl in helping rganizatins t manage their users and t manage their strage requirements mre effectively. Fr all intents and purpses, this is Archiving 1.0: the use f archiving as a defense against the bad things that might happen if an rganizatin cannt find relevant data r if it cannt manage its users and strage requirements effectively and efficiently. But what abut the next phase f archiving, which we re calling Archiving 2.0, r Relatinship Analytics? What we mean by thse terms is the use f archiving in a practive sense: using the vast amunts f intelligence lcked away in electrnic archives t answer a number f significant questins abut a cmpany s peratins, such as: What are the netwrks f relatinships that exist between an rganizatin s emplyees, custmers, prspects, business partners and thers; and hw d these grups interact with ne anther? Hw and in what ways d sales and supprt staff deal with custmer issues r prspects inquiries and what impact des this have n custmer retentin? Are sme emplyees mre likely than thers t cmmit fraud r steal infrmatin? Hw successful are sales campaigns? T what extent d r ther respnses frm technical supprt crrelate t custmer renewals? Which emplyees are mst at risk f leaving the cmpany? Archiving 2.0 is primarily abut extracting the intelligence lcked away in data archives and using it t understand an rganizatin s peratins in ways that wuld therwise be impractical r impssible using cnventinal tls. It expands the traditinal archiving paradigm frm ne f defense t ne f defense plus ffense: allwing managers t becme practive by gleaning insight frm the infrmatin that rganizatins already pssess. ABOUT THIS WHITE PAPER This white paper was spnsred by Trustsphere. Infrmatin abut the cmpany is prvided at the end f this dcument. ARCHIVING IS A CRITICAL BEST PRACTICE FOR CONTENT MANAGEMENT The fcus f this white paper is nt n why rganizatins shuld archive their and ther electrnic cntent t prtect themselves, but instead n hw archiving slutins and archived data can be used t prvide cmpetitive, strategic and ther advantages. Hwever, we want t prvide here a brief verview f the traditinal rle f archiving and hw it is used tday Osterman Research, Inc. 1

3 LITIGATION SUPPORT Fr mst rganizatins, the primary reasn t implement an archiving capability is t supprt the rganizatin s litigatin activities, primarily legal hlds and ediscvery. An archiving slutin enables an rganizatin t immediately and indefinitely retain relevant cntent in supprt f litigatin hlds, it allws an rganizatin t search fr and prduce all relevant cntent during ediscvery effrts, it enables an rganizatin t cnduct frmal r infrmal searches n archived data fr purpses f cnducting early case assessments, and it prtects data frm being mistakenly r intentinally mdified s that its authenticity can be ensured. REGULATORY COMPLIANCE In a similar way, an archiving slutin permits an rganizatin t satisfy its regulatry bligatins t retain, search fr and prduce data in a way that can prevent it frm being mdified after the fact. A number f industries are subject t specific bligatins t retain data fr lng perids (smetimes indefinitely), including financial services, energy, healthcare, insurance, pharmaceuticals, utilities, and varius manufacturing industries. IT-RELATED BENEFITS An archiving slutin can als prvide a number f functinal benefits fr IT peratins that manage and ther key crprate systems. Fr example, an archiving slutin can migrate cntent frm servers t archival strage when users mailbxes reach a certain strage threshld. This allws IT t impse mailbx size qutas in rder t maintain server perfrmance withut impeding users ability t stre mail. It als makes server backups mre rapid and slves the backup windw prblem. Mrever, the use f an archiving slutin makes restres much quicker after a server crash since there is less data stred n the server, thereby minimizing system dwntime. END-USER BENEFITS An archiving slutin als benefits end users by allwing them t search fr ld and ther cntent themselves lng after it has left their mailbx. This prvides a significant benefit t IT, as well, since users d nt have t make requests t IT in rder t find missing r deleted s and ther infrmatin. TAKING AN EXPANDED VIEW OF ARCHIVING THE PREVAILING VIEW: ARCHIVING AS DEFENSE The use cases fr archiving described abve can be viewed as primarily defensive in nature: retaining and prducing and ther electrnic cntent just in case an rganizatin gets sued r becmes the target f a regulatry audit, r using archiving as a way f slving IT s backup, restre and strage-related prblems. In shrt, archiving viewed in a traditinal sense is akin t the view, let s manage ur cntent because we might get in truble if we dn t. DECISION MAKERS NEED TO EXPAND THEIR VIEW Hwever, Osterman Research is a strng prpnent f the much mre practive view that archiving is a means t gather intelligence abut an rganizatin and thereby gain cmpetitive r ther advantages based n the insight that can be gleaned frm this infrmatin. Fr example, enrmus amunts f intelligence are (r shuld be) stred in data archives, including s, mems, presentatins, spreadsheets, scial media psts, graphics files, vic s, cntacts, databases, CRM data and a large number f ther data types. This cntent is generated by and stred in systems, file servers, SharePint, scial media systems, clud-based applicatins f varius types, CRM systems and ther venues. A traditinal view f archiving will preserve this cntent just in case it s needed in the future a practive view f archiving will perfrm analytics n this cntent t search fr meaningful insights that can be extracted frm it Osterman Research, Inc. 2

4 WHAT DOES CONTAIN? is the primary cmmunicatin, cllabratin and file transprt mechanism in mst rganizatins. Fr example, an Osterman Research survey cnducted during December 2014 fund that the typical business user sends and receives a median f 127 s during a typical wrkday. Mrever, the typical user spends a mean f 162 minutes per day in all ther cmmunicatin systems (telephne, scial media and instant messaging) are used fr a ttal f 103 minutes per day. Add t this the fact that 94% f users are emplying as much r mre than they were 12 mnths ag. S, what des an archive f cmmunicatin cntain? A wealth f infrmatin, including: A detailed recrd f what users are ding during wrking hurs and what they d when they are away frm the ffice wrking n cmpany business. A recrd f every cmmunicatin sent t and received frm ther emplyees, custmers, prspects, business partners, suppliers and thers. A recrd f all business relatinships that emplyees maintain in rder t perfrm their duties. A recrd f hw emplyees respnded t custmers and prspects, as well as thse cmmunicatins t which emplyees did nt respnd. A recrd f hw lng it tk emplyees t respnd t time-sensitive cmmunicatins. A recrd f the appintments that emplyees set, their lcatin at varius times and ther relevant infrmatin abut hw they spend their day. Hw emplyees interact with sensitive cntent, such as string r sending cntent via crprate r persnal systems r clud repsitries. The amunt and types f cntent that are sent t cmpetitrs. Mrever, an examinatin f stres will reveal the extent t which emplyees cmply with crprate plicies, whether r nt emplyees are encrypting sensitive data befre it leaves the crprate netwrk, their pinins f senir management, hw they view custmers, hw they supprt internal wrkflws, wh the influencers in a cmpany really are versus what the rganizatin chart might indicate, and ther infrmatin that wuld typically be available nwhere else. In additin, it is imprtant t nte that while is the primary methd emplyed fr cmmunicatin, cllabratin and file transfer, it is by n means the nly ne. Fr example, enterprise and cnsumer scial media, text messaging, vic and ther data types are imprtant cntent surces and shuld be included as part f the mix fr understanding what really ges n inside f an rganizatin and hw emplyees interact with relevant thers. THE NEED FOR RELATIONSHIP ANALYTICS What all f this cmes dwn t is the critical need fr relatinship analytics: gleaning insight frm and ther data stres in such a way that the multitude f relatinships hidden in these data stres can be analyzed and understd in rder t generate insight abut the rganizatin, its emplyees, its custmers, its prcesses and relevant aspects f its peratins. In, shrt, this is Big Data Analytics applied t enterprise cmmunicatins Osterman Research, Inc. 3

5 WHAT CAN YOU DO WITH MESSAGING AND RELATIONSHIP INTELLIGENCE? There are a number f ways in which messaging and relatinship intelligence can be emplyed t make an rganizatin mre efficient r t gather insights that wuld be available thrugh n ther means. Fr example: Investigatins The ability t extract intelligence frm the cntent within archives can significantly reduce the amunt f time spent n investigatins, such as early case assessments in advance f an anticipated legal actin, an investigatin abut inapprpriate emplyee activity, r an investigatin abut why a key custmer accunt was lst. The ability t extract meaningful cntextual infrmatin frm archives will nt nly shrten the perid required fr the investigatin, but can als reduce the level f staff pain and the csts assciated with it. This is because the apprpriate relatinship analytics slutin can allw investigatrs t quickly navigate relatinships and discver unexpected relatinships within that wuld nt therwise be bvius r ntewrthy. The ability t then drill dwn t the relevant detail enables investigatrs t speed up their investigatins even further. This has been the hly grail fr investigatrs. Risk mitigatin Anther key use case fr relatinship analytics is t mitigate risks frm data breaches, emplyee fraud and related types f threats. Fr example, a study frm the law firm Drinker Biddle fund that emplyees whse managers are treating them prly are mre likely t cmmit fraud r steal data than emplyees wh are being treated well. Using a messaging and relatinship intelligence slutin, investigatrs culd perfrm peridic, infrmal investigatins t search fr emplyee cmplaints abut management abuse s that they culd take crrective actin befre fraud ccurs. Similarly, such a slutin culd be used t search fr emplyees wh are cmmunicating with an rganizatin s cmpetitrs, transferring sensitive files t a persnal address, running a persnal business n cmpany time, and the like. A messaging and relatinship intelligence tl can help t discver wh is vilating cmpliance requirements befre these vilatins cme t the attentin f regulatrs. Supply chain management Anther imprtant applicatin f messaging and relatinship intelligence is the ability t visualize emplyee cmmunicatin with unauthrized parties. Fr example, a majr Mexican fd-themed, fast fd chain in the United States used messaging and relatinship intelligence t discver emplyees wh were cmmunicating with unauthrized utside partners r vendrs, r thse vendrs with whm they wuld nt nrmally cmmunicate. Litigatin management Because it is cstly fr rganizatins t have lawyers sift thrugh s during litigatin, legal can use messaging and relatinship intelligence t zer in n individuals r dmains t see cmmunicatin trends and which individual(s) r dmain(s) needs t be investigated further, enabling useful pre-trial r prelitigatin discvery infrmatin. Once suspicius r ther interesting s are discvered, thse messages can be pulled ut f an archive easily. Human capital management Anther imprtant use f a relatinship analytics slutin is t determine when emplyees might be abut t leave an rganizatin and thereby minimize the impact f an emplyee departure. While the cst f a departing emplyee can be significant, particularly when the departing emplyee is a senir persn, getting as much advance ntice as pssible abut a ptential departure can reduce the impact in a number f ways, including allwing mre lead time t find a 2015 Osterman Research, Inc. 4

6 replacement, minimizing the amunt f vertime that remaining emplyees will have t spend ding the wrk f the departed c-wrker, and transferring as much infrmatin as pssible frm the departing emplyee abut client relatinships and ther infrmatin that might nt be recrded in cmpany systems. Sales supprt Even if an rganizatin has deplyed a rbust CRM slutin, in mst cases nly a fractin f sales-related infrmatin actually makes its way int it. Fr a variety f reasns, much f the infrmatin abut sales activity is never input int the CRM system as this input remains a manual prcess reliant n sales staff fr data entry, hence is rarely cmpleted n a timely basis. Fr example, custmer and prspect respnses t marketing campaigns can help t determine the efficacy f varius campaigns and determine which marketing messages achieve the best results. Sales staff s and ther cmmunicatins can be crrelated with CRM and ther data t determine hw staff members are cmmunicating with prspects and custmers. In a similar vein, intelligence can be gathered that demnstrates hw technical r ther supprt staff can help r hinder custmer retentin. Further, cmmunicatins with custmers can be used t determine hw sales, supprt and ther staff members s crrelate with custmer retentin and fllw-n sales. Similarly, the speed and quality f respnses t custmer inquiries can be crrelated t sales in rder t determine hw best t respnd t inquiries in the future. Custmer service A messaging and relatinship analytics slutin can be useful in determining wh in an rganizatin is talking with specific custmers, t whm in the custmer rganizatin they are speaking, the cntext f their cnversatins, and ther relevant infrmatin. This can help an rganizatin t crrelate custmer service inquiries with respnses, and t determine areas fr imprvement as they relate t custmer service and retentin. IT supprt Help desks can becme mre practive by cnducting nging investigatins int what emplyees are saying abut particular applicatins, the gal f which is t address prblems as early as pssible. This can help t reduce dwntime in key systems by addressing prblems befre they cause a system t fail, r by addressing issues that keep users frm emplying crprate systems as they were intended t be used. By instantly viewing wh is ing the help desk thrugh visualizatin, a messaging and relatinship intelligence tl helps help desk management t knw wh is sending the mst inquiries. RECOMMENDATIONS T help rganizatins emply their archiving slutins in a mre practive way, Osterman Research ffers three recmmendatins: Embrace the new paradigm f archiving First and fremst, it is essential t understand and embrace the traditinal view f archiving as a defensive tl fr litigatin and regulatry cmpliance. While sme decisin makers are still n the fence abut the efficacy f archiving electrnic cntent in a true archiving system (as ppsed simply t backing up essential data), mst decisin makers understand the imprtance and benefits f the traditinal rle f archiving. Hwever, decisin makers nw need t understand the wealth f data that their archiving slutins cntain abut the relatinships that exist between emplyees, custmers, prspects, business partners and thers. Mrever, they need t embrace the new paradigm f using analytics t extract meaning frm this 2015 Osterman Research, Inc. 5

7 infrmatin s that they can put it t use in their business. In shrt, we are in a windw f pprtunity in which a practive view f archiving can create significant cmpetitive and strategic advantages, largely because mst rganizatins are nt yet at the place where they understand these advantages. Thse that d have a decided edge in understanding their business and using that infrmatin in beneficial ways. Implement a slutin with the right technical capabilities Next, it is essential t implement an archiving slutin that ffers the apprpriate technical capabilities t enable the mve t practive use f archiving. These capabilities include: The ability t manage all current and future data types that might be required fr retentin and analysis. Tday, mst rganizatins retain and many retain files. Hwever, it is essential t implement an archiving slutin that will enable retentin f data types like scial media, text messages, vic s, CRM infrmatin and ther relevant data feeds. Sufficient scalability t ensure that very large vlumes f infrmatin can be retained, searched and accessed quickly and efficiently. The ability t cnduct highly granular searches acrss all data types. Rbust perfrmance s that searches can be perfrmed acrss enrmus vlumes f infrmatin in very little time. The ability t instantly cnduct tp dwn and bttm up queries f the data is imprtant. Users wh have t wait hurs fr a messaging and relatinship intelligence slutin t prvide the results f a search simply will nt use it. Finally, a relatinship analytics slutin shuld be able t quickly piece relatinships tgether s that users can be presented with useful and meaningful data with a minimum f effrt r training in interpreting the results. Visualizatin in such a slutin is very useful because it can significantly aid understanding f message flws in an rganizatin; determine the quality, timeliness and frequency f thse cmmunicatins; and allw investigatrs t cnduct a deep dive int imprtant cmmunicatins. Visualizatin is a much mre useful apprach t messaging and relatinship intelligence than tabular reprts, fr example, since message flws can be understd mre readily. Understand that nt all archiving slutins are created equal It is als imprtant t understand that while there are a number f gd archiving slutins available, there is wide variability in the capabilities f these slutins in the cntext f their ability t retain varied data types, hw they retain data, their scalability, the search perfrmance they ffer, and ther key elements that will determine hw well they can be used in a practive archiving apprach. In shrt, a gd Archiving 1.0 slutin might nt fare as well in an Archiving 2.0 envirnment. SUMMARY Archiving electrnic cntent is an essential best practice that will enable rganizatins f all sizes t retain and prtect infrmatin that will be needed fr litigatin supprt and regulatry cmpliance. This traditinal rle f archiving is als a best practice that will help rganizatins t manage their strage, servers and ther systems mre effectively and efficiently. Hwever, it s time t mve t the next phase f archiving by extracting the vast amunts f business intelligence lcked away in electrnic archives. Ding s will 2015 Osterman Research, Inc. 6

8 enable rganizatins t achieve business advantages that are nt pssible t btain frm ther systems r data surces. ABOUT TRUSTSPHERE TrustSphere is the recgnized market leader in Relatinship Analytics, having pineered a next-generatin apprach t analyzing bth internal and external cmmunicatin patterns acrss an rganizatin. TrustSphere s clients use this messaging intelligence t reduce and investigate internal fraud, imprve their sales effectiveness as well as imprve netwrk security applicatins. Relatinship analytics is a missing surce f critical data within an rganizatin, despite the fact that it truly represents the pulse f hw an rganizatin perates. Mrever, mst rganizatins already pssess the building blcks f relatinship analytics thrugh the varius stres f the critical cntent needed t implement it, such as archiving systems, vic systems and the like. TrustSphere s relatinship analytics slutins integrate with mst systems (including Micrsft Exchange, IBM s Dmin, MS Office 365, Ggle Apps fr Business) and an increasing number f advanced archiving and ediscvery technlgies Osterman Research, Inc. All rights reserved. N part f this dcument may be reprduced in any frm by any means, nr may it be distributed withut the permissin f Osterman Research, Inc., nr may it be resld r distributed by any entity ther than Osterman Research, Inc., withut prir written authrizatin f Osterman Research, Inc. Osterman Research, Inc. des nt prvide legal advice. Nthing in this dcument cnstitutes legal advice, nr shall this dcument r any sftware prduct r ther ffering referenced herein serve as a substitute fr the reader s cmpliance with any laws (including but nt limited t any act, statute, regulatin, rule, directive, administrative rder, executive rder, etc. (cllectively, Laws )) referenced in this dcument. If necessary, the reader shuld cnsult with cmpetent legal cunsel regarding any Laws referenced herein. Osterman Research, Inc. makes n representatin r warranty regarding the cmpleteness r accuracy f the infrmatin cntained in this dcument. THIS DOCUMENT IS PROVIDED AS IS WITHOUT WARRANTY OF ANY KIND. ALL EXPRESS OR IMPLIED REPRESENTATIONS, CONDITIONS AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED, EXCEPT TO THE EXTENT THAT SUCH DISCLAIMERS ARE DETERMINED TO BE ILLEGAL Osterman Research, Inc. 7

The Cost Benefits of the Cloud are More About Real Estate Than IT

The Cost Benefits of the Cloud are More About Real Estate Than IT y The Cst Benefits f the Clud are Mre Abut Real Estate Than IT #$#%&'()*( An Osterman Research Executive Brief Published December 2010 "#$#%&'()*( Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1

Improved Data Center Power Consumption and Streamlining Management in Windows Server 2008 R2 with SP1 Imprved Data Center Pwer Cnsumptin and Streamlining Management in Windws Server 2008 R2 with SP1 Disclaimer The infrmatin cntained in this dcument represents the current view f Micrsft Crpratin n the issues

More information

Key Steps for Organizations in Responding to Privacy Breaches

Key Steps for Organizations in Responding to Privacy Breaches Key Steps fr Organizatins in Respnding t Privacy Breaches Purpse The purpse f this dcument is t prvide guidance t private sectr rganizatins, bth small and large, when a privacy breach ccurs. Organizatins

More information

Data Protection Policy & Procedure

Data Protection Policy & Procedure Data Prtectin Plicy & Prcedure Page 1 Prcnnect Marketing Data Prtectin Plicy V1.2 Data prtectin plicy Cntext and verview Key details Plicy prepared by: Adam Haycck Apprved by bard / management n: 01/01/2015

More information

VCU Payment Card Policy

VCU Payment Card Policy VCU Payment Card Plicy Plicy Type: Administrative Respnsible Office: Treasury Services Initial Plicy Apprved: 12/05/2013 Current Revisin Apprved: 12/05/2013 Plicy Statement and Purpse The purpse f this

More information

Plus500CY Ltd. Statement on Privacy and Cookie Policy

Plus500CY Ltd. Statement on Privacy and Cookie Policy Plus500CY Ltd. Statement n Privacy and Ckie Plicy Statement n Privacy and Ckie Plicy This website is perated by Plus500CY Ltd. ("we, us r ur"). It is ur plicy t respect the cnfidentiality f infrmatin and

More information

Data Protection Act Data security breach management

Data Protection Act Data security breach management Data Prtectin Act Data security breach management The seventh data prtectin principle requires that rganisatins prcessing persnal data take apprpriate measures against unauthrised r unlawful prcessing

More information

Osterman Research User Guides

Osterman Research User Guides Osterman Research User Guides Hw t Evaluate and Chse a Messaging Archival Slutin 2006 Editin Osterman Research, Cntural and RITE Chice have published a user guide that will help rganizatins f all sizes

More information

Systems Support - Extended

Systems Support - Extended 1 General Overview This is a Service Level Agreement ( SLA ) between and the Enterprise Windws Services t dcument: The technlgy services the Enterprise Windws Services prvides t the custmer. The targets

More information

CMS Eligibility Requirements Checklist for MSSP ACO Participation

CMS Eligibility Requirements Checklist for MSSP ACO Participation ATTACHMENT 1 CMS Eligibility Requirements Checklist fr MSSP ACO Participatin 1. General Eligibility Requirements ACO participants wrk tgether t manage and crdinate care fr Medicare fee-fr-service beneficiaries.

More information

WHITE PAPER SPON. Important Issues to Consider Before Migrating to a New Version of Exchange. Published August 2011 SPONSORED BY

WHITE PAPER SPON. Important Issues to Consider Before Migrating to a New Version of Exchange. Published August 2011 SPONSORED BY WHITE PAPER N Imprtant Issues t Cnsider Befre Migrating t a New Versin f Exchange An Osterman Research White Paper Published August 2011 SPONSORED BY SPON spnsred by spnsred by Osterman Research, Inc.

More information

Mobile Workforce. Improving Productivity, Improving Profitability

Mobile Workforce. Improving Productivity, Improving Profitability Mbile Wrkfrce Imprving Prductivity, Imprving Prfitability White Paper The Business Challenge Between increasing peratinal cst, staff turnver, budget cnstraints and pressure t deliver prducts and services

More information

Project Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES

Project Open Hand Atlanta. Health Insurance Portability and Accountability Act (HIPAA) NOTICE OF PRIVACY PRACTICES Prject Open Hand Atlanta Effective Date: April 14, 2003 Health Insurance Prtability and Accuntability Act (HIPAA) The Health Insurance Prtability and Accuntability Act f 1996 (HIPAA) directs health care

More information

The Importance of Market Research

The Importance of Market Research The Imprtance f Market Research 1. What is market research? Successful businesses have extensive knwledge f their custmers and their cmpetitrs. Market research is the prcess f gathering infrmatin which

More information

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite

Licensing the Core Client Access License (CAL) Suite and Enterprise CAL Suite Vlume Licensing brief Licensing the Cre Client Access License (CAL) Suite and Enterprise CAL Suite Table f Cntents This brief applies t all Micrsft Vlume Licensing prgrams. Summary... 1 What s New in This

More information

expertise hp services valupack consulting description security review service for Linux

expertise hp services valupack consulting description security review service for Linux expertise hp services valupack cnsulting descriptin security review service fr Linux Cpyright services prvided, infrmatin is prtected under cpyright by Hewlett-Packard Cmpany Unpublished Wrk -- ALL RIGHTS

More information

A. Early Case Assessment

A. Early Case Assessment Electrnic Discvery Reference Mdel Standards fr the identificatin f electrnically stred infrmatin in discvery http://www.edrm.net/resurces/standards/identificatin A. Early Case Assessment Once a triggering

More information

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy.

Privacy Policy. The Central Equity Group understands how highly people value the protection of their privacy. Privacy Plicy The Central Equity Grup understands hw highly peple value the prtectin f their privacy. Fr that reasn, the Central Equity Grup takes particular care in dealing with any persnal and sensitive

More information

New York Institute of Technology Faculty and Staff Email Retention Policy

New York Institute of Technology Faculty and Staff Email Retention Policy New Yrk Institute f Technlgy Faculty and Staff Email Retentin Plicy Nvember 2013 I. PURPOSE As electrnic mail (email) has becme the primary frm f cmmunicatin at NYIT and thrughut the wrld, the vlume f

More information

WHITE PAPER SPON. Evaluating Managed File Transfer in the Cloud: What You Need to Know. Published October 2012 SPONSORED BY

WHITE PAPER SPON. Evaluating Managed File Transfer in the Cloud: What You Need to Know. Published October 2012 SPONSORED BY WHITE PAPER N Transfer in the Clud: What Yu Need t Knw An Osterman Research White Paper Published Octber 2012 SPONSORED BY SPON spnsred by spnsred by! Osterman Research, Inc. P.O. Bx 1058 Black Diamnd,

More information

To transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works

To transform information into knowledge- a firm must expend additional resources to discover, patterns, rules, and context where the knowledge works Chapter 15- Managing Knwledge Knwledge Management Landscape Knwledge management systems- supprt the creatin, capture, strage, and disseminatin f firm expertise and knwledge, have becme ne f the fastest-grwing

More information

WHITE PAPER SPON. Best Practices for File Sharing. Published September 2014 SPONSORED BY. An Osterman Research White Paper. sponsored by.

WHITE PAPER SPON. Best Practices for File Sharing. Published September 2014 SPONSORED BY. An Osterman Research White Paper. sponsored by. WHITE PAPER N Best Practices fr File Sharing An Osterman Research White Paper Published September 2014 spnsred by SPONSORED BY π spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd,

More information

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021

Multi-Year Accessibility Policy and Plan for NSF Canada and NSF International Strategic Registrations Canada Company, 2014-2021 Multi-Year Accessibility Plicy and Plan fr NSF Canada and NSF Internatinal Strategic Registratins Canada Cmpany, 2014-2021 This 2014-21 accessibility plan utlines the plicies and actins that NSF Canada

More information

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments

University of Texas at Dallas Policy for Accepting Credit Card and Electronic Payments University f Texas at Dallas Plicy fr Accepting Credit Card and Electrnic Payments Cntents: Purpse Applicability Plicy Statement Respnsibilities f a Merchant Department Prcess t Becme a Merchant Department

More information

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY.

Table of Contents. This document is for informational purposes only. MICROSOFT MAKES NO WARRANTIES, EXPRESS OR IMPLIED, IN THIS SUMMARY. Table f Cntents Tp Pricing and Licensing Questins... 2 Why shuld custmers be excited abut Micrsft SQL Server 2012?... 2 What are the mst significant changes t the pricing and licensing fr SQL Server?...

More information

GUIDANCE FOR BUSINESS ASSOCIATES

GUIDANCE FOR BUSINESS ASSOCIATES GUIDANCE FOR BUSINESS ASSOCIATES This Guidance fr Business Assciates dcument is intended t verview UPMCs expectatins, as well as t prvide additinal resurces and infrmatin, t UPMC s HIPAA business assciates.

More information

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items

WHITE PAPER. Vendor Managed Inventory (VMI) is Not Just for A Items WHITE PAPER Vendr Managed Inventry (VMI) is Nt Just fr A Items Why it s Critical fr Plumbing Manufacturers t als Manage Whlesalers B & C Items Executive Summary Prven Results fr VMI-managed SKUs*: Stck-uts

More information

Maryland General Service (MGS) Area 29 Treatment Facilities Committee (TFC) TFC Instructions

Maryland General Service (MGS) Area 29 Treatment Facilities Committee (TFC) TFC Instructions Maryland General Service (MGS) Area 29 Treatment Facilities Cmmittee (TFC) TFC Instructins Lve And Service Facility Presentatin t Patients We are frm Alchlics Annymus (AA), fr AA, and ur service is fr

More information

Web Development the Next Steps

Web Development the Next Steps Web Develpment the Next Steps Significant prgress has been made n the redesign f the Western Washingtn University hme page. The ATUS Web Services team has wrked hard in cllabratin with the University Cmmunicatins

More information

In addition to assisting with the disaster planning process, it is hoped this document will also::

In addition to assisting with the disaster planning process, it is hoped this document will also:: First Step f a Disaster Recver Analysis: Knwing What Yu Have and Hw t Get t it Ntes abut using this dcument: This free tl is ffered as a guide and starting pint. It is des nt cver all pssible business

More information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information

Business Intelligence represents a fundamental shift in the purpose, objective and use of information Overview f BI and rle f DW in BI Business Intelligence & Why is it ppular? Business Intelligence Steps Business Intelligence Cycle Example Scenaris State f Business Intelligence Business Intelligence Tls

More information

First Global Data Corp.

First Global Data Corp. First Glbal Data Crp. Privacy Plicy As f February 23, 2015 Ding business with First Glbal Data Crp. ("First Glbal", First Glbal Mney, "we" r "us", which includes First Glbal Data Crp. s subsidiary, First

More information

HIPAA Notice of Privacy Practices. Central Ohio Surgical Associates, Inc.

HIPAA Notice of Privacy Practices. Central Ohio Surgical Associates, Inc. HIPAA Ntice f Privacy Practices Central Ohi Surgical Assciates, Inc. THIS NOTICE OF PRIVACY PRACTICES (THE NOTICE ) DESCRIBES HOW HEALTH INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN

More information

Internal Audit Charter and operating standards

Internal Audit Charter and operating standards Internal Audit Charter and perating standards 2 1 verview This dcument sets ut the basis fr internal audit: (i) the Internal Audit charter, which establishes the framewrk fr Internal Audit; and (ii) hw

More information

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES

UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES UNIVERSITY OF CALIFORNIA MERCED PERFORMANCE MANAGEMENT GUIDELINES REFERENCES AND RELATED POLICIES A. UC PPSM 2 -Definitin f Terms B. UC PPSM 12 -Nndiscriminatin in Emplyment C. UC PPSM 14 -Affirmative

More information

WHITE PAPER SPON. The Critical Need for Enterprise-Grade File Sync and Share Solutions. Published August 2015. An Osterman Research White Paper

WHITE PAPER SPON. The Critical Need for Enterprise-Grade File Sync and Share Solutions. Published August 2015. An Osterman Research White Paper WHITE PAPER Grade File Sync and Share An Osterman Research White Paper Published August 2015 spnsred by spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn 98010-1058

More information

Business Plan 2014-15

Business Plan 2014-15 Cmmissin fr Lcal Administratin in England Business Plan 2014-15 All Business Plan activity is linked t ur fur Strategic Objectives LGO Business Plan 2014-2015 v web 3 Page 1 descriptin 1. Prvide a cmplaints

More information

Professional Leaders/Specialists

Professional Leaders/Specialists Psitin Prfile Psitin Lcatin Reprting t Jb family Band BI/Infrmatin Manager Wellingtn Prfessinal Leaders/Specialists Band I Date February 2013 1. POSITION PURPOSE The purpse f this psitin is t: Lead and

More information

HIPAA HITECH ACT Compliance, Review and Training Services

HIPAA HITECH ACT Compliance, Review and Training Services Cmpliance, Review and Training Services Risk Assessment and Risk Mitigatin: The first and mst imprtant step is t undertake a hlistic risk assessment that examines the risks and cntrls related t fur critical

More information

TrustED Briefing Series:

TrustED Briefing Series: TrustED Briefing Series: Since 2001, TrustCC has prvided IT audits and security assessments t hundreds f financial institutins thrugh ut the United States. Our TrustED Briefing Series are white papers

More information

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012

Research Report. Abstract: The Emerging Intersection Between Big Data and Security Analytics. November 2012 Research Reprt Abstract: The Emerging Intersectin Between Big Data and Security Analytics By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm Nvember 2012 2012 by The Enterprise Strategy Grup, Inc.

More information

IN-HOUSE OR OUTSOURCED BILLING

IN-HOUSE OR OUTSOURCED BILLING IN-HOUSE OR OUTSOURCED BILLING Medical billing is ne f the mst cmplicated aspects f running a medical practice. With thusands f pssible cdes fr diagnses and prcedures, and multiple payers, the ability

More information

NHPCO Guidelines for Using CAHPS Hospice Survey Results

NHPCO Guidelines for Using CAHPS Hospice Survey Results Intrductin NHPCO Guidelines fr Using CAHPS Hspice Survey Results The Centers fr Medicare and Medicaid Services (CMS) has develped the Cnsumer Assessment f Healthcare Prviders and Systems (CAHPS ) Hspice

More information

Data Warehouse Scope Recommendations

Data Warehouse Scope Recommendations Rensselaer Data Warehuse Prject http://www.rpi.edu/datawarehuse Financial Analysis Scpe and Data Audits This dcument describes the scpe f the Financial Analysis data mart scheduled fr delivery in July

More information

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide

HarePoint HelpDesk for SharePoint. For SharePoint Server 2010, SharePoint Foundation 2010. User Guide HarePint HelpDesk fr SharePint Fr SharePint Server 2010, SharePint Fundatin 2010 User Guide Prduct versin: 14.1.0 04/10/2013 2 Intrductin HarePint.Cm (This Page Intentinally Left Blank ) Table f Cntents

More information

FORM ADV (Paper Version) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS

FORM ADV (Paper Version) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS APPENDIX A FORM ADV (Paper Versin) UNIFORM APPLICATION FOR INVESTMENT ADVISER REGISTRATION AND REPORT FORM BY EXEMPT REPORTING ADVISERS Frm ADV: General Instructins Read these instructins carefully befre

More information

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER

MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER MSB FINANCIAL CORP. MILLINGTON BANK AUDIT COMMITTEE CHARTER This Audit Cmmittee Charter has been amended as f July 17, 2015. The Audit Cmmittee shall review and reassess this Charter annually and recmmend

More information

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy

COPIES-F.Y.I., INC. Policies and Procedures Data Security Policy COPIES-F.Y.I., INC. Plicies and Prcedures Data Security Plicy Page 2 f 7 Preamble Mst f Cpies FYI, Incrprated financial, administrative, research, and clinical systems are accessible thrugh the campus

More information

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor

ACTIVITY MONITOR Real Time Monitor Employee Activity Monitor ACTIVITY MONITOR Real Time Mnitr Emplyee Activity Mnitr This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it is a library

More information

Process for Responding to Privacy Breaches

Process for Responding to Privacy Breaches Prcess fr Respnding t Privacy Breaches 1. Purpse 1.1 This dcument sets ut the steps that ministries must fllw when respnding t a privacy breach. It must be read in cnjunctin with the Infrmatin Incident

More information

Advertising, Media, & PR Website Design and Online Marketing Agency SEO Services PPC Marketing Email Marketing

Advertising, Media, & PR Website Design and Online Marketing Agency SEO Services PPC Marketing Email Marketing Advertising, Media, & PR Website Design and Online Marketing Agency SEO Services PPC Marketing Email Marketing We're passinate abut advertising, media, marketing and nline marketing and deliver award winning

More information

Internet and E-Mail Policy User s Guide

Internet and E-Mail Policy User s Guide Internet and E-Mail Plicy User s Guide Versin 2.2 supprting partnership in mental health Internet and E-Mail Plicy User s Guide Ver. 2.2-1/5 Intrductin Health and Scial Care requires a great deal f cmmunicatin

More information

Integrate Marketing Automation, Lead Management and CRM

Integrate Marketing Automation, Lead Management and CRM Clsing the Lp: Integrate Marketing Autmatin, Lead Management and CRM Circular thinking fr marketers 1 (866) 372-9431 www.clickpintsftware.cm Clsing the Lp: Integrate Marketing Autmatin, Lead Management

More information

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012

Army DCIPS Employee Self-Report of Accomplishments Overview Revised July 2012 Army DCIPS Emplyee Self-Reprt f Accmplishments Overview Revised July 2012 Table f Cntents Self-Reprt f Accmplishments Overview... 3 Understanding the Emplyee Self-Reprt f Accmplishments... 3 Thinking Abut

More information

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback

ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT. A. Principles and Benefits of Ongoing Feedback ONGOING FEEDBACK AND PERFORMANCE MANAGEMENT A. Principles and Benefits f Onging Feedback While it may seem like an added respnsibility t managers already "full plate," managers that prvide nging feedback

More information

Personal Data Security Breach Management Policy

Personal Data Security Breach Management Policy Persnal Data Security Breach Management Plicy 1.0 Purpse The Data Prtectin Acts 1988 and 2003 impse bligatins n data cntrllers in Western Care Assciatin t prcess persnal data entrusted t them in a manner

More information

Network Security Trends in the Era of Cloud and Mobile Computing

Network Security Trends in the Era of Cloud and Mobile Computing Research Reprt Abstract: Netwrk Security Trends in the Era f Clud and Mbile Cmputing By Jn Oltsik, Senir Principal Analyst and Bill Lundell, Senir Research Analyst With Jennifer Gahm, Senir Prject Manager

More information

Migrating to SharePoint 2010 Don t Upgrade Your Mess

Migrating to SharePoint 2010 Don t Upgrade Your Mess Migrating t SharePint 2010 Dn t Upgrade Yur Mess by David Cleman Micrsft SharePint Server MVP April 2011 Phne: (610)-717-0413 Email: inf@metavistech.cm Website: www.metavistech.cm Intrductin May 12 th

More information

Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013

Research Report. Abstract: Advanced Malware Detection and Protection Trends. September 2013 Research Reprt Abstract: Advanced Malware Detectin and Prtectin Trends By Jn Oltsik, Senir Principal Analyst With Jennifer Gahm, Senir Prject Manager September 2013 2013 by The Enterprise Strategy Grup,

More information

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply

Request for Resume (RFR) CATS II Master Contract. All Master Contract Provisions Apply Sectin 1 General Infrmatin RFR Number: (Reference BPO Number) Functinal Area (Enter One Only) F50B3400026 7 Infrmatin System Security Labr Categry A single supprt resurce may be engaged fr a perid nt t

More information

Aim The aim of a communication plan states the overall goal of the communication effort.

Aim The aim of a communication plan states the overall goal of the communication effort. Develping a Cmmunicatin Plan- Aim Aim The aim f a cmmunicatin plan states the verall gal f the cmmunicatin effrt. Determining the Aim Ask yurself r yur team what the verall gal f the cmmunicatin plan is.

More information

CRM and Social Media: Maximizing Deeper Customer Relationships

CRM and Social Media: Maximizing Deeper Customer Relationships Seattle Office: 2211 Ellitt Avenue Suite 200 Seattle, Washingtn, 98121 seattle@avanade.cm www.avanade.cm A glbal IT cnsultancy dedicated t using the Micrsft platfrm t help enterprises achieve prfitable

More information

WHITE PAPER SPON. Understanding the Benefits of Online Backup and Data Synchronization. Published September 2011 SPONSORED BY

WHITE PAPER SPON. Understanding the Benefits of Online Backup and Data Synchronization. Published September 2011 SPONSORED BY WHITE PAPER Understanding the Benefits f Online Backup and Data Synchrnizatin An Osterman Research White Paper Published September 2011 SPONSORED BY by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058

More information

Change Management Process

Change Management Process Change Management Prcess B1.10 Change Management Prcess 1. Intrductin This plicy utlines [Yur Cmpany] s apprach t managing change within the rganisatin. All changes in strategy, activities and prcesses

More information

RUTGERS POLICY. Responsible Executive: Vice President for Information Technology and Chief Information Officer

RUTGERS POLICY. Responsible Executive: Vice President for Information Technology and Chief Information Officer RUTGERS POLICY Sectin: 70.1.1 Sectin Title: Infrmatin Technlgy Plicy Name: Acceptable Use Plicy fr Infrmatin Technlgy Resurces Frmerly Bk: N/A Apprval Authrity: Senir Vice President fr Administratin Respnsible

More information

How to Address Key Selection Criteria

How to Address Key Selection Criteria Hw t Address Key Selectin Criteria Yu've seen an jb pprtunity that yu're interested in, n a jbs bard r in the press and want t apply, but where d yu start? A key requirement fr jbs in Gvernment is t respnd

More information

making good practices great Customer Journey 100

making good practices great Customer Journey 100 making gd practices great Custmer Jurney 100 This questinnaire is designed t help yu review the service yu ffer t yur Custmers, recgnise what yu are already ding really well and identify areas fr imprvement.

More information

TITLE: RECORDS AND INFORMATION MANAGEMENT POLICY

TITLE: RECORDS AND INFORMATION MANAGEMENT POLICY TITLE: RECORDS AND INFORMATION MANAGEMENT POLICY REFERENCE NUMBER: 14/103368 RESPONSIBLE DEPARTMENT: Crprate Services APPLICABLE LEGISLATION: State Recrds Act 1997 Lcal Gvernment Act 1999 Crpratins Act

More information

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com

White Paper for Mobile Workforce Management and Monitoring Copyright 2014 by Patrol-IT Inc. www.patrol-it.com White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm White Paper fr Mbile Wrkfrce Management and Mnitring Cpyright 2014 by Patrl-IT Inc. www.patrl-it.cm 2

More information

Woodstock Multimedia, INC. Software/Hardware Usage Policy

Woodstock Multimedia, INC. Software/Hardware Usage Policy Wdstck Multimedia, INC. Sftware/Hardware Usage Plicy POLICY PURPOSE The purpse f the Wdstck Multimedia, INC. Sftware / Hardware Usage Plicy is t ensure that Wdstck Multimedia, INC. emplyees are prperly

More information

Annuities and Senior Citizens

Annuities and Senior Citizens Illinis Insurance Facts Illinis Department f Insurance January 2010 Annuities and Senir Citizens Nte: This infrmatin was develped t prvide cnsumers with general infrmatin and guidance abut insurance cverages

More information

WHITE PAPER SPON. The Need for Enterprise-Grade File Sync and Share. Published February 2015 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. The Need for Enterprise-Grade File Sync and Share. Published February 2015 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N The Need fr Enterprise-Grade An Osterman Research White Paper Published February 2015 SPONSORED BY spnsred by SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black Diamnd, Washingtn

More information

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy

WHAT YOU NEED TO KNOW ABOUT. Protecting your Privacy WHAT YOU NEED TO KNOW ABOUT Prtecting yur Privacy YOUR PRIVACY IS OUR PRIORITY Credit unins have a histry f respecting the privacy f ur members and custmers. Yur Bard f Directrs has adpted the Credit Unin

More information

Mobile Telecom Expense Management

Mobile Telecom Expense Management Mbile Telecm Expense Management Quick Start Mbile Telecm Expense Management Intrductin The BT Mbile Telecm Expense Management Quick Start Service is part BT Managed Mbility Expenses* BT s suite f telecm

More information

INFRASTRUCTURE TECHNICAL LEAD

INFRASTRUCTURE TECHNICAL LEAD 1. PURPOSE OF POSITION This psitin is respnsible fr the delivery f peratinal supprt and maintenance f the TDHB IT infrastructure envirnment. This rle is als pivtal in the develpment and delivery f infrastructure

More information

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop.

ACTIVITY MONITOR. Live view of remote desktops. You may easily have a look at any user s desktop. Web Develpment Offshre Develpment Outsurcing SEO ACTIVITY MONITOR This pwerful tl allws yu t track any LAN, giving yu the mst detailed infrmatin n what, hw and when yur netwrk users perfrmed. Whether it

More information

FINANCIAL OPTIONS. 2. For non-insured patients, payment is due on the day of service.

FINANCIAL OPTIONS. 2. For non-insured patients, payment is due on the day of service. FINANCIAL OPTIONS 1. Fr thse patients wh carry dental insurance, all c-payments are due n date f service. We will file yur claim as a service t yu, and will d ur very best t maximize yur benefits. We accept

More information

IT Help Desk Service Level Expectations Revised: 01/09/2012

IT Help Desk Service Level Expectations Revised: 01/09/2012 IT Help Desk Service Level Expectatins Revised: 01/09/2012 Overview The IT Help Desk team cnsists f six (6) full time emplyees and fifteen (15) part time student emplyees. This team prvides supprt fr 25,000+

More information

DisplayNote Technologies Limited Data Protection Policy July 2014

DisplayNote Technologies Limited Data Protection Policy July 2014 DisplayNte Technlgies Limited Data Prtectin Plicy July 2014 1. Intrductin This dcument sets ut the bligatins f DisplayNte Technlgies Limited ( the Cmpany ) with regard t data prtectin and the rights f

More information

April 2011. In addition, we encounter valuation practices that present concerns in certain contexts, including:

April 2011. In addition, we encounter valuation practices that present concerns in certain contexts, including: April 2011 We wanted t take the pprtunity prvided by the AICPA s recent release f the expsure draft Practice Aid t share with ur clients and friends sme bservatins and best practice suggestins n this tpic.

More information

Creating an Ethical Culture and Protecting Your Bottom Line:

Creating an Ethical Culture and Protecting Your Bottom Line: Creating an Ethical Culture and Prtecting Yur Bttm Line: Best Practices fr Crprate Cdes f Cnduct Nte: The infrmatin belw and all infrmatin n this website is nt meant t be taken as legal advice. Please

More information

Accident Investigation

Accident Investigation Accident Investigatin APPLICABLE STANDARD: 1960.29 EMPLOYEES AFFECTED: All emplyees WHAT IS IT? Accident investigatin is the prcess f determining the rt causes f accidents, n-the-jb injuries, prperty damage,

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11

QAD Operations BI Metrics Demonstration Guide. May 2015 BI 3.11 QAD Operatins BI Metrics Demnstratin Guide May 2015 BI 3.11 Overview This demnstratin fcuses n ne aspect f QAD Operatins Business Intelligence Metrics and shws hw this functinality supprts the visin f

More information

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S

Service Level Agreement (SLA) Hosted Products. Netop Business Solutions A/S Service Level Agreement (SLA) Hsted Prducts Netp Business Slutins A/S Cntents 1 Service Level Agreement... 3 2 Supprt Services... 3 3 Incident Management... 3 3.1 Requesting service r submitting incidents...

More information

OUR DISCIPLINARY POLICY

OUR DISCIPLINARY POLICY OUR DISCIPLINARY POLICY WHO is this plicy fr? Channel 4 emplyees wh ve passed their prbatinary perid Channel 4 managers This plicy des nt frm part f any emplyee s cntract f emplyment and we may amend it

More information

BLUE RIDGE COMMUNITY AND TECHNICAL COLLEGE BOARD OF GOVERNORS

BLUE RIDGE COMMUNITY AND TECHNICAL COLLEGE BOARD OF GOVERNORS BLUE RIDGE COMMUNITY AND TECHNICAL COLLEGE BOARD OF GOVERNORS SERIES: 1 General Rules RULE: 17.1 Recrd Retentin Scpe: The purpse f this rule is t establish the systematic review, retentin and destructin

More information

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future

The Importance Advanced Data Collection System Maintenance. Berry Drijsen Global Service Business Manager. knowledge to shape your future The Imprtance Advanced Data Cllectin System Maintenance Berry Drijsen Glbal Service Business Manager WHITE PAPER knwledge t shape yur future The Imprtance Advanced Data Cllectin System Maintenance Cntents

More information

Disk Redundancy (RAID)

Disk Redundancy (RAID) A Primer fr Business Dvana s Primers fr Business series are a set f shrt papers r guides intended fr business decisin makers, wh feel they are being bmbarded with terms and want t understand a cmplex tpic.

More information

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published August 2012 SPONSORED BY. An Osterman Research White Paper

WHITE PAPER SPON. The Need for Enterprise-Grade File Sharing and Synchronization. Published August 2012 SPONSORED BY. An Osterman Research White Paper WHITE PAPER N The Need fr Enterprise-Grade Synchrnizatin An Osterman Research White Paper Published August 2012 spnsred by spnsred by SPONSORED BY SPON spnsred by Osterman Research, Inc. P.O. Bx 1058 Black

More information

Google Adwords Pay Per Click Checklist

Google Adwords Pay Per Click Checklist Ggle Adwrds Pay Per Click Checklist This checklist summarizes all the different things that need t be setup t prperly ptimize Ggle Adwrds t get the best results. This includes items that are required fr

More information

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER

SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER SYSTEM MONITORING PLUG-IN FOR MICROSOFT SQL SERVER Oracle Enterprise Manager is Oracle s integrated enterprise IT management prduct line, prviding the industry s first cmplete clud lifecycle management

More information

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification)

CCHIIM ICD-10 Continuing Education Requirements for AHIMA Certified Professionals (& Frequently Asked Questions for Recertification) CCHIIM ICD-10 Cntinuing Educatin Requirements fr AHIMA Certified Prfessinals (& Frequently Asked Questins fr Recertificatin) The transitin t ICD-10-CM and ICD-10-PCS is anticipated t imprve the capture

More information

Hampton Roads Orthopaedics & Sports Medicine. Notice of Privacy Practices

Hampton Roads Orthopaedics & Sports Medicine. Notice of Privacy Practices This is being prvided t yu as a requirement f the privacy regulatins issued under the Health Insurance Prtability and Accuntability Act f 1996 (HIPAA). This ntice describes hw HROSM may use and disclse

More information

Business Marketing Self-Assessment Checklist. The fast and simple way to identify your most critical marketing needs.

Business Marketing Self-Assessment Checklist. The fast and simple way to identify your most critical marketing needs. Business Marketing Self-Assessment Checklist The fast and simple way t identify yur mst critical marketing needs. Business Marketing Self-Assessment Checklist Simply put, marketing is everything yu d t

More information

Trends and Considerations in Currency Recycle Devices. What is a Currency Recycle Device? November 2003

Trends and Considerations in Currency Recycle Devices. What is a Currency Recycle Device? November 2003 Trends and Cnsideratins in Currency Recycle Devices Nvember 2003 This white paper prvides basic backgrund n currency recycle devices as cmpared t the cmbined features f a currency acceptr device and a

More information

366 Degrees Gaining Extra Degrees of Success

366 Degrees Gaining Extra Degrees of Success 366 Degrees Gaining Extra Degrees f Success In the rush t gain new custmers, cmpanies ften verlk their best custmers the nes they already have. While finding and attracting new custmers is certainly fundamental

More information

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012

Research Report. Abstract: Security Management and Operations: Changes on the Horizon. July 2012 Research Reprt Abstract: Security Management and Operatins: Changes n the Hrizn By Jn Oltsik, Senir Principal Analyst With Kristine Ka and Jennifer Gahm July 2012 2012, The Enterprise Strategy Grup, Inc.

More information